Rixos The Palm Luxury Suite Collection Hotel 5 stars

Customer review rating 4.7/5 761 reviews

ALLSAFE approved hotel

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Rixos The Palm Luxury Suite Collection
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+ 21 Services

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • DUBAI INTERNATIONAL Paying
  • Languages spoken at the hotel
  • Early Check In Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast included in the price
  • 5 Restaurant(s)
  • 4 Bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Services for children
  • Golf Paying
  • Tennis
  • Beach and water sports
  • Other sports activities
  • Skiing Paying
Business services
  • 5 Meeting room(s)
  • Business center with support staff

Hotel location

Rixos The Palm Luxury Suite Collection

East Crescent Plot 40
Palm Jumeirah
dubai
united arab emirates

Tel: +97144575555

Fax: (+971)44575555

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 43km / 26 miles - Shuttle paying

GPS :25.12174, 55.153751

Our accommodation(s)

Our restaurants and bars

TORO LOCO STEAKHOUSE

Type of cuisine: Mexican

This popular steakhouse on Palm Jumeirah appeases your inner carnivore with a variety of Wagyu, Argentinian, US Angus and Canadian dry-aged beef grilled or prepared to perfection, sometimes even right at your table!

A LA TURCA

Type of cuisine: International

The resort's main restaurant A La Turca presents an open buffet concept that serves a variety of international cuisines including the authentic Turkish cuisine with delicacies such as grills, kebabs, and mezzes from Eastern Anatolia.

L'OLIVO RISTORANTE

Type of cuisine: Italian

If you're looking for a romantic restaurant, then this elegant venue staffed by an award-winning team provides a delectable choice of traditional Italian and Mediterranean-inspired dishes.

AQUA & MORE RESTAURANT

Type of cuisine: Mediterranean

Set out along the pristine shoreline overlooking the Arabian Gulf and boasting mesmerizing views of Dubai's iconic skyline, Aqua & More restaurant serves a delectable fusion of Mediterranean and oriental seafood dishes.

TURQUOISE

Type of cuisine: International

An open buffet concept showcasing grilled specialities and traditional favourites, Turquoise simply serves the finest of Turkish gastronomy, hearkening to the sumptuous royal feasts of the Ottoman Empire.

HIGHLIGHTS

Whether you choose to relax by the pool or soak up the stunning views of the sunset, Highlights Pool Bar offers a wide selection of innovative cocktails crafted by our imaginative bartenders to infuse your break with a touch of adventure.

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I-CHILL BEACH LOUNGE

Enjoy the views of Dubai's shimmering skyline right from our pristine beach as you savour luscious sundowners while catching up on the day's trending news with friends.

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  • Sunday Closed

NARGILE LOUNGE

Relax in the tranquil ambience and private cabanas of Nargile Lounge, delighting in the sweet pleasures of exotic shisha as well as a wide selection of specially-blended organic teas and signature beverages.

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  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

THE BREEZE

Wrapped in lush greenery and towering palm trees, the private pool bar is an excellent place to decompress and unwind. Lounge on comfortable sunbeds around the pool after an invigorating dip, with delicious refreshments from the adjacent bar.

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  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 210

  • Maximum capacity: 440 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Rixos The Palm Luxury Suite Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

761 reviews

TripAdvisor Rating 4.5/5

7,414 reviews

Very good stay

Customer review rating 5.0/5

Shokoh Families - 23/09/2021 Confirmed reviews ALL

Everything was perfect We enjoyed our stay the room , the restaurants and overall everything was just wonderful we love it

Dear Shokoh R., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Cooperation staff…excellent for everything

Customer review rating 5.0/5

Anonymous Families - 23/09/2021 Confirmed reviews ALL

Good stay Cooperation staff…excellent for everything

Dear Shaikha A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Room, hotel and experience Fantastic including service the service around the Pool area Fantastic big shout out for "John"

Customer review rating 4.5/5

Mr G. S. Families - 23/09/2021 Confirmed reviews ALL

We all enjoyed extremely

Dear Glynn S., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

100%

Customer review rating 5.0/5

Gillian R. G. T. B. Families - 20/09/2021 Confirmed reviews ALL

One of the best hotels I have ever stayed in absolutely beautiful room. Staff can’t do enough to help you and food was 1st class.

Dear Mr. Gillian R., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Good stay

Customer review rating 4.5/5

Anonymous Families - 14/09/2021 Confirmed reviews ALL

The staff were extremely helpful. Good location if you just esnt to stay in the hotel, otherwise a little out of the way.

Dear Tajinder B., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are sorry to know that you did not meet your expectations with some mentioned points which we will definitely take in to our consideration and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

OKish stay with unnecessary issues

Customer review rating 4.0/5

Yuri Families - 13/09/2021 Confirmed reviews ALL

- Nice spacy suite - Unbearable odor around the wardrobe (probably because of high humidity, unless) - Took me 3 reception visits to prove the package I bought included complementary airport transfer

Dear Mr. Yuri C., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. However, we are truly sorry tom know that you did not meet expectations with some mentioned points which we will definitely take in to our consideration and action. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better. Sincerely, Hotel management.

Perfect

Customer review rating 5.0/5

Joan K. Families - 12/09/2021 Confirmed reviews ALL

There are not enough words to express how great this hotel is. We were a family of 6 people and we booked the 3 bedroom family suite with the all inclusive package from the 4th of September until the 11th September (7 nights). The room was fantastic, 250 m2 and that is more space that anyone could ever need. Location is fantastic, private beach, warm and clean sea. The staff is amazing amazing amazing amazing, the best service in our life. Thank you Sahanshil for cleaning our room every day so perfect and everyday surprising us with different towel shapes and roses, thank you Osman at the reception for helping us and guiding us, I am very sorry that I did not ask the waiters at the restaurants for their names but I want to thank each and every one of them for their amazing and friendly service, the waiters at the pool bars and beach bars THANK YOU for everything, thank you for taking so good care of us. We have been to so many 5 star hotels, we were also in Rixos Sungate and Rixos Premium Tekirova but this one here Rixos the Palm Dubai has surpassed our expectations 10 times with this amazing amazing amazing service and excellent food!!! The food at L’Olivo Ristorante and Loco Toro is better than the food that we had at Michelin Star restaurant!! The value for money here is incredible!! We will be back next year for sure! You are worderful!!!!

Dear Joan K., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Overall excellency

Customer review rating 4.5/5

Alrefaie Families - 12/09/2021 Confirmed reviews ALL

Quality service, amazing location, friendly staff.

Dear Mr. Mohamed A., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better, Sincerely, Hotel management.

Great holiday

Customer review rating 5.0/5

Mrs I. Families - 12/09/2021 Confirmed reviews ALL

Was brilliant from start to finish definitely will be coming back

Dear Mrs. Zoe i., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Excellent facilities, fabulous stay

Customer review rating 4.5/5

Jennifer F. Families - 06/09/2021 Confirmed reviews ALL

We celebrated my husbands 40th with close family. All the arrangements were well taken care of. The food was delicious and the pools and drinks made it a memorable stay. We had such a great time that we definitely want to do this every quarter!!

Dear Ms. Jennifer D., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

First stay was better

Customer review rating 3.5/5

Ahmad Families - 05/09/2021 Confirmed reviews ALL

Room got delayed for 2 hours due to technical issue , so by the time we got ready pool was already closed and we lost our first day of vacation , even though we got compensated with last day lunch coupon but still it was disappointing for the kids . And room was really far from hotel facilities.

Dear Ahmad, Thank you for taking the time and trouble to complete a survey following your recent stay at Rixos The Palm Hotel & Suites. At Rixos Hotels we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Rixos The Palm in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on (+971 55 100 65 89) Yours sincerely, Maryia Isachenka Guest Relations Manager Rixos The Palm Hotel & Suites

The best service.

Customer review rating 4.5/5

Joanne Families - 05/09/2021 Confirmed reviews ALL

We had a very pleasant stay. The only niggle was that there was no designated communal air conditioned area to drink alcohol that stopped it being perfect for us. We chose to drink in the turquoise restaurant because of the air con however is wasnt ideal. The lovely server I think he was called Jakuna made our nights he was incredibly attentive and a lovely happy soul.

Dear Ms. Joanne A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sorry to know that you did not meet your expectations with some mentioned points which we will take in to our consideration and action. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better. Sincerely, Hotel management.

Awesome Birthday Celebration

Customer review rating 5.0/5

Abigail N. C. Families - 05/09/2021 Confirmed reviews ALL

I didn’t regret a second choosing Rixos The Palm to celebrate my birthday last Sept 2-3. Ms. Adora Rarangur and Mr. Mohammed Khatib went extra mile by upgrading our room. We stayed at Room 3202 and it was spacious enough that our family really enjoyed our vacation. We shall definitely come back. I highly recommed this hotel. Thank you so much to all the staffs who had treated us VIP guests.

Dear Ms. Abigail C., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Amazing

TripAdvisor rating 5.0/5

export2021 05/09/2021 TripAdvisor review

Everything and everyone were amazing really i recommend, for couples, for family and for relaxation. You can find everything you need there so no need to go away and search for anything outside.. and above all of this the service is excellent

Dear export2021, Thank you for choosing Rixos The palm Dubai Hotel& Suites and for your feedback! It is a big pleasure for our team to receive your beautiful comment. We glad to know that you had a great time with us. The entire Rixos team is looking forward to welcome you back to Rixos The palm Dubai Hotel& Suites! Wish you a beautiful day, Guest Relations Department
Customer review rating 5.0/5

Enas A. Families - 03/09/2021 Confirmed reviews ALL

I enjoyed the first day, but unfortunately I couldn't enjoy the next day as I woke up at 6 with pain in my stomach. I stayed sick all day and had to leave immediately to the hospital. The doctor said that it was food poisoning, although I was the only one who got sick. None of my family members were sick.

Dear Enas A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. However we are truly sorry to know that you you fall-in sick during your stay and we wish you a complete recovery. We kindly would like to bring to your attention that we are following the ISO food preparation procedures with all our culinary operations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Returning guest !!!

Customer review rating 5.0/5

Mr L. Families - 02/09/2021 Confirmed reviews ALL

I travel to Dubai a few times a year and yes I do book the same hotels. One of them is Rixo The Palm. The location, the rooms the facilities and food is just amazing and out of this world. But for me the one reason I enjoy it more is the staff. All of them who looked out for me and made it perfect a holiday I thank you. But it all started for me at the customer welcome desk. A lovely young ladie called Aida gave me a kind warming welcome and even though hands up I booked the wrong room, Aida helped me rectify my mistake and luckily got me the room I wanted. Aida is very calm and reassuring along with her lovely eyes and smile, even though I was panicking. She calmed me down and got the job done. It was Aida who made my visit to Dubai special. And yes I have already booked for next year. It’s all down to customer service !!! Thank you Rixo Thank you Aida

Dear Mr. L. S., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Superb Experience

Customer review rating 5.0/5

Leena G. Families - 01/09/2021 Confirmed reviews ALL

Amazing! Thoroughly enjoyed our stay in the 4 Bedroom Suite with Private Pool at the Rixos the Palm Luxury Suits All Inclusive. The staff were extremely helpful, Nadul from Guest Relations, The Manager and Chef at Turquoise, Specialist at the Zaki beauty salon who did my pedicure and Sri from the Spa. Extremely convenient to do anything at the property with plenty of entertainment options (The private pool being the highlight), eat where you want, bookings at the salon and spa were extremely easy. Good food choices at the buffet at the Turquoise, cannot miss mentioning the exquisite baklavas served!! Thank you Rixos for an amazing stay..

Dear Mrs. Leena G., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. And are delighted to know that your son had a great birthday celebration with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your great valuable experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

A nice stay that could be better

TripAdvisor rating 4.0/5

knecapower 31/08/2021 TripAdvisor review

We stayed 4 nights at Rixos The Palm, a well placed resort in the very end of Palm Jumeirah. At our arrival, a warm welcome was given. We received an upgrade to a Junior Suite (Accor Status), but it`s location didn`t feel good (it was sided/backed to the sea) and we asked to change, which was accomplished. The room we stayed (1333) has sweet location, corner of the hotel, big balcony with great views. The room shows it`s age, with marked floor and not impecable furniture, but far from being a bad room. The beverage selection in the All-Inclusive is great, with nice whiskies, beers and others. The pool area is very pleasant, but the chairs availability ends quickly in the morning. The chairs on the beach always had availability. The staff is regular/good, but it certainly there is room to some good improvement: I felt a lack of motivation. The minibar (which is replaced once a day) had only 2 beers, and no other alcoholic beverage. I didn`t understand that, since the hotel brag himself of being an "Ultra All-Inclusive", which is not true. So if you want to stay at your balcony enjoying the view and drinking something, you`ll be disappointed, because that`s not possible, you`ll need to go the pool area. The hotel also don`t offer alcoholic beverages internally (with the exception of the restaurants), so you not only can`t drink at your room, you need to go outside in the hot (august is really really hot) to drink something. The beers offered are hardly cold, and the hotel does not have enough thermal boxes to cool the beverages, which leads to an unpleasant experience and waste. The "a la carte" restaurants have occupation limits, so it`s necessary to book in advance. In all our stay we couldn`t find a spot to go to Toro Loco Steakhouse, which was very frustrating (one of the reasons I booked the hotel, actually). I didn`t receive a warning or suggestion to book the restaurant prior to our arrival, so that`s an important area to be improved. I would like to mention the staffers Sharifah, Ahsan, John and Viijay for the good work.

Dear knecapower, We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. However we are truly sorry to know that you did not meet your expectations with some mentioned points which we will definitely take in to our consideration and action. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better. Sincerely, Guest relations team.

Hotel that has everything

Customer review rating 5.0/5

Dr M. M. Families - 30/08/2021 Confirmed reviews ALL

Great hotel, great management Best food, suites, very friendly staff

Dear Dr. Mohamed A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Amazing Hotel

TripAdvisor rating 5.0/5

MVVII 30/08/2021 TripAdvisor review

2nd time visiting here. 1st time for our 4 year old. Fantastic hotel and will visit again. We stayed in a 2 bedroom suite, which was beautiful. The only downside was the kids food. It seemed to be only vegetable puree, pasta, buckwheat, fish fingers and carrots for the whole duration of our holiday. There was only variation with the vegetables.

Dear MVVII, Thank you for choosing Rixos The palm Dubai Hotel& Suites and for your valuable feedback! It is a big pleasure for our team to receive your beautiful comment. We glad to know that you had a great time with and liked our facilities and 2 bedroom suite. However we are sorry to know that you did not meet your expectations with variety of kids food which we will definitely take in our consideration. The entire Rixos team is looking forward to welcome you back again to Rixos The palm Dubai Hotel& Suites! Wish you a beautiful day, Guest Relations Department

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