Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.5/5 13,472 reviews

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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2023

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  13,472 reviews

TripAdvisor Rating  4.5/5  19,698 reviews

Certificate of excellence 2024

Lounge staff were Excellent

TripAdvisor rating 3.0/5

LittleTink Couples - TripAdvisor review

We stayed in a superior room with lounge access. Check in was not good - there were several queues and people who had just arrived walked directly to the reception desk and were dealt with instead of advising that there were 2 queues of people waiting, this was frustrating. The staff member when we checked in was not friendly and very dismissive. So first impressions were not good. Our room was fine - we had a delightful view of the roundabout, this was weird! But we were only here for the night and definitely not here for the view! The lounge staff were wonderful, namely Sujeewa, Ronaldo and Dipa. They made sure our glasses were topped up and that we had lots of nibbles to try. It was very busy, but they remained unflappable and made sure everyone had a good time. We then went onto the Bar - very busy and rushed. Breakfast was another story - they were putting items out and sadly we needed to get our flight, so we didn’t get to have any breakfast service.

Very comfortable hotel

TripAdvisor rating 4.0/5

DeniseT2314 TripAdvisor review

Ronaldo at the Club millesiume was wonderful, nothing was too much trouble for him and he was attentive without being intrusive. He searched for the wine I enjoyed and made sure that even though I was on my own, I was made to feel relaxed in the lounge.

Leopold

TripAdvisor rating 5.0/5

Harry G TripAdvisor review

Our waiter, Leopold, was kind, attentive and was just so thoughtful. He made sure that we had all our needs met. We were really happy with our service and will definitely be coming again. We appreciated the kindness that he showed towards us as a family.

Great customer service!

TripAdvisor rating 5.0/5

Hotel-111 TripAdvisor review

Fantastic stay at this super hotel….i want to especially mention Abih front desk manager….he was so kind and welcoming and I couldn’t have asked for a better customer experience! Thank you for making my stay so enjoyable….super room, lovely and comfortable and clean…the club lounge was worth the extra…

Dear Hotel-111, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Abhi, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Hotel & Sphere Bar

TripAdvisor rating 5.0/5

B T Families - TripAdvisor review

Excellent service by Wilson at the Sphere Bar. It made us comfortable and relaxed ahead of our flight the next day. I would definitely recommend the bar here as the food is top quality and the drinks on offer really are good for everyone going, whether it be the soft drinks or mocktails for kids or alcoholic drinks for adults. As for the hotel it is very comfortable and the quality of sleep got here is very good.

Dear B T, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Wilson, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

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Other web-users rate our hotel

  • 4,507 reviews 9.3/10 Location
  • 8,509 reviews 7.8/10 Room
  • 7,750 reviews 8/10 Service
  • 84 reviews 5.3/10 WiFi
  • 2,067 reviews 7.7/10 Cleanliness
  • 1,845 reviews 4.4/10 Value
  • 1,375 reviews 8.1/10 Breakfast
  • 38 reviews 1.6/10 Pool

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