Novotel Buenos Aires 4 stars

Customer review rating (ALL Rating) 4.4/5 1,210 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Patio 378 Restaurant featuring contemporary cuisine

  • Massage room, spa, sauna and beauty salon

  • Indoor pool and pool bar

  • 8 event rooms and business center

  • Terrace with pool and vertical garden

Our accommodation(s)

Hotel location

Novotel Buenos Aires

Av. Corrientes 1334
C1043ABN BUENOS AIRES
Argentina

GPS:-34.604847, -58.385635

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PATIO #378

Non contractual photo

Whether for breakfast or a late dinner, before or after the theater, in the restaurant or on the patio, standing or on comfortable sofas, it doesn't matter where, how or when, Patio #378 offers simple yet delicious contemporary Mediterranean cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,210 reviews

TripAdvisor Rating  4.5/5  2,212 reviews

Centrally located.

Customer review rating 5.0/5

Peter M. Couples - Confirmed reviews ALL

Already done.

Dear Peter M., We very much appreciate your comments regarding your stay at the Novotel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilio Battiti Front desk Manager Site Novotel Buenos Aires & Ibis Obelisco

Well located

Customer review rating 2.0/5

Peter R. Couples - Confirmed reviews ALL

The negatives: 1.Poor customer service when trying to get information and to arrange a shuttle form the airport to the hotel. A number of emails were not responded to and when trying to call reception I hung up after waiting on line for thirteen minutes and then three minutes. 2.There were no English speaking TV channels. 3. Some reception staff were not very customer focused or friendly. The positives: 1.Great location to restaurants, cafes and entertainment. 2.Bar staff were friendly and provided good service.

Dear Peter R., Thank you for taking the time to tell us about your experience at the Novotel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilio Battiti Front desk Manager Site Novotel Buenos Aires & Ibis Obelisco

Can I call it home after 13 stays?

TripAdvisor rating 5.0/5

vitorbabrazil TripAdvisor review

All many positive aspects - modernness, location, flair, service, etc. - and negative ones - tiredness of some furniture, no international plugs or bottle of water upon arrival, repetitive breakfast with one juice only, etc. - have been detailed over and over in my many reviews here. The suite on the 12th floor is most elegant and cosy, but too bad the architect didn't consider a small balcony there. Oh, please fix the connecting door, it doesn't slide through. I look forward to returning somewhere I am genuinely smiled at and where people call me by first name, given the 'intimacy' developed in so many visits. Again, can I call it my home in BsAs?? I think so! PS. When is the excellent sauna getting fixed?

Not good enough to be a Novotel

Customer review rating 2.0/5

B Couples - Confirmed reviews ALL

The rooms are small, dated and basic. The hotel itself is nice. There is no water provided in the rooms or lobby. We were informed we had breakfast included at check-in, but arrived at breakfast to be told we didn't. When I asked about the tourist tax free discount, I was told no such thing existed. I checked again to be told I had already been given the discount.

Dear, Thank you for taking the time to tell us about your experience at the Novotel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilio Battiti Front desk Manager Site Novotel Buenos Aires & Ibis Obelisco

Good location, pleasant hotel

Customer review rating 4.0/5

Jon R. Couples - Confirmed reviews ALL

Well located on the theater district, the hotel is well equipped, clean and comfortable

Dear Jon R., Thank you for taking the time to tell us about your experience at the Novotel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilio Battiti Front desk Manager Site Novotel Buenos Aires & Ibis Obelisco

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Other web-users rate our hotel

  • 445 reviews 8.9/10 Location
  • 564 reviews 5.9/10 Room
  • 611 reviews 7.4/10 Service
  • 24 reviews 3.2/10 WiFi
  • 310 reviews 7.4/10 Breakfast
  • 159 reviews 4.6/10 Cleanliness
  • 158 reviews 7.9/10 Vibe
  • 53 reviews 6.1/10 Pool

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