Novotel Dubai Al Barsha 4 stars

Customer review rating (ALL Rating) 4.3/5 1,219 reviews

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Novotel Dubai Al Barsha - Image 1
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Opp Mashreq Metro Station, Sheikh Zayed Road Barsha 1, POB 450011 DUBAI, United Arab Emirates

Description

Hotel extras

  • Free WIFI throughout the hotel

  • InBalance spa by Novotel and outdoor pool

  • Free daily shuttle to nearby malls and beaches

  • 10 state-of-the-art meeting rooms

  • Walking distance to Mashreq Metro Station

Our accommodation(s)

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Hotel location

Novotel Dubai Al Barsha

Opp Mashreq Metro Station, Sheikh Zayed Road Barsha 1
POB 450011 DUBAI
United Arab Emirates

GPS:25.112416, 55.188687

Telephone
Fax +971 4 304 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,219 reviews

TripAdvisor Rating  4.5/5  4,208 reviews

Good service

TripAdvisor rating 5.0/5

Aziz C TripAdvisor review

Great hotel, we travelled as a group it was amazing. I found the location very convenient. Great value served by staffs. I met Ishani at reception she was kind and helpful. Breakfast was good and it's good for family, people who are traveling with kids and old parents. I will definitely come back again

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We are thrilled to hear that you had a great experience traveling as a group and found the hotel amazing. It's wonderful to know that you found the location convenient and the value provided by the staff exceptional. We are glad that Ishani at reception was kind and helpful during your stay. The positive feedback about the good breakfast and family-friendly environment is much appreciated. We look forward to welcoming you back again on your next visit. Warm regards, Alina Zapopadko, Hotel Manager

PERSON AT THE RECEPTION

Customer review rating 2.5/5

Unanimous Families - Confirmed reviews ALL

PERSON WHO WAS ON DUTY EARLY MORNING AT THE RECEPTION SOUNDS NOT INTERESTED TO HELP WITH MY REQUEST

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We are sorry to hear about your experience with the reception staff member. Your feedback is important to us, and we will address this issue to ensure that all our guests receive the assistance and service they deserve. Please accept our apologies for any inconvenience caused. We hope to have the opportunity to welcome you back and provide you with a more positive experience at Novotel Dubai Al Barsha in the future. Warm regards, Alina Zapopadko Hotel Manager

Don’t book this hotel! 2 star not 4!

TripAdvisor rating 1.0/5

Paul F TripAdvisor review

We’re from the UK, and staying here is like staying in a roadside hotel next to the M6! I’m sorry to say this, but this hotel is shocking! I wrote this from the hotel bedroom, it was 4am in the morning, we have been here for 3 nights already. The reason I am awake at 4am is due to the noise from the main road (ie the M6) is deafening. We are in a suite, situated on the 30th floor, which you would think should be far enough away from the road (an 8 lane heavily trafficked motorway) to reduce the sound of the traffic (which is relentless and 24h) but definitely not, tucks cars motorbikes do not have the same EU regulations when it comes to noise and the noise seems to reverberate around the room from what must be a perfect storm of a cove (the hotel design) and the cheapest facade they could purchase when they constructed the hotel. The suite is very spacious, which is why we chose this hotel, two large bedrooms, one with two small double beds for the kids, a lounge, kitchen, laundry, en-suites and 3 other toilets. Unfortunately the suite has seen better times. Ground in chewing gum, stains of different varieties and ground in dirt are what remains of those better times with the place looking overall dirty and tired. We are staying 1/2 board during Ramadan. Breakfast is nice enough, freshly cooked eggs and omlettes, toast, coffee and juice are our go-to’s. For Dinner, when we booked we saw a there was a theme for dinner each night, Italian, Mexican. Chinese, Morrocan…. Lovely we thought. NOT DURING RAMADAN! “Moroccan EVERY night” we were told with a smile after the second night of chicken tajine… fair enough when asked, they told us that the chef would cook anything we want from the allacarte menu, but from the experience of two nights watching the flies (which the kids started naming) fight over the stagnant chicken tajine, lack of being offered a drink of any sort at the table, and the atmosphere of a wake, we have have had to bite the bullet and pay to eat out at the fine selection of other hotels and restaurants offering everything but fly infested stagnant Moroccan food. I’m not sure how this hotel is displaying a 4 star rating in the most luxurious cities in the world, from the tired bathrooms, mouldy shower heads, stained carpets, TV’s that hardly work, with zero sport channels, and little English speaking channels, the deafening noise of the road, this is NOT a 4-star hotel! Maybe 20 years ago, when my Nan (god rest her soul) thought luxury was toilet roll not made from tracing paper, but not today… as I’m writing this, there’s a new sound of an alarm, which must be a truck which has been left in reverse for the sake of it just to make sure I don’t get back to sleep or enjoy my day tomorrow!! Don’t make the same mistake we did, stay somewhere else!

Dear Guest, We appreciate your feedback and apologize for the noise disturbances, cleanliness issues, and dining experience shortcomings you faced during your stay at Novotel Dubai Al Barsha. We are addressing these promptly to ensure a more comfortable and pleasant experience for all guests. Your satisfaction is our priority, and we hope to make amends and provide a better experience in the future. Thank you for sharing your concerns with us. Sincerely, Alina Zapopadko Hotel Manager

Disappointing Experience at Novotel Dubai

TripAdvisor rating 1.0/5

Reda H Business - TripAdvisor review

I am currently on my first day of a five days stay at Novotel Dubai, and my experience thus far has been nothing short of disappointing. Upon my arrival, the lack of hospitality and cleanliness issues I encountered have left a sour taste in my mouth. The checkin process was lackluster, with no information provided about the hotel's amenities or dining options. Furthermore, I received no assistance with my luggage and was left to find my own way to my room. Once inside, I was shocked to find the room in a state of disarray – dirty floors, an unkempt bathroom, and unwashed coffee cups all pointed to a lack of attention to cleanliness. Seeking to address these concerns, I brought the issues to the attention of the duty manager at the front desk. However, her response was far from reassuring. Instead of offering a genuine apology or immediate solutions, she simply promised to "investigate the issue" with the housekeeping team. As I still have another five days left in my stay at Novotel Dubai, I am deeply concerned about the level of service and cleanliness standards I can expect for the remainder of my time here. It is disheartening to have such a negative experience on my first day, especially in a city known for its hospitality like Dubai. I sincerely hope that the management at Novotel Dubai will take the necessary steps to address these issues promptly and ensure that the remaining days of my stay are more pleasant and in line with the standards one would expect from a reputable hotel chain.

Dear Reda Hamza, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We are truly sorry to hear about the disappointing experience you have encountered during your stay with us. Your feedback is invaluable, and we take your concerns very seriously. We apologize for the lack of hospitality, cleanliness issues, and the unsatisfactory check-in process you experienced. Rest assured, we are addressing these matters with the utmost urgency to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we are committed to providing you with a more pleasant and seamless experience for the remainder of your stay. Thank you for bringing these issues to our attention, and we hope to regain your trust and exceed your expectations during the rest of your time at Novotel Dubai. Sincerely, Alina Zapopadko Hotel Manager

Good Service

Customer review rating 5.0/5

John P. M. Families - Confirmed reviews ALL

Very good service ,Mr khaled received us well.

Dear John Paul M., We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! Thank you for your feedback on the good service provided during your stay. We are pleased to hear that Mr. Khaled received you well and that you had a very good experience. Your satisfaction is important to us, and we are delighted that you enjoyed your time at our hotel. We hope to have the pleasure of welcoming you back to Novotel Dubai Al Barsha in the future. Sincerely, Alina Zapopadko Hotel Manager

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Other web-users rate our hotel

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  • 30 reviews 7.4/10 WiFi
  • 862 reviews 6.5/10 Cleanliness
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  • 491 reviews 7.4/10 Breakfast
  • 98 reviews 9.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.