Sofitel Londres St James

This hotel is great. Very beautiful in a prime location in London. Everyone who works at this hotel great people with Greta personality and great attitude except one person (Breakfast Dining Manager) I believe his name is Robertino. This guy needs to learn the rule number one in the hospitality industry you must have good attitude, great smile with a friendly personality. Not just to the guest but also and most important to his coworkers. Three days in this hotel having breakfast and I had the opportunity to see this guys behavior. This guy doesn’t have any skills that can match up the quality, the elegance and service that this great hotel has to offer. The room that we stayed was very comfortable and very clean and very quite. I had the opportunity to need the cleaning ladies and this ladies are just amazing. Great smile great attitude alway saying hello. Great feeling of welcoming. The polish door man’s and the French concierge great people. This is the kind of people who makes you feel at home. Great attitude with a great smile always going the extra mile to make you feel welcome at home. The check in was fast and efficient very friendly receptionist explained everything great smile and very professional. Who later introduces us to Maria. A very lovely lady who gave us a tour of the hotel and eventually escorted us to our room. I wish I could remember names but the Brazilian girl, the Macedonian girl and the New Zealand girl who works at the e restaurant for breakfast this ladies are just amazing. This three ladies knows how to put a great sincere smile and great attitude with top notch service. The hotel it is absolutely beautiful with beautiful Christmas decor and a beautiful bar with the best location in London just steps away from Piccadilly Circus Tube Station (Metro Subway Station) We really enjoyed staying at this hotel and we will definitely when we comeback to London it will be our hotel of choice. Thank you for all.

This is definitely one of the few expensive but unserviced 5 star hotels. The hotel staff only smile contemptuously at the guest's needs or stop the guest from asking questions with a blank face. The hotel restaurant is also not open during business hours. Everything is chaotic and disorganised. It’s quite easy to understand why Sofitel brand has lost its value in the Accor Group.

We had an amazing stay at this hotel. It's very central. The room was well-appointed and spotless, the hotel has a lovely bar and restaurant and I loved the decor! We did the afternoon tea and everything was elegant and delicious! We were lucky enough to be staying the night that the hotel was transformed for Christmas so that was a wonderful surprise to wake up to! Beyond all else the staff was exceptional!

Stayed here for 3 days Hotel is in a great area and easy access to all the main areas with in a walking distance The rooms are clean but small As a gold Accor member no upgrade of the room but still enjoyed the green room Staff are good and helpful Would stay there again

I really like the Sofitel St. James in London. We have stayed there three times and each visit has been very good. But I feel that I must mention the chaotic and bewildering booking system if choosing to contact the Sofitel by telephone. You seem to get bounced about from one person to the next with the warning of being put on hold for I think about fifteen minutes. I made a booking for three nights and was very, very clear about the dates. I received a confirmation email shortly after for the wrong dates and the wrong price. I have on my phone five confirmation emails giving four different prices for our required dates. All very confusing. My biggest frustration was requesting a Premium Luxury Room on the second floor, overlooking Waterloo Place. This was promised on various occasions, even I believe one or two days before our arrival. But on arrival no second floor room for us, only a forth floor with no easy clear view of Waterloo Place. What is the point of paying for a Waterloo Place view room if the only view of Waterloo Place is by clambering on a chair and stretching your neck over the windowsill. If a second floor room cannot be reserved, then it makes no point in trying to reserve one. In trying to sort out the chaotic booking mess, I wasted a lot of time hanging on the phone. Why do I bother with trying to get a personal service, do I just give up and coldly book online? I like this hotel, but Sofitel St. James, you are testing this clients patience.