Novotel Sao Paulo Jaragua Conventions 4 stars

Pros: Very nice rooms with big windows and white marble. Great views of the city skyline. Excellent and expansive breakfast buffet. Cons: Insufficient and inadequate air conditioning on very hot and sunny days. Significant delays at the front desk and crowded lobby and elevators, apparently in part as a result of large tourist groups.

The staff at the reception was polite and helpful. I had a nice room on a high floor with a great view. The room, however, was not very clean, with dust and hair. There was no complimentary drinking water, and no coffee making machine in the room. Please get rid of the paying minibar - it is just clutter.

Excellent room and facilities but crowded everywhere in the hotel. Long queues at check-in and difficult to find a table at breakfast, although range of food choice excellent. Location not ideal with evidence of poverty amongst some local people.

The staff were very friendly, the food was good and the general facilities were OK. My room was dreadful and ruined my stay at the hotel. I would not return or recommend.

Rooms are OK and mostly quiet in this centrally located building. Team did it best to try to give good service but the organization of this hotel seems to be a total mess. Arrogant women called me twice on the phone saying I had excedded the check-out time (Night team allowed me late check-out as a Platinum member but the i forlation was lost). It was my 6th stay here but I may now consider going to another Hotel group.