Novotel Sao Paulo Jaragua Conventions 4 stars

Customer review rating (ALL Rating) 4.4/5 6,372 reviews

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ALLSAFE approved hotel

Hotel extras

  • EVENTS: Large corporate event rooms and amphitheaters.

  • FAMILY: Accommodations with bathtub. Up to 2 adults and 2 kids.

  • PET-FRIENDLY: Pet's vaccination card is mandatory. Fees apply.

  • WHERE: 20-minute drive from the São Paulo Airport (Congonhas).

  • INCLUSIVE: Adapted rooms for people with reduced mobility.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Sao Paulo Jaragua Conventions

R. Martins Fontes 71, CENTRO
01050-000 SAO PAULO

GPS:-23.548484, -46.642822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service


The excellent 365 restaurant at the heart of São Paulo seats up to 160 diners in a private space with vintage décor and quick, helpful service. The wide variety of dishes and à la carte and buffet services mean that there is something for every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,372 reviews

TripAdvisor Rating  4.5/5  3,146 reviews

Certificate of excellence 2023

Good Stay

Customer review rating 3.5/5

Jay B. Solo - Confirmed reviews ALL

Pros: Very nice rooms with big windows and white marble. Great views of the city skyline. Excellent and expansive breakfast buffet. Cons: Insufficient and inadequate air conditioning on very hot and sunny days. Significant delays at the front desk and crowded lobby and elevators, apparently in part as a result of large tourist groups.

Nice room

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The staff at the reception was polite and helpful. I had a nice room on a high floor with a great view. The room, however, was not very clean, with dust and hair. There was no complimentary drinking water, and no coffee making machine in the room. Please get rid of the paying minibar - it is just clutter.

Very busy

Customer review rating 3.5/5

Ian E. Couples - Confirmed reviews ALL

Excellent room and facilities but crowded everywhere in the hotel. Long queues at check-in and difficult to find a table at breakfast, although range of food choice excellent. Location not ideal with evidence of poverty amongst some local people.

My room was very poor, damp and smelly. There was water leaking on my bathroom floor. Not good at all.

Customer review rating 1.5/5

Iain N. Business - Confirmed reviews ALL

The staff were very friendly, the food was good and the general facilities were OK. My room was dreadful and ruined my stay at the hotel. I would not return or recommend.

Good rooms but not so good service

TripAdvisor rating 2.0/5

VincentG1604 TripAdvisor review

Rooms are OK and mostly quiet in this centrally located building. Team did it best to try to give good service but the organization of this hotel seems to be a total mess. Arrogant women called me twice on the phone saying I had excedded the check-out time (Night team allowed me late check-out as a Platinum member but the i forlation was lost). It was my 6th stay here but I may now consider going to another Hotel group.

Dear Vincent, Thank you for taking the time to tell us about your experience at the Novotel Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinicius Godoy Customer Experience

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Other web-users rate our hotel

  • 1,153 reviews 8.9/10 Location
  • 2,297 reviews 7.4/10 Room
  • 2,872 reviews 8.2/10 Service
  • 190 reviews 4.3/10 WiFi
  • 1,269 reviews 8.2/10 Breakfast
  • 1,002 reviews 7.2/10 Comfort
  • 968 reviews 7.2/10 Cleanliness
  • 58 reviews 7.6/10 Wellness Area

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