Dear Khun Bandula A., We very much for your great review. Looks like you had A. great time with us at VIE Hotel Bangkok. We are delighted that you enjoyed the hospitality and service our diligent team members provided. I hope we will have the opportunity of welcoming you back very soon. Sincerely, Nunnapas Kaewbor Guest Experience Manager

Dear Khun Fahda, Thank you for taking the time to share such detailed feedback. As the Guest Experience Manager, I am truly sorry to learn that your arrival and stay left you feeling disappointed and, most importantly, unwelcome. This is certainly not the experience we wish for any of our guests. Regarding your arrival, we understand that there had been a change to the reservation following a previous no-show, which may have caused some confusion during check-in. Nevertheless, we fully appreciate how the situation made you feel. As your feedback was important to us, I personally reviewed the circumstances with the team, including the available CCTV footage, as I wanted to better understand what had happened. While our review did not indicate the behaviour described, we understand that the interaction did not leave you with the warm and welcoming impression we expect our guests to receive. We will take this feedback seriously and reinforce our service standards through individual coaching and one-to-one training with our Front Office colleagues, with particular focus on communication, professionalism, and genuine hospitality. We also sincerely apologise for the cleanliness and room condition concerns you experienced. Your comments regarding the hallway, room, bathroom, telephone, and faucet have been shared with our Housekeeping and Engineering teams, and we will reinforce our inspection standards to prevent such issues from being overlooked. We truly regret that your experience did not reflect the warm Thai hospitality and five-star service we strive to provide. Thank you for bringing these matters to our attention. We hope that, should you give us another opportunity, we can provide the welcoming and comfortable experience you expected from VIE Hotel Bangkok. Warm regards, ์ีNunnapas Kaewbor Guest Experience Manager

Dear Khun Hana A, Thank you for your lovely review. We are delighted that you and your family enjoyed your upgraded room and that the birthday surprise made your children’s stay extra special. It is also wonderful to know that our location and breakfast added to your experience during your 10-night stay. We truly appreciate your feedback regarding the breakfast selection and understand your wish for more options to suit Arab tastes. We will share this with our culinary team for consideration. Thank you for choosing VIE Hotel Bangkok for your family stay. We hope to welcome you and your family back again and make you feel right at home. Warm regards, Nunnapas Keawbor Guest Experience Manager

Dear Khun Liran M., Thank you for your continued support and for sharing your feedback with us. We are pleased to hear that, as always, you had a great stay. We sincerely apologize for the inconvenience with the shower. We acknowledge that some of our bathroom facilities are showing their age, and we are currently in the process of improving them. The shower area has been identified for attention, and our Engineering team will address the necessary repairs and improvements during the upcoming PPM schedule. Thank you for your understanding and for helping us identify areas where we can improve. We look forward to welcoming you back and providing an even more comfortable stay next time. Warm regards, Nunnapas Keawbor Guest Experience Manager

Dear Khun Nasim A, Thank you for your wonderful feedback. We are delighted to know that you enjoyed our excellent location and the service provided by our Reception and Housekeeping teams. Your kind words mean a great deal to us and will certainly be shared with our colleagues. We look forward to welcoming you back to VIE Hotel Bangkok for another wonderful stay. Warm regards, Nunnapas Kaewbor Guest Experience Manager

Dear Kenton P., Thank you for such an extraordinary review and for choosing VIE Hotel Bangkok for your honeymoon. We are truly delighted that so many thoughtful details, from your personalised embroidered pillow and honeymoon touches to your Executive Suite upgrade, made your stay so memorable. It is wonderful to hear that you enjoyed our breakfast, Piano Lounge, gym, pool, and convenient location, and that our team consistently delivered the warm and attentive service we strive for. Your special mention of Lo, especially how he greets you by name, is greatly appreciated and will certainly be shared with him. We also value your thoughtful suggestions regarding our vegetarian and vegan canapé selections and gym facilities. Feedback like this helps us continue to refine the experience. Knowing that you will be returning to Bangkok next month and already feel that you would choose nowhere else is perhaps the greatest compliment we could receive. We cannot wait to welcome you back and make your next stay just as special. Best Regards, Nunnapas Kaewbor Guest Experience Manager

Dear Terry M, Thank you for sharing your feedback. We are sorry to learn that some aspects of our service and staff appearance did not meet your expectations. We would greatly appreciate it if you could share more details about your experience, particularly regarding the service and uniform appearance you referred to. This will help us better understand the situation and address it with the relevant team. Thank you again for bringing this to our attention. We look forward to hearing from you. Warm regards, Nunnapas Kaewbor Guest Experience Manager

Dear Khun Jiacheng M., Thank you once again for your thoughtful and detailed feedback, and for choosing to return to VIE Hotel Bangkok. We are especially delighted that our breakfast and restaurant team continued to impress you, just as they did during your visit in 2024. We sincerely apologize for the issue with the bathtub. While we are pleased that our Front Office team was able to arrange an alternative suite promptly, we recognize that this should have been addressed before your arrival. We also appreciate your comments regarding the age and condition of some of our facilities. Your feedback is valuable to us as we continue to identify areas for improvement. Regarding drinking water at the swimming pool, we would like to kindly clarify that in Thailand, tap water is generally not provided or recommended as drinking water. For this reason, drinking water is not supplied directly from the pool area's taps. We are sorry if this differed from your expectation, and we appreciate you sharing your concern with us. Thank you again for your continued trust and for recommending our restaurant. We truly appreciate your return visit and hope to welcome you back for an even more enjoyable stay. Warm regards, Nunnapas Kaewbor Guest Experience Manage

Dear Anat B., Thank you for your kind review. We’re delighted to know that you enjoyed our convenient location, warm service, and spacious, comfortable rooms. It was a pleasure having you with us, and we look forward to welcoming you back to VIE Hotel Bangkok for another enjoyable stay. Sincerely, Nunnapas Keawbor Guest Experience Manager

Dear Khun Sara A, Thank you so much for your wonderful 100/100 rating and for sharing such a lovely review. We are delighted to hear that you had an exceptional family stay with us and enjoyed our convenient location, comfortable accommodation, and especially our breakfast. We are particularly pleased that you appreciated our family-friendly environment and halal breakfast options. Thank you once again for your recommendation and for choosing to stay with us. We are thrilled to hear that you will definitely return, and we look forward to welcoming you and your family back for another memorable stay! Sincerely, Nunnapas Kaewbor Guest Experience Manager

Dear Khamis S. S. A., Thank you for sharing your experience with us. I’m delighted to know that you and your family had an enjoyable stay and that you appreciated our team, especially Ms. Tan, as well as the cleanliness of the rooms, our convenient location, and dining experience. I’m also sorry to hear that the Tuk Tuk service was not as convenient as expected. Your feedback regarding the schedule and availability is much appreciated and will be shared with the team as we continue to improve the guest experience. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you and your family back to VIE Hotel Bangkok in the future. Sincerely, Nunnapas Keawbor Guest Experience Manager

Dear Khun Allison Y, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our great location and experienced a warm welcome from our team. It is especially heartening to know that the attitude and hospitality of our staff made you feel at home. Creating a welcoming and personal experience for our guests is something we truly value, and your kind words will certainly be shared with the team. Thank you once again for staying with us. We hope to have the pleasure of welcoming you back for another comfortable and memorable stay. Sincerely, Nunnapas Kaewbor Guest Experience Manager

Dear N. M, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you enjoyed our ambience and found our team welcoming, particularly the service at our Piano Lounge. We are also delighted that you enjoyed your dining experience, especially our French cuisine. We also take your comments regarding hygiene practices at our Japanese restaurant very seriously. Please be assured that proper food handling, hand washing, and hygiene procedures are in place and are expected to be consistently followed by our culinary team. We will nevertheless review your feedback with our culinary and restaurant teams to ensure that our standards and procedures are consistently followed. Thank you once again for your valuable feedback and for your continued support as an ALL member. We hope to have the pleasure of welcoming you back for an even more enjoyable stay. Sincerely, Nunnapas Kaewbor Guest Experience Manager

Dear Khun Danny O, Thank you very much for sharing such a wonderful review of your birthday stay at VIE Hotel Bangkok. We are delighted to know that you had a fabulous time with us and that our team made you feel warmly welcomed and well cared for throughout your visit. It is especially heartwarming to hear that you enjoyed your suite upgrade as an ALL Accor Platinum member, as well as the birthday cake and chocolates prepared for your special occasion. We appreciate your understanding regarding the occasional difficulty with Grab pick-ups during peak hours, when the area can indeed be particularly busy. We look forward to welcoming you back to VIE Hotel Bangkok for your next trip and creating another memorable experience. Sincerely, Nunnapas Kaewbor Guest Experience Manager

Dear Khun G., Thank you for sharing your detailed feedback. We are pleased to know you enjoyed our convenient location, comfortable room, and the attentive service from our Concierge team. We are especially glad their personalized assistance made a positive impression. We also appreciate your comments regarding the Piano Bar and late check-out. As an Accor member, the complimentary Piano Bar benefit is available from 3:00–6:00 pm. Regarding your departure, our standard check-out is at 12:00 noon, and despite high occupancy, we were pleased to extend this complimentary until 2:00 pm. We understand a later check-out would have been more convenient for your airport transfer, and we sincerely apologize that we could not accommodate it further. We also regret the missed face towel replacement and have shared this with our Housekeeping team for follow-up. Thank you again for your understanding. We look forward to welcoming you back to VIE Hotel Bangkok. Best Regards, Nunnapas Kaewbor Guest Experience Manager

Dear Khun Hyang K, Thank you, Ms. K., for your wonderful feedback and for giving us a perfect overall rating and 10/10 recommendation. We’re especially grateful for your kind recognition of our Front Office Manager and our team. At the same time, we sincerely apologize for the delays with housekeeping and for the missing items in your room, such as slippers. We also regret that one of your interactions with our front desk team did not reflect the warm and attentive service we aim to provide. Your comments regarding the explanation of your Platinum benefits are also well noted. Your feedback is extremely valuable to us, and we will share it with the relevant teams to help us improve these areas. We look forward to welcoming you back on your next stay. Sincerely, Nunnapas Kaewbor Guest Experience Manager

Dear Khun Mani J, Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed our well-located hotel, comfortable and luxurious accommodation, as well as our amenities and services. We are also pleased that Cookie made a positive impression with her warm and courteous welcome. Regarding our tuk-tuk service, we are sorry to hear that the frequency and availability caused some inconvenience during your stay. We would like to clarify that our tuk-tuk can accommodate up to six passengers, rather than four. Nevertheless, we understand your point regarding the service being busy at certain times, and we appreciate your suggestion to consider more frequent trips. Thank you once again for your valuable feedback and for recommending us. We hope to have the pleasure of welcoming you back for another enjoyable stay. Sincerely, Nunnapas Kaewbor Guest Experience Manager

Dear Khun Jonathan S, Thank you for your wonderful feedback and for rating your experience 100/100. We are delighted to hear that you and your family had such an enjoyable stay and, most importantly, that our hotel felt like home. It is wonderful to know that every aspect of your experience, met your expectations. Your kind recommendation means a great deal to us. We look forward to welcoming you and your family back for another memorable stay that feels just as comfortable and special. Sincerely, Nunnapas Kaewbor Guest Experience Manager

Dear Khun Inderpal D, Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our convenient location, comfortable stay, and that our team at the live counter contributed positively to your experience. We are, however, sorry to hear that our breakfast selection did not fully meet your expectations and that you experienced a delay with your order. We understand how frustrating it must have been to wait while orders placed later were served first. Your feedback has been shared with our Food & Beverage team so that we can improve order management and provide a smoother breakfast experience. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back and providing an even better experience on your next stay. Sincerely, Nunnapas Kaewbor Guest Experience Manager