Sofitel Brisbane Central

Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.4/5 4,189 reviews

See on a map

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

ALLSAFE approved hotel

Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Sofitel Brisbane Central provides a retreat from the bustle of the city with its 416 luxuriously appointed rooms and suites. Every room exudes an artistic feel that seamlessly blends contemporary design with refined French elegance. Adorned in an inviting palette of neutral tones, charcoal accents and rich chocolate hues, each room is designed to create a welcoming feeling complemented by the finest French amenities and sumptuous Sofitel MyBed collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,189 reviews

TripAdvisor Rating  4.0/5  4,997 reviews

Big disappointment

Customer review rating 1.5/5

Dimitrios D. Families - Confirmed reviews ALL

I am an Accor plus member and I came to your hotel to celebrate my 56 birthday. But when we arrive in the room was nothing placed as welcome amenities. In the millennium lounge I was surprised to see tables by the side of the buffet.. people were sitting next to the food taking food using the finger s and coughing. Was disgusting. We left the lounge because of that. I would like to know who was the manager that he allowed this tables to be placed by side of the buffet. Specially now with COVID 19.

Bonjour Dimitrios, Thank you for taking the time to tell us about your experience at Sofitel Brisbane Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Brisbane Central, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. This is the first time we have had an issue were a guest touches the food while sitting at those tables. Nonetheless I will pass on the feedback to the team to ensure we monitor the situation so it doesn't happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Heavenly stay

Customer review rating 5.0/5

Jeff Families - Confirmed reviews ALL

This was a dad and daughter trip. We had an amazing time. My daughter loved every minute and I am so grateful!

Bonjour Jeffery, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Underwhelming experience during our stay

Customer review rating 2.0/5

Shane Couples - Confirmed reviews ALL

On all fronts you did not deliver on any of our expectations based on our previous stays at a number of Sofitel hotels.

Bonjour Shane, Thank you for taking the time to tell us about your experience at Sofitel Brisbane Central and for your time on the phone with me. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Should you decide to give us another chance please feel free to email me as I would be delighted to regain your trust in us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Good stay and beautiful hotel lobby

Customer review rating 4.0/5

Lorenzo Business - Confirmed reviews ALL

Beautiful hotel, I wouldn’t say rooms were 5 star but could do with a little refresh, kettle had mould in it, lucky I looked inside before using and shower over bath not practical for the taller people! Apart from that service was amazing and Evelyn from the Suzette restaurant was amazing!!

Bonjour Lorenzo, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Comfy rooms and good service

Customer review rating 3.5/5

Gt Families - Confirmed reviews ALL

Qantas cancelled flight and they arranged accommodation, the Hotel handled the short notice arrival well and speedy check in, great brekki

Bonjour GARY, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

In partnership with TripAdvisor

Other web-users rate our hotel

  • 647 reviews 9/10 Location
  • 1,595 reviews 6.7/10 Room
  • 1,964 reviews 8.7/10 Service
  • 20 reviews 5/10 WiFi
  • 467 reviews 5.8/10 Cleanliness
  • 461 reviews 6.3/10 Vibe
  • 343 reviews 8/10 Breakfast
  • 271 reviews 5.1/10 Value

Powered by Trustyou

All our hotels in BRISBANE