Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.5/5 8,147 reviews

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249 Turbot Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telephone
Fax +61 7 3832 4741

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,147 reviews

TripAdvisor Rating  4.0/5  5,082 reviews

Certificate of excellence 2024

Not lived up to our previous experiences here

Customer review rating 2.0/5

John M. S. Couples - Confirmed reviews ALL

We have lived in our suite with a humidity level at night in excess of 65% for the first 20 days. This was finally fixed on the 21st day after a number of failed attempts previously. We are disappointed with the quality and choice of the food which is not the quality that we have previously enjoyed here. Additionally, the environment in the middle part of the restaurant that is now used for lunch and dinner, has stopped us from going there at those times. It also seems that at breakfast, when the restaurant is full, there are not enough kitchen staff to keep the dishes replenished. Having said all this, we must add that the team looking after us at breakfast could not be more helpful and caring and we appreciate this.

Excellent central city location

Customer review rating 5.0/5

Gordon P. Couples - Confirmed reviews ALL

Was told an early check in (10.00) would likely be possible but this was not the case, the check in clerk was a little abrupt telling us check in was 2.00 pm and we would have to come back then, as it happened I checked at 12.30 and a room was available shortly afterwards I also understand the split times for the lounge but all three nights the early access people just stayed the entire 2 hours, had we had the choice we would have arrived around 17.30 and in fact does not seem to be a problem for those that know. The lounge staff were excellent as were the canapés and drinks We also enjoyed the Christmas candle celebration in the foyer

Bonjour Gordon, Thank you for taking the time to tell us about your experience at the Sofitel Brisbane Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincèrement, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Wonderful stay

Customer review rating 5.0/5

Joshua T. Solo - Confirmed reviews ALL

King bed was extremely comfortable and had a such a restful sleep. The best location to and from the airport with central station downstairs. Buffet breakfast at Suzette was incredible as always with such a great range. I look forward to staying again.

Bonjour Joshua, We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincèrement, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Perfect!

Customer review rating 5.0/5

Mikaela J. Families - Confirmed reviews ALL

I stayed here with my parents for my brother's wedding. Working in hotel management, I have very high standards and the staff at the Sofitel exceeded them in every way. Every staff member I interacted with was extremely helpful, kind and professional. The staff truly know how to create amazing and personalised experiences for everyone that stays with them. The facilities and rooms are also amazing. Could not fault them at all. Exceptional!!!

Dear Mikaela J., We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincèrement, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

First off my name is not Tirana H. and second providing 1 bed to 2 people for a work function is highly inappropriate

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Other web-users rate our hotel

  • 1,492 reviews 9.5/10 Location
  • 2,848 reviews 6.9/10 Room
  • 3,808 reviews 8.9/10 Service
  • 28 reviews 6.4/10 WiFi
  • 1,298 reviews 7.7/10 Food
  • 944 reviews 6.6/10 Vibe
  • 743 reviews 8.3/10 Breakfast
  • 725 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.