Sofitel London Heathrow

Customer review rating (ALL Rating) 4.4/5 9,546 reviews

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Christmas 2022 packages now available

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2022

  • Rosette-winning restaurants, La belle Époque and Vivre

ALLSAFE approved hotel

Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  9,546 reviews

TripAdvisor Rating  4.5/5  17,064 reviews

Excellent service from Raja Ahmed Sarwar in reservations at this hotel

TripAdvisor rating 5.0/5

174graym TripAdvisor review

With guys like Ahmed in their team, Accor Sofitel will always get my business ! Yesterday I made an online booking and had a bit of a problem. I immediately called the hotel and Ahmed was able to resolve the situation quickly, calmly and efficiently. He even stayed on after his official finishing time to make sure I had received all my confirmations by email and that the website had updated my points account with all the details. My thanks to Ahmed who saved the day. If you want the best deal and rates call him and he's sure to help.

Mr Tony Pappachan

TripAdvisor rating 5.0/5

tonypI2096SH Business - TripAdvisor review

Excellent service and ambiance. The service was very good, good food and drinks... Specifically the support from Marilou was great, customer focused. Looking forward to come back again soon... in March

Excellent service from Ronaldo

TripAdvisor rating 5.0/5

Paradise02221813969 Couples - TripAdvisor review

We stayed and had the club lounge facility and we met Ronaldo who looked after us with curtesy and he was extremely attentive and went the extra mile for us. An asset to your staff. He made our experience extremely enjoyable and couldn’t do enough for us.

Dear Paradise02221813969, Thanks for your wonderful comments, we are pleased you enjoyed your stay. All employees are attentive, friendly and courteous, great to see Ronaldo looking after you so well. We wish you a happy new year and look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

Excellent server Richard.

TripAdvisor rating 5.0/5

SYLVIA R Couples - TripAdvisor review

Excellent service from Richard. Food very good, even though they forgot to omit pickles from my burger. Our server was most apologetic and offered to change burger. Attentive server. Very good atmosphere in restaurant, comfortable and relaxing.

Dear SYLVIA R, Thanks for your wonderful comments, we are pleased you enjoyed your stay. All employees are attentive, friendly and courteous, great you loved the food and overall service standards. We wish you a happy new year and look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

I will remember Raje from Sofitel Reservation/ London center

TripAdvisor rating 5.0/5

backtocalmandrest TripAdvisor review

My flight to Terminal 5 was no longer operating. I had a 2nd bolinho. Raja Sarwar, réservation agent was very profissional, knew how to merge 2 Reservations I had To 1. He resolved my issue. Was courteous, very kind. Thank you again. You are a 5 stars Agent!

Dear backtocalmandrest, Thanks for your wonderful comments, great to see our reservations team answering all your questions and resolving your query. All employees are attentive, friendly and courteous. We wish you a happy new year and look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,518 reviews 9.1/10 Location
  • 5,147 reviews 7.7/10 Room
  • 5,305 reviews 8/10 Service
  • 67 reviews 5.6/10 WiFi
  • 1,302 reviews 7.8/10 Cleanliness
  • 1,151 reviews 4.5/10 Value
  • 793 reviews 8.1/10 Breakfast
  • 129 reviews 3.3/10 Wellness Area

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