Novotel São Paulo Jaraguá Conventions Hotel 4 stars

TripAdvisor rating 4.0/5 2,412 reviews
Novotel São Paulo Jaraguá Conventions
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Hotel extras

  • Modern rooms in a well-preserved historic building

  • Free transfer to the historic center and city center. Please contact us

  • The hotel is home to the Jaraguá theater

  • Privileged location at the heart of São Paulo

  • Wide range of rooms to host meetings and conferences

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff

Hotel location

Novotel São Paulo Jaraguá Conventions

R. Martins Fontes 71
CENTRO
01050-000
são paulo
brazil

Tel: +551128027000

Fax: (+55)11/28027053

Contact email

Check-in from 12h00

Check out up to 12h00

  • AIRPORT SERVICE :   Front of hotel

  • TERMINAL BANDEIRA :   Praça da Sé

  • METRO :   Vermelha e Amare Anhangabau e República

  • By plane

    AEROPORTO DE CONGONHAS At 11km / 6.84 miles

  • By plane

    CONGONHAS At 10km / 6.21 miles

  • By plane

    GUARULHOS INTL AIRP At 25km / 15.53 miles

GPS :-23.548484, -46.642822

Our accommodations

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

Standard Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 3 single beds

  • Max. number of persons: 3
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Junior Suite with 1 double bed

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Executive Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room for disabled guests with 1 double bed

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room for guests with limited mobility with twin beds

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

RESTAURANTE 365

Type of cuisine: International

The excellent 365 restaurant at the heart of São Paulo seats up to 160 diners in a private space with vintage décor and quick, helpful service. The wide variety of dishes and à la carte and buffet services mean that there is something for every taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

365 BAR

Photo non contractuelle / Strictly non binding

The comfortable and relaxed 365 bar is the perfect place for guests looking for a quick refreshment or to enjoy drinks, beers and delicious Brazilian snacks at happy hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 35

  • Maximum size: 420

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel São Paulo Jaraguá Conventions

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

16,559 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,412 reviews

Customer review rating 4.4/5

Maira B. F. Business - 04/12/2019 Confirmed reviews ALL

HOTEL EXCELENTE

Olá Maira, Agradecemos por ter nos escolhido para ser o seu hotel em São Paulo! Nos enche de orgulho e satisfação saber que você gostou de sua experiência conosco! Esperamos te ver novamente em breve em nosso hotel! Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS #NOVOTELJARAGUÁ

Good hotel - Good Location - Great Price

Customer review rating 4.4/5

Anonymous Solo - 02/12/2019 Confirmed reviews ALL

I frequently stay at this hotel when I visit SP, and am very impressed it offers so much value.

Dear Mr. G., Thank you for choosing us to be your hotel in Sao Paulo! It fills us with pride and satisfaction to know that you enjoyed your experience with us! We sincerely regret that there was no early check in available. We note that your next booking is for next year only, and we hope we don't have to wait so long to see you again, but anyway, we have already indicated this booking Early Check in free subject to availability. We will all be available! Sincerely Agatha Canhadas Customer Experience NOVOTEL SAO PAULO JARAGUÁ CONVENTIONS

A great place to stay; centrally located, safe neighborhood and polite and helpful staff.

Customer review rating 4.4/5

David S. Solo - 30/11/2019 Confirmed reviews ALL

Novotel, Sao Paulo was the ideal hotel for me; Great location, reasonable rates and around the clock security. I felt safe and welcomed too. The reception desk was always polite and helpful. The bilingual staff workers were extremely helpful. And room service always available. My last minute request to check out at 1700h rather that the customary noon check-out was granted without issue. Thank you very much.

Dear David S., Novotel Jaraguá thanks you for being chosen as your hotel in Sao Paulo! Our team was extremely happy to hear that you enjoyed our service. Jaraguá is more than a place to sleep. And you will always be welcome! Thanks so much for sharing your review !!! Agatha Canhadas Customer Experience NOVOTEL SAO PAULO JARAGUÁ CONVENTIONS # NOVOTELJARAGUÁ
Customer review rating 4.4/5

Cintia Friends - 25/11/2019 Confirmed reviews ALL

Very good hotel, very clean and organized

Dear Cintia Aparecida M., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Positif

Customer review rating 4.4/5

Seth Business - 23/11/2019 Confirmed reviews ALL

I loved your hotel, pictures on website are real. The room was lard and clean

Dear Seth K., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS #NOVOTELJARAGUÁ

Great Location, Super Room, & Outstanding Staff

Customer review rating 4.4/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

We had come to Brazil for meetings in Belem and Palmas. We felt we should see some of Sao Paulo before leaving the country but only had one day. The location was perfect for walking around, the room was everything we could ask for, and your staff was most helpful with any of our needs. The breakfast was outstanding in its offerings. We really would have liked to have had one more day to stay.

Dear Lucinda B., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL JARAGUA SÃO PAULO CONVENTIONS

awsome

Customer review rating 4.4/5

Goran P. Friends - 20/11/2019 Confirmed reviews ALL

great expirince you guys have awsome employes

Dear Goran p., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Business/Birthday Trip

Customer review rating 4.4/5

Anonymous Business - 06/11/2019 Confirmed reviews ALL

Everything else is always great staying there, except for the continuing mal-functioning internet system. I am totally disappointed and upset with the internet system. I commented on this matter several times and it's still the same. You have done great and changed the old sofas in the suites. I will not waste my time and complain about this again. Because I cannot understand why you cannot invest a few dollars to place router extenders in all room hallways, especially to accommodate businessmen/women.

Dear Hulbert H., Thank you for taking the time to tell us about your experience at the Novotel Jaraguá I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Good hotel in town.

Customer review rating 4.4/5

P. K. C. Business - 04/11/2019 Confirmed reviews ALL

It's good hotel. Room are big and clean. Breakfast is good with many choices. Quite crowdy, it seems there was an event going on. The evening dinner buffet was good. Friendly staff.

Dear Mr. C., Novotel Jaraguá thanks you for being chosen as your hotel in Sao Paulo! Our team was extremely happy to hear that you enjoyed our service. Jaraguá is more than a place to sleep. And you will always be welcome! Thanks so much for sharing your review !!! Kind regards Agatha Canhadas Customer Experience NOVOTEL SAO PAULO JARAGUÁ CONVENTIONS # NOVOTELJARAGUÁ

Great!!our

Customer review rating 4.4/5

Lo… Families - 01/11/2019 Confirmed reviews ALL

Our staying was very pleasant and we would recommend your hotel to everyone!!

Dear Lorena We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Okay, but not the best hotel I have stayed in

Customer review rating 4.4/5

Stephen P. Families - 30/10/2019 Confirmed reviews ALL

We ate in the restaurant a couple of times and I wouldn’t recommend it for great service

Dear Stephen P., We were glad you enjoyed our structure and accommodations. At the same time, we regret the setbacks that, unfortunately, happened on the part of our team, which ultimately affected your experience. Let us inform you that this is not the quality standard we seek to provide to our customers. Rest assured that those in charge of the areas involved are already seeing improvements to ensure an excellent hospitality experience. Our team looks forward to welcoming you again so we can reverse your impressions! Kind Regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Always a pleasure

Customer review rating 4.4/5

Stephan H. Business - 29/10/2019 Confirmed reviews ALL

Par excellence

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Guest Experience

The stay is ok but surrounding security is worrying

Customer review rating 4.4/5

Klemens L. Business - 28/10/2019 Confirmed reviews ALL

Gym room some Equipment is not working in good condition. Room's Hygiene is ok. And the size is big. We are warned by the security staff everyday about the robbing of mobile phone. so bad is the security there?

Dear Mr. L. Thanks for sharing your experience. We were glad you enjoyed the structure of our rooms. About our academy we will transmit your comments to those responsible. About safety, we always instruct our customers, especially foreigners, about the dangers in the external zone. The central region of Sao Paulo is unfortunately not as safe as we would like, so we feel it is our duty to always warn our guests about these conditions. We hope to see you again soon at a next lodging. Kind regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

The parking service needs to be improved

Customer review rating 4.4/5

Victor, W. C. Business - 27/10/2019 Confirmed reviews ALL

Basically, I was satisfied with the quality of the hotel. The location, the room, the quick response of the team and the security of your hotel are all very good. The only thing I need to complain is about your parking service. I highly suggest that your hotel needs to arrange a completed training fir them. They are neither professional nor competent. I saw them delivered a wrong car, or charged a wrong value(including me). They always took long time to deliver my car and sometimes they seemed that they have no idea where they parked the car. Also, they don't know how to talk properly in front of customers. They were taking loudly, or even fighting to each other. Comparing to your well trained team of the hotel, your parking service team looks no different from those parking services on the street, which lower the whole professional image of your hotel. I feel bad for you...

Dear Mr. C., Thanks for sharing your comments. We are sorry for the setbacks, which unfortunately happened to our parking staff, which ultimately affected your experience. Let us inform you that this is not the quality standard we seek to provide to our customers. Rest assured that those in charge of the areas involved are already seeing improvements to ensure an excellent hospitality experience. Our team looks forward to welcoming you again so we can reverse your impressions! Kind Regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

It was great, the service, breakfast, room.

Customer review rating 4.4/5

Anonymous Business - 15/10/2019 Confirmed reviews ALL

All good.

Dear Erin C., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

4 nights in São Paulo

Customer review rating 4.4/5

Anonymous Business - 13/10/2019 Confirmed reviews ALL

It was ok good breakfast good room the location is not the best due to the proximity to praça da república that is a dangerous area in the city

Dear Salomao F., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Everything was good. Except the low Internet connection speed

Customer review rating 4.4/5

Euripedes C. Business - 06/10/2019 Confirmed reviews ALL

I would like very much if The Jaragua Novotel enhance Internet Quality. Even if the Hotel tax it. Like the Maksoud Hotel (Accor) does.

Dear Euripedes C., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Local agradável

Customer review rating 4.4/5

Lorene F. Business - 02/10/2019 Confirmed reviews ALL

Acolhedora Agradável Eficiente

Prezada Sra Lorene, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Nothing exceptional

Customer review rating 4.4/5

Anonymous Business - 02/10/2019 Confirmed reviews ALL

The room was comfortable, the linen of good quality, but the staff did not provide good service.

Dear Denise Lopes R., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Not what I am expected or what I am used to.

Customer review rating 4.4/5

Anonymous Business - 30/09/2019 Confirmed reviews ALL

A food wifi is really important for a business trip, and the hotel's wifi is really bad. Besides, the bed was short, the pillows were really discomfortable and I could hear a lot of noises from the corridor at night, which made it difficult to sleep.

Dear Emiliano Patricio B., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com
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