Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you for taking the time to share your detailed experience with us. We are pleased to know that you appreciated our convenient location, comfortable rooms, excellent breakfast, and relaxing pool area. At the same time, please accept our sincere apologies for the inconvenience regarding your child’s sleeping arrangement. We understand that the use of a sofa bed rather than a separate third bed was not sufficiently clear at the time of booking, and we regret any misunderstanding this may have caused. More importantly, the sleeping arrangement should have been properly prepared prior to your arrival. Having to contact our team twice to have it arranged is certainly not the seamless five-star experience we aim to provide. Your comments have been shared with the relevant teams to improve both the clarity of information regarding additional bedding arrangements and our internal coordination before guest arrival. Thank you again for highlighting both the aspects you enjoyed and the areas where we can improve. Your feedback is truly valuable to us. Best Regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest First of all, please allow me to reply to you in English. Thank you very much for your perfect score and wonderful feedback. We are delighted to know that everything met your expectations and that you particularly enjoyed our breakfast and beautiful swimming pool. As an ALL Silver member, your loyalty is truly appreciated, and we are pleased to know that you had such an enjoyable experience at Pullman Bangkok King Power. We look forward to welcoming you back for another wonderful stay. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share such wonderful feedback following your stay at Pullman Bangkok King Power. We are truly delighted to know that you found our hotel comfortable and elegant, and that your experience exceeded your expectations. It is especially rewarding to hear your kind recognition of our team for being welcoming, attentive, efficient, and always available to assist. Your words, “Do not change, everything is very good,” are a wonderful compliment and a great encouragement to all of us. We are also pleased that you appreciated our convenient location, with easy access to Bangkok city center and the airport, making your journey more comfortable and convenient. Thank you once again for your generous comments and confidence in our hotel. We are delighted to know that you would choose to stay with us again should your travels bring you back to Bangkok, and we look forward to welcoming you for another memorable experience. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your kind feedback. We are delighted to know that you received a warm and professional welcome and that our team made a positive impression through their competence and respectful service. Providing genuine hospitality and ensuring every guest feels valued are our highest priorities. Your encouraging comments will be shared with our team as motivation to continue delivering exceptional service to all our guests. Thank you once again for choosing Pullman Bangkok King Power. We sincerely look forward to welcoming you back for another enjoyable stay in the future. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your perfect rating and for sharing your wonderful feedback regarding your recent stay at Pullman Bangkok King Power. We are truly delighted to know that you found our service impeccable and appreciated the attentive, friendly, and discreet hospitality provided by our team. Your kind words mean a great deal to us. It is especially rewarding to hear that our hotel has become your new favorite place to stay in Bangkok. Such a compliment is one of the greatest recognitions we can receive and serves as wonderful encouragement for our entire team. Thank you once again for your support and trust. We sincerely look forward to welcoming you back again very soon for another exceptional stay. Best regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share your feedback with us. We are pleased to know that you had a comfortable stay and an overall positive experience. It is especially rewarding to hear your kind comments regarding the politeness and professionalism of our team members. At the same time, we note that there is still room for improvement to better meet your expectations. We are particularly sorry to learn that the WiFi experience did not fully satisfy your needs. Your feedback has been shared with the relevant team for review, as we continuously strive to enhance our facilities and services. Thank you once again for your valuable comments. We sincerely hope to have the opportunity to welcome you back to Pullman Bangkok King Power and provide you with an even better experience in the future. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your kind feedback. We are delighted to know that you enjoyed your stay, appreciated our convenient location, and found our team helpful and attentive. We are also pleased to hear that the availability of French TV channels added comfort to your stay experience. Your positive comments are truly appreciated and serve as a wonderful encouragement for our team to continue delivering excellent hospitality. We sincerely look forward to welcoming you back again to Pullman Bangkok King Power for another pleasant stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for sharing your wonderful feedback regarding your recent stay at Pullman Bangkok King Power. We are delighted to know that you appreciated our convenient location, the warm welcome from our team, and the comfort of your room. It is also wonderful to hear that you enjoyed the breakfast service, swimming pool, and fitness facilities. Your kind compliments truly encourage our team to continue delivering attentive service and memorable experiences to all our guests. Thank you once again for your support, and we sincerely look forward to welcoming you back again in the near future. Best regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for taking the time to share such a thoughtful review regarding your recent stay at Pullman Bangkok King Power. We are truly delighted to know that you had an enjoyable and relaxing final stop in Asia before returning home. It is especially rewarding to hear that despite the lively atmosphere from the many professional events hosted at the hotel, you were still able to enjoy a smooth, comfortable, and peaceful stay. Your kind compliments regarding the professionalism, attentiveness, and availability of our team members mean a great deal to us. We are also very pleased that you enjoyed the culinary experiences at the hotel, from the wide variety offered at breakfast to the refined dishes and wine selection during the evening aperitif. As part of the Pullman brand, we always strive to deliver quality experiences that meet our guests’ expectations, and your encouraging feedback is truly appreciated by all of us. Thank you once again for your generous support. We sincerely wish you a pleasant journey home and hope to have the pleasure of welcoming you back again in the future. Best regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for sharing your lovely feedback regarding your recent stay at Pullman Bangkok King Power. We are delighted to know that you had a relaxing and enjoyable stay with us. It is wonderful to hear that you appreciated the early check in arrangement and the room upgrade, as well as our swimming pool, fitness center, and restaurant experience. Your kind compliments about our professional and friendly team members truly mean a great deal to us. Providing warm hospitality and ensuring our guests feel comfortable and well cared for are always our priorities. Thank you once again for your support and recommendation. We sincerely look forward to welcoming you back again for another pleasant stay in Bangkok. Best regards, ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your kind feedback and for choosing to return to stay with us again. We are truly delighted to know that you and your friends had another enjoyable experience at our hotel. It is especially rewarding to hear that everyone was pleased with the service, particularly from our team at the swimming pool. Your kind recognition will certainly be shared with them as encouragement to continue delivering warm and attentive hospitality. We sincerely appreciate your continued trust and support, and we look forward to welcoming you and your friends back again to Pullman Bangkok King Power for another memorable stay. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed the warm welcome, beautiful room, and the comfortable bedding, as well as the pleasant atmosphere throughout the hotel. It is especially rewarding to know that you had such an enjoyable experience and that you would consider returning to stay with us again. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering attentive and high quality service. We sincerely look forward to welcoming you back to Pullman Bangkok King Power in the near future. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your wonderful feedback. We are truly delighted to know that you had a very good stay with us and appreciated the warm welcome from our team. It is also a pleasure to hear that you enjoyed our excellent breakfast, as well as the spacious and comfortable room. Your kind words about our hotel mean a great deal to us and serve as a great encouragement to our entire team to continue delivering high standards of service and hospitality. We sincerely look forward to welcoming you back to Pullman Bangkok King Power for another memorable stay in the near future. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your wonderful feedback. We are truly delighted to know that you had such an enjoyable stay with us and felt warmly welcomed by our reception team. It is a pleasure to hear that your room was ready upon arrival and met your expectations in terms of space, comfort, and tranquility. Your kind words about our staff across different departments, from breakfast to housekeeping and our porters, mean a great deal to us. We are also pleased that you enjoyed our swimming pool and found it relaxing and convenient. It is great to know that our location near Victory Monument and the nearby street food options added to your overall experience. We sincerely look forward to welcoming you back to Pullman Bangkok King Power for another memorable stay. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your kind and loyal feedback. We are delighted to know that your stay was once again very comfortable and that you experienced excellent service from our entire team. It is wonderful to hear that you appreciated our well located and peaceful setting, as well as the convenient access to public transportation. We are also pleased that our Reservation team responded promptly to your needs, and that you enjoyed the service at both the Executive Lounge and the swimming pool. Your continued support means a great deal to us, and your kind words are truly encouraging for our team. We sincerely look forward to welcoming you back to Pullman Bangkok King Power for another pleasant stay in the near future. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest First of all, please allow me to reply to you in English. Thank you very much for your wonderful feedback and perfect rating. We are truly delighted to know that your stay with us marked such a great start to your time in Thailand. It is especially rewarding to hear that your room was ready upon arrival and that you enjoyed the upgrade, as well as our attentive service, well-maintained lobby, spacious and modern room, and the wide variety offered at breakfast. We are also pleased that you found our pool area relaxing and appreciated the convenience of our luggage storage service during your travels. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering excellent service. We sincerely look forward to welcoming you back to Pullman Bangkok King Power after your trip and again in the future. ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for your wonderful feedback. We are truly delighted to know that your experience with us was excellent in every aspect. It is a pleasure to hear that you enjoyed the warm welcome, attentive service, the dinner buffet, breakfast, and the Executive Lounge on the 20th floor. We are also glad that you found your room very comfortable and had a great time at our beautiful swimming pool. Your kind words are truly encouraging for our entire team, and we sincerely look forward to welcoming you back to Pullman Bangkok King Power for another exceptional stay in the near future. Best regards, Chennida (Jen) Welcomer Team Leader

Dear Valued Guest First of all, please allow me to reply to you in English. Thank you very much for sharing your thoughtful feedback. We are pleased to know that you had a comfortable stay and appreciated the quality of our facilities and overall experience. At the same time, we sincerely apologize for any disturbance caused by events and activities in the lobby area. While we do host various functions, we fully understand the importance of maintaining a peaceful and relaxing environment for our in-house guests. Your comments have been noted, and we will continue to review how we can better balance these aspects. Thank you once again for your valuable feedback. We truly hope to welcome you back to Pullman Bangkok King Power for an even more enjoyable and restful stay in the future. ZHAN LISEN(TONG) WELCOMER TEAM LEADER FRONT OFFICE

Dear Valued Guest, First of all, please allow me to reply to you in English. Thank you very much for sharing your detailed feedback following your stay at Pullman Bangkok King Power. We are delighted to know that you enjoyed our hotel facilities, including the fitness center, swimming pool, and our breakfast buffet. Your kind comments are truly appreciated. At the same time, we sincerely apologize for the inconvenience caused regarding the early check in. We fully understand how important rest is after a long journey, especially given your condition, and we truly regret that we were unable to accommodate your request upon arrival. Please kindly note that early check in is subject to room availability, however we completely understand your disappointment and will share your feedback with our team to further improve how we handle such situations with greater care and flexibility whenever possible. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and seamless experience. Best regards, Emma Yang Assistant Welcomer Manager Front Office