Mercure Brighton Seafront Hotel 4 étoiles

Note Avis clients (Note ALL) 4.2/5 2 080 avis

Mercure Brighton Seafront Hotel - Image 1
Mercure Brighton Seafront Hotel - Image 2
Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4

Description

Les plus de l'hôtel

  • En face de la plage de Brighton, chambres vue mer disponibles, bar en bord de mer et terrasse

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • La suite Coast View est le cadre idéal pour les mariages et les événements

  • Le célèbre kiosque à musique de Brighton se trouve juste en face de l'hôtel.

Nos hébergements

Réserver cet hôtel
Chambre 1

Localisation de l'hôtel

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
Royaume-Uni

GPS:50.822763, -0.155482

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

BRIGHTON CÔTIÈRE

Idéal pour s'évader du tumulte de la ville, notre restaurant situé en bord de mer à Brighton permet de vous régaler d'une carte de brunch et de dîner, de vins locaux exclusifs et de cocktails inspirés de Brighton.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  2 080 avis

Note Avis clients 1.0/5

Jean-baptiste H. D. D. En famille - Avis confirmés ALL

Note Avis clients 3.0/5

Patrick C. En couple - Avis confirmés ALL

Note Avis clients 4.5/5

Eddy C. Professionnel - Avis confirmés ALL

Note Avis clients 5.0/5

Sandrine D. En couple - Avis confirmés ALL

Dear Sandrine , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Note Avis clients 1.5/5

Serge P. En famille - Avis confirmés ALL

Dear Serge, Thank you for taking the time to share your feedback. I am very sorry to read about your experience and disappointed that your stay fell so far below your expectations. I completely understand how uncomfortable your room must have been during the heatwave. Arriving to a room that had been exposed to the sun throughout the day, combined with limited window opening and no effective cooling, would have made for a very difficult night. While fans were provided, I appreciate that they were simply moving warm air around the room rather than improving your comfort. I also understand your concerns regarding the bathroom ventilation. I am equally sorry to hear about your experience in the restaurant. Finding that menu items were unavailable and then being informed that the kitchen was closing shortly afterwards is understandably frustrating and not the dining experience we aim to provide. Most concerning, however, are your comments regarding the service you received from the team. While payment procedures are standard, these should always be carried out professionally and in a way that makes guests feel welcome and valued. I am sorry that the interactions you experienced left you with the impression that hospitality and customer care were lacking. Whilst our seafront Victorian building offers character and history, I fully appreciate that this does not excuse the shortcomings you encountered, particularly when staying at a Mercure hotel and paying a premium rate. It is clear that we failed to deliver the comfort and service you rightly expected. Thank you for your honest and detailed feedback. Your comments have been shared with the relevant department heads, particularly regarding guest comfort during periods of hot weather, restaurant service, and customer care standards. I sincerely regret that we let you down on this occasion. Kind regards, Ioannis Biternas Operations Manager

D'autres internautes évaluent notre hôtel

  • 1 311 avis 8.5/10 Site
  • 2 535 avis 5.9/10 Chambre
  • 2 409 avis 8.9/10 Service
  • 19 avis 4.9/10 Internet
  • 1 134 avis 5/10 Confort
  • 980 avis 7.8/10 Petit déjeuner
  • 969 avis 4.3/10 Propreté
  • 953 avis 4.9/10 Installations

Dispensé par Trustyou

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