Sofitel Brisbane Central 5 stars

Room was really stuffy with poor air flow… Staff friendly.

Wonderful!

The Sofitel Brisbane Grand Central is a lovely hotel. An oasis in Brisbane. The staff are friendly and professional and the rooms are well appointed and comfy. We'll be back.

From check in , to the bar in the afternoon, breakfast next morning and then check out all staff were very friendly and obliging. A very enjoyable and relaxing stay.

Good: Best in term of location. Located right above the central station. If arriving or leaving by train, it will be the most convenient. Bad: Dirty room. Dust on tables, underneath glass panel covering the table top. It was so bad it triggered my sinusitis from 2nd night. Stains on carpet, towels, bed sheets. As a 5-stars establishment, sheets that's permanently stained should be discarded. Informed housekeeping that I wish to have my bed sheets replaced as there were stains on it. She did the change while we were in the room working on our laptop. Later that night, I was surprised to be staring at the same stains on the sheets when I pulled open the nicely tucked duvet. Upon check-in, noticed Nespresso machine in the room but no capsules provided. Informed front desk and they promptly provided 4 pieces. By the next noon, we had finished all 4 pieces but were not replenished during housekeeping. Sound proofing could be better. Chatters from the corridor could be heard. Worn and dated interior furnishings. In desperate need of a major renovation. No shower stall. Have to stand in the bathtub to bathe. Floor of the bath tub is slightly curve, so it is pretty uncomfortable and be extremely careful to maintain balance in it. The toilet floor is guaranteed to be wet with the small swinging shower screen struggling to prevent water from splashing out, exiting the tub after bath can be a slipping hazard. To be fair, I feedback the above to the hotel and received a response stating they will investigate. But it seems that they do response to all the poor reviews here a few month prior to mine but still I had subpar experience. Whether or not there will be improvement, I definitely won't be back to find out.