Mercure Brighton Seafront Hotel 4 étoiles

Note Avis clients (Note ALL) 4.2/5 2 002 avis

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Mercure Brighton Seafront Hotel - Image 1
Mercure Brighton Seafront Hotel - Image 2
Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, Royaume-Uni

Description

Les plus de l'hôtel

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

Nos hébergements

Profitez de nos offres Vol + Hôtel

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Localisation de l'hôtel

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
Royaume-Uni

GPS:50.822763, -0.155482

Téléphone
Fax +44 161 388 0915

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

BRIGHTON CÔTIÈRE

Idéal pour s'évader du tumulte de la ville, notre restaurant situé en bord de mer à Brighton permet de vous régaler d'une carte de brunch et de dîner, de vins locaux exclusifs et de cocktails inspirés de Brighton.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  2 002 avis

Note Avis clients 2.0/5

Cathy V. En famille - Avis confirmés ALL

Très décevant. Le personnel de réception n'est ni serviable, ni sympathique. La moquette des chambres est sale et tachée. Un seul drap de bain et une serviette fournis pour deux. Aucune étagère pour poser des affaires dans la salle de bain. L'hôtel n'a pas de parking dédié. Au niveau du restaurant de l'hôtel, le constat est le même pour le personnel et le service est très lent malgré le peu de tables occupées.

Dear Cathy, Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay was so disappointing and that several aspects did not meet your expectations. Please accept my sincere apologies for the issues you experienced with service both at reception and in the restaurant. Friendly, helpful service is something we strive to provide consistently, and I’m sorry that this was not reflected during your visit. Your comments regarding slow service in the restaurant, particularly when it was not busy, are concerning and will be reviewed with the food & beverage management team. I also apologise for the condition of the room, including the stained carpet, limited towel provision, and lack of storage in the bathroom. These points do not meet our standards, and your feedback will be shared with our housekeeping and management teams for immediate review and action. With regard to parking, our on‑site spaces are limited and subject to availability, and I’m sorry if this was unclear prior to arrival. We understand how important this is for our guests and appreciate you raising it. I regret that you felt the stay did not offer good value for money and that the overall experience fell well short of expectations. While I’m sorry we were unable to provide a more positive visit on this occasion, your feedback is being taken seriously and will help guide necessary improvements. Thank you again for bringing these concerns to our attention. Warm regards, Ioannis Biternas Operations Manager

Note Avis clients 4.5/5

Loic M. Voyage solo - Avis confirmés ALL

Arrivée facilitée par le personnel de réception, accueil très chaleureux. J'avais oublié mon câble de chargeur et la dame a essayé d'en trouver un et m'a orienté vers un magasin encore ouvert pour en trouver un à très bon prix. Personnel du bar très agréable, personnel du restaurant très serviable. Chambre donnant sur l'intérieur très confortable et grande. Au top!

Dear Loic, Thank you very much for your wonderful feedback and for rating your stay so highly. We’re delighted to hear that your visit was both comfortable and impeccable from start to finish. It’s fantastic to know that your arrival was made easy by our reception team and that you received such a warm welcome. I’m especially pleased to hear how helpful the team member was in assisting you with the forgotten charging cable — small gestures like this can make a big difference, and she will be thrilled to receive your recognition. Your kind words about the bar and restaurant teams are also greatly appreciated. We’re very glad their friendliness and helpfulness contributed positively to your experience. It’s wonderful to hear that you found your interior‑facing room spacious and very comfortable as well. Thank you again for choosing the Mercure Brighton Seafront Hotel and for taking the time to share your experience. We hope to have the pleasure of welcoming you back for another excellent stay soon. Warm regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Note Avis clients 1.5/5

Maxime O. Professionnel - Avis confirmés ALL

La chambre était obsolète, matériel cassé cafetière (Room 166) Peu ou pas de prise, encore moins près du lit. Wifi connexion mauvaise, impossible de travailler.

Dear Maxime, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the room condition, equipment, outlets, and WiFi connection are important to us, and we will address these issues promptly to improve our guest experience. We appreciate your input and hope to have the opportunity to provide you with a much better stay in the future. Kind regards, Marianna Cappai Front of House Manager

Note Avis clients 4.0/5

Brieuc B. Professionnel - Avis confirmés ALL

La localisation est parfaite, l'hotel est top, juste 2 points à remonter. L'isolation n'est pas folle en Hiver ce qui fait que lorsque l'on est du coté de la fenêtre... Il fait pas chaud. Le second c'est le prix du parking 28GBP pour une nuit, c'est presque 30% du prix de la chambre que nous avions. C'est presque du vol.

Dear Brieuc, Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Note Avis clients 5.0/5

Sebastien L. Professionnel - Avis confirmés ALL

Magnifique décoration , situation idéale et ambiance feutrée

Dear Sebastien L., Thank you for your kind comments about our hotel. We are delighted that you enjoyed the decor and atmosphere of our establishment, as well as our privileged location. Your satisfaction is our priority. Sincerely, Ioannis, Operations Manager Mercure Brighton Seafront Hotel

D'autres internautes évaluent notre hôtel

  • 1 262 avis 8.5/10 Site
  • 2 462 avis 6.2/10 Chambre
  • 2 422 avis 9.2/10 Service
  • 21 avis 5.4/10 Internet
  • 1 058 avis 5.1/10 Confort
  • 989 avis 4.6/10 Propreté
  • 954 avis 8/10 Petit déjeuner
  • 932 avis 4.8/10 Installations

Dispensé par Trustyou

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