Mercure London Hyde Park Hotel

Mercure London Hyde Park Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.9/5 702 comentários

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Extras do hotel

  • Um hotel com certificação ALLSAFE Clifton

  • Todos os quartos possuem um concierge virtual controlado por voz com tecnologia de IA

  • Bar e restaurante com autênticos pratos italianos

  • A 65 m da estação de Paddington com conexão ao aeroporto Heathrow Express de 15 minutos

  • Instalações para negócios e lazer, incluindo salas de reunião para até 30 pessoas e academia

Hotel ALLSAFE. Aprovado

Localização do hotel

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDRES
Reino Unido

  • LONDON UNDERGROUND:  FOUR TUBE LINES PADDINGTON

  • De avião

    HEATHROW AIRPORT A 24,14 km / 15 milhas

  • De trem

    PADDINGTON STATION A 0,16 km / 0,1 milhas

GPS:51.515033, -0.174291

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Restaurante
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Próximo da propriedade
  • Estacionamento

RESTAURANT

Restaurante aberto o dia todo para café da manhã, almoço e jantar todos os dias. É o local perfeito para relaxar em um clima acolhedor, serviço excepcional e uma seleção de deliciosos pratos italianos. Lar da comida italiana clássica em Londres.

Nossas acomodações

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.9/5  702 comentários

Classificação no TripAdvisor  4.5/5  918 comentários

Decent hotel if you can book a discounted rate

Classificação TripAdvisor 4.0/5

crestarcour Avaliação certificada TripAdvisor

Very compact but modern, efficient and well equipped hotel room. The cosy double room was fine for a solo traveler and was true to the pictures online. Well cleaned (with the exception of the coffee mugs), and free refreshments in room fridge. Easy 5 minute walk to and from Paddington Station, which connects to multiple lines. If coming from Heathrow, book the Heathrow Express for a nice, air conditioned ride to Paddington in 15 minutes. There were a few hiccups though: shower did not drain properly, TV did not work the first day, a/c had to be reset, and reception did not answer the phone. Also, one member of the staff seemed very intent on making me wait to check in without even looking up my room. Thankfully another staff chimed in to say that the room was ready. After a 10 hour flight, I do not want to deal with that kind of nonsense--early check in is not a big deal and should not be withheld if available. Early morning (overnight) checkout staff was excellent. Overall, fair value for what I paid, but would have disappointed if paying full price.

Disappointing

Classificação TripAdvisor 1.0/5

Claire W Couples - Avaliação certificada TripAdvisor

Tiny room , over priced. Breakfast included was actually in a cafe down the road , not in the hotel. Blind and t.v not working Location was good to get to Wembley stadium and that was about it Door passes didnt work first time Called room service and reception no answer

Worst Experience Ever

Classificação TripAdvisor 1.0/5

philippe_hegi Avaliação certificada TripAdvisor

We travel a lot and are members of some hotel group bonus programmes. With Accor we have silver status and have been satisfied with Accor so far. This experience borders on fraud. We had booked a room for 4 nights and were travelling by car. The hotel states on the reservation page that parking is available nearby. We spent several hours on the day of arrival trying to find a reasonable parking space for our car, which was about 15 minutes walk away. So, we decided to stay only the first night, according to the general terms of our booking. Therefore, we cancelled the reservation on the day of arrival. The receptionist confirmed that we would get our money back for the remaining 3 nights. She left a note in the booking system. So far so good. Here it comes: The next morning we spoke to the manager who checked us out and told us that she would take care of the refund. Despite several mails and reminders, which by the way are not answered, we did not get the money back, although the terms and conditions are clearly in our favour. We are also very unhappy with Accor because they offer no support at all in this case. Via Accor's self-service portal, the mail is forwarded 1:1 to the hotel, which is not helpful in this case. It seems impossible to get in touch with an Accor service agent. We spent several hours trying to contact them through various channels. After a week we are still waiting for an answer to our mails, contact form or for the refund of our money. And in addition: Normally we always receive a survey about the stay after check out. It is probably no coincidence that this time we did not receive a link from Accor or the hotel. It's as if they had no intention of refunding us in the first place.

Friendly Staff, Well Appointed Rooms with a couple of glitches but BOURAN on reception was pure magic and solved issues

Classificação TripAdvisor 4.0/5

doubleblackau Couples - Avaliação certificada TripAdvisor

Overall the stay was pleasant; in a quiet and convenient location (close to restaurants, bars, trains and cabs) making it easy to get around the city and visit major attractions, landmarks and sights. Reservations: useless. The hotel charged accommodation 30 days in advance and on check in only then did they allocate a room - giving us a LG “basement room”. 0 out of 5. Reception: friendly staff and very welcoming, BOURAN was memorable and made our stay truly comfortable and always greeted us with a smile. A couple of issues with the room (see below) which frustrated us were solved by her kindness and generosity during our stay with ease and without complaint. 4 out of 5. Room: broken television, in room phone did not work; shower water pressure was terrible and had calcified, dust on some surfaces and Alexa did not work in the room (could not connect to Internet). These issues were plaguing our stay for 2 days until reception was able to resolve. The shower worked well after it was cleaned correctly. Dust was removed from the room and the patio was cleaned making for a more enjoyable remainder of our stay. 4 out of 5. Service: BOURAN on reception went above and beyond to fix the issues with the room. Within hours of complaint via email and in person at the front desk, issues were resolved and an apology bottle of Prosecco, roses and chocolates were delivered to the room. All staff were kind and attentive. On check out, BOURAN organised our travel arrangement to the London City Airport which was ready and waiting on our return as promised to the hotel after some final sight seeing. 5 out of 5. Restaurant: the restaurant located at this property Bella Italia is well attended to, breakfast in the room rate was choice of hot cooked item and access to an assortment of cold buffet and fresh juices. The omelette is massive so after two days of trying to eat it all we switched to a lighter option. 5 out of 5. Bar: not impressed. Serves terrible bottom shelf beverages and has no view faces inwards to residential buildings that are disheveled. Service leaves much to be desired. 1 out of 5.

Small, simple, comfortable hotel in a great location

Classificação TripAdvisor 4.0/5

Spaek68 Couples - Avaliação certificada TripAdvisor

This is a very nice and simple hotel with a great proximity to the Kensington/Paddington/Hyde Park neighborhoods. We stayed in one of the standard rooms with a queen bed. It was quite small, but comfortable and very clean. The highlight to the room was the rain-style shower that had excellent water pressure. Taking a cool shower after trekking in the summer heat and humidity helped me unwind and be ready for our next outing. The hotel staff were very kind and warm at check-in and each encounter.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 516 comentários 9.5/10 Localização
  • 937 comentários 5.6/10 Quarto
  • 783 comentários 7.1/10 Serviço
  • 9 comentários 9/10 Wifi
  • 514 comentários 4/10 Conforto
  • 409 comentários 5.3/10 Limpeza
  • 223 comentários 6.4/10 Café da manhã
  • 10 comentários 8.3/10 Centro de Bem-Estar/Spa

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