Mercure Bristol Brigstow Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 3 reviews

Mercure Bristol Brigstow Hotel - Image 1
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Hotel extras

  • Home to the stylish restaurant and bar, Buttermilk & Maple

  • Situated next to the historic harbour, with river view rooms available

  • Meetings and private event space for up to 70

  • 5 minute walk from Temple Meads train station, 20 minute drive from Bristol Airport

  • Within walking distance of central Bristol and all the vibrant city has to offer

Our accommodation(s)

Hotel location

Mercure Bristol Brigstow Hotel

Welsh Back 5-7
United Kingdom

GPS:51.453117, -2.592749

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Buttermilk and Maple restaurant offers a warm and relax atmosphere for a casual but tasty dining experience . Our dishes have a Australian and New York twist and made with product sourced locally .

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3 reviews

TripAdvisor Rating  4.0/5  2,119 reviews

Not safe for Women and young girls

TripAdvisor rating 1.0/5

B W TripAdvisor review

Not safe for Women and young girls. Multiple men standing outside smoking, spitting and harassing Women and young teenage girls, suspect rooms are being used as a hostel for arrivals. Avoid the hotel and Mercure in general.

Great location

Customer review rating 4.5/5

Glenn Couples - Confirmed reviews ALL

Efficient and friendly staff. Standard room was a good standard

Great staff, lovely room, good breakfast

Customer review rating 5.0/5

Andrea Couples - Confirmed reviews ALL

We were badly let down by the Brigstow Hotel and the staff bent over backwards to accommodate us. Everything was good, especially the breakfast. rip off

TripAdvisor rating 1.0/5

536keithw Couples - TripAdvisor review

Booked this hotel well in advance for the weekend of bristol harbour festival on the 15/17 of July 2022 and my booking was accepted but now my booking has been cancelled and the reason given is that the hotel will not be operating because of covid restrictions, well as you all know covid restrictions are all but a few have most have been lifted so I queried this and now they say that the government have taken over the hotel for what ever reason and unable to honour my booking . I've been offered no alternative hotel by and the real reason my booking cancelled is that they were not sure when they took my booking whether the festival was going ahead and now they do have confirmation the price has gone up considerably and that is the real reason they haven't offered me a alternative. Please book with a company that cares and I can assure you Don't .

Dont book they wont honour i and will cancel it days before your stay

TripAdvisor rating 1.0/5

Takemeaway173 Solo travel - TripAdvisor review

Twice now this hotel over the last year has cancelled my booking only a few days before resulting in me having to book another hotel last minute at a much greater cost. When i complain they just say sorry we got a more lucrative deal so cancelled your booking and everyone else's.... terrible customer service and shouldn't be part of the Accor brand...

Thank you for taking the time to comment, (despite not staying at the hotel). As discussed with you on many occasions, the hotel entered a contract in August with the government for a period of four to six months. We did communicate with you and extended an offer to arrange alternative accommodation, it is disappointing that despite our efforts to assist, you feel the need to communicate through TripAdvisor. Kind regards, Michael Wood, General Manager

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Other web-users rate our hotel

  • 5 reviews 5.7/10 Room
  • 5 reviews 5/10 Service

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