Novotel São Paulo Jaraguá Conventions Hotel 4 stars

Name: Novotel São Paulo Jaraguá Conventions
Address: SÃO PAULO, 01050-000, BRAZIL
Telephone: (+55)11/28027000
Rating: 4.4

Customer review rating 4.4/5 17,198 reviews

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+ 21 Services

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Novotel São Paulo Jaraguá Conventions Hotel

Hotel that makes every moment matter

At Novotel Jaraguá you can count on the comfort of a hotel and the practicality of being located in the centre of São Paulo. The hotel offers large rooms with comfortable beds, gym, air conditioning, family space, parking, electronic concierge, Wi-Fi, and typical Oriental breakfast. Novotel Jaraguá also has an official theatre, with plays on weekends.

Hotel extras

Modern rooms in a well-preserved historic building
Free transfer to the historic center and city center. Please contact us
The hotel is home to the Jaraguá theater
Privileged location at the heart of São Paulo
Wide range of rooms to host meetings and conferences

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Private indoor parking (Paying)
- Valet parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- Chinese Mandarin
- English
- Spanish
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check in from 9AM (Paying)Need access to your room from 9 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- Late check-out up to 3pm (Paying)Extend your stay until 3pm to make the most of your departure day. Remember, Novotel offers this service free of charge on Sundays. Please confirm availability at check-in.
Dry cleaning / IroningPaying
Porter

BreakfastPaying
1 restaurant(s)
1 bar(s)

Fitness centre

35 meeting room(s)
Conventions hotel
Web Corner on a Mac
Business center with support staff

Hotel location

Novotel São Paulo Jaraguá Conventions

R. Martins Fontes 71
CENTRO
01050-000
são paulo
brazil

Tel: +551128027000

Fax: (+55)11/28027053

Contact email :

Check-in from 14h00

Check out up to 12h00

AIRPORT SERVICE : Front of hotel
TERMINAL BANDEIRA : Praça da Sé
METRO : Vermelha e Amare Anhangabau e República

By plane
AEROPORTO DE CONGONHAS At 11km / 6.84 miles
By plane
CONGONHAS At 10km / 6.21 miles
By plane
GUARULHOS INTL AIRP At 25km / 15.53 miles

GPS :-23.548484, -46.642822

Our accommodations

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

Standard Room with 1 kingsize bed

Max. number of persons: 2
Area: From 21 m² / 226 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Standard Room with 2 single beds

Max. number of persons: 2
Area: From 21 m² / 226 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room with 2 single beds

Accessible room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room with 3 single beds

Max. number of persons: 3
Area: From 31 m² / 334 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Junior Suite with 1 double bed

Max. number of persons: 2
Area: From 29 m² / 312 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Executive Room with 1 double bed and sofa

Max. number of persons: 4
Area: From 34 m² / 366 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room for disabled guests with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 36 m² / 388 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room for guests with limited mobility with twin beds

Accessible room

Max. number of persons: 3
Area: From 36 m² / 388 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Rooms

Our restaurants and bars

RESTAURANTE 365

Type of cuisine: International

The excellent 365 restaurant at the heart of São Paulo seats up to 160 diners in a private space with vintage décor and quick, helpful service. The wide variety of dishes and à la carte and buffet services mean that there is something for every taste.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

365 BAR

The comfortable and relaxed 365 bar is the perfect place for guests looking for a quick refreshment or to enjoy drinks, beers and delicious Brazilian snacks at happy hour.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 35
Maximum size: 420 m²
Maximum capacity: 400 people
Maximum banquet capacity: 300 people

Find out more

lost reservation at check in, room floor not that clean, bathroom amenities are poor

Simon Solo - 23/03/2020 Confirmed reviews ALL

I booked at the official website, and they can't find my reservation at check in, what a joke. the floor is not very clean, feels like no cleaning for a week. pretty much no bathroom amenities.

Dear Jinyu S., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Regular

Carlos B. Families - 14/03/2020 Confirmed reviews ALL

Local regular. Quarto necessitando de pintura é reforma.

Olá Carlos, Agradecemos a avaliação, nossa equipe ficará feliz em saber da sua satisfação. Suas sugestões de melhorias serão levadas aos setores responsáveis para que no futuro possamos garantir uma excelente experiência de hospitalidade. Esperamos te ver novamente em breve em uma próxima hospedagem. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Comfortable and great breakfast

Vladia H. Business - 09/03/2020 Confirmed reviews ALL

Room has a great size and mattress is comfortable. They have an amazing breakfast with various item from colonial to international. I stayed for a week there and was surprised to see that they change quite a lot of the items they serve and always include fresh fruits and local/ regional traditional options.

Dear Vladia H., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Great location

Nicole Friends - 04/03/2020 Confirmed reviews ALL

Really great accommodations, friendly environment

Dear Nicole A., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Well located

Lhg Solo - 02/03/2020 Confirmed reviews ALL

Great location near interesting restaurants and 2 Starbucks. There was a nearby park with craft fair on Sunday and a library and cultural centers. Hotel was clean and rooms large. Hotel personnel pleasant and helpful with directions. I definitely will benzamycin gel returning the next time I visit São Paulo.

Dear Mr. G., Thank you for sharing your experience and we are very happy that it was positive! Glad you liked our location, we hope you can have other opportunities to enjoy the incredible attractions of downtown São Paulo! Graciously Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Great value, great location in the Big City

R. W. Friends - 29/02/2020 Confirmed reviews ALL

Very nice and spacious room for us, with great views of the city and nearby square. we were in the middle of everything we wanted in SP, close to the metro, shopping, and all the sites of this lively city. The rate made it a great value of money, with great dining and lobby bar on site. It was our first visit to Brazil and look forward to coming back again soon.

Hi Robert! Thank you for sharing your experience and we are very happy that it was positive! We are glad you liked our location, we hope you can have other opportunities to enjoy the incredible attractions of São Paulo downtown! Graciously Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Anonymous Business - 26/02/2020 Confirmed reviews ALL

Sem problemas, ótimo checkin e rapidez no checkout

Olá Maria Lia! Agradecemos por compartilhar sua experiência conosco e ficamos felizes que tenha sido positiva. Permita-nos esclarecer o comentário em relação ao Welcome Drink, este é um benefício disponível a partir do status Silver do programa ALL. Confira todos os benefíocios em https://all.accor.com/loyalty-program/cards-status-benefits/index.pt-br.shtml Esperamos te ver novamente em breve em uma próxima hospedagem. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Nice place to be

Jaime W. P. Couples - 22/02/2020 Confirmed reviews ALL

Nice

Olá Sr. Jaime, Agradecemos a avaliação positiva, nossa equipe ficará feliz em saber da sua satisfação. Esperamos te ver novamente em breve em uma próxima hospedagem. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Great experience.

Anonymous Business - 13/02/2020 Confirmed reviews ALL

This is my second stay at your hotel. I am generally impressed with all the staff who have been friendly and professional. The room was clean and comfortable. However, I recommend that you replace the bed in room 806 as one side of it has completely collapsed making it difficult for two people to use it.

Dear Brian Eugene S., Thank you for taking the time to tell us about your experience at the Novotel Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Adequate but not top service

keiziroi Family - 13/01/2020 TripAdvisor review

Booked an executive room (1 king bed) with sofa bed but when checking in the receptionist asked whether I want 2 beds room, but without telling me that would be a superior room with 2 single beds, which was a room category downgrade. Although the price difference was small, I did expected a bigger room. The staff here didn't speak much English.

Hello keiziroi! We thank you for sharing your experience with us and we are glad that in general it was positive. Let us inform you that when we offered you the category change it was for the sole purpose of providing you with more comfort and convenience, as the size of our apartments does not differ in this case. We hope to have a next opportunity to welcome you and take you to visit our apartments on the spot so that you can choose what you like most with certainty. Kind regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Ótima experiencia

Juliano Families - 08/01/2020 Confirmed reviews ALL

Recepcionista "Vinicius" extremamente educado e prestativo.

Olá Sr. Juliano! O Novotel Jaraguá agradece por ter sido escolhido como seu hotel em São Paulo! O Vinicius e toda nossa equipe ficou extremamente feliz em saber que você gostou de nosso atendimento. O Jaraguá é mais do que um lugar para dormir. E você será sempre bem vindo! Muito obrigada por compartilhar sua avaliação!!! Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS #NOVOTELJARAGUÁ

Maira B. F. Business - 04/12/2019 Confirmed reviews ALL

HOTEL EXCELENTE

Olá Maira, Agradecemos por ter nos escolhido para ser o seu hotel em São Paulo! Nos enche de orgulho e satisfação saber que você gostou de sua experiência conosco! Esperamos te ver novamente em breve em nosso hotel! Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS #NOVOTELJARAGUÁ

Good hotel - Good Location - Great Price

Anonymous Solo - 02/12/2019 Confirmed reviews ALL

I frequently stay at this hotel when I visit SP, and am very impressed it offers so much value.

Dear Mr. G., Thank you for choosing us to be your hotel in Sao Paulo! It fills us with pride and satisfaction to know that you enjoyed your experience with us! We sincerely regret that there was no early check in available. We note that your next booking is for next year only, and we hope we don't have to wait so long to see you again, but anyway, we have already indicated this booking Early Check in free subject to availability. We will all be available! Sincerely Agatha Canhadas Customer Experience NOVOTEL SAO PAULO JARAGUÁ CONVENTIONS

A great place to stay; centrally located, safe neighborhood and polite and helpful staff.

David S. Solo - 30/11/2019 Confirmed reviews ALL

Novotel, Sao Paulo was the ideal hotel for me; Great location, reasonable rates and around the clock security. I felt safe and welcomed too. The reception desk was always polite and helpful. The bilingual staff workers were extremely helpful. And room service always available. My last minute request to check out at 1700h rather that the customary noon check-out was granted without issue. Thank you very much.

Dear David S., Novotel Jaraguá thanks you for being chosen as your hotel in Sao Paulo! Our team was extremely happy to hear that you enjoyed our service. Jaraguá is more than a place to sleep. And you will always be welcome! Thanks so much for sharing your review !!! Agatha Canhadas Customer Experience NOVOTEL SAO PAULO JARAGUÁ CONVENTIONS # NOVOTELJARAGUÁ

Cintia Friends - 25/11/2019 Confirmed reviews ALL

Very good hotel, very clean and organized

Dear Cintia Aparecida M., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Positif

Seth Business - 23/11/2019 Confirmed reviews ALL

I loved your hotel, pictures on website are real. The room was lard and clean

Dear Seth K., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS #NOVOTELJARAGUÁ

Great Location, Super Room, & Outstanding Staff

Anonymous Business - 21/11/2019 Confirmed reviews ALL

We had come to Brazil for meetings in Belem and Palmas. We felt we should see some of Sao Paulo before leaving the country but only had one day. The location was perfect for walking around, the room was everything we could ask for, and your staff was most helpful with any of our needs. The breakfast was outstanding in its offerings. We really would have liked to have had one more day to stay.

Dear Lucinda B., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL JARAGUA SÃO PAULO CONVENTIONS

awsome

Goran P. Friends - 20/11/2019 Confirmed reviews ALL

great expirince you guys have awsome employes

Dear Goran p., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Business/Birthday Trip

Anonymous Business - 06/11/2019 Confirmed reviews ALL

Everything else is always great staying there, except for the continuing mal-functioning internet system. I am totally disappointed and upset with the internet system. I commented on this matter several times and it's still the same. You have done great and changed the old sofas in the suites. I will not waste my time and complain about this again. Because I cannot understand why you cannot invest a few dollars to place router extenders in all room hallways, especially to accommodate businessmen/women.

Dear Hulbert H., Thank you for taking the time to tell us about your experience at the Novotel Jaraguá I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Good hotel in town.

P. K. C. Business - 04/11/2019 Confirmed reviews ALL

It's good hotel. Room are big and clean. Breakfast is good with many choices. Quite crowdy, it seems there was an event going on. The evening dinner buffet was good. Friendly staff.

Dear Mr. C., Novotel Jaraguá thanks you for being chosen as your hotel in Sao Paulo! Our team was extremely happy to hear that you enjoyed our service. Jaraguá is more than a place to sleep. And you will always be welcome! Thanks so much for sharing your review !!! Kind regards Agatha Canhadas Customer Experience NOVOTEL SAO PAULO JARAGUÁ CONVENTIONS # NOVOTELJARAGUÁ

Our most recent 20 reviews

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