Novotel Hyderabad Convention Centre 5 stars

Dear Mr. L., Thank you for your exceptional 100/100 rating and for taking the time to share such heartfelt feedback about your stay with us. It is truly wonderful to know that from the moment you arrived, you felt cared for and that our team went above and beyond to ensure you were comfortable and well looked after. Your kind words are incredibly encouraging for all of us. We are especially touched by your appreciation of the Manager’s thoughtful gesture when she noticed that you were unwell. Arranging medication and a special Indian tea for your cold was simply our way of ensuring you felt cared for during your stay, and we are delighted that this personal touch made a difference to you. At the same time, please accept our sincere apologies regarding the shower drainage issue. We are particularly concerned that, despite being reported during your stay, the matter was not resolved. This is certainly not the level of responsiveness we expect from our team. Your feedback has been shared with our Engineering and Housekeeping teams for immediate attention and follow-up. We are also delighted to know that you enjoyed our in-room dining, fitness centre, Wi-Fi, and overall cleanliness, and that you would recommend us with a 10/10 rating. It was a pleasure having you with us, and we sincerely hope to welcome you back to Novotel Hyderabad Convention Centre on your next visit. We look forward to making your next stay equally memorable, with an even more seamless experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. V., Thank you for your wonderful feedback and for sharing such kind words about your experience with us. It is truly heartening to know that you and your family had a delightful and relaxing stay with us. We are especially pleased to hear that you enjoyed the property and the dining experience at Food Exchange. Your generous appreciation of our team, and particularly the mention of the efforts made to ensure a comfortable and warm stay, means a great deal to all of us. We are also delighted that the special arrangement planned for your little one was delivered as expected. Creating memorable moments for our guests, especially families, is something we take great pride in. We sincerely appreciate your continued trust as an ALL – Accor Live Limitless Gold member and are grateful for your excellent ratings across the various aspects of your stay. Your feedback regarding the welcome amenity and room upgrade has also been noted, and we will certainly take this into consideration as we continue to enhance our guest recognition experience. It was a pleasure having you and your family with us, and we look forward to welcoming you back to Novotel Hyderabad Convention Centre for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. S., Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies for the disappointing experience during your stay. We understand that, considering the rate paid for your room, you were expecting a more pleasant view and a higher level of comfort. We regret that the room view did not meet your expectations and that the broken bathtub glass cover was not identified and rectified before your arrival. This is certainly not the standard of upkeep we strive to maintain. We are equally concerned to hear about your experience at our garden restaurant. The presence of a rat in the dining area is unacceptable, and we sincerely apologize for the discomfort this must have caused. Your concern has been shared with our concerned teams for immediate review of our pest-control measures and hygiene protocols. We also regret the delay in serving your food. Furthermore, we apologize for the shortcomings during your arrival, including the lack of assistance with your luggage and the Wi-Fi login details not being communicated to you. These are basic elements of our service, and we clearly fell short of our standards. As an ALL – Accor Live Limitless member, we particularly value your patronage and regret that this stay did not reflect the experience we would want for our loyal guests. Your feedback regarding the overall service, accommodation, Wi-Fi connectivity, and restaurant experience has been shared with the respective department heads for corrective action. We truly appreciate your candid feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to restore your confidence in Novotel Hyderabad Convention Centre and provide you with the comfortable and seamless experience you rightly expected. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. K., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your wonderful feedback and for awarding us a perfect score of 100/100. We are delighted to know that you had a pleasant stay and appreciated the professionalism and cooperation of our team, along with the cleanliness of your room. Your kind words and recommendation mean a great deal to us and serve as a motivation for our entire team to continue delivering exceptional hospitality. We also sincerely appreciate your continued trust in the ALL-Accor loyalty programme. We look forward to welcoming you back to Novotel Hyderabad Convention Centre and creating many more memorable experiences for you. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre