Mercure Hull Grange Park Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 578 件のレビュー

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Mercure Hull Grange Park Hotel - Image 1
Mercure Hull Grange Park Hotel - Image 2
Mercure Hull Grange Park Hotel - Image 3
Mercure Hull Grange Park Hotel - Image 4
Grange Park Lane, Willerby, HU10 6EB HULL, イギリス

説明

ホテルのその他の情報

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

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ホテル所在地

Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby
HU10 6EB HULL
イギリス

GPS:53.766179, -0.452092

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE BRASSERIE

非契約写真

The hotel's friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  578 件のレビュー

トリップアドバイザーの評価  3.8/5  1,522 件のレビュー

A magical winter wedding

トリップアドバイザーの評価 4.0/5

Connector29077704748 トリップアドバイザー認証口コミ

A very honest and balanced review We chose the Mercure Hull Grange Park Hotel for our wedding, and given the mixed nature of some reviews, I feel it’s only fair to provide a full and honest account of our experience. This would have been a 5-star review, but I have had to mark it down by one star. That said, I still highly recommend this venue, and we truly had a fabulous, magical wedding day that we will cherish forever. The negatives At the time of our wedding, the spirits selection was disappointing. There was no flavoured vodka available other than peach, and no Disaronno at all. My husband drinks spirits, and his choice was very limited. We also had upgraded starters (crayfish and prawn cocktail), however the crayfish was missing. Is this something worth complaining about? In our opinion, no. It didn’t bother us in the slightest, and none of our guests complained. Even if they had it was about me and Dan and we didn’t care, but no one did. However, I do recognise that this may matter to some couples, which is why I feel it’s fair to mention. The biggest issue we experienced was during the planning stage. We originally booked in September, but the wedding events planner we were working with was leaving. While we were informed of this, the transition to the new team was unfortunately very messy. Although a new manager took over, Natalie she is not suited to managing weddings. We decided to bring our wedding forward, and while the hotel itself was accommodating (even though this meant a cheaper package), Natalie was extremely difficult to deal with. Our winter wedding package included lights and drapes. Natalie insisted these could not go into the room we were allocated, was rude, passive-aggressive, suggested reverting us back to a festival package in May, and ultimately hung up the phone on me, leaving me in tears. I knew the drapes were suitable for the Garden Suite as this was our originally booked room, and we had paid extra for them. Natalie stated Food orders were initially to be sent by email, then shortly before the wedding we were told they had to be entered into an app. I outright refused due to the timing. Thankfully, (Lauren) who later took over our wedding, completely understood and did not expect this from us so close to the day. Natalie also never informed about a children’s menu, which would have been extremely helpful. We assumed children had to eat from the adult menu, only to find out very close to the wedding that a children’s menu did in fact exist. That, in honesty, is not acceptable. I was genuinely afraid to raise this with management at the time because I didn’t want our wedding to be affected. There were also multiple occasions where we were promised finalisation on certain dates that never materialised, causing a huge amount of unnecessary anxiety. The positives (and there are many) Aside from Natalie, the rest of the staff were utterly outstanding. Rachel picked up our wedding a couple of weeks beforehand. Her responses were timely, warm, and reassuring—nothing ever felt like too much trouble. She also arranged our meeting with the toastmaster. Lauren is exceptional. We met her a week before the wedding, and she reassured us that everything would fall into place and it did. She looked after me on the morning of the wedding when I was a nervous wreck, she remained patient even when timings shifted, and ensured the entire day ran like absolute clockwork. She also left a handwritten card and drinks in our room, which was such a thoughtful, personal touch. Spencer took over later in the day and honestly brought the most incredible energy. He came to meet us the night before, fitted into our wedding seamlessly, and on the day itself joined in with such warmth and joy. He understood our vibe completely. I choose to Let staff join in with our selfie mirror and QR codes only added to our memories and Spencer and Tom being part of that is something I will always treasure. Staff are part of the day, and we loved that they felt included. Spencer’s enthusiasm for weddings genuinely shines. He brought fun, laughter, and an energy that lifted the entire evening. He is a huge credit to the hotel and, in my opinion, deserves recognition and promotion. I’m been serious the guy is amazing we all loved him that’s every member of the wedding party. He is a Mercure legend! Tom was also wonderful, and bonding over rock music with us was such a lovely, touch the night before our big day! We stayed at the hotel for two nights before the wedding so we could relax and spend time with guests. From Thursday to Sunday, every single staff member went above and beyond. They knew who we was and treated us like royalty. On the morning of the wedding, staff were running coffees, helping with errands, and doing so happily and without complaint. The food was fantastic, the evening buffet was delicious, the atmosphere was incredible, and everything ran perfectly on the day. The rooms were clean, comfortable, and we had no complaints at all. The hotel was also accommodating when sorting out room costs on the Sunday—even with my questionable communication skills 😂. Final thoughts Did we have the best wedding? Absolutely yes. Despite a stressful lead-up, our wedding day itself was picture-perfect. Many of our guests have said it was the best wedding they’ve ever attended, and I am still firmly in my wedding bubble. Thank you to Rachel, Lauren, Spencer, and Tom you are an absolute credit to the Mercure Hull, and it is because of you that any issues were corrected and our day was as magical as it was. Thank you, Mercure Hull 🤍 P.s please promote Spencer thank you 🤍

Breakfast was amazing

トリップアドバイザーの評価 5.0/5

Thomas L トリップアドバイザー認証口コミ

Breakfast was absolutely amazing, from start to finish. The food was fresh, full of flavour, and clearly prepared with care. Every bite showed the quality and attention that went into it, making it a really enjoyable experience. The service was just as impressive friendly, welcoming, and attentive without being overbearing. Linda truly made sure everything was perfect, checking in at the right moments and ensuring nothing was missed. Her warm attitude and professionalism made the whole visit even better. It’s clear pride is taken in both the food and the customer experience. I’ll definitely be coming back and would highly recommend it to anyone looking for a great breakfast. 👌🏾

Dear Thomas We are very proud of our breakfast and Linda leads our morning team with such care fun and enthusiasm, thank you for recognizing their efforts

Family friendly

トリップアドバイザーの評価 5.0/5

Charlie C トリップアドバイザー認証口コミ

Lovely experience with friendly staff. Hotel room was amazing and food was delicious. Would recommend to anyone coming to the area.

Dear Charlie Thank you for your kind recommendation regards David

A complete and utter shambles

トリップアドバイザーの評価 1.0/5

Mike B トリップアドバイザー認証口コミ

My wife and myself attended their New Years Eve debacle. I have emailed bot a CEO and the General Manager, not even the common courtesy of an acknowledgement.

Dear Mike I was concerned to receive your review as it misrepresents what was a hugely enjoyable evening for the other 250 guest who celebrated New Years with us, many who have rebooked for 2026. You are frustrated that I did not email you back in a timely way but posted this review only five hours after you had emailed me. We are not perfect but as a team try really hard in our aim that all guest leave 100% satisfied and it is disappointing that you and your wife were not satisfied with our many efforts to satisfy on the 31st. Regards David

What a nice suprise.

トリップアドバイザーの評価 5.0/5

john d トリップアドバイザー認証口コミ

I needed a last minute and late check in due to a car breakdown nearby while travelling towards hull. I booked online and turned up after 8pm . The reception staff booked me in and showed me to my room. The room itself was very good. A nice big bed and a bath that I could actually lay down in, which for someone at 6ft 4 inch is a rare thing. The restaurant/breakfast ladies were extremely friendly and helpful. I woke early and hung around the bar area, but Linda showed me where the coffee machine was and we chatted away which was a nice change as a lot of hotel staff don't usually give you the time of day. She was a lovely lady and a credit to the hotel. Big thanks for being such a nice person. Also a shout out to Nicola who helped me get my breakfast and another coffee. The selection of cold options were really good, and the hot breakfast was lovely. Tasty and filling. A very nice relaxed feeling in the breakfast area. I'll definitely stop here again when I'm in the area.

Dear John It is wonderful to read how well you were looked after. Thank you for taking the time to leave a review Regards David

との提携 TripAdvisor

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