Mercure Budapest City Center Hotel 4.5 stars

Customer review rating (ALL Rating) 4.5/5 1,311 reviews

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Mercure Budapest City Center Hotel - Image 1
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Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

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Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone
Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,311 reviews

TripAdvisor Rating  4.0/5  704 reviews

A good stay.

TripAdvisor rating 4.0/5

Voigt TripAdvisor review

This was our Lads' 19th annual trip. Our intention is to visit a different country each year. Sadly our numbers diminish with the passing years so only four of us this year. One of our requirements is rooms with twin beds - the Mercure was perfect in this regard. Also we weren't troubled by building noise although it was the weekend so that could be why. But I had requested quiet rooms if possible. Rooms were perfect although a bit warm for sleeping, even although the temperature outside was cool. Staff were great, very friendly & helpful. My only gripe was breakfast. This wasn't as good as my recent stays at Novotel & Ibis hotels. Mainly the hot dishes which weren't't regularly refreshed meaning that they dried out and looked very unappetising. There were plenty of staff clearing tables but none of them seemed to have any responsibility for making sure the hot dishes were up to scratch. Also there wasn't much for vegetarians or vegans in the way of hot dishes. I did appreciate pizza being available. Otherwise if was a very good stay.

Dear Voigt, Thank you for sharing your feedback about your recent stay with us. I am pleased to hear that our hotel was suitable for your annual trip and that the twin-bedded rooms in which you were accommodated met your needs perfectly. It is also wonderful to know that you had an overall very good stay and found our staff to be friendly and helpful. However, I apologize if the room temperature did not meet your expectations. Your comments are valuable, and we will take them into consideration to ensure a more comfortable experience for our future guests. We appreciate your input on our breakfast selection as well, as we continuously strive to enhance our guests' experience by improving the variety and quality of our offerings. Should your travels bring you back to Budapest, we would love the opportunity to welcome you for an even more enjoyable experience in the future. Kind regards, Róbert Kovács General Manager

Location,service, sunshine

Customer review rating 5.0/5

Ramoos1 Families - Confirmed reviews ALL

Great stay with helpful staff, good food at the restaurant with healthy options.

Dear Ramoos1, Thank you very much for taking the time to share your feedback with us! I am thrilled to hear that you had a great stay with us and enjoyed our convenient location, attentive service, and the delightful sunshine. Our team works hard to ensure that every guest feels well taken care of, and it is wonderful to know that our efforts made your experience memorable. I am also glad you enjoyed the dining options at our restaurant, especially our healthy choices. We hope to have the pleasure of welcoming you back again soon for another fantastic stay. Kind regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

Good location super service lovely rooms

Customer review rating 5.0/5

Stephanie W. Couples - Confirmed reviews ALL

Had a fabulous stay at this hotel everything was just perfect

Dear Stephanie W., Thank you so much for your wonderful feedback! I am thrilled to hear that you had a fabulous stay at our hotel and that everything was just perfect for you. It is fantastic to know that you found our location convenient and enjoyed our lovely rooms. Providing super service is our aim, and we are delighted that you appreciated it. We hope to have the pleasure of welcoming you back for another memorable stay whenever your travels bring you to Budapest again. Best regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

Very bad stay

Customer review rating 0.5/5

Umrashed Couples - Confirmed reviews ALL

It is very bad stay .. air conditioner not working and I informed reception many time and technician come many time but without benefit..

Dear Umrashed, First and foremost, I want to extend my sincere appreciation for choosing to stay with us during your time in Budapest. However, I was disappointed to learn of the challenges you encountered, particularly regarding the operation of our air-conditioning system. Guest comfort is incredibly important to us, and it is disheartening to hear that we fell short of providing you with the experience you expected. I apologize if the temperature in your room did not meet your preferences. Your feedback is invaluable to us, and we are committed to making the necessary adjustments to ensure a more enjoyable stay for all our guests. If your travels bring you back to Budapest, I sincerely hope we have the opportunity to demonstrate this during a future stay at our hotel. Kind regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

Good quality

Customer review rating 5.0/5

Tore E. Friends - Confirmed reviews ALL

Kindly staff

Dear Tore E., Thank you for taking the time to share your feedback with us. I am pleased to hear that you found our hotel to be of good quality and that our staff were kind and helpful. Your comments mean a lot to us, and we appreciate your recognition of our efforts to provide a positive experience for our guests. We look forward to welcoming you back on your next visit! Kind regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

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Other web-users rate our hotel

  • 1,315 reviews 9.6/10 Location
  • 1,128 reviews 6.4/10 Room
  • 1,005 reviews 8.8/10 Service
  • 12 reviews 8.5/10 WiFi
  • 657 reviews 8.1/10 Breakfast
  • 655 reviews 3.6/10 Comfort
  • 445 reviews 8.3/10 Cleanliness
  • 240 reviews 4.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.