Habita79 Hotel Pompeii - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.7/5 317 reviews

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Habita79 Hotel Pompeii - MGallery Collection - Image 4
Via Roma 10, 80045 POMPEI, Italy

Description

Hotel extras

  • Lifestyle hotel, fully renovated, very close to archaeology sites

  • Convention centre for events of all kinds

  • Lounge bar on the top floor, with panoramic views

  • Gourmet restaurant, with large garden

  • Fitness & Spa Centre

Our accommodation(s)

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Hotel location

Habita79 Hotel Pompeii - MGallery Collection

Via Roma 10
80045 POMPEI
Italy

GPS:40.749527, 14.498717

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  317 reviews

Customer review rating 4.5/5

Stephanie F. Couples - Confirmed reviews ALL

One complaint is restaurant portions were ridiculously small and over priced

Customer review rating 4.5/5

Weerasak B. Couples - Confirmed reviews ALL

Excellent location to visit Pompeii. The room was comfortable and the front desk staff were very helpful and friendly. But the restaurant staff and service were below average.

Customer review rating 3.5/5

Susan P. Families - Confirmed reviews ALL

The staff were professional and friendly. We had a problem with electrics in the bedroom but it was solved within a few hours.

Customer review rating 0.5/5

Jack O. Couples - Confirmed reviews ALL

Our stay at this substandard property was marked by a less than exceptional introduction. Firstly, we were given a room with no WiFi (a known issue). We were then moved to a room with WiFi but the living/bedroom area smelled of smoke and the bathroom smelled badly of dry pipes and sewerage. The shower door was also filthy. Management said they would upgrade us if we don't cancel and walk - which was my response after the second room was found to be substandard. For convenience only, we stayed The 'best' room had a sizeable area of wall in the living area that had been water damaged (again, a known issue). The manager, Stefano, was almost completely ineffectual. To admit to ongoing issues like damp and water ingress and skirt around why long-standing issues were not continually monitored and reissued BEFORE allowing a guest to use a room, was unacceptable. They might have refunded half a night and half the exorbitantly expensive laundry bill -something else they managed to be ineffective at with clothes returned reeking heavily of chemical fragrance - but this did not go all the way to resolving the issue This experience has actually made us stop booking Accor in favour of Marriott or Hilton. I've already shared my complaints at the hotel and have provided photos and submitted a Google review. This property is not fit for guests and people should know. That was supposed to be our anniversary.

Customer review rating 1.5/5

Luke R. Business - Confirmed reviews ALL

Closed spa and gym. This was however opens after requested. Had to move my car three times, which again is somthinng I have not experienced at a M hotel. We were them given breakfast as a gesture of good will. This was nice, we were given a menu, ordered a omelette and two coffees. We were about to leave and other guests arrived, we then saw that there was a buffet around the corner, which we weren't told about, I asked the guys said yes there is, I asked where he thought it would have been good to mention to us.... Then when we were leaving we were asked if we enjoyed our stay, I said no, the reply was OK. Normally someone would be brought to ask why, but I think the hotel didn't really care.

Other web-users rate our hotel

  • 242 reviews 9.4/10 Location
  • 272 reviews 8.9/10 Room
  • 338 reviews 9/10 Service
  • 9 reviews 5.8/10 WiFi
  • 130 reviews 8.5/10 Comfort
  • 127 reviews 9.6/10 Vibe
  • 124 reviews 7.5/10 Breakfast
  • 103 reviews 8.4/10 Amenities

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