Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 694 reviews

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Mercure Cardiff Holland House Hotel & Spa - Image 1
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Mercure Cardiff Holland House Hotel & Spa - Image 4
24 26 Newport Road, CF24 0DD CARDIFF, United Kingdom

Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Complimentary fitness suite during your stay. Pool, sauna & steam room chargeable 10GBP

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Telephone
Fax +44 29 2048 8894

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  694 reviews

TripAdvisor Rating  4.0/5  3,835 reviews

Certificate of excellence 2023

Overall an excellent stay

TripAdvisor rating 5.0/5

KieraJ TripAdvisor review

We had an excellent stay. The room was booked as part of a work related event. We arrived early as I had booked a treatment and wanted to make use of the spa facilities, which were excellent, as was my massage. We had lunch in the bar, which was very limited in terms of the options I could eat, and one of those wasn't available, but what was served was tasty. Our check-in was delayed, the staff however were incredibly helpful and friendly throughout our visit and the service was excellent. Our room was large and comfortable and clean. Breakfast was very good with lots of options. Car parking was safe and easy, but limited in terms of availability, first come, first served. All in all an excellent stay. I would highly recommend staying here and would commend all the staff. Thank you for a lovely stay, we'll be back.

Excellent room, terrible service

TripAdvisor rating 3.0/5

gillian c TripAdvisor review

We stayed on the 15th floor in a privilege room. The room was immaculate with the most luxurious bed & bedding. The ensuite had a huge bath tub and separate shower, plenty of hot water and lovely fluffy towels. There was lots of complimentary goodies, including shampoo, conditioner and shower gel. There was chocolate, bottled water, canned soft drinks, tea and coffee in the bedroom with a huge flat screened TV. The views across the city would have been spectacular had the windows been clean. That being said, the weather had been atrocious which had probably caused the dirt on the windows. I would highly recommend this hotel based on the accommodation, however it was badly let down by the surly, unfriendly and unhelpful staff. The young lady on reception gave me a filthy look when I said, ‘Good morning’ and I felt as if everything was too much trouble for them. The food in the restaurant was very ‘beige’ and overpriced with very little choice. The steak (£29) came with just chips and a sauce and was average at best. The Caesar salad (£13) was just lettuce, croutons and dressing – chicken was charged as an extra. Breakfast was poor and again expensive, costing extra if you didn’t prebook the night before. We did use the spa facilities which were clean and pleasant. I wouldn’t stay here again unless they upped their game with the food and service.

Housekeeping poor - had to request room be cleaned both days of stay and 3 times on the 2nd day

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Generally good but housekeeping provided poor service

Dear Colin, Thank you for taking the time to share your feedback. We are pleased to hear that you found your overall experience generally good. However, we sincerely apologize for the inconvenience you experienced with our housekeeping service during your stay. Your comments regarding the need to request room cleaning multiple times are concerning, and we understand how this impacted your stay. This is not the standard of service we strive to provide, and we will address this issue with our housekeeping team to ensure it does not happen again in the future. We appreciate your feedback as it helps us improve our services. We hope you will give us another opportunity to provide you with a more seamless and enjoyable experience on your next visit. Kind regards, Mercure Management Team

5 stars for this hotel.

TripAdvisor rating 5.0/5

Jim F TripAdvisor review

Excellent stay at this hotel, the room was really spacious and comfortable with a view over the city of Cardiff. Could not fault it at all and the staff, particularly those at reception were so friendly and helpful. A little bit of luxury in the city. The breakfast was vey good, with plenty on offer.Would happily recommend it and stay here again.

Mercure, Cardiff

TripAdvisor rating 5.0/5

southernroamer Couples - TripAdvisor review

What a nice hotel. Roomy rooms, appointed well. Can walk to a multitude of restaurants & shops. Room has separate tub & showers. Very tight with towels. Would definitely stay again! Nice bar & dining area. Spa onsite( didn’t use). We had a corner room which was really good.

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Other web-users rate our hotel

  • 1,192 reviews 7.8/10 Location
  • 2,534 reviews 7/10 Room
  • 1,905 reviews 7.7/10 Service
  • 34 reviews 7.8/10 WiFi
  • 1,010 reviews 6.5/10 Cleanliness
  • 914 reviews 5.3/10 Amenities
  • 702 reviews 6.7/10 Breakfast
  • 695 reviews 6.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.