Rixos The Palm Luxury Suite Collection Hotel 5 stars

Great room but despite advising we were on holiday to celebrate our 25th wedding anniversary we did not get any special welcome or treatment. Prebooked cabana to find nothing was on records for us and despite reconfirming on one day we were told to wait until midday for a cabana when many were not in use.

Overall we had a great stay. The food and drinks were lovely and the service very good. The suite was a really good size and gave us plenty of space. One area that could be improved was cleaning the room earlier in the day. On most days I had to call for it to be cleaned, and some days we had returned from the beach and it still hadn’t been cleaned even though we had left the sign on the door. Secondly my wife found it difficult to blow dry her hair as there are no plug sockets to use by a mirror. But overall a very good stay.

The hotel facilities brilliant on first glance, but then lots of little niggles. We had firstly booked the apartment when the kitchen was advertised. Upon arrival we found the kitchen locked off. No apology just it’s not included. We had asked for a apartment high up, so got moved. The first night on the 6th floor. The water pump for the apartment kept us awake all night wit( a whine and bang every 30 seconds. The next morning, I complained, and an engineer came round, clearly knowing the problem turned the pump off. That evening it was back on making the same noise so an engineer, said he would turn it off at 9pm and back on at 9am. This worked, but no apology from management about the lack of sleep the first night,. Restaurant booking system is shocking, a angry woman answering saying no room in any. When actually visiting the restaurants there are loads of empty tables which we saw first hand. 2 hour free water sports, impossible to use,in the time limit as only 3 paddle boards available and always being used. Overall the staff around pool, restaurants etc were brilliant. Hotel let down by customer service and restaurant booking sustenances, and the fact as ultra all inclusive you have to sign for every thing.

Front arriving at reception to checking out an absolute fabulous experience. Will definitely return in the near future.

Had a great time during our week at the Rixos the two bedroom suite was lovely suited our needs perfectly , the food was of a high standard at which ever restuarant we ate from the buffet to the a la carte the only slight niggle was trying to bok the a la carte it seems they will only give the ultra all inclusive guests 6:30 or 9pm reservasions and when you visit them they always seem very quiet at 7:30 -8 when your leaving but they say these times aren't available that said thefood was delicious in all the a la carte restuarnts.The bars were all pretty good but we found the breeze pool bar very good we thought the service was quicker and the staff very freindly especially a nice young chap from sri lanka ( sorry can't remember his name) the only down side was this bar was it shut at 9pm .The pool towels system could be better it's great you just pick a towel up but there should be some system for exchanging them as because there was no deposit or towel cards people were just leaving towels on beds all day and at times you didn't which beds were being used .

The Rixos on the Palm in Dubai was just what we needed after a month of travel to break up the trip back and just relax. Driving out to the Rixos was amazing as we arrived at night there Christmas lights everywhere, and we could see the skyline of Dubai. Staff at the Rixos were very helpful, they went out of their way to assist us. They were happy and extremely professional. Our two bedroom suite was fabulous with two balconies, large rooms with walk in robes separate bathrooms and a third bathroom for visitors. The only downside to the room was the construction next door which meant that there was a lot of noise early in the morning.

I am very glad of my string in Rixos

Good hotel everyone is smiling. Perfect food. Perfect expireince

Excellent from start to finish the service the best in the world

Excellent

Our 2 bedroom family suite was fantastic so much space but unfortunately no sun loungers on the huge balcony? Food was just delicious the steak house being the highlight The all inclusive was fabulous for choice almost everything included however service on drinks throughout the resort restaurants beach and bars is incredibly slow sometimes waiting 20 minutes thus really does spoil it a bit and does need addressing. Staff all so polite and helpful

This was our second time travelling to Dubai and our first time staying in the Rixos and we wasn't disappointed. The staff were very attentive and couldn’t do enough for us. The food was also brilliant and it really was ultra all inclusive, the mini bar being refilled every day was brilliant. The kids club was another area we were very impressed with, the staff really went out there way to entertain the children, my little boy loved it and still talks about the entertainment now we are home. The room was very spacious and clean. I don’t have one negative comment and would definitely stay again if I was to return to Dubai with my family.

So, the hotel is very nice and clean, the food also is pretty good in all restaurant (we did not try Toro Loco as it was every time full and this is a bit disappointing on a 7 night stay). Beach is pretty good, staff is friendly and efficient. Kid Clubs is probably one of the best you can find and not only in Dubai. What I did not like, for a 5 start hotel, is that all around the hotel there are few guys (part of the staff of the hotel or so) that try to sell you any kind of services (hairdresser, cruises, massage, etc). On a 5 start hotel I think the concierge should assign to each customer 1 person that could take care of all this needs instead than have sellers going around for the hotel/beach trying to catch customers. Let me clarify, they are not annoying and they are very polite and friendly, but to be honest I expected to have someone, our personal assistant lets say, in charge to eventually handle all extra services and activities. Overall it is one of the best 5 star hotel we visited and we plan to came back.

3rd time at the hotel and it was great. Disappointed that we couldn’t get sun beds or dinner reservations without complaining though.

Amazing hotel.Fabulous staff who cannot do enough for you.