Mercure Brighton Seafront Hotel 4 étoiles

Note Avis clients (Note ALL) 4.2/5 2 064 avis

Meilleur prix
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Mercure Brighton Seafront Hotel - Image 1
Mercure Brighton Seafront Hotel - Image 2
Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, Royaume-Uni

Description

Les plus de l'hôtel

  • En face de la plage de Brighton, chambres vue mer disponibles, bar en bord de mer et terrasse

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • La suite Coast View est le cadre idéal pour les mariages et les événements

  • Le célèbre kiosque à musique de Brighton se trouve juste en face de l'hôtel.

Nos hébergements

Réserver cet hôtel
Chambre 1

Localisation de l'hôtel

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
Royaume-Uni

GPS:50.822763, -0.155482

Téléphone
Fax +44 161 388 0915

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

BRIGHTON CÔTIÈRE

Idéal pour s'évader du tumulte de la ville, notre restaurant situé en bord de mer à Brighton permet de vous régaler d'une carte de brunch et de dîner, de vins locaux exclusifs et de cocktails inspirés de Brighton.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  2 064 avis

Note Avis clients 1.5/5

Serge P. En famille - Avis confirmés ALL

Dear Serge, Thank you for taking the time to share your feedback. I am very sorry to read about your experience and disappointed that your stay fell so far below your expectations. I completely understand how uncomfortable your room must have been during the heatwave. Arriving to a room that had been exposed to the sun throughout the day, combined with limited window opening and no effective cooling, would have made for a very difficult night. While fans were provided, I appreciate that they were simply moving warm air around the room rather than improving your comfort. I also understand your concerns regarding the bathroom ventilation. I am equally sorry to hear about your experience in the restaurant. Finding that menu items were unavailable and then being informed that the kitchen was closing shortly afterwards is understandably frustrating and not the dining experience we aim to provide. Most concerning, however, are your comments regarding the service you received from the team. While payment procedures are standard, these should always be carried out professionally and in a way that makes guests feel welcome and valued. I am sorry that the interactions you experienced left you with the impression that hospitality and customer care were lacking. Whilst our seafront Victorian building offers character and history, I fully appreciate that this does not excuse the shortcomings you encountered, particularly when staying at a Mercure hotel and paying a premium rate. It is clear that we failed to deliver the comfort and service you rightly expected. Thank you for your honest and detailed feedback. Your comments have been shared with the relevant department heads, particularly regarding guest comfort during periods of hot weather, restaurant service, and customer care standards. I sincerely regret that we let you down on this occasion. Kind regards, Ioannis Biternas Operations Manager

Note Avis clients 3.5/5

Sebastien S. En famille - Avis confirmés ALL

Dear Sebastien, Thank you for taking the time to share your feedback. I'm pleased to hear that you enjoyed the hotel overall, particularly our public areas, the quality of the food, and the comfort of the bed. It's always encouraging to know that these aspects of the guest experience were appreciated. However, I understand your concerns regarding value for money and the condition of the room. Your comments about the lack of air conditioning, absence of USB charging points, and the size of the shower are appreciated. We recognise that guests expect modern amenities and comfort, and your feedback will be shared with the management team as we continue to prioritise improvements across the hotel. I'm also sorry to hear about the difficulties you encountered with parking. We appreciate how frustrating it can be when our on-site car park reaches capacity and alternative parking options nearby come at a significant cost. Your feedback regarding this is noted and will help us review how we communicate parking availability and alternatives to guests. Thank you again for your balanced and constructive feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back to Mercure Brighton Seafront Hotel in the future. Kind regards, Ioannis Biternas Operations Manager Provide your feedback on BizChat

Note Avis clients 4.0/5

Carine C. En couple - Avis confirmés ALL

Dear Carine, Thank you for taking the time to share your feedback. I’m delighted to hear that you enjoyed your stay overall and that you found our team welcoming and helpful. It’s also great to know you enjoyed the breakfast and appreciated the spacious room and in-room tea and coffee facilities. I appreciate your balanced comments regarding the room. While I’m pleased the air conditioning was operational for your arrival and that you found the bed comfortable, I understand your observations regarding the lack of a view and the condition of the carpet. As a historic seafront property, we strive to balance character and comfort, and your feedback helps us identify where improvements are needed. Thank you also for your loyalty as an ALL member and for your positive comments regarding the booking and check-in experience. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Mercure Brighton Seafront Hotel again soon. Kind regards, Ioannis Biternas Operations Manager

Note Avis clients 2.0/5

Cathy V. En famille - Avis confirmés ALL

Dear Cathy, Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay was so disappointing and that several aspects did not meet your expectations. Please accept my sincere apologies for the issues you experienced with service both at reception and in the restaurant. Friendly, helpful service is something we strive to provide consistently, and I’m sorry that this was not reflected during your visit. Your comments regarding slow service in the restaurant, particularly when it was not busy, are concerning and will be reviewed with the food & beverage management team. I also apologise for the condition of the room, including the stained carpet, limited towel provision, and lack of storage in the bathroom. These points do not meet our standards, and your feedback will be shared with our housekeeping and management teams for immediate review and action. With regard to parking, our on‑site spaces are limited and subject to availability, and I’m sorry if this was unclear prior to arrival. We understand how important this is for our guests and appreciate you raising it. I regret that you felt the stay did not offer good value for money and that the overall experience fell well short of expectations. While I’m sorry we were unable to provide a more positive visit on this occasion, your feedback is being taken seriously and will help guide necessary improvements. Thank you again for bringing these concerns to our attention. Warm regards, Ioannis Biternas Operations Manager

Note Avis clients 4.5/5

Loic M. Voyage solo - Avis confirmés ALL

Dear Loic, Thank you very much for your wonderful feedback and for rating your stay so highly. We’re delighted to hear that your visit was both comfortable and impeccable from start to finish. It’s fantastic to know that your arrival was made easy by our reception team and that you received such a warm welcome. I’m especially pleased to hear how helpful the team member was in assisting you with the forgotten charging cable — small gestures like this can make a big difference, and she will be thrilled to receive your recognition. Your kind words about the bar and restaurant teams are also greatly appreciated. We’re very glad their friendliness and helpfulness contributed positively to your experience. It’s wonderful to hear that you found your interior‑facing room spacious and very comfortable as well. Thank you again for choosing the Mercure Brighton Seafront Hotel and for taking the time to share your experience. We hope to have the pleasure of welcoming you back for another excellent stay soon. Warm regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

D'autres internautes évaluent notre hôtel

  • 1 315 avis 8.4/10 Site
  • 2 523 avis 5.9/10 Chambre
  • 2 416 avis 9/10 Service
  • 21 avis 5.6/10 Internet
  • 1 117 avis 5/10 Confort
  • 981 avis 4.4/10 Propreté
  • 977 avis 7.8/10 Petit déjeuner
  • 958 avis 4.9/10 Installations

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