Novotel São Paulo Jaraguá Conventions Hotel 4 stars

We had come to Brazil for meetings in Belem and Palmas. We felt we should see some of Sao Paulo before leaving the country but only had one day. The location was perfect for walking around, the room was everything we could ask for, and your staff was most helpful with any of our needs. The breakfast was outstanding in its offerings. We really would have liked to have had one more day to stay.

great expirince you guys have awsome employes

Everything else is always great staying there, except for the continuing mal-functioning internet system. I am totally disappointed and upset with the internet system. I commented on this matter several times and it's still the same. You have done great and changed the old sofas in the suites. I will not waste my time and complain about this again. Because I cannot understand why you cannot invest a few dollars to place router extenders in all room hallways, especially to accommodate businessmen/women.

It's good hotel. Room are big and clean. Breakfast is good with many choices. Quite crowdy, it seems there was an event going on. The evening dinner buffet was good. Friendly staff.

Our staying was very pleasant and we would recommend your hotel to everyone!!

We ate in the restaurant a couple of times and I wouldn’t recommend it for great service

Par excellence

Gym room some Equipment is not working in good condition. Room's Hygiene is ok. And the size is big. We are warned by the security staff everyday about the robbing of mobile phone. so bad is the security there?

Basically, I was satisfied with the quality of the hotel. The location, the room, the quick response of the team and the security of your hotel are all very good. The only thing I need to complain is about your parking service. I highly suggest that your hotel needs to arrange a completed training fir them. They are neither professional nor competent. I saw them delivered a wrong car, or charged a wrong value(including me). They always took long time to deliver my car and sometimes they seemed that they have no idea where they parked the car. Also, they don't know how to talk properly in front of customers. They were taking loudly, or even fighting to each other. Comparing to your well trained team of the hotel, your parking service team looks no different from those parking services on the street, which lower the whole professional image of your hotel. I feel bad for you...

All good.

It was ok good breakfast good room the location is not the best due to the proximity to praça da república that is a dangerous area in the city

I would like very much if The Jaragua Novotel enhance Internet Quality. Even if the Hotel tax it. Like the Maksoud Hotel (Accor) does.

Acolhedora Agradável Eficiente

The room was comfortable, the linen of good quality, but the staff did not provide good service.

A food wifi is really important for a business trip, and the hotel's wifi is really bad. Besides, the bed was short, the pillows were really discomfortable and I could hear a lot of noises from the corridor at night, which made it difficult to sleep.