Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.5/5 13,426 reviews

Sofitel London Heathrow - Image 1
Sofitel London Heathrow - Image 2
Sofitel London Heathrow - Image 3
Sofitel London Heathrow - Image 4

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2023

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  13,426 reviews

TripAdvisor Rating  4.5/5  19,579 reviews

Certificate of excellence 2024

Speedy visit

TripAdvisor rating 5.0/5

K3636CDestherg TripAdvisor review

Excellent check-in process - Jessy was very efficient and got us sorted with enough time to grab dinner! The complimentary drink and bed upgrade were a lovely touch as we were only going to get about 4 hours of sleep before the flight. Would absolutely recommend.

Dear K3636CDestherg, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Jessy, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Suite was in need of refurbishment. Staff were excellent.

TripAdvisor rating 3.0/5

dragonthoughts TripAdvisor review

The staff were excellent and dealt with our disabilities very well. We had a Junior Suite. The sink was badly cracked, the bath anti-slip surface was so worn that it had no grip, the carpet was worn through in places, much of the woodwork was badly chipped. The bed however was very comfortable. USB Charger socket over desk was non-functional so used our own charger in mains socket. At breakfast, the staff were excellent and helpful. Most of the parts of a full English breakfast were cold, over-cooked, and pretty dried out. On the continental side, much of the cheese was badly dried out, the mackerel was quite dry and bony but the smoked salmon waa reasonable. The coffee that the lovey waitress brought was well and truly over-stewed, but their coffee machine saved the day.

Dear dragonthroughts, Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards. Mohammed Serhan Hotel Manager

Very nice check in, by mr Jenish from Nepal

TripAdvisor rating 5.0/5

Pietro D TripAdvisor review

I had a very nice check in, mr jenish.... Has been very efficient, nice and clear. Has created a very nice feeling.... I travel a lot, and this does not happen so often. I was nervous after a long day of travelling, and being received is such a good way... Has made my day a better day.

Dear 175pietrod, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Jenish, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Great stay and great room service

TripAdvisor rating 5.0/5

kamatx Couples - TripAdvisor review

We recently stayed at the Sofitel London Heathrow and it was great. It made it very easy for us to get in and relax before an early flight out. We ordered some food to the room and Noor gave wonderful customer service taking our order and bringing the food in. He was very pleasant and professional. The food was great as well.

Dear kamatx, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Noor, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Convenient airport hotel within walking distance of terminal 5

TripAdvisor rating 4.0/5

Lynn K Couples - TripAdvisor review

This airport hotel has a great location for people traveling internationally who need a night’s rest between flights. It might be the only airport hotel within walking distance of the British Air terminal 5. We arrived in Terminal 3 and took the train to Terminal 5. It was a long indoor walk to the train that would take us to Terminal 5, and it was also a long walk from Terminal 5 to the hotel. There was no need to encounter vehicular traffic. The hotel needs to work with the airport on installing better signage to help visitors get from the airport to the hotel. There is no signage; you have to ask airport employees. The first sign we saw was outside the Terminal 5 building, next to an entrance to the parking garage. The sign was hidden by a large potted plant on the entrance to a long covered hallway leading to the hotel. Getting to that first sign was the challenge. Our room was comfortable but a little out of date electronically. There were no electrical outlets or USB ports by the bed for chargers or electrical appliances. This is important for people who want their phone alarm next to the bed, or for people who want to read their electronic devices in bed and still keep them fully charged. Happily there were UK and US electrical outlets on desk. Each side of the bed had a nightstand and good light. I appreciated the water kettle with tea and instant coffee. I am a tea drinker and don’t want to use a coffee pot to heat tea water. We ended up going to the restaurant instead. The bed was comfortable. I got 2 pillows and my husband 2. I would have appreciated one more pillow. We had a good dinner at Vivre, an upscale restaurant in the hotel. It was nice not to have to walk back to the terminal for dinner.

Dear Lynn, Thank you for your recent review. We are pleased you enjoyed your recent stay with us. We have plans to begin renovations of the hotel in 2025, which we are very excited to bring our property to the desired standards our guests expect. Unfortunately we are restricted with the quantity, size and location of external signage of the hotel, from Heathrow. But will continue to voice our guest’s feedback. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 4,434 reviews 9.3/10 Location
  • 8,402 reviews 7.8/10 Room
  • 7,695 reviews 8/10 Service
  • 85 reviews 4.9/10 WiFi
  • 2,053 reviews 7.7/10 Cleanliness
  • 1,832 reviews 4.7/10 Value
  • 1,348 reviews 8.2/10 Breakfast
  • 39 reviews 2/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in London