Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,418 reviews

Best price
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Novotel Liverpool Centre - Image 1
Novotel Liverpool Centre - Image 2
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40 Hanover Street, Merseyside, L1 4LN LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Family rooms suitable for a maximum of two adults and two children.

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Telephone
Fax +44 151 702 5110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROPEWALKS BAR AND KITCHEN

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,418 reviews

TripAdvisor Rating  4.0/5  3,205 reviews

Great hotel

TripAdvisor rating 5.0/5

stephendH4720UC TripAdvisor review

The hotel is very well placed for shopping and close to pubs and restaurants, the staff are very helpful and friendly. The bar is good to kill a couple of hours in and the drink selection is good, will be staying there again. The rooms are a nice size and are clean and tidy, there is no car park at the hotel but there is a large car park next door.

Somewhat Disappointing

Customer review rating 2.0/5

Rupert Business - Confirmed reviews ALL

Well located, but tired bedrooms, damaged lifts, slow check in, some inattentive staff at the bar (though others were good), fairly below par breakfast for a Novotel.

Dear Rupert B., thank you for sharing your feedback. We apologize for the issues you encountered during your stay. We have noted your concerns regarding the bedrooms, lifts, check-in process, and breakfast quality. Your comments will be shared with the relevant departments for improvement. Kind regards, Lisanne Deputy front office manager, Novotel Liverpool Centre

Great staff

TripAdvisor rating 3.0/5

millom TripAdvisor review

All the staff I met were great especially the housekeeping. The hotel was very clean.the only downside was the breakfast. Some off the hot buffet was not very hot and some of this could of been cooked bit more. Like the scramble eggs and tomato.

Dear millom, thank you for your kind words about our staff and cleanliness. We appreciate your feedback regarding the breakfast quality. We will address this issue promptly. Looking forward to welcoming you back. Best regards, Lisanne Deputy front office manager, Novotel Liverpool Centre.

Ineffective air conditioning!

TripAdvisor rating 3.0/5

Herts41 TripAdvisor review

Hotel was clean, staff were helpful, and it's in a great location for all the city centre & riverside attractions, but our room on the 10th floor was so hot and stuffy that we couldn't sleep, even with the window open (it only opens a small distance due to safety). The 'air conditioning' is so feeble it made no difference even when set to 10 degrees. Wouldn't stay here again unless it was the middle of winter, as it was far too hot to sleep. Breakfast was good but expensive (£13 for continental breakfast, £18 for cooked buffet) Swimming pool was nice but very small, so unless you're lucky enough to find a time when it's empty you won't be able to swim as it's too crowded.

Dear 123herts, Thank you for sharing your feedback with us regarding your recent stay at Novotel Liverpool Centre. We are glad to hear that you found our hotel clean, our staff helpful, and our location convenient for exploring the city. We apologize for any discomfort you experienced due to the heat your room. None of our rooms have a air conditioning system as they come with a air cooling system. Please note that the safety restrictions limit the window opening, affecting the room's ventilation. Your comments about the swimming pool's size and crowdedness have been duly noted. Regarding the breakfast pricing, we strive to offer a variety of options to cater to different preferences. We appreciate your valuable feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience. Sincerely, Lisanne Deputy front office manager Novotel Liverpool Centre

Wouldn’t recommend for the price

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

Room was very basic for the price, it was a bank holiday so expected to be paying a little more. Breakfast was awful and again poor. Reception staff were not friendly .

Dear Guest, we apologize for falling short of your expectations. We strive to offer value for money and high-quality service. Your feedback on the room and breakfast will be shared with the relevant teams for improvements. We appreciate your input on the reception staff. Best regards, Novotel Liverpool Centre

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,362 reviews 9.7/10 Location
  • 2,750 reviews 6.9/10 Room
  • 2,288 reviews 8.4/10 Service
  • 28 reviews 7/10 WiFi
  • 1,174 reviews 6.3/10 Cleanliness
  • 1,047 reviews 7.1/10 Breakfast
  • 729 reviews 7.7/10 Pool
  • 493 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.