Habita79 Pompeii MGallery

I loved our stay, its a beautiful hotel from the wellness in the basement to the rooftop bar. But there were some issues that made me score the hotel lower than that I wanted. The personnel was all around great, but we asked an inquiry about some cooking class which caused some stressful situations (which I'm not going to lay out here entirely). In the end we were able to resolve everything though. (but the stress during the process was not nice) We got upgraded which was nice, but the deluxe room didn't feel like an upgrade. The room was just a bit bigger, but felt quite empty. The distance between bed and TV, for example, just became bigger. We were on the third floor but hadn't issues with the rooftop bar (even though there was a party). We did have noise complaints from the hallway though, which wasn't very nice. There was also quite a bad smell, which the receptionist acknowledged. But they said it was because of the rain, which doesn't seem like a great excuse to me. The showering gel was empty, and didn't get refreshed. I find it strange that the cleaning service doesn't just refill the bottle between new guests. Then this issue would never occur. Also strange that there isn't a coffee machine in the room, which almost all of the other Accor hotels have. But that's not a major drawback per se. Breakfast was nice, but balance between sweets and salties was a bit off. Too many sweets. Diner was great, but will leave a review to IL Circolo on their page. As there were also some weaker points in the service. (food was amazing) Overall would give the hotel a second chance, but hope they can acknowledge and work on some of the issues mentioned.

The hotel is well located in the centre of Pompeii. The rooms are large and spotlessly clean. Lovely bathroom with a powerful shower. Staff were very helpful and friendly. I would highly recommend this hotel.

Great service ,excellent location ,walking distance from the circumvesuviana station and 2 min walk to Pompei Archeological site .

It was quite nice to stay but service was not a level we expected from this kind of four/five star hotel.

I recently stayed at Habitat for two nights. We had two rooms. We had issues with lights and AC in one room. We reported to front desk who sent someone that shut off light and AC. We had a sleepless night. Next morning asked front desk to change the room. Instead they sent someone else to “fix” the problem. Eventually we suffered with same problems second night as well. We also got billed twice and have to go through CC company to get this addressed. Breakfast was mediocre and overly priced.