Dear Maitha, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for returning to stay at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, your opinion is very valuable to me in order to reflect on our current service standard and look at ways to further improve the guest's experience in the future. I am glad to read that you have fully enjoyed your time with us and appreciated the friendly and helpful service spirit from our entire team along with everything else our resort had to offer for an indulging moment on your recent visit. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Auf A. A. Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Diamond Elite member, I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to continuously improve our guest's experience and enhance your future stays. However, I understand that your recent arrival experience was not to your expectation and you were unhappy with the lack of recognition and service attentiveness as a loyal Accor Plus Diamond member. I sincerely empathize with your feeling and deeply apologize for the service shortfall and for the negative impression serviceleft from your recent visit. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors dissatisfied on this occasion. While I honestly do not have any excuse for this service shortfall, rest assured that I have personally reviewed these matters with our Front Office Manager and our Loyalty Manager to re-emphasize on the genuine, friendly and welcoming service spirit that characterize our Movenpick Service Standard and provide further training and coaching to the concerned service attendance about the Accor Plus member benefits, the consistency in the recognition and service delivery to avoid such cumbersome experiences. I trust this will ease your concerns and bring you comfort and reassurance that your experience and feedback matters to me. In spite of the above matter, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensuring a more seamless and blissful stay. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Mr. Faisal, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to further enhance our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the friendly and genuine service spirit from our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Talal, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to continuously improve our guest's experience and enhance your future stays. While I understand that your recent stay experience was overall up to your expectation, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 80 out of 100. I acknowledge that 80 is an acceptable score, yet I genuinely believe that there is always room for improvement. I understand from your comment that you were unhappy with the arrival experience due to the delayed check-in process. I sincerely empathize with your feelings and humbly apologize for the negative feeling created upon your arrival, this is certainly not aligned with the anticipatory and helpful service standard we have been training our team to deliver back to our guests. I have called for an investigation, speaking with our Duty Manager and reviewing our logbook recording all guest's feedback, but understand that no comment has been raised to our team or recorded during your stay or upon your departure. I understand that on the day of your arrival, the hotel was operating at high occupancy with a heavy volume of check-ins, which unfortunately caused the inconvenience for you. Rest assured that I have reviewed this matter with our Front Office Manager to and re-emphasized to our reception team the importance of managing the check-in process more effectively and providing transparent communication regarding the waiting times to avoid such inconvenience and reoccurrence in the future. While this may not take away any negative feeling from your last visit, I genuinely hope this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. In spite of the above matter, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensuring a more seamless and blissful stay. Best regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok ru…

Dear Mr. A., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for taking the time to share your experience following your recent stay at Movenpick BDMS Bangkok Hotel. As a valued ALL Accor member, your opinion is very valuable to me in order to reflect on our current service standard and look at ways to constantly improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the friendly service spirit from our team, along with everything our resort had to offer for an indulging moment. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear بو ي., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve the guest\'s experience in the future. I am pleased to read that your recent stay was overall up to your expectation and you have appreciated the calm and quietness of the resort for a fully relaxing time. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. With kind regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Saif, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued Accor ALL member, your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve the guest\'s experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us. As the guest\'s experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. With kind regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Mr. A., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our current service offerings and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly appreciated your time with us. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. With kind regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok ru…