Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.5/5 7,448 reviews

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249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  7,448 reviews

TripAdvisor Rating  4.0/5  5,060 reviews

Certificate of excellence 2024

Room not Luxury

Customer review rating 1.5/5

Karl W. Couples - Confirmed reviews ALL

Not very satisfied with the standard of the room at all, not even a spoon to stir morning coffees Really disappointed tbh as it was a special occasion. Special request was also ignored.

Mixed of good and bad

Customer review rating 3.0/5

S.l Solo - Confirmed reviews ALL

Location is best thing of the hotel. Food is average, especially the buffet dinner was not as good as it was five years ago when I visited last time. Pool is enjoyable. Bar is a little bit crowed. Real issue is that Room is a bit dated as there's some noise comes from wind blows through the sealer of windows gap. It becomes an issue during night. Having said so I can feel that the staff of late night shift is trying their best to help by identifying the issue and changing to another room eventually. Appreciated. Therefore, wouldn't call this is a satisfied stay but not that bad neither.

Bonjour, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed our hotel's location and facilities like the pool. We apologize for any inconvenience caused by the noise from the window gap in your room. Our team appreciates your understanding and efforts to address the issue promptly. Your comments regarding the buffet dinner and bar area have been duly noted for further improvement. We aim to provide a more satisfying experience for all our guests. We value your feedback and hope to welcome you back for an enhanced stay in the future. Warm regards, Sofitel Brisbane Central

Always my go to hotel when in Brisbane

Customer review rating 5.0/5

Mj Families - Confirmed reviews ALL

Check in was extremely warm and easy. Got an upgrade to the 29th floor being a Gold member of Accor considering i booked the lowest room category. Staffs were extremely nice and very accommodating especially the staffs from the restaurant during buffet breakfast. During the stay, i was admitted to the hospital and my partner and step son had to stay at the hotel without me. During check out, one of the staff from Suzette restaurant found out i was hospitalised and so they gave my partner 2 boxes of fruits and pastries to take with him and give it to me with a get well soon card. That definitely made my day and made me smile whilst i recover from my surgery at the hospital. Indeed, it was a very nice gesture from the hotel. Thank you, Sofitel Brisbane!

Bonjour MJ, We really appreciate you taking the time to share this with us and hope that you are returning soon. If there is anything further that we can do, please feel free to let me know. All the best for a magnifique week ahead. Sincèrement, Georgia Meehan Guest Experience Team Leader

Poor

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

The windows need to be sound proofed, I stayed on the 22 nd floor and can still hear the train below hooting its horn!

Bonjour Geoffrey M, Thank you for taking the time to tell us about your experience at Sofitel Brisbane Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Brisbane Central, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central 04…

Brilliant

Customer review rating 5.0/5

Daniel G. Couples - Confirmed reviews ALL

Staff were excellent, friendly and welcoming. Check in lady was very nice and offered us a complimentary bottle of bubbly for our wedding anniversary. I won't forget this. Fruit platter was a very nice touch too, thanks for making our experience/anniversary very memorable.

Bonjour, It is always to wonderful to hear that guests have enjoyed such an amazing time with us. Thank you for taking the time to provide this feedback and I hope that we are able to welcome you back soon. Sincèrement, Georgia Meehan Guest Experience Team Leader

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Other web-users rate our hotel

  • 1,264 reviews 9.5/10 Location
  • 2,622 reviews 6.9/10 Room
  • 3,417 reviews 8.9/10 Service
  • 17 reviews 4.5/10 WiFi
  • 1,186 reviews 7.8/10 Food
  • 818 reviews 6.9/10 Vibe
  • 668 reviews 8.2/10 Breakfast
  • 664 reviews 6.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.