Novotel Bengaluru Outer Ring Road 5 stars

Customer review rating (ALL Rating) 4.1/5 1,649 reviews

Novotel Bengaluru Outer Ring Road - Image 1
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Description

Hotel extras

  • This hotel is pet friendly.

  • Complimentary stay and breakfast for kids below 16 years of age.

  • Eight meeting rooms with world class amenities and features for business and intimate events.

  • Comfortable theme rooms with high speed complimentary Wi-Fi

  • Poolside dining at Blue Terrain with barbecue, grills and bar.

Our accommodation(s)

Hotel location

Novotel Bengaluru Outer Ring Road

Opp. RMZ Ecospace Business Park, Marthahalli Sarjapur, Outer Ring Road
560103 BENGALURU
India

GPS:12.929939, 77.683302

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,649 reviews

TripAdvisor Rating  4.5/5  2,393 reviews

Certificate of excellence 2023

Thankyou you Ibis thank you Mr sahidul for the excellent room service

TripAdvisor rating 5.0/5

Anuradha S Families - TripAdvisor review

Room no 430 Housekeeping service is vary good hardworking specially Mr sahidul he cleared our room tell us about hotel information and location he is taking very positive and politely thank you Mr sahidul vary smart and thanks Ibis Bengaluru outer ring road Bengaluru

Great Service at the Novotel Bengaluru Outer Ring Road

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

There was no shortage of staff at every corner available to help and answer questions that I had for my first trip to India. The breakfast buffet had a good amount of options. I was confused by the hours of the bar next to the lobby - there are signs that say the lounge is open 24x7, then there are complimentary drinks from 6:00- 8:00pm - but then I never saw anyone else in there after 8pm. I tried to go for a drink at 9pm one night even though I was the only one in there and although there are seats at the bar, I was ushered to some lounge furniture to sit at instead of the bar. This might be an American thing - but I also noticed at the pool restaurant - there is a long bar, but no bar stools to sit at. As someone who travels frequently for work, being able to sit at a bar and have a drink/meal/appetizer is a much better experience than having to sit at a table for one. Something to consider for a hotel that services many international visitors!

Dear Grace S., We very much appreciate your comments regarding your experience at Novotel Bengaluru Outer Ring Road. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Bengaluru Outer Ring Road

All Good

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Akhil, Prabhuda, Mohammad, Anaina all were very helpful and made stay memorable. Rooms can be bigger

Dear Raghavvendra A., We very much appreciate your comments regarding your experience at Novotel Bengaluru Outer Ring Road. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Bengaluru Outer Ring Road

Awesome Stay

Customer review rating 5.0/5

Phil Families - Confirmed reviews ALL

Inspite of the initial troubles we had with OCI, we had a great time staying at Novotel. The reception staff Aniana who helped us with the check in and checkout process was professional, caring and empathetic towards us. She is a great asset to the company and we’ll definitely be coming back and staying at Novotel next time we visit Bangalore mainly due to the excellent service we received from Aniana.

Dear Philip G., We very much appreciate your comments regarding your experience at Novotel Bengaluru Outer Ring Road. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Sandeep Johri General Manager Novotel Bengaluru Outer Ring Road

Untrained receptionist and unorganized communication

Customer review rating 1.0/5

Ft Business - Confirmed reviews ALL

I stayed in room 1908 from 01… to 05…. I had subscribed to the laundry package 600 exclude taxes, with form filled up and passed the laundry to the bell boy. At finalizing the bill, I was billed in full and not the package. The reason I asked the bellboy to confirmed with me again after he took the laundry and form. This was told to the receptionist by the bellboy. Common sense, when a guest filled up the form, signed up for the package and give the laundry and form for washing, please do not challenge back the guest that a confirmation is still needed. It is a verbal word from the bellboy against my word. I am not sure if this is how guest is treated at Novotel. Secondly, I do not know why the manager on that day would assured me that the hotel will honour the package price. It is like I am making unreasonable demand when a miscommunication at your end is the problem and how an issue is being handled at your end that escalated this. I do not like to return to this hotel again because I used to stay at Marriott at outer ring. Please think what you need to improve.

Dear Soo keat T., Thank you for taking the time to tell us about your experience at the Novotel Bengaluru Outer Ring Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager Novotel Bengaluru Outer Ring Road

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Other web-users rate our hotel

  • 273 reviews 9/10 Location
  • 727 reviews 7/10 Room
  • 2,091 reviews 9.2/10 Service
  • 53 reviews 9.5/10 WiFi
  • 307 reviews 8.9/10 Breakfast
  • 274 reviews 7.7/10 Cleanliness
  • 191 reviews 4.9/10 Comfort
  • 61 reviews 9.4/10 Pool

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