Customer review rating 4.2/5 11,190 reviews
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Central location, nearby the Cathedral and Bedford Square
Leisure facilities including swimming pool, sauna & jacuzzi
Close proximity to popular Princesshay Shopping District
The Gate House restaurant features locally-sourced dishes
Ideal destination for weddings and private functions
Check-in from 14h00
Check out up to 12h00
Contact email :
Check-in from 14h00
Check out up to 12h00
BRISTOL At 108km / 67 miles
EXETER INTERNATIONA At 10.3km / 6.4 miles
PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles
M5 JUNCTION 29 At 6.6km / 4.1 miles
EXETER CENTRAL At 0.97km / 0.6 miles
EXETER ST DAVID'S At 2.3km / 1.43 miles
GPS :50.720332, -3.528424
The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.
Number of meeting rooms: 9
Maximum size: 178 m²
Maximum capacity: 150 people
Maximum banquet capacity: 120 people
100% genuine reviews from our guestsFind out more
Not up to usual Mercure standard.
Peter F. Couples - 18/09/2020 Confirmed reviews ALL
Whilst accepting that these are difficult times, our recent experience in Exeter was not the best we’ve had during the time I’ve had an Accor account. We had the Princesshay Suite for 3 nights. Upon arrival in the suite one of the reading lights were broken and no soft drinks/water were in the room as agreed. Our biggest concern though was that breakfast was chaotic to say the least with only one person plus the manager clearing tables, thus resulting in long waits for everyone to get a table. There was no evidence of any safe social distancing one way system in place, and until I mentioned it on the last day, no sign of hand gel, etc. Only hot breakfast available was either hot bacon roll or hot sausages in a roll, not good choices if you are vegetarian. I asked if anything else was available, but alas nothing was.
Anonymous Families - 18/09/2020 Confirmed reviews ALL
It was satisfactory. The Hotel looks like it needs a full make over and was in desperate need of an upgrade. It looked very tired, wallpaper coming off the walls, paintwork cracking, outdated and general disappointing. We were glad we were only staying one night. The staff were friendly though.
Good location, but room tired and little adherance to covid guidelines
Jon Couples - 17/09/2020 Confirmed reviews ALL
Good location. Room was clean but certainly in need of decoration/repair. Reading light on the left side of the bed was broken. Walls with scuff marks. The TV had to be one of the oldest I have seen in a hotel in the last few years. Novotels has much better TVs. Time to upgrade! Although the bed itself was very comfortable. Reception area had loads of signs about social distancing and the requirement to wear masks in all public areas but this was NOT enforced by ANY of the staff we saw. Staff neither wore masks nor insisted any guests did. Parking was extremely difficult on our second night. The only solution really offered was to park in a public car park nearby. I always choose a hotel with its own car park for the very reason that I do not want to place my car in a public car park. Spaces should be numbered and allocated to guests.
Lower than what I expected
Anonymous Solo - 17/09/2020 Confirmed reviews ALL
Unclean Rubbish breakfast Un helpful staff Had to clean my room as it was so unclean
Jeremy S. Families - 15/09/2020 Confirmed reviews ALL
Reception and Covid-19 precautions fine but room very tired.
Our most recent 20 reviews
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At 698 m