Mercure Bristol Brigstow Hotel 4 stars

The room and bathroom were a great size and both spotlessly clean. I don't normally sleep well in hotels but I had a really good night's sleep. The breakfast buffet had everything you would want for breakfast and I was also lucky enough to arrive on a day where there was prosecco and canapes offered at check in. Great hospitality!

We were there for our daughter's wedding in the restaurant immediately opposite. The rooms were comfortable, food at breakfast very good and staff were helpful and friendly. What more can you ask?

Food and rooms were excellent, staff were polite and helpful. Staff vigilant in cleaning surfaces due to to outbreak of Coronavirus. Would use this hotel again if visiting Bristol.

Hi Stephan, I have been charged for a room at the Ibis city centre hotel that I did not book and require a refund for. I called to book a hotel room at the Mercure Brigstow Hotel at 9.56 on 3/3. I was asked to create an account and provided my card details for the booking which took almost 30mins. Shortly after this I checked my email and have received a confirmation for the Ibis City Centre under booking reference JFFDDFKX. This is not the hotel I wanted to book at all and called back, where I have been told me they would cancel the incorrect booking JFFDDFKX and would rebook at the Correct hotel Mercure Brigstow Hotel. This took another 30mins The second correct booking was made under booking reference JFFLDBPQ which was paid for on 7th March at the Mercure Hotel when we arrived. On the 9th of March I have been Charged £125.05 by the Ibis city centre hotel, a hotel that I did not want to book in the first place and was told was cancelled. I have tried to talk to the Mercure Brigstow Hotel who have said they cannot refund as they haven’t taken the money and to contact the ibis, which i can understand, what i cant understand is not being hung up on 2 times with no real explanation of what has happened or what will be done to rectify the unwarranted charge. I was pretty much told it was my problem, they couldnt give a number or email address for someone at the Ibis central hotel or central reservations who according to one of your employees "Must of made the mistake" no one from your hotel made any real effort to explain how this has happened and also tried to blame me for making a mistake which if you listened back to the calls i have made is not the case. I really want someone to take ownership of this issue and arrange my refund. Please can you refund the money for the booking which you or a member of your organisation has incorrectly booked and advise on where this has gone so terrible wrong? I have been using the Accor hotels for years and feel like I have had money stolen from with no regard and when trying to find out what’s going on I have been left disgruntled by poor handling of the issue. Please advise when I will receive the refund for the incorrect charging to my card. Best wishes Ben

Booked a twin room overlooking river back in mid Feb. Checked before setting off that this was correct. Arrived to find no twin available overlooking the river and because my husband has a heart condition and sleeps upright we had to agree to a twin room overlooking a building site at the back for the first of our three night stay. We did not get a reduced rate for this room. The following night at about 2 am there was a worrying fight and chase in the corridor on floor 3 between a couple. Not your fault I know. No doubt the reception staff sorted it out!

This has always been one of my favourite hotels to stay in, lovely rooms, good facilities, helpful staff, good location. the only disappointment on this occasion was that there was a couple of issues with my paper delivery in the morning. ie wrong paper delivered on Wednesday and no paper delivered on the Saturday. Both times this was rectified by the staff, but I would certainly be asking questions of the supplier, as they seem to be quite unreliable.

The lifs didn't work was the only problem, apart from that hotel reception staff were very polite,kind and definitely deserve recognition of how they invited people in! Bar staff not so much, but not a problem, I've stayed in lots of hotels in Bristol and this one by far wasn't the worst. Thanks Simon.

Hotel was well positioned. Rooms were comfortable, but, the lifts were still out of order.

Room on 6th floor, lifts still broken months after problem occurred. Paid for an upgraded room but in reality room is shabby with dirty walls and fixtures and look very much like a regular room. Needs a good overhaul throughout the whole hotel

Stayed for three nights, asked for an extension lead as there are no plug sockets by the bed, never arrived despite asking for one twice. Safe was faulty in the room, and was never repaired. Had to ask for someone to open it every morning and waited over half an hour each day. receptionist told us maintenance would be straight up to the room, but after waiting half an hour on the third day, the receptionist came up to the room, and said Maintenance were not even in yet (10.30am) She couldn’t open it with the master key and ended up doing it myself. Breakfast was good, but service poor. Hotel very tired, dated and rug in the room thread bear.

Nice room for a weekend break, only thing the lifts were out of service and needed to walk up 6 floors a couldnt get hold of reception when calling lots of times

For a major Bristol hotel to have no functioning lifts/elevators for months on end is unforgivable. Having avoided this hotel for the last two months due an issue a colleague had I returned to find the lifts were still completely out of action. This has been going on since October 2019 and it is now March 2020. The franchise owners of this property clearly have no interest in maintaining it or its regular customers. I have been using this hotel regularly for six years and have never had such a poor run of visits. The staff are wonderful but they are fighting with a property that the franchise owners do not care about.

Booked a 5 night stay at this hotel and upgraded to a privilege room which was on the 6 floor. At check in we were advised that both lifts were out of order. Found out a couple of days into our stay that room service was not available due to the lifts not working. Also building work was being carried out in the restaurant and the upper floor was closed. No of these issues were advised at check in. No complimentary drinks, food or room upgrade were offered for all the inconvenience. A simple e-mail to clarify lifts and services being offered could have been sent at first booking giving the guest the opportunity to rebook another hotel if they wished. Some staff were great but others were downright rude. I have a complaint in with the general manager at the moment as the Mercure does have a customer satisfaction guarantee and we were most definitely not satisfied. The hotel is in a great location overlooking the river and a short walk from the city centre and other attractions. Unfortunately this does not compensate for all the other unsatisfactory points I made earlier.

Quiet hotel. We had a room by the door onto the floor and didn’t really hear anything. Bit noisy outside though but if your used to noise then probably won’t make too much difference. Central for City Centre so good if your wanting to be close to everything. Disappointing that we weren’t contacted before arriving as lift was out of service and sounds like it had been for a few days. Luckily we had no issues with stairs but wouldn’t have been good to find that out on arrival. Parking is next door but is NCP. £19 with discount for overnight ! Think Mercure could do more to get a better deal. I’m sure there is another Mercure within a mile and they have there own or certainly cheaper parking so I probably wouldn’t stay again with that in mind. And why have online checkin and then make people still checkin on arrival ?

Although we have stayed here many times before, we hadn't been here since the upgrade to the bar area, which we liked. As always, helpful friendly staff & the hotel is centrally located, so ideal for walking to most areas of Bristol. One disappointment - a plate of food from a room service delivery was left in the hallway for 3 nights & still there when we left. Surely, any member of staff could have collected this!