Customer review rating (ALL Rating) 4.2/5 700 reviews
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Novotel Salerno Est Arechi
Via Generale Clarck 49
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Access: 5 km / 3.11 mi 10 min drive
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Simple, tasty, healthy and balanced cuisine. Catering that provides whatever takes your fancy at any time of day or night. Enjoy a moment of escape in the restaurant, at the bar, on the terrace or in your room.
Our guest reviews
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Customer review rating 4.0/5
Agata Couples - Confirmed reviews ALL
The hotel is located on the outskirts of Salerno, nevertheless it is a great base for sightseeing the region. Big supermarket is 5 min walk away. Free comfortable parking for your car. Absolutely great breakfast. Room is specious and clean. Just the bed and pillows could have been better, more comfortable, but I need to be fair - the one we had were still ok. All in all, I recommend this hotel. It was not my first stay there and if I come back to Salerno, most probably I choose Novotel again.
Dear Madame, We very much appreciate your comments regarding your stay at the Novotel Salerno Est Arechi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gennaro Esposito Manager - Novotel Salerno Est Arechi
Customer review rating 4.0/5
Anonymous Couples - Confirmed reviews ALL
Great hotel very clean interaction with customer not as I would like to see no acknowledgment from staff
Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Salerno Est Arechi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gennaro Esposito Manager - Novotel Salerno Est Arechi
Never again - avoid if you can!
Customer review rating 0.5/5
Jack F. Families - Confirmed reviews ALL
This was my worst experience with Novotel I have ever had. I often sleep in Novotel chain , this property does not deserve novotel class - it is at best Ibis, especially when it comes to breakfast. Terrible burnt bacon and scrambled eggs like stone. Plus practically nothing else - if you do not count hard bread and hopeless cold meat. Don't buy breakfasts there, as they are worthless. Rooms yes, comfortable, but already the service at the reception desk ( except for a nice lady with red hair) is a drama. Ladies busy mainly with themselves. The same, moreover, in the restaurant - one nice person. The rest behave as if they were doing a favor that they work. In addition, the hotel is located close to the sea, but there is no way to get there, and it is completely remote and far from the city. Do not order a cab through the reception - it arrives and already has a meter 10 euros for getting there. The only plus is the parking lot.
Dear Guest thank you very much for taking the time to write to us, his impressions are very important to allow us to improve every day and always offer an impeccable service. I am sorry to read that his experience did not live up to your expectations and I assure you that I will personally verify the incident and that all necessary actions will be taken in order to improve the quality of the services mentioned. Hoping to regain your preference as soon as possible, I send you a cordial greeting, Sincerely, Gennaro Esposito Manager - Novotel Salerno Est Arechi
Don't go here
TripAdvisor rating 2.0/5
Richard M TripAdvisor review
The staff is extremely rude, would not help with the simplest requests. AC didn't work The Bathroom is tiny and set-up more for washing off a small child or a dog. The breakfast was barely edible, coffee from a machine that didn't function correctly. I understand this is a beach hotel but my experience was less than satisfactory.
Overall good stay, definitely not a 4* experience
Customer review rating 2.5/5
Anonymous Families - Confirmed reviews ALL
The swimming pool was closed. We understood from the reception staff it was supposed to open in June. There is no information about that on the website, from which it seems the pool is always open.
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price