Novotel Dubai Al Barsha 4 stars

Customer review rating (ALL Rating) 4.4/5 1,286 reviews

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Novotel Dubai Al Barsha - Image 1
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Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1, POB 450011 DUBAI, United Arab Emirates

Description

Hotel extras

  • Free WIFI throughout the hotel

  • InBalance spa by Novotel and outdoor pool

  • Free daily shuttle to nearby malls and beaches

  • 10 state-of-the-art meeting rooms

  • Walking distance to Insurance Market Metro Station

Our accommodation(s)

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Hotel location

Novotel Dubai Al Barsha

Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1
POB 450011 DUBAI
United Arab Emirates

GPS:25.112416, 55.188687

Telephone
Fax +971 4 304 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,286 reviews

TripAdvisor Rating  4.5/5  4,293 reviews

Convenient location, not 4 stars

TripAdvisor rating 3.0/5

Moramare Families - TripAdvisor review

Let me first state that my 3 star review is not a review of the staff of this hotel, they are great! From Sudan who thoroughly cleaned our room everything to the staff looking after the breakfast buffet, from the bellboys to the reception staff. Novotel Al Barsha is absolutely perfectly located a few hundred meters from the Mashreq metro station, only 1 stop away from the Mall of the Emirates. The front of the hotel faces Sheikh Zayd Road and unfortunately the windows of the rooms located here don’t block all the noise. The pool (rather small) is in the front too, making it not the relaxing place you may think. Plus; only shadow here…. The rooms in the back are far better noise wise though missing a view of the ocean. It seems like it has been a while since this hotel had a good renovation planned. Our one bedroom suite had a smell, old furniture, a not heating hot water tap in the kitchen, several cracks in the bathroom and so on. It was lacking basic kitchen appliances thus preparing some meals in the room (which we were planning on) was basically not possible. Room service after 11PM takes forever, as does housekeeping. The sofabed in the living room is not designed to host an adult. Luckily enough we could get a rolllaway bed instead. I've seen it mentioned before; we had a fully paid for reservation and were charged (as it felt again) the full amount at checkin. When contacting the cc company I found out that indeed the amount had not been credited yet. The frontoffice staff told me many people complained about this. Accor; have your app fixed in order to show the correct information!

Inaccurate travel advise on booking.com

TripAdvisor rating 2.0/5

VivienneQ6 TripAdvisor review

Selected as recommended for a single female traveller breaking up my journey. This hotel does not resemble the photos whatsoever. The room is dull and in need of some needed upgrading. The shower floods the bathroom and the bath is unable to be used as a shower as the tap is broken. (Update on requested repairs to follow) The pool area is sad to say the least - no sun, no people come to think of it. Concierge tried to rip me off insisting I use a non contract taxi for my trip to beach club. Next time pay a bit more and stay at the beach!!

Customer review rating 3.0/5

P. A. P. K. Families - Confirmed reviews ALL

The food a. beverage department was excellent 10/10. The tours with Hardik a. Saga Travels 10/10. The rooms were dated a. the management was dismissive, evasive a. not customer centric at all. Had a distrastrous transport transfer incident. No reaction at all. We had to push for a refund. The management had clearly never run a hotel before. The location was excellent though.

Dear P. a. P. K., We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We are thrilled to hear that you rated our food a. beverage department a. the tours with Hardik as excellent. However, we sincerely apologize for the issues you encountered with the room condition a. management responsiveness. Your feedback is crucial for us to improve our services a. ensure a more customer-centric approach. We are also sorry to hear about the transport transfer incident a. appreciate your patience in resolving the matter. Thank you for highlighting our excellent location, a. we hope to have the opportunity to provide you with a much-improved experience in the future. Warm regards, Alina Zapopadko Hotel Manager

Business as Usual

Customer review rating 4.0/5

Joao Business - Confirmed reviews ALL

The normal good experience with Novotel

Dear Joao E., We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Zapopadko Hotel Manager

GOOD TO STAY

TripAdvisor rating 4.0/5

Inspire36702573720 TripAdvisor review

Location near Metro, good to go around. Facility, breakfast and spa here is good. Staffs are friendly, room always get clean and change new towel. Swimming pool is good to enjoy. If we come back again we still back to stay. This good to go alone or couple. Wondeful time here. But it will be bestvif they change more options for breakfast

Dear Rose Dinh, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We are delighted to hear that you enjoyed our convenient location, friendly staff, and the various facilities we offer, including the breakfast and spa. It’s wonderful to know that you had a wonderful time and would consider returning. We appreciate your suggestion regarding more breakfast options, and we will certainly take it into consideration as we strive to enhance our guests' experiences. Thank you for sharing your thoughts, and we look forward to welcoming you back for another enjoyable stay! Sincerely, Alina Zapopadko Hotel Manager

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Other web-users rate our hotel

  • 1,294 reviews 9.7/10 Location
  • 1,852 reviews 7.1/10 Room
  • 3,752 reviews 9.4/10 Service
  • 30 reviews 7.1/10 WiFi
  • 902 reviews 6.5/10 Cleanliness
  • 621 reviews 8/10 Breakfast
  • 104 reviews 9.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.