Rixos The Palm Luxury Suite Collection Hotel 5 stars

I thank the wonderful employees for making our vacation so enjoyable. I thank Mr. Omar, Ms. Ellaine, Ms. Lauren and the other very friendly and helpful employees at the reception desk. I also thank the employees that kept the apartment very clean and tidy. I further thank the chef and the waiters at the restaurant. Tasty food and nice display and service.

With all the challenges in the world great hotels stile make your stay worthy and safe plus joy and fun that my 2020 first activations trip to Dubai UAE advice all my friends and family to cost and be member of the Accor club to experience the great hospitality’s

Overall good experience although the main hotel was closed during our stay

Thanks to staff and management of Rixos The Palm. Beautiful Hotel, despite undergoing renovations and the staff (particularly in the restaurant) and so very friendly. A great place to stay and well worth the money

We had a wonderful time. Family of 3 plus nanny. Service was fantastic. Staff was extremely friendly. Especially Jagadish who was so helpful and considerate. We will surely come back again. Big thanks to Mariya also.

We had a 2 bedroom family suite and we stayed for three nights ... the hotel team was doing everything possible to make out stay joyful and memorable

An amazing experience with well equipped suites and services

Wide and very clean apartment with huge rooms and hall. Professional and friendly staff. Well organised in term of the precautions against covid-19. Nice view from the terrace. Many activities for different ages. The hotel is excellent for big families.

It was an amazing holiday. our kids and we enjoy for everything. we want to come again. Thank you so much for your nice hospitality.

Lobby AC wasn’t working, several rooms AC wasn’t working, the electricity went out in the middle of the night. Several guests walking around without face masks, with staff not enforcing this necessary mandate!

The hotel has taken great measures to ensure the cleanliness and safety of its facilities and visitors during these times. The experience was satisfying for me and my family in all aspects. They have even exceeded my expectations by making special arrangements for my birthday.

Our stay wasn’t the best to be honest , I already raised all the problems we had and the concerns to Maria Guest relations Manager . Will just list them below : 1) the pool had no social distancing at all , it was full of people ( later after speaking with Maria they put a paper to declare the capacity of ppl should be in the pool ) 2) when we reserved it wasn’t mentioned that the main hotel was closed ! What was mentioned was the rooms are closed but suits are functioning ( the information was not clear ) no one mentioned that the lobby is not functioning, no one mentioned that the main pool is not functioning as well 3) we ordered burgers for the kids 2 days in a row from the pool bar and each day we were charged differently although it is the same dish from the same place ( Maria removed the item from our bill ) 4) when we asked for late checkout , the receptionist told me that our room is already booked for other people coming on the same day. ( to my understanding from what I asked the reservation lady over the phone before booking , I asked a direct question , if the rooms are sanitised and kept closed between guest and they said yes 24hrs .. and this was not the case . So to be honest our stay wasn’t the best , I understand that it’s a hard time for everyone but we have been to 2 other hotels in the past month and our experiences in both were just perfect and they exceeded our expectations unlike your hotel. Just to mention the positive points from our stay , the room was very convenient , and the staff ( the restaurant staff ) were very friendly and helpful .

Almost satisfied. +clean and nice beach +tidy pool +staff cooperative (mostly good experience except with the valet service which was unsatisfactory) +restaurant (variety) -bed (very bad mattress and pillows), I got neck pains from sleeping on your bed and pillows -toilet (old, not 5 star, bad towels) -room is not upscale as other 5 star hotels -location -food pricing needs an immediate review (Chicken Nuggets for AED70, nope!!!)

Really enjoyed the stay at Rixos The Palm as my kids enjoyed at the kids club a lot. The rooms were very spacious and comfortable. The staff were friendly and hospitable. We enjoyed the breakfast and my kids liked it a lot. The level of safety and sensitization is really very high and it was a place that I recommended to all families.

Location, view, beach, kids pool