Dear Carol, Thank you for your lovely review. We are delighted to hear that you found the hotel pleasant and enjoyed our convenient location close to Brighton Station, the historic Lanes and the Royal Pavilion. We truly appreciate your kind feedback and hope to welcome you back to Brighton again soon. Best wishes, Luke Reception Supervisor

Dear Pascale, Thank you for your lovely feedback. We’re delighted to hear you enjoyed a comfortable stay and particularly appreciated the quality of our bedding and the quiet atmosphere. Our central location right next to Brighton station makes us a convenient base for exploring the city, with the seafront, shops, restaurants and many of Brighton’s attractions all within easy walking distance. Thank you again for staying with us, and we hope to welcome you back to Brighton soon! Best wishes, Luke Reception Supervisor

Dear Claudia, We sincerely thank you for your flattering comments regarding our location and the quality of our staff. We are delighted that your stay was enjoyable and we hope to welcome you back very soon. Sincerely, -Chris, Team leader

Dear Adeline, Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed the comfort of our hotel and the effectiveness of the double glazing. We take note of your comments about the air conditioning in the common areas and appreciate your insights. Best regards, -Chris, Team leader

Dear Olivier, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations, particularly after you had requested a high-floor room. We apologise that you were allocated rooms on level -1 and that the window arrangement was disappointing. We also sincerely regret that one of the rooms had not been cleaned to the expected standard, with dirty bed linen, hair in the bathroom and dust present. This is certainly not the level of cleanliness we aim to provide, and your comments will be shared with our housekeeping and management teams for review. We also appreciate your comments regarding the price and understand your disappointment that the overall experience did not represent good value for money. Thank you again for bringing these concerns to our attention. We are sorry that we fell short of your expectations and hope to have the opportunity to provide you with a better experience in the future. Best wishes, Luke Reception Supervisor

Dear Lucas, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness of your bathroom and the overall condition of your room. The standards you have described are not reflective of the experience we aim to provide, and we sincerely apologise for the disappointment caused. Please be assured that your comments have been shared with our housekeeping and management teams so that the issues you experienced can be thoroughly investigated and addressed. Cleanliness is one of our highest priorities, and feedback such as yours is valuable in helping us maintain the standards our guests expect. We also understand your concerns regarding value for money. Rates in Brighton can vary significantly during busy periods and major events across the city, but regardless of the room rate, every guest should receive a clean, comfortable stay. Our hotel's central location next to Brighton's main train station provides convenient access to the city's shops, restaurants, theatres and the seafront, making it an ideal base for exploring Brighton, but we recognise this does not make up for the issues you encountered. We appreciate you bringing these matters to our attention and hope we will have the opportunity to provide you with the much higher standard of stay that we strive to deliver in the future. Warm regards, Alice

Dear Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and our staff helpful. It is also great to know that you enjoyed our breakfast offerings. We are looking forward to welcome you back soon. Best regards, Daniela ibis Brighton City Centre - Station

Dear Mehdi, Thank you for your excellent review and for sharing your experience with us. We are delighted to hear that you enjoyed our convenient location, just steps from Brighton's main train station and within easy walking distance of the city's neighbourhoods, shops, restaurants, attractions and seafront. It is wonderful to know that you appreciated the spacious, air-conditioned and comfortable room, as well as the soundproofing during your stay. We are also pleased that our team provided a welcoming and helpful service throughout your visit. We appreciate your comments regarding room cleaning and towel changes. As part of our sustainability approach, we change bed linen and towels every three days, unless guests request a change sooner. We are always happy to assist with any additional requests during a stay, and we appreciate your feedback as it helps us continue improving how we communicate these options to our guests. Thank you once again for your kind feedback. We hope to welcome you and your family back to Brighton for another enjoyable stay in the future. Warm regards, Alice

Dear Cyril, Thank you for your wonderful review and for awarding us a perfect overall score. We are delighted to hear that you had such an enjoyable stay with us. It is fantastic to know that you found your room comfortable and quiet, despite our central city location, and that our team made you feel so welcome throughout your visit. Your kind comments will be shared with the team, who will be thrilled to know they helped make your stay a memorable one. Our hotel is ideally located in the heart of Brighton, directly next to the main train station, making it easy for guests to explore the city's vibrant shops, restaurants, theatres, cultural attractions and the famous seafront, all within a short walk. Whether visiting for a weekend break or a longer stay, we aim to provide a comfortable and convenient base for discovering everything Brighton has to offer. We also appreciate your feedback regarding the WiFi speed. While we are pleased it met your needs overall, we will continue to review our service to ensure we provide the best possible experience for our guests. Thank you once again for your kind recommendation. We look forward to welcoming you back to ibis Brighton for another enjoyable stay in the future. Warm regards, Alice

Dear Christian, Thank you for taking the time to share your detailed feedback following your recent family stay with us and for your continued loyalty as an ALL Silver member. While we are pleased to see that you rated our team, cleanliness, breakfast, check-in, check-out and WiFi positively, we are sorry to learn that your accommodation did not meet your expectations. We sincerely apologise that you felt the room and bathroom did not reflect what you expected from the images shown during the booking process. We understand how disappointing this must have been, particularly as you felt the room did not match your reservation. Your comments regarding the bathroom design and the information provided during your stay have been noted and will be shared with the relevant teams to review both our guest communication and how our room types are presented online. As a centrally located city centre hotel next to Brighton's main train station, our rooms are designed to provide practical and comfortable accommodation for guests exploring the city. While some room layouts and bathroom configurations vary across the hotel, we appreciate that clear and accurate representation is important when making a booking. We are grateful for your feedback, as it helps us identify where we can improve the information available to our guests. We are pleased that you enjoyed our convenient location, as it provides easy access to Brighton's shops, restaurants, theatres, attractions and the seafront, making it an ideal base for both leisure and family visits. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects your expectations. Warm regards, Alice

Dear Laurent, Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your stay. We sincerely apologise that the condition of the sofa bed did not meet our usual standards. The concerns you have raised regarding the frame and mattress are particularly disappointing, and we will ensure these are investigated by our maintenance and housekeeping teams as a priority. We are also sorry that your room was not serviced during your stay and that the response you received at reception did not provide the reassurance you expected. Regardless of our housekeeping arrangements, we recognise that this is not the level of service we aim to provide, and we apologise for the inconvenience caused. Thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Best wishes, Luke Reception Supervisor

Dear Marion, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location, comfortable bedding, and excellent breakfast. Your satisfaction is greatly appreciated, and we hope to welcome you back in the future. Best regards, -Chris, Team leader

Dear Marylene B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the spacious room, comfortable bedding, and a good breakfast. Your satisfaction is our priority, and we appreciate your feedback. We look forward to welcoming you back again soon! Best regards, Luke Reception Supervisor

Dear Guest, Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our location convenient and that you enjoyed a comfortable stay with us. It is wonderful to know that you enjoyed our breakfast offerings and found our proximity to the station convenient. We also appreciate your valuable feedback regarding the standard rooms. Please be assured that your comments have been noted and will be considered as part of our ongoing improvements. As a city centre hotel, we strive to provide practical and comfortable accommodations while offering easy access to Brighton’s main attractions, all within a short walking distance. We truly appreciate your kind words and look forward to welcoming you back in the future. Best regards, Daniela ibis Brighton City Centre - Station

Dear Maxence A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room, as well as the friendliness of our team. It is our pleasure to serve you, and we hope to welcome you back soon. Best regards, Luke Reception Supervisor

Dear Florian, We thank you for your positive feedback regarding your stay. We are delighted that you appreciated the cleanliness of your room as well as our location. Your satisfaction is our priority. We hope to welcome you back soon for another pleasant stay. Best regards, Daniela ibis Brighton City Centre - Station

Dear Guest, Thank you for taking the time to share your experience regarding your stay at our hotel. We are delighted to learn that you appreciated the location of the hotel as well as the quality of service from our staff. However, I am sorry to hear that your experience did not meet all your expectations. We take note of your comments on soundproofing and the quality of breakfast, and we will continue to work on improving these aspects. Your feedback is valuable to us. Best regards, Daniela ibis Brighton City Centre - Station

Dear Francois, Thank you for your kind words regarding our location and the warm welcome you received during your stay. We are pleased to hear that our service met your expectations. We look forward to welcoming you back in the future. Best regards, ibis Brighton City Centre - Station

Dear Meline, We are glad to hear you enjoyed your stay with us! Especially the warm welcome. We hope to welcome you back for another enjoyable stay, and we appreciate you taking the time to leave us a review. Best regards, Alice Senior Team Member