Dear Renaud, Thank you for taking the time to share your detailed feedback following your stay at Mercure Brighton Seafront Hotel. We are pleased to hear that you appreciated our beautiful historic building and our excellent seafront location. It is always encouraging to know that guests enjoy the unique character of the hotel and its convenient position for exploring Brighton. At the same time, I am sorry to learn that several aspects of your stay did not meet your expectations. We understand your disappointment regarding the room size, particularly where it differed from what you anticipated when making your reservation. We also apologise for the inconvenience caused by the toilet flushing issue and will ensure this feedback is shared with our maintenance team for inspection and corrective action. Thank you as well for highlighting the concerns regarding the electrical outlets. While our rooms are equipped with standard UK sockets, we appreciate that this can be inconvenient for international travellers and your comments will be considered as we review ways to improve guest comfort and convenience. I am also sorry to hear that the breakfast buffet did not meet your expectations. We continually review our breakfast offering and guest feedback is invaluable in helping us identify opportunities for improvement. Regarding your comments about pricing and ALL Accor Live Limitless benefits, we understand your frustration. Booking through third-party channels can sometimes present different rates and promotions compared to direct booking options, and we appreciate your feedback on this experience as a valued loyalty programme member. Thank you once again for your constructive comments. Feedback such as yours helps us improve both our facilities and our service. We hope to have the opportunity to welcome you back in the future and provide an experience that exceeds your expectations. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Dear Hugh, Thank you for taking the time to share such detailed feedback following your stay with us. I’m delighted to hear that you found our team welcoming, professional, and efficient throughout your visit. It’s wonderful to know that you enjoyed the beautiful sea views, our seafront location, and the overall experience in both the restaurant and bar. I’m particularly pleased to read your comments about the team’s attention to allergen requirements. Providing a safe and comfortable dining experience for all our guests is extremely important to us, and I’m glad this was reflected during your stay. I’ll also be sure to share your kind words with the bar team regarding their recommendations and service. Thank you for your constructive feedback regarding the haddock, herbal tea selection, and, most notably, the motorcycle parking. I completely understand your disappointment with the parking charge and the condition of the area you describe. Guests should feel that the facilities provided represent good value, and I appreciate your comments regarding both the cleanliness and suitability of the parking area. It is especially rewarding to know that, despite this concern, you still rated your experience so highly and found the hotel well located with excellent service. Thank you again for your kind and balanced review. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Mercure Brighton Seafront Hotel again soon. Kind regards, Ioannis Biternas Operations Manager

Dear Sandrine , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Serge, Thank you for taking the time to share your feedback. I am very sorry to read about your experience and disappointed that your stay fell so far below your expectations. I completely understand how uncomfortable your room must have been during the heatwave. Arriving to a room that had been exposed to the sun throughout the day, combined with limited window opening and no effective cooling, would have made for a very difficult night. While fans were provided, I appreciate that they were simply moving warm air around the room rather than improving your comfort. I also understand your concerns regarding the bathroom ventilation. I am equally sorry to hear about your experience in the restaurant. Finding that menu items were unavailable and then being informed that the kitchen was closing shortly afterwards is understandably frustrating and not the dining experience we aim to provide. Most concerning, however, are your comments regarding the service you received from the team. While payment procedures are standard, these should always be carried out professionally and in a way that makes guests feel welcome and valued. I am sorry that the interactions you experienced left you with the impression that hospitality and customer care were lacking. Whilst our seafront Victorian building offers character and history, I fully appreciate that this does not excuse the shortcomings you encountered, particularly when staying at a Mercure hotel and paying a premium rate. It is clear that we failed to deliver the comfort and service you rightly expected. Thank you for your honest and detailed feedback. Your comments have been shared with the relevant department heads, particularly regarding guest comfort during periods of hot weather, restaurant service, and customer care standards. I sincerely regret that we let you down on this occasion. Kind regards, Ioannis Biternas Operations Manager

Dear Sebastien, Thank you for taking the time to share your feedback. I'm pleased to hear that you enjoyed the hotel overall, particularly our public areas, the quality of the food, and the comfort of the bed. It's always encouraging to know that these aspects of the guest experience were appreciated. However, I understand your concerns regarding value for money and the condition of the room. Your comments about the lack of air conditioning, absence of USB charging points, and the size of the shower are appreciated. We recognise that guests expect modern amenities and comfort, and your feedback will be shared with the management team as we continue to prioritise improvements across the hotel. I'm also sorry to hear about the difficulties you encountered with parking. We appreciate how frustrating it can be when our on-site car park reaches capacity and alternative parking options nearby come at a significant cost. Your feedback regarding this is noted and will help us review how we communicate parking availability and alternatives to guests. Thank you again for your balanced and constructive feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back to Mercure Brighton Seafront Hotel in the future. Kind regards, Ioannis Biternas Operations Manager Provide your feedback on BizChat

Dear Carine, Thank you for taking the time to share your feedback. I’m delighted to hear that you enjoyed your stay overall and that you found our team welcoming and helpful. It’s also great to know you enjoyed the breakfast and appreciated the spacious room and in-room tea and coffee facilities. I appreciate your balanced comments regarding the room. While I’m pleased the air conditioning was operational for your arrival and that you found the bed comfortable, I understand your observations regarding the lack of a view and the condition of the carpet. As a historic seafront property, we strive to balance character and comfort, and your feedback helps us identify where improvements are needed. Thank you also for your loyalty as an ALL member and for your positive comments regarding the booking and check-in experience. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Mercure Brighton Seafront Hotel again soon. Kind regards, Ioannis Biternas Operations Manager

Dear Cathy, Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay was so disappointing and that several aspects did not meet your expectations. Please accept my sincere apologies for the issues you experienced with service both at reception and in the restaurant. Friendly, helpful service is something we strive to provide consistently, and I’m sorry that this was not reflected during your visit. Your comments regarding slow service in the restaurant, particularly when it was not busy, are concerning and will be reviewed with the food & beverage management team. I also apologise for the condition of the room, including the stained carpet, limited towel provision, and lack of storage in the bathroom. These points do not meet our standards, and your feedback will be shared with our housekeeping and management teams for immediate review and action. With regard to parking, our on‑site spaces are limited and subject to availability, and I’m sorry if this was unclear prior to arrival. We understand how important this is for our guests and appreciate you raising it. I regret that you felt the stay did not offer good value for money and that the overall experience fell well short of expectations. While I’m sorry we were unable to provide a more positive visit on this occasion, your feedback is being taken seriously and will help guide necessary improvements. Thank you again for bringing these concerns to our attention. Warm regards, Ioannis Biternas Operations Manager

Dear Loic, Thank you very much for your wonderful feedback and for rating your stay so highly. We’re delighted to hear that your visit was both comfortable and impeccable from start to finish. It’s fantastic to know that your arrival was made easy by our reception team and that you received such a warm welcome. I’m especially pleased to hear how helpful the team member was in assisting you with the forgotten charging cable — small gestures like this can make a big difference, and she will be thrilled to receive your recognition. Your kind words about the bar and restaurant teams are also greatly appreciated. We’re very glad their friendliness and helpfulness contributed positively to your experience. It’s wonderful to hear that you found your interior‑facing room spacious and very comfortable as well. Thank you again for choosing the Mercure Brighton Seafront Hotel and for taking the time to share your experience. We hope to have the pleasure of welcoming you back for another excellent stay soon. Warm regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Dear Maxime, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the room condition, equipment, outlets, and WiFi connection are important to us, and we will address these issues promptly to improve our guest experience. We appreciate your input and hope to have the opportunity to provide you with a much better stay in the future. Kind regards, Marianna Cappai Front of House Manager

Dear Brieuc, Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Sebastien L., Thank you for your kind comments about our hotel. We are delighted that you enjoyed the decor and atmosphere of our establishment, as well as our privileged location. Your satisfaction is our priority. Sincerely, Ioannis, Operations Manager Mercure Brighton Seafront Hotel

Dear Arnaud, Thank you for sharing your feedback. We are very sorry to hear that your experience did not meet your expectations or our standards. Please be assured that we take your comments seriously and will address these issues with our team to improve our service and facilities. We would like the opportunity to investigate and speak to you directly. Therefore if you wish, please contact us directly via email at fr… .experience in the future. Thanks & Regards, Harshit Sharma | Night Manager Mercure Brighton Seafront Hotel

Dear Severine D., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Dear Deborah A., Thank you for your positive comments regarding our warm welcome and the design of our common areas. I also take note of your remarks concerning the condition of the 'mews' wing, and please be assured that your feedback will be taken into consideration for our future maintenance work. Ioannis, Operations Manager Mercure Brighton Seafront Hotel

Dear Ms. B., Thank you for sharing your feedback regarding your recent stay at Mercure Brighton Seafront Hotel. I am truly sorry to learn about the issues you encountered and the disappointment caused. This is far from the experience we aim to provide, and I deeply regret that we fell short of your expectations. Please accept my sincerest apologies for the condition of your initial room, including cleanliness concerns and maintenance issues. Your comments have been shared with our housekeeping and engineering teams for immediate corrective action. We are reviewing our processes to ensure such situations do not occur again. Your feedback is invaluable in helping us improve, and I would greatly appreciate the opportunity to restore your confidence in us. Kind regards, Ioannis Biternas Operational Manager Mercure Brighton Seafront Hotel