Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.5/5 8,124 reviews

Best price
guarantee
Sofitel Brisbane Central - Image 1
Sofitel Brisbane Central - Image 2
Sofitel Brisbane Central - Image 3
Sofitel Brisbane Central - Image 4
249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,124 reviews

TripAdvisor Rating  4.2/5  5,143 reviews

Customer review rating 3.0/5

Niikee S. Friends - Confirmed reviews ALL

I love the Sofitel brand and was a bit disappointed with how the Brisbane hotel is slipping. The executive lounge experience on the top floor was top notch with great food, attentive service and views all around. More recently it has been moved to the back of the restaurant which was ok whilst the food and service was still Sofitel standard. On our last visit, they seemed understaffed or undertrained and we even had to get our own cutlery and scramble around looking for water. The food was also a pale comparison to previous times. I feel its a shame as when I travel into Brisbane, one of the highlights used to be the Sofitel experience.

Customer review rating 4.5/5

Simon J. Couples - Confirmed reviews ALL

Outstanding in all but one aspect. Staff were brilliant, upon checkout I inquired if our explorer membership discount had been applied to food & beverage purchases. Checkout staff advised it hadn’t, and that it should have automatically been linked so the discount is automatically applied. The staff member offered to manually apply the discount, which was appreciated. A very minor gripe, the entire stay was thoroughly enjoyable, staff brilliant one again.

Bonjour, Thank you for your feedback regarding your recent stay at Sofitel Brisbane Central. We are delighted to hear that you found our staff brilliant and enjoyed your overall experience. I appreciate your observation about the explorer membership discount, and I will certainly ensure this feedback is shared with our team to enhance our procedures. Your satisfaction is important to us, and we strive to provide seamless service for all our guests. Sincèrement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 3.5/5

Ron H. Couples - Confirmed reviews ALL

Disappointed that yet again was not allocated a room on the Club Floors despite being requested. And despite requesting the Welcome Amenity it did not arrive until after chasing it up in the evening.

Bonjour, Thank you for taking the time to share your feedback. I’m very sorry to hear of your disappointment regarding your room allocation and the delayed delivery of your welcome amenity. I fully appreciate how frustrating this must have been, particularly when preferences have been requested in advance and are an important part of the overall experience. While we always do our best to accommodate Club Floor requests, this is regrettably not always possible due to availability. That said, the delay in your welcome amenity and the need for you to follow this up is certainly not the level of service we aim to provide, and I sincerely apologies for this oversight. Your comments have been shared with the relevant teams to ensure greater attention is given to both preference management and timely delivery moving forward. We truly value your loyalty and feedback, and I hope we may have the opportunity to welcome you back and provide the seamless experience you expect and deserve. Sincerely, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 5.0/5

Sheila G. Couples - Confirmed reviews ALL

Booked it to invite my daughter and partner in to the hotel for breakfast.

Bonjour, Thank you for sharing your positive experience at Sofitel Brisbane Central. We are delighted to hear that you enjoyed our convenient location and that you were able to invite your daughter and partner for breakfast. We look forward to welcoming you back soon. Sincerement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Customer review rating 4.5/5

Lisa A. M. Couples - Confirmed reviews ALL

Comfortable and welcoming

Bonjour, Thank you for your kind words regarding your recent stay at Sofitel Brisbane Central. We are delighted to hear that you appreciated our excellent location and found our accommodations comfortable and welcoming. Your feedback is invaluable to us. Sincerement, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,687 reviews 9.5/10 Location
  • 3,095 reviews 6.6/10 Room
  • 3,885 reviews 8.8/10 Service
  • 35 reviews 6.3/10 WiFi
  • 1,193 reviews 7.2/10 Food
  • 1,061 reviews 6.4/10 Vibe
  • 844 reviews 8.4/10 Breakfast
  • 794 reviews 5.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Brisbane