Novotel Londres Paddington 4 estrelas

Very noisy hotel sound of trains is not tolerable ,there is a gate always closed in 200 meters distance from the hotel and taxis will drop off you there in these rainy and windy days, very bad memory,housekeeper doesn't clean the room despite of the sign that you hang on the room handle when leaving room.

The hotel is incredible from start to finish. The location is fantastic and the staff are incredibly helpful and friendly. The rooms are fantastic, with plenty of space, and very well decorated. The bed was brilliant, after a long day sightseeing it was a brilliant sleep. The breakfast was delicious, and we had dinner there and it was lovely food as well. The rooms were spotless, well stocked with amenities. 10/10.

Had a pleasant experience on staying in Novotel Paddington. Good value with their book 1 room and 50% off on second room especially with my family in tow. Location was accessible and perfect as near Paddinton station. Lots of restos and eateries around. Check in was quick. staff checking us in was efficient and pleasant. Executive rooms were well appointed and spacious. It also has a small pool which is handy when the kids become bored. Breakfast was basic and ample enough nothing really special however, breakfast hall was spacious and airy. One thing I can comment negatively is about how the room is layed out. The toilet is separated from the bathroom/ shower room and there's no sink so after doing nmber 1 or 2, you have to move to another room to access the sink and wash. Other than that, it was a good stay. Will book again in the future.

I really can’t understand how this gets such good reviews, even a TripAdvisor award!? Maybe lots of inexperienced travellers? No air conditioning, no vehicle access (at least at weekends) and a very uncomfortable bed/pillow make this one to avoid! It’s a 2-3 minute walk with cases to the entrance from the closest the taxi can get you. No AC, even with the window open in February the room was unbearably hot. God only knows what it’s like in the summer. The bed was incredibly firm as were the pillows. The toilet in the room was separate to the shower room, no way to wash your hands without moving rooms. Toilet was really small and dark. Shockingly bad for the price. The pool was nice!

Great Location. Hopped straight off the Heathrow Express from the airport and its only a short walk with your luggage. We had 5 suitcases and could easily get to the hotel on foot. Its in more of a business area - so not noisy at night. And great to get round London from as so many trains/underground go from Paddington Station. The rooms were nice and clean and a good size. And we enjoyed using the indoor pool one night to relax after a long day walking round London. The only reason we didnt give it 5 stars was the staff didnt seem to know what they were doing most of the time, were extremely slow checking us in and out and gave us wrong advice about what Accor member rewards we could use at the hotel. We were told we could could have free breakfast when we asked one evening (at our level we receive this at all Accor hotels), then the next morning after we had been seated and had started eating were told we couldnt and were being charged - if we had known this we wouldnt have eaten breakfast at the hotel. We were also on the executive level and were told we would be provided with drinks in our fridge every day. This did not occur - when we asked we were given some one day, but no days after that. Only small things but other Accor hotels provide these services so dont see why this one wouldnt. They dont seem to look after their Accor reward members at all. But apart from that its a great hotel to stay in, in London!