Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,765 reviews

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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,765 reviews

TripAdvisor Rating  4.6/5  22,274 reviews

Certificate of excellence 2025

Wonderful airport hotel with 5 star service

TripAdvisor rating 5.0/5

Belleln154 TripAdvisor review

We really enjoyed our time at the sofitel again. We had access to the lounge and Sujee and Ronaldo were fantastic hosts. They went above and beyond to look after us. They are a credit to the hotel. We are looking forward to our next stay already.

A luxury hotel with a welcoming team

TripAdvisor rating 5.0/5

Brothers K TripAdvisor review

This is so much more than an airport hotel. I would strongly encourage travelers to consider Sofitel LHR as a perfect base for central London and further afield. A ten minute undercover walk to T5 and only 20 minutes by express train to central London. A well managed property with a professional, stable and dedicated team including Gianni and Victor, Leo, Aga, Angela, Mariana, Marilou, Andrea, Anna, Maria, Sofia, Harpreet, Theresa, Eliseus, Krishna, Augustine, Kamaljit, Salia and Arvind. Chef Eddie is justly legendary. Eggs made to order and a wonderful array of breakfast items make for a great start to the day.

Good overnight stay

TripAdvisor rating 5.0/5

09SueP TripAdvisor review

Overnight stay prior to early flight from T5 Heathrow. Ate in Vivre Restaurant for evening dinner the night before. Food good, service excellent from Socorro. Room quiet and clean. Only negative is there are no power points by the bed and these days most of us like our mobile phones and watches charging on our bedside units.

Dear Sue P, Thank you for choosing us before your early flight and for praising Vivre and Socorro’s service. We are delighted you found the room quiet and clean. We are sorry for the inconvenience regarding bedside charging. Our upcoming refurbishment is designed to resolve the limited power outlets and enhance in-room convenience. We look forward to welcoming you back for an even more comfortable stay. Kind regards Mohammed Serhan Hotel Manager

Feels like a home when we get here. Especially in the club lounge.

TripAdvisor rating 5.0/5

helenp0 TripAdvisor review

Sujee & Ronaldo are wonderful & looked after us very well as usual. We would recommend a visit here to the club lounge. Food is plentiful & enjoyable.

Dear helen p, Thank you for sharing such kind words. We are delighted to hear Sujee and Ronaldo made your visit to the Club Lounge so enjoyable. It is wonderful to know you appreciated the plentiful food and attentive service. Your recommendation means a great deal to our team. We look forward to welcoming you back to Sofitel London Heathrow soon. Kind regards Mohammed Serhan Hotel Manager

Lovely airport hotel but not sure about hygiene

TripAdvisor rating 4.0/5

Hambagahle TripAdvisor review

Since I have stayed several times at the Sofitel T5 I chose to stay there again when in England, briefly, for a family funeral. I arrived and landed at T2 but it was easy to get from there to T5 and well signposted. I chose to book a Club room because I don't fancy bars (especially when loud!). My room was comfortable, totally quiet, and clean. There was a shower as well as a bath (I do not like baths!) and plenty of nice towels. My one comment about the shower though is I do not understand why, when the bathroom floor is tiled with non-slip tiles, the shower floor was tiled with slippery ones!! Makes no sense to me. I had both the full English breakfast AND the club lounge included so the first day I ate breakfast at the Vivre restaurant. It was OK. Not wonderful. However it WAS wonderful to have a very good double espresso easily available! When I returned from the funeral I was (as one could understand!) exhausted so went straight to the Millenium lounge for a drink. I was delighted with the selection on offer. However when I arrived the servers were still setting the snack buffet up. I sat and waited (no problem there!). I was shocked - VERY shocked to see one of them - "Romano" I think - pick up a cracker from the carpeted floor where it had fallen and then put it back into the box of crackers. I was even more shocked when the same person dropped a pair of serving tongs, picked them up and put them right back onto the plate of cheese. That certainly did not meet my standards of hygiene and I hope it didn't meet the standards elsewhere in the hotel. I have travelled extensively all over the world and I have never once seen anything like this. The morning I checked out I wrote an email to the GM to tell him about the incident. To date (5 days later) I have not had the courtesy of a reply from the hotel. I am not sure I shall stay at the Sofitel again.

Dear Hambagahle, Thank you for your continued loyalty and for sharing such detailed feedback. We are pleased to know your room offered comfort, quiet, and the convenience you needed during a difficult visit. We are truly sorry that aspects of your lounge experience and communication fell short of our standards of hospitality and care. Our ideal is a consistently immaculate environment and attentive service. We are preparing a hotel-wide refresh to enhance comfort and lighting. Please contact me at mohammed.serhan@sofitel.com. We hope to welcome you back. Kind regards Mohammed Serhan Hotel Manager

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Other web-users rate our hotel

  • 4,999 reviews 9.4/10 Location
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  • 121 reviews 4.1/10 WiFi
  • 2,281 reviews 8.2/10 Cleanliness
  • 2,061 reviews 4.3/10 Value
  • 1,457 reviews 8/10 Breakfast
  • 1,089 reviews 5.8/10 Bar

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