Rixos The Palm Luxury Suite Collection Hotel 5 stars

Customer review rating 4.6/5 341 reviews

Rixos The Palm Luxury Suite Collection
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Hotel extras

  • Rixy kids club include the Magic shows, cooking classes, pool games & more, for little guests

  • 9 dining concepts: Flavours from West Europe, The Aegean Sea, South America and the Far East.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTERNATIONALPaying
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast included in the price
  • 5 restaurant(s)
  • 4 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Services for children
  • GolfPaying
  • TennisPaying
  • Beach and water sports
  • Outdoor sports
  • SkiingPaying
Business services
  • 3 meeting room(s)
  • Business center with support staff

Hotel location

Rixos The Palm Luxury Suite Collection

East Crescent Plot 40
Palm Jumeirah
2
dubai
united arab emirates

Tel: +97144575555

Fax: (+971)44575555

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 43km / 26 miles - Shuttle paying

GPS :25.12174, 55.153751

Our accommodation(s)

Two Bedroom Luxury Suite

  • Max. number of persons: 6
  • Area: From 215 / 2314 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

Three Bedroom Luxury Suite

  • Max. number of persons: 8
  • Area: From 250 / 2691 sq ft

Four Bedroom Luxury Suite

  • Max. number of persons: 9
  • Area: From 370 / 3983 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

Four Bedroom Luxury Suite with Pool

  • Max. number of persons: 9
  • Area: From 370 / 3983 sq ft
  • Views: Garden View *

* Subject to availability

Five Bedroom Luxury Suite with Pool

  • Max. number of persons: 9
  • Area: From 400 / 4306 sq ft
  • Views: Garden View *

* Subject to availability

Suites

Our restaurants and bars

TURQUOISE

Type of cuisine: International

An open buffet concept showcasing grilled specialities and traditional favourites, Turquoise simply serves the finest of Turkish gastronomy, hearkening to the sumptuous royal feasts of the Ottoman Empire.

Lunch

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Dinner

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TORO LOCO STEAKHOUSE

Type of cuisine: Mexican

This popular steakhouse on Palm Jumeirah appeases your inner carnivore with a variety of Wagyu, Argentinian, US Angus and Canadian dry-aged beef grilled or prepared to perfection, sometimes even right at your table!

Lunch

  • Mon
  • Tue
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  • Sat
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Dinner

18:00 - 22:30

  • Mon
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A LA TURCA

Type of cuisine: International

The resort's main restaurant A La Turca presents an open buffet concept that serves a variety of international cuisines including the authentic Turkish cuisine with delicacies such as grills, kebabs, and mezzes from Eastern Anatolia.

L'OLIVO RISTORANTE

Type of cuisine: Italian

If you're looking for a romantic restaurant, then this elegant venue staffed by an award-winning team provides a delectable choice of traditional Italian and Mediterranean-inspired dishes.

AQUA & MORE RESTAURANT

Type of cuisine: Mediterranean

Set out along the pristine shoreline overlooking the Arabian Gulf and boasting mesmerizing views of Dubai's iconic skyline, Aqua & More restaurant serves a delectable fusion of Mediterranean and oriental seafood dishes.

THE BREEZE

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Wrapped in lush greenery and towering palm trees, the private pool bar is an excellent place to decompress and unwind. Lounge on comfortable sunbeds around the pool after an invigorating dip, with delicious refreshments from the adjacent bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sat
  • Sun

NARGILE LOUNGE

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Relax in the tranquil ambience and private cabanas of Nargile Lounge, delighting in the sweet pleasures of exotic shisha as well as a wide selection of specially-blended organic teas and signature beverages.

HIGHLIGHTS

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Whether you choose to relax by the pool or soak up the stunning views of the sunset, Highlights Pool Bar offers a wide selection of innovative cocktails crafted by our imaginative bartenders to infuse your break with a touch of adventure.

I-CHILL BEACH LOUNGE

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Enjoy the views of Dubai's shimmering skyline right from our pristine beach as you savour luscious sundowners while catching up on the day's trending news with friends.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum capacity: 440 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Rixos The Palm Luxury Suite Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

341 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6,121 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

A++, Overall i can say is PERFECT

Customer review rating 4.6/5

Hassan A. Families - 08/09/2020 Confirmed reviews ALL

This is to inform you that we were very happy with the treatment at Rixos hotel during our stay. We could see from day one that the hotel service has a great/perfect quality, both because of its comfortable and appropriate facilities, as well as service and constant concern for our comfort. It was a good decision; I enjoyed the peace and quiet I needed, offered in all the facilities in Rixos hotel. This definitely added to the excellent service of the staff. Appreciate the quality of services that were offered. I would like to thank: 1. Mr. Birles - Manager. 2. Mr. Yousef - 3. Ms. Hazal and Ms. Chomar - Cleaners Thank you, Hassan

Dear Mr. Hassan A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad to know that we met your expectations. Especially to our colleagues Birles, Yousef, Hazal and Chomar who made an extra miles to make your stay more memorable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Amazing experience

Customer review rating 4.6/5

Anonymous Friends - 07/09/2020 Confirmed reviews ALL

I loved it everything about the hotel

Dear Mr. Mohammed A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad to know that we met your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Family friendly

Customer review rating 4.6/5

Anonymous Families - 07/09/2020 Confirmed reviews ALL

Only big problem i had, that when i checked out and in the same day, i received offer from my bank for 50% discount on hotels using my credit card (HSBC) and Rixos was one of them. So if the hotel staff informed me about the offer, i would have used my HSBC cc instead of FAB cc. And i could have booked one more night.

Dear Mr. Tariq Y., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. We regret that we didn't meet your expectations. We are currently doing facility enhancement to serve you better. Regarding HSBC discount, you may call our reservation team for better assistance. Thank you again for sharing your experience, we are looking forward to welcome you back. Sincerely, Hotel Management

Great experience

Customer review rating 4.6/5

Khalid H. Families - 03/09/2020 Confirmed reviews ALL

Very friendly staff and great room service

Dear Mr. Reem C., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad to know that our colleague Yousef and our room service made your stay more memorable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good stay

Customer review rating 4.6/5

Mrs A. F. Families - 31/08/2020 Confirmed reviews ALL

it was really good stay for family where we found every one looking for our satisfaction. I would like to thank Laura for her hospitality and the chef at latorqua who was looking closely for our happiness.

Dear Mrs. Wadha A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad that you had a great stay with us, especially that Laura and our Chef made an extra miles for you to have an wonderful hotel lodging experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Very beautiful, comfortable, and clean apartments. Very luxurious facilities at a very affordable price. Excellent service by the employees. Excellent place for a vacation.

Customer review rating 4.6/5

Zaher Z. Families - 29/08/2020 Confirmed reviews ALL

I thank the wonderful employees for making our vacation so enjoyable. I thank Mr. Omar, Ms. Ellaine, Ms. Lauren and the other very friendly and helpful employees at the reception desk. I also thank the employees that kept the apartment very clean and tidy. I further thank the chef and the waiters at the restaurant. Tasty food and nice display and service.

Dear Mr. Zaher Z., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted to know that you and your family had a great time with us. Especially that Omar, Ellaine, Laura made extra mile for you to have an exceptional stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

JBR activations

TripAdvisor rating 4.5/5

liwa12 26/08/2020 TripAdvisor review

With all the challenges in the world great hotels stile make your stay worthy and safe plus joy and fun that my 2020 first activations trip to Dubai UAE advice all my friends and family to cost and be member of the Accor club to experience the great hospitality’s

Dear liwa12, Thank you for being the guest of our hotel and for your wonderful feedback! The entire team is happy to know that you enjoyed your time with us and rate us with 5 star on TripAdvisor. Have a great day ahead, Guest Relations Department

Well located, clean and good service

Customer review rating 4.6/5

Mohamed E. Families - 24/08/2020 Confirmed reviews ALL

Overall good experience although the main hotel was closed during our stay

Dear Mr. Mohamed E., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. Hence, we are doing some facility enhancement in our hotel building for us to better serve our guests. In spite of this, we still glad to know that you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Beautiful Hotel

Customer review rating 4.6/5

Blair Families - 24/08/2020 Confirmed reviews ALL

Thanks to staff and management of Rixos The Palm. Beautiful Hotel, despite undergoing renovations and the staff (particularly in the restaurant) and so very friendly. A great place to stay and well worth the money

Dear Mr. Alemtsehay W., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Excellent staycation

Customer review rating 4.6/5

Rima M. Families - 22/08/2020 Confirmed reviews ALL

We had a wonderful time. Family of 3 plus nanny. Service was fantastic. Staff was extremely friendly. Especially Jagadish who was so helpful and considerate. We will surely come back again. Big thanks to Mariya also.

Dear Mrs. Maiya K., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially to Maryia and Jagadish who made your stay more amazing and memorable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Great service

Customer review rating 4.6/5

Ns Families - 22/08/2020 Confirmed reviews ALL

We had a 2 bedroom family suite and we stayed for three nights ... the hotel team was doing everything possible to make out stay joyful and memorable

Dear Mr. Sarah A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad to know that we met your expectation with us/ Especially in our room and facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good stay

Customer review rating 4.6/5

Sarah Families - 15/08/2020 Confirmed reviews ALL

An amazing experience with well equipped suites and services

Dear Mrs. Sarah A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad that we met your expectations in our service, products and location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Wonderfull stay at hotel near the beach

Customer review rating 4.6/5

Zayed A. A. Families - 11/08/2020 Confirmed reviews ALL

Wide and very clean apartment with huge rooms and hall. Professional and friendly staff. Well organised in term of the precautions against covid-19. Nice view from the terrace. Many activities for different ages. The hotel is excellent for big families.

Dear Mr. Zayed Al A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad to know that we met your expectation with regards of the cleanliness and the precautions against covid-19. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

well located

Customer review rating 4.6/5

Ayse A. Families - 10/08/2020 Confirmed reviews ALL

It was an amazing holiday. our kids and we enjoy for everything. we want to come again. Thank you so much for your nice hospitality.

Dear Mr. Bilal A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Several improvements required

Customer review rating 4.6/5

Akshay G. Families - 08/08/2020 Confirmed reviews ALL

Lobby AC wasn’t working, several rooms AC wasn’t working, the electricity went out in the middle of the night. Several guests walking around without face masks, with staff not enforcing this necessary mandate!

Dear Mr. Ashok G., Thank you for taking the time to tell us about your experience at the Rixos The Palm Luxury Suite Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Well managed

Customer review rating 4.6/5

Ahmad A. Families - 08/08/2020 Confirmed reviews ALL

The hotel has taken great measures to ensure the cleanliness and safety of its facilities and visitors during these times. The experience was satisfying for me and my family in all aspects. They have even exceeded my expectations by making special arrangements for my birthday.

Dear Mr. Ahmad A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially in our safety procedure. Also, to make your birthday more special. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

The suit was convenient for our family

Customer review rating 4.6/5

Amira Families - 07/08/2020 Confirmed reviews ALL

Our stay wasn’t the best to be honest , I already raised all the problems we had and the concerns to Maria Guest relations Manager . Will just list them below : 1) the pool had no social distancing at all , it was full of people ( later after speaking with Maria they put a paper to declare the capacity of ppl should be in the pool ) 2) when we reserved it wasn’t mentioned that the main hotel was closed ! What was mentioned was the rooms are closed but suits are functioning ( the information was not clear ) no one mentioned that the lobby is not functioning, no one mentioned that the main pool is not functioning as well 3) we ordered burgers for the kids 2 days in a row from the pool bar and each day we were charged differently although it is the same dish from the same place ( Maria removed the item from our bill ) 4) when we asked for late checkout , the receptionist told me that our room is already booked for other people coming on the same day. ( to my understanding from what I asked the reservation lady over the phone before booking , I asked a direct question , if the rooms are sanitised and kept closed between guest and they said yes 24hrs .. and this was not the case . So to be honest our stay wasn’t the best , I understand that it’s a hard time for everyone but we have been to 2 other hotels in the past month and our experiences in both were just perfect and they exceeded our expectations unlike your hotel. Just to mention the positive points from our stay , the room was very convenient , and the staff ( the restaurant staff ) were very friendly and helpful .

Dear Mrs. Ahmed E., Thank you for taking the time to tell us about your experience at the Rixos The Palm Luxury Suite Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Despite of this, we still glad that you and your family had a great time with us because of the colleagues. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Motel

Customer review rating 4.6/5

Anonymous Families - 07/08/2020 Confirmed reviews ALL

Almost satisfied. +clean and nice beach +tidy pool +staff cooperative (mostly good experience except with the valet service which was unsatisfactory) +restaurant (variety) -bed (very bad mattress and pillows), I got neck pains from sleeping on your bed and pillows -toilet (old, not 5 star, bad towels) -room is not upscale as other 5 star hotels -location -food pricing needs an immediate review (Chicken Nuggets for AED70, nope!!!)

Dear Mr. Mahra A., Thank you for taking the time to tell us about your experience at the Rixos The Palm Luxury Suite Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Feedback from our guests is the most valuable advice we can receive. It helps us recognize our strengths and areas of challenges, which then allows us to make appropriate adjustments as needed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Amazing Kids friendly stay

Customer review rating 4.6/5

Noora A. Families - 07/08/2020 Confirmed reviews ALL

Really enjoyed the stay at Rixos The Palm as my kids enjoyed at the kids club a lot. The rooms were very spacious and comfortable. The staff were friendly and hospitable. We enjoyed the breakfast and my kids liked it a lot. The level of safety and sensitization is really very high and it was a place that I recommended to all families.

Dear Mrs. Nader A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad that you have a great time with us especially in our Rixy club. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

My Go-To hotel

Customer review rating 4.6/5

Eiman A. Families - 06/08/2020 Confirmed reviews ALL

Location, view, beach, kids pool

Dear ,Mrs. Eiman a., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are pleased to know that you enjoyed your facilities, location and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

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