Mercure London Staines upon Thames Hotel 3 stars

Customer review rating (ALL Rating) 3.6/5 13 reviews

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Mercure London Staines upon Thames Hotel - Image 1
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Mercure London Staines upon Thames Hotel - Image 3
Mercure London Staines upon Thames Hotel - Image 4
Thames Street, TW18 4SJ STAINES, United Kingdom

Description

Hotel extras

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

Our accommodation(s)

Hotel location

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ STAINES
United Kingdom

GPS:51.431839, -0.511763

Telephone
Fax +44 1784 454858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RIVERSIDE RESTAURANT

Non contractual photo

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  13 reviews

TripAdvisor Rating  3.5/5  1,056 reviews

'Rights' on the Water

TripAdvisor rating 4.0/5

Brian J TripAdvisor review

The Thames Lodge Hotel, a very old, possibly heritage listed, favourite that may have lost its touch has recently been renovated and become the Mercure at Staines. It is in a beautiful position right on the river, opposite the rowing club. The new team are still learning but exude warmth. This included fixing a problem with the shower and (rapidly) overcoming a mix up where we were given a room that wasn’t wholly functional, but we stuck with it because of the swift response, the scenery, the river, the value for money, and other local attractions. This place is steeped in history, including nearby Magna Carta signing, and a stone (now a replica) that marks the end of the tidal flow of the Thames, used as the marker for the sale of water rights from King Richard 1 to the local council in 1197. A more modern feature is the availability of a bus to Heathrow about 100 metres from the Hotel which costs considerably less than a taxi. An early check in to the hotel is purchasable also for a reasonable amount which is especially useful for those arriving on flights from Australia and the Far/Middle East. We did not sample the restaurant, but the bar is spacious, comfortable, and has a terrace overlooking the river.

Quiet, friendly hotel

TripAdvisor rating 5.0/5

Philippe E TripAdvisor review

Pleasant hotel, if a little old-fashioned indeed, located in a charming town on the banks of the Thames. Reasonable distance from Staines train station (less than an hour from Waterloo station) and very close to the bus station (half an hour from Heathrow). The staff are friendly. The room was beyond reproach. Superb view from the restaurant. Special mention for Magdalena's service at breakfast. Good evening meals.

Great stay

TripAdvisor rating 5.0/5

YC1781 Families - TripAdvisor review

We had a great stay all the staff were friendly especially Magda she was so friendly & helpful, the rooms are now being updated, we had a lovely nights sleep the bed was brand new incl the pillows & Bedding, we didn't book breakfast with the room when booking but we paid extra the next morning, breakfast was cooked fresh from ordering & was excellent.

Nice hotel. Shame about the noise

TripAdvisor rating 2.0/5

Craigstaiano Business - TripAdvisor review

The hotel on the face of it isn't bad. Nice rooms. Comfy bed. Riverside location. I had a river view room. Friendly service. Shame about the location and the description of the rooms on the booking agent site I used. Fan in room - nope. Sound proofed and double glazed - nope Some rooms might be but mine wasn't. The noise from the trains and planes was unreal. I had to have the window open as no fan, Which was fine, but with the train and aircraft noise was unbearable and slept terribly To be fair, these things are not the hotels fault for being under flight path or close to railway, but don't boast "sound proofed " if it doesn't apply to all rooms. I felt like I had been mis- sold The hotel isn't that bad. And was comfortable. But factors outside their control ruined it for me. Shame really

Great service

TripAdvisor rating 4.0/5

Almathoggy TripAdvisor review

Newly refurbished vry clean lovely comfy beds and excellent service particularly from Magdalena who went the extra mile to make us feel welcome and and very well looked after. Highly recommend for a good price and a comfortable quiet stay.

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Other web-users rate our hotel

  • 59 reviews 9.7/10 Location
  • 93 reviews 7.8/10 Room
  • 57 reviews 8.9/10 Service
  • 50 reviews 9.1/10 Comfort
  • 39 reviews 6.6/10 Cleanliness
  • 18 reviews 7.7/10 Breakfast
  • 11 reviews 8.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.