بولمان بانكوك كينغ باور (Pullman Bangkok King Power) 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.7/5 2,905 أراء

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بولمان بانكوك كينغ باور (Pullman Bangkok King Power) - Image 1
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‎8-2 Rangnam Road‏, ‎Thanon Phayathai Ratchathewi‏, 10400 بانكوك, تايلاند

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موقع الفندق

بولمان بانكوك كينغ باور (Pullman Bangkok King Power)

‎8-2 Rangnam Road‏, ‎Thanon Phayathai Ratchathewi‏
10400 بانكوك
تايلاند

نظام تحديد المواقع العالمي (GPS):13.758866, 100.537526

الهاتف
فاكس +66 2 680 9998

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رأي ALL  4.7/5  2,905 أراء

تقييم TripAdvisor  4.5/5  3,884 أراء

2025 شهادة تميّز

Sad to be disappointed by an old friend

ملاحظة Tripadvisor 2.0/5

WongManKong تقييم TripAdvisor المعتمد

Checked in for Pullman King Power hotel on 20Nov25 together with other 9 friends. This is my 5th or 6th time staying with this hotel if I’m not wrong. I was assigned with room 737 and when I first entered the room, I was glad to see the renovation has been finally done and the feeling was good excepted that the air conditioning was a bit noisy. I took a shower before going out for dinner but, surprisingly, I found the bathrobe was a bit worn out with small holes, hardened and not properly ironed, it was so uncomfortable to put it on after the shower. Then, I found there were only a few pieces of tissues left inside the tissue box placed inside the toilet and no spare box of tissue was found. On the next day, the toilet paper had been used up and we replaced it with the spare one. We expected the housekeeping staff will replace with another spare one as usual when they make up the room, but unfortunately, it was still not there when we were back after dinner. We also found the towel placed on the floor next to the shower room glass door looked like an used one and being reused for this purpose. I also found one of the 'fresh' towel was having some stain on it. Understand that the hotel was hosting a 'Go Green' policy since my last two staying. But there should be a balance to strive. Customer comfort go first or 'Saving the planet' if you are running a hotel. We shared these experiences with our friends staying in room 924; 938 and 733 next morning when we were having breakfast, they all have bad experiences such as tea bags and coffee capsules were not refilled for room 924; towel used by housekeeping staff for cleaning the room was left behind after clearing was done. Our friends staying in room 938 found the room door was not firmly closed after they returned from breakfast and making up of their room had been completed by that time. Friends from room 733 found the TV was unable to switch on and reported the situation before heading for breakfast, problem was not fixed when they returned after breakfast and they have to report again to the front desk, finally, a new remote control device has been brought to them to solve the problem. It seemed that only the 3 of us staying in Executive floor room 2140 did not encounter similar problems. It is so disappointing to see the hardware has been modified and upgraded in a good way, but the software of certain areas were dropped to below standard. On the other hand, the usual welcoming vibes we used to feel upon arrival at the front desk for checking-in are no longer there too. Other issues that needed improvement are the music played inside the restaurant during breakfast hours are too strong and doesn't fit the atmosphere in the morning. The live music from the lobby lounge was also a bit too loud. You may find it disturbing if you want to have a nice chat and drink with friends at the lobby. My friends staying in room 938 who is a member of the hotel group approached the front desk on 24Nov morning and asked for extending the checkout time for one hour, the staff gave him no smiling but a long face. The staff finally granted the extension but emphasized for one room only as we were 11 people staying in 5 rooms. The point is my friend didn't ask for 5 and the basic smiling for serving a customer when they approached should always be there no matter what the question is.On the day of departure, I went to the front desk and asked for the same, a tall young lady wearing glasses granted the extension with smile as I told her my transportation will pick us up at 13:00. What was making that difference? The guidelines; the training; the supervision or the people?

Dear Mr. WongManKong, Thank you very much for taking the time to share such a thorough and heartfelt review. As a loyal guest who has stayed with us five or six times, your trust truly means a great deal to us. It is therefore deeply disappointing to hear that your recent stay did not meet the standards you have come to expect from Pullman Bangkok King Power. Please accept our sincerest apologies for the many issues you and your friends encountered. We are grateful that you appreciated the upgraded room design, but we are very sorry that the experience was overshadowed by several service and housekeeping shortcomings. The worn bathrobe, insufficient tissues, and inconsistent replenishment of amenities are unacceptable and do not reflect the level of care and attention we strive to provide. The presence of stained or reused towels is particularly concerning, and we have already raised this with our Housekeeping leadership team for immediate corrective action. We are equally troubled to hear that your friends staying in other rooms also faced issues—such as amenities not being refilled, a cleaning towel left behind, a door not properly closed, and unresolved technical problems with the TV. This is not the Pullman experience we promise, and we will be reviewing these incidents in detail with both our Housekeeping and Engineering teams to prevent any recurrence. Your comments regarding the decline in our check-in warmth and the inconsistency in front desk service are taken very seriously. The contrasting experiences you described—between the unsmiling service one morning and the warm assistance you received from another team member—highlight inconsistencies that should not exist. We will reinforce our service training and supervision to ensure that every guest receives the same genuine, welcoming hospitality from the moment they arrive. We are also grateful for your feedback regarding the breakfast restaurant music and the volume of the live music in the lobby lounge. We will discuss these points with our Food & Beverage team to adjust the atmosphere so that it better matches the time of day and guest expectations. Your comment about balancing our “Go Green” policy with guest comfort is greatly appreciated. Sustainability is important to us, but it should never come at the expense of guest experience. We will review our policies to ensure this balance is better maintained. Please rest assured that all your feedback has been shared with the relevant department heads—Front Office, Housekeeping, Engineering, and Food & Beverage—for immediate review and improvement. Your honesty gives us the opportunity to correct our shortcomings. We sincerely hope that despite this disappointing stay, you will consider giving us another opportunity to restore your confidence in us. We would be honoured to welcome you and your friends back and provide the warm, seamless, and reliable Pullman experience you rightfully expect as a long-time guest. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Tip Top Stay

ملاحظة Tripadvisor 5.0/5

Spuddy58 تقييم TripAdvisor المعتمد

We recently spent 3 nights at the Pullman Bangkok King Power Hotel on our stop over from London. The hotel was really splendid, easy to get to from the airport and the facilities were great. Our room was spacious and well equipped, with a view overlooking the outdoor pool. I managed to make use of the pool and the gym during our stay. The breakfast buffet was superb- it catered for all nationalities and the coffee was decent. The staff were all courteous and helpful. The hotel is very convenient located for getting around Bangkok. We would certainly use this hotel if we visit Bangkok in the future.

Dear Khun Spuddy58, Thank you very much for sharing such a wonderful and detailed review of your recent 3-night stay with us at Pullman Bangkok King Power. We are delighted to hear that your stopover from London was comfortable and enjoyable. It is a pleasure to know that you found the hotel splendid and easy to reach from the airport, and that you enjoyed our spacious, well-equipped room with a relaxing pool view. We are also glad you had the chance to enjoy both the outdoor pool and the gym during your stay. Your compliments on our breakfast buffet, catering to a wide range of nationalities, and your appreciation of the coffee truly mean a lot to us. We are equally pleased that our courteous and helpful staff contributed positively to your experience. Our central and convenient location is indeed one of our strengths, and we are thrilled to know it made getting around Bangkok easier for you. Thank you once again for your kind words and strong recommendation. We would be delighted to welcome you back on your next visit to Bangkok. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Good Hotel, but not much deals in the KIng Power Mall

ملاحظة Tripadvisor 5.0/5

Mukta M تقييم TripAdvisor المعتمد

Stayed here on our recent trip to Thailand. We were travelling with another couple, both with 1 kid each. We got the interconnecting rooms, both the rooms were equally spacious and were a replica of each other. Mattress was very comfortable, we all had a good night sleep. There was a nice comfy arm chair with foot stool in the room, other than the bed. There was a bath tub other than the Shower area, which was a plus. We didn’t get time to use it though. The Room service in the hotel is lightning fast, we were very impressed. Food is good too.The breakfast buffet speaks for itself, we all really enjoyed, offered a lot of variety. We also enjoyed the cocktails at their bar. The Bar had nice long walls, we wanted to sit inside but there was an event going on there, so we sat outside, next to the water body, which was great too. Some of us used the pool and had fun, the pool bar also serves great cocktails. The use of steam in’t complimentary, didn’t like that part. The Hotel is connected with Kingpower Duty Free Mall, we visited once, but didn’t find that great deals there. The neighbourhood is good otherwise, there are few Seven Eleven’s, Massage shops and local eateries at walking distance.

Dear Valued Guest, Thank you very much for sharing such a detailed review of your recent stay with us. We are delighted to hear that you and your family enjoyed the spacious interconnecting rooms, comfortable mattresses, fast room service, as well as the variety and quality of our breakfast buffet. It is also wonderful to know that you had a great time at our bar and by the pool, and that our cocktails left a good impression. We appreciate your feedback regarding the steam room access and your experience at the King Power Duty Free Mall. While the mall operates separately from the hotel, we understand your expectations and will certainly share your comments with the relevant team. Thank you as well for highlighting the convenience of our location, with easy access to local shops, 7-Eleven, massage places, and eateries. We hope to have the pleasure of welcoming you and your family back to Pullman Bangkok King Power for another enjoyable and relaxing stay. Best regards, Emma Yang Assistant Welcomer Manager Front Office

Great place for holding an event!

ملاحظة Tripadvisor 5.0/5

Curiosity35153523809 تقييم TripAdvisor المعتمد

We held a meeting in Pullman and the participants stayed at the hotel. The event manager team was great, super responsive and attentive! For lunch, a wide array of food was served, which was great to cater to the different nationalities invited to the event.

Dear Valued Guest, Thank you very much for sharing your wonderful feedback. We are delighted to learn that your meeting and stay at Pullman Bangkok King Power were enjoyable and successful. It’s great to hear that our Event Manager team provided responsive and attentive service, and that the variety of lunch options met the preferences of all participants. Your kind words will certainly be shared with our team as they will be proud to know their efforts made a positive impression. We truly appreciate your trust in choosing our hotel for your event and look forward to welcoming you and your participants back for another successful occasion. Best regards, Emma Yang Assistant Welcomer Manager Front Office

The Best dinner with Pullman

ملاحظة Tripadvisor 5.0/5

Culture38178689550 تقييم TripAdvisor المعتمد

Good taste and fresh seafood buffet Good welcome & service by Ton-Phai Of course, we will back again with my family time. The location is very comfortable travel and Beside the King power mall after dinner yiu can enjoy shopping in the same day.

Dear Valued Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had the best dinner experience at Pullman Bangkok King Power and truly enjoyed the fresh seafood buffet, warm welcome, and attentive service from Khun Ton Pai. It is great to know that you also appreciated our convenient location beside King Power Duty Free, making it easy to enjoy both dining and shopping in one visit. Your kind words mean a lot to us and will be proudly shared with our team. We look forward to welcoming you and your family back again soon for another memorable dining experience. Best regards, Chennida (Jen) Welcomer Team Leader

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