Rixos The Palm Luxury Suite Collection Hotel 5 stars

TripAdvisor rating 4.5/5 5,834 reviews
+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Rixy kids club include the Magic shows, cooking classes, pool games & more, for little guests

  • 9 dining concepts: Flavours from West Europe, The Aegean Sea, South America and the Far East.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTERNATIONALPaying
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Catering
  • Breakfast included in the price
  • 2 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Beach and water sports
  • Outdoor sports
  • Skiing
Business services
  • 3 meeting room(s)
  • Business center with support staff

Hotel location

Rixos The Palm Luxury Suite Collection

East Crescent Plot 40
Palm Jumeirah
2
dubai
united arab emirates

Tel: +97144575555

Fax: (+971)44575555

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 43km / 26 miles - Shuttle paying

GPS :25.12174, 55.153751

Our accommodations

Two Bedroom Luxury Suite

  • Max. number of persons: 6
  • Area: From 215
  • Views: Ocean/Sea view *

* Subject to availability

Three Bedroom Luxury Suite

  • Max. number of persons: 8
  • Area: From 250

Four Bedroom Luxury Suite

  • Max. number of persons: 9
  • Area: From 370
  • Views: Ocean/Sea view *

* Subject to availability

Four Bedroom Luxury Suite with Pool

  • Max. number of persons: 9
  • Area: From 370
  • Views: Garden side *

* Subject to availability

Five Bedroom Luxury Suite with Pool

  • Max. number of persons: 9
  • Area: From 400
  • Views: Garden side *

* Subject to availability

Our restaurants and bars

TURQUOISE

Type of cuisine: International

An open buffet concept showcasing grilled specialities and traditional favourites, Turquoise simply serves the finest of Turkish gastronomy, hearkening to the sumptuous royal feasts of the Ottoman Empire.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TURQUOISE

Type of cuisine: International

An open buffet concept showcasing grilled specialities and traditional favourites, Turquoise simply serves the finest of Turkish gastronomy, hearkening to the sumptuous royal feasts of the Ottoman Empire.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BREEZE

Photo non contractuelle / Strictly non binding

Wrapped in lush greenery and towering palm trees, the private pool area is an excellent place to relax and unwind. Choose between comfortable sunbeds or luxurious cabanas to lounge in after an invigorating dip.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum capacity: 440 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Rixos The Palm Luxury Suite Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

215 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,834 reviews

A sensational stay in a wonderful hotel supported by marvellous staff in an excellent location.

Customer review rating 4.6/5

Roy W. Families - 10/01/2020 Confirmed reviews ALL

From the moment we arrived the Concierge staff, Porters, Reception staff, Management & Waiting staff - all of whom always greeted us warmly with cordiality - attended to our every need. Our room and indeed the hotel were clean, well equipped, well presented and very comfortable. The food at all meals in the two main restaurants we visited was always plentiful, varied, tasty, well-cooked and we were pleased with the variety for all tastes on offer. A particular thank you to our Concierge staff for assisting me in sorting a Boarding Pass issue out smoothly and efficiently with our flight operator - Emirates - thank you for resolving this matter, printing our boarding passes off, arranging our hotel to airport transfer professionally and ensuring we had as you promised - a big car (GMC YOUKON) for our party of 5 guests and cases/luggage. A big thank you to the Excursions team for arranging our Helicopter tour of the peninsula and it’s sights. Transfers were prompt and smooth & the experience amazing! The entertainment provided by Pianists Violinists and others at meal times and other occasions was lovely. The beachside entertainment was enjoyable on the few occasions we watched; it is always difficult to find a balance of noise levels however when another guest had apparently asked for the music volume to be lowered, many - myself included - felt it was then too restricted significantly affecting our enjoyment of the enjoyable Cuban band. A tough one I know. I presume there is entertainment most if not all evenings but did not see this widely advertised. On one occasion I spotted a poster in one lift but none was evident in the other so some guests may have been unaware of there being entertainment or, the nature of it. Pool side waiting and bar staff were excellent, always smiling, happy to tend your every need and some delightful touches bringing fruit around, as well as cold flannels and ice cream too! We loved our stay! Our 3 room family suite room which was impressive in size and well equipped. The minibar was not always restocked daily necessitating a call to room service though staff quickly appeared and remedied this. Dubai is a beautiful city. The hotel location is excellent for the views, a lovely clean beach, plenty of sun beds cabanas tables umbrellas etc. We would definitely visit this hotel again! Thank you to everyone for a most enjoyable and relaxing stay.

Dear Mr. Roy W., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I greatly appreciate your honest feedback, which enables us to continually enhance our service quality. Your kind remarks truly serve as an inspiration for all of us to strive harder in achieving our goal. Thank you again for sharing your experience. Sincerely, Hotel Management

Wonderful Christmastime at The Rixos

Customer review rating 4.6/5

Sue M. Families - 06/01/2020 Confirmed reviews ALL

Stayed over Christmas with family. Huge suite, comfortable & well maintained. Excellent choice of food & drinks. Staff couldn’t do enough to ensure everyone satisfied with their holiday.

Dear Mr. Paul M., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are kindly inviting you to share your great experience on our TripAdvisor page, would be truly grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Truly an amazing experience, the hospitality and warmth of the staff the ambiance are all beyond your imagination.

Customer review rating 4.6/5

Dr. A. A. Families - 04/01/2020 Confirmed reviews ALL

This is our second time at Rixos. Really an out of this world experience. The warmth of the staff, the food and the ambiance all came together naturally to create the best vacation ever. Will always recommend the Rixos. Even though there is so much to see in Dubai, while you are there in Rixos you would never want to leave to go out to see the outside. A family oriented resort that caters for every need. From deep within, thank you to the Rixos family for the best vacation ever. All the very best and God’s blessings to everyone at Rixos as you continue to make the impossible, possible.

Dear Dr. A. A. Afraz, We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your positive feedback regarding our products, colleague and especially services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Mrs Rachel c.

Customer review rating 4.6/5

Rachel C. Families - 03/01/2020 Confirmed reviews ALL

Wonderful hotel food was cold in buffet but everything else was amazing

Dear Mrs. Rachel c., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. I greatly appreciate your honest feedback, which enables us to continually enhance our service quality. I do hope that this incident will not deter you from visiting us in the future and you will grant us the opportunity to restore your confidence in the hospitality for which Rixos the Palm is renowned. Despite of this, we are glad that you still enjoy your stay with us. We are looking forward to welcome you back in the near future! Sincerely, Hotel Management

Worst resort restaurants ever

Customer review rating 4.6/5

A. Families - 02/01/2020 Confirmed reviews ALL

My dinner reservations were messed up by the waitstaff at the steakhouse and they were extremely rude and I accommodating to the experience

Mostly good

Customer review rating 4.6/5

Family Families - 31/12/2019 Confirmed reviews ALL

Great room but despite advising we were on holiday to celebrate our 25th wedding anniversary we did not get any special welcome or treatment. Prebooked cabana to find nothing was on records for us and despite reconfirming on one day we were told to wait until midday for a cabana when many were not in use.

Dear Mrs. Sejal S., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. I greatly appreciate your honest feedback, which enables us to continually enhance our service quality. I do hope that this incident will not deter you from visiting us in the future and you will grant us the opportunity to restore your confidence in the hospitality for which Rixos the Palm is renowned. We are looking forward to welcome you back. Sincerely, Hotel Management

Loved it.

Customer review rating 4.6/5

Mark W. Families - 30/12/2019 Confirmed reviews ALL

Overall we had a great stay. The food and drinks were lovely and the service very good. The suite was a really good size and gave us plenty of space. One area that could be improved was cleaning the room earlier in the day. On most days I had to call for it to be cleaned, and some days we had returned from the beach and it still hadn’t been cleaned even though we had left the sign on the door. Secondly my wife found it difficult to blow dry her hair as there are no plug sockets to use by a mirror. But overall a very good stay.

Dear Mr. Mark w., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. I greatly appreciate your honest feedback, which enables us to continually enhance our service quality. I do hope that this incident will not deter you from visiting us in the future and you will grant us the opportunity to restore your confidence in the hospitality for which Rixos the Palm is renowned. We are looking forward to welcome you back in the future. Sincerely, Hotel Management

Let down by hotel organisation

Customer review rating 4.6/5

Rowena B. Families - 29/12/2019 Confirmed reviews ALL

The hotel facilities brilliant on first glance, but then lots of little niggles. We had firstly booked the apartment when the kitchen was advertised. Upon arrival we found the kitchen locked off. No apology just it’s not included. We had asked for a apartment high up, so got moved. The first night on the 6th floor. The water pump for the apartment kept us awake all night wit( a whine and bang every 30 seconds. The next morning, I complained, and an engineer came round, clearly knowing the problem turned the pump off. That evening it was back on making the same noise so an engineer, said he would turn it off at 9pm and back on at 9am. This worked, but no apology from management about the lack of sleep the first night,. Restaurant booking system is shocking, a angry woman answering saying no room in any. When actually visiting the restaurants there are loads of empty tables which we saw first hand. 2 hour free water sports, impossible to use,in the time limit as only 3 paddle boards available and always being used. Overall the staff around pool, restaurants etc were brilliant. Hotel let down by customer service and restaurant booking sustenances, and the fact as ultra all inclusive you have to sign for every thing.

Dear Rowena B., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A fabulous experience

Customer review rating 4.6/5

Janet T. Families - 25/12/2019 Confirmed reviews ALL

Front arriving at reception to checking out an absolute fabulous experience. Will definitely return in the near future.

Dear Mrs. Alexander T., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We are glad to know that you had a fabulous hotel lodging experience with us I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Great winter break

Customer review rating 4.6/5

John W. Families - 17/12/2019 Confirmed reviews ALL

Had a great time during our week at the Rixos the two bedroom suite was lovely suited our needs perfectly , the food was of a high standard at which ever restuarant we ate from the buffet to the a la carte the only slight niggle was trying to bok the a la carte it seems they will only give the ultra all inclusive guests 6:30 or 9pm reservasions and when you visit them they always seem very quiet at 7:30 -8 when your leaving but they say these times aren't available that said thefood was delicious in all the a la carte restuarnts.The bars were all pretty good but we found the breeze pool bar very good we thought the service was quicker and the staff very freindly especially a nice young chap from sri lanka ( sorry can't remember his name) the only down side was this bar was it shut at 9pm .The pool towels system could be better it's great you just pick a towel up but there should be some system for exchanging them as because there was no deposit or towel cards people were just leaving towels on beds all day and at times you didn't which beds were being used .

Dear Mr. John W., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. I greatly appreciate your honest feedback, which enables us to continually enhance our service quality. I do hope that this incident will not deter you from visiting us in the future and you will grant us the opportunity to restore your confidence in the hospitality for which Rixos the Palm is renowned. On the other hand, we still delighted that you enjoyed you vacation with us. Thank you again for sharing your experience! Sincerely, Hotel Management

Amazing Stay

TripAdvisor rating 4.5/5

Heather C Couples - 15/12/2019 TripAdvisor review

The Rixos on the Palm in Dubai was just what we needed after a month of travel to break up the trip back and just relax. Driving out to the Rixos was amazing as we arrived at night there Christmas lights everywhere, and we could see the skyline of Dubai. Staff at the Rixos were very helpful, they went out of their way to assist us. They were happy and extremely professional. Our two bedroom suite was fabulous with two balconies, large rooms with walk in robes separate bathrooms and a third bathroom for visitors. The only downside to the room was the construction next door which meant that there was a lot of noise early in the morning.

Dear Heather C, Thank you very much for staying at Rixos The Palm Dubai Hotel and Suites in Christmas time. All our team happy to read such a wonderful feedback! It's a big pleasure to know that you enjoyed your time with us. We value such feedback which is shared with all and look forward to your return visit in a not too distant future. Kind regards, Guest relations department

Mrs

Customer review rating 4.6/5

Marina Families - 14/12/2019 Confirmed reviews ALL

I am very glad of my string in Rixos

Dear Mrs. Marina R., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your kind remarks truly serve as an inspiration for all of us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Pleasant stay

Customer review rating 4.6/5

Mihails Families - 13/12/2019 Confirmed reviews ALL

Good hotel everyone is smiling. Perfect food. Perfect expireince

Dear Mihails F., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are kindly inviting you to share your valuble experience on our Tripadvisor page, would be really greatful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

4 Day break

Customer review rating 4.6/5

Mr N. F. Friends - 13/12/2019 Confirmed reviews ALL

Excellent from start to finish the service the best in the world

Dear Nicholas F., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are kindly inviting you to share your valuable experience on our TripAdvisor page, would be really grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.
Customer review rating 4.6/5

Saud Families - 06/12/2019 Confirmed reviews ALL

Excellent

Dear Mr. Saud Mohamed Abdelrahman Ahmed K., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our team is more than grateful to know that you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Wonderful stay throughout

Customer review rating 4.6/5

Charlotte T. Families - 06/12/2019 Confirmed reviews ALL

Our 2 bedroom family suite was fantastic so much space but unfortunately no sun loungers on the huge balcony? Food was just delicious the steak house being the highlight The all inclusive was fabulous for choice almost everything included however service on drinks throughout the resort restaurants beach and bars is incredibly slow sometimes waiting 20 minutes thus really does spoil it a bit and does need addressing. Staff all so polite and helpful

Dear Mrs. Charlotte T., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. We believe that the first step in improving our guest's experience is listening to their feedback, and would like to assure you that we have reviewed what transpired during your stay/ Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Hotel Management

Perfect Family Holiday

Customer review rating 4.6/5

Caley S. Families - 05/12/2019 Confirmed reviews ALL

This was our second time travelling to Dubai and our first time staying in the Rixos and we wasn't disappointed. The staff were very attentive and couldn’t do enough for us. The food was also brilliant and it really was ultra all inclusive, the mini bar being refilled every day was brilliant. The kids club was another area we were very impressed with, the staff really went out there way to entertain the children, my little boy loved it and still talks about the entertainment now we are home. The room was very spacious and clean. I don’t have one negative comment and would definitely stay again if I was to return to Dubai with my family.

Dear Mrs. Caley S., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We are delighted to know that you and your family had an amazing time with us especially our facilities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Very Nice Stay

Customer review rating 4.6/5

Giorgio Families - 05/12/2019 Confirmed reviews ALL

So, the hotel is very nice and clean, the food also is pretty good in all restaurant (we did not try Toro Loco as it was every time full and this is a bit disappointing on a 7 night stay). Beach is pretty good, staff is friendly and efficient. Kid Clubs is probably one of the best you can find and not only in Dubai. What I did not like, for a 5 start hotel, is that all around the hotel there are few guys (part of the staff of the hotel or so) that try to sell you any kind of services (hairdresser, cruises, massage, etc). On a 5 start hotel I think the concierge should assign to each customer 1 person that could take care of all this needs instead than have sellers going around for the hotel/beach trying to catch customers. Let me clarify, they are not annoying and they are very polite and friendly, but to be honest I expected to have someone, our personal assistant lets say, in charge to eventually handle all extra services and activities. Overall it is one of the best 5 star hotel we visited and we plan to came back.

Dear Mr. Giorgio M., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. We believe that the first step in improving our guest's experience is listening to their feedback, and would like to assure you that we have reviewed what transpired during your stay and have used these to further Thank you again and we hope to welcome you again. Sincerely, Hotel Magement

Great hotel

Customer review rating 4.6/5

Anonymous Friends - 30/11/2019 Confirmed reviews ALL

3rd time at the hotel and it was great. Disappointed that we couldn’t get sun beds or dinner reservations without complaining though.

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Rixos The Palm Luxury Suite Collection and for your loyalty to our resort. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly contact me directly prior your next visit, so I will arrange your dinner reservations and beach Cabana prior your arrival. If I may be of any further assistance please do not hesitate to contact me. Sincerely, Maryia

Fabulous

Customer review rating 4.6/5

Di D. Friends - 26/11/2019 Confirmed reviews ALL

Amazing hotel.Fabulous staff who cannot do enough for you.

Dear Ms. Diane D., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback and comments regarding our hotel staff hospitality. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in dubai