Grand Mercure Xian on Renmin Square

Very satisfied, especially for the service at the reception desk (special compliments to Ms. Lora and Ms. Lola) and for the very high quality of breakfast. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

Very central location, easy walking distance to many sights within the city wall area, and easy to hail a cab to further distances. Many food options nearby and on property. Unfortunately the delicious Brazilian BBQ is no longer there (now replaced with a Japanese restaurant).

Stayed for two nights. The room seemed big and very good value for your money with nice rooms Location was good, near bell tower and just a short walk to city centre. I could walk every were, very good staff, English was great no problems best location in Xian for me. .

We here for two nights. We had 2 rooms, one for my husband and myself and the other for our daughter. The bed was the biggest bed I had ever seem. The room was great. There was plenty of room for my husband and myself. The breakfast was great and location was brilliant.

Rooms are OK, hotel is in a quiet area which is good. It is a bit of a walk to get to the main attraction areas. There was no welcome drink voucher or any mention about it. You have to have a drink in the Sofitel which was very expensive. Would choose somewhere else closer to the main centre next time. Can't quite work out what I'm supposed to get anymore and what type of welcome I should be receiving. The Sofitel at Guangzhou made me feel ultra welcome, provided a small amount of fruit in the room and 2 drinks vouchers without even having to ask. Wish they were all like that (they should be)

The hotel is part of a hotel complex sorrounding a nice park. Rooms are quiet although the hotel has a very central location. Staff was excellent and very helpful. Breakfast offered a large variaty of dishes.

I wish to extend my appreciation especially to the front desk supervisor whom I unfortunately forgotten her name. I checked in on 8 June 2017 at around 11-12 pm and was warmly welcomed by her. She could speak excellent English which was such a relief and a pleasant change. Being a platinum holder, she immediately recognised the status and acknowledged me with the expected platinum treatment. She made my stay at Grand Mercure Xian on Renmin Square a memorable and pleasant one. If Accor continue to have such excellent front desk employees, I am sure it will take your business far. Can you please extend my gratitude and appreciation to her. Regards, Swan Ng

Had an amazing time in Xi'an and the hotel was fantastic. Great room, clean, well maintained, good facilities. The breakfast was outstanding, spoiled for choice from local to international breakfast options. Whilst it is a little off the town centre, it is just an easy, 20 min walk and the daily breakfast alone is worth staying at this hotel. The staff was very friendly and helpful and I would certainly stay here again on our next trip, which we are already planning.

Lovely clean rooms with large bathroom and comfortable beds. Very good breakfast with plenty of choice - even for a fussy 12 year old. The front desk staff were so friendly and helpful and professional. I would definitely return and would recommend.

below our expectation.if you are looking for quiet rendezvous then good..But we expect somewhere near shopping centres with different grades of things to buy. The staff is neutral and appear inpatient with our questions..you have to read up to help yourself. breakfast is about 3 star standard.bath tap leaking but i did not complain.

The hotel is located in a square with very nice surrounds. The gardens are well kept and it is quite pleasant walking around. The service : check in, restaurants, front door are very good. We ate dinner at Churrascho, Brazilian BBQ which was very good. Louis the Chef/Manager is an excellent host and attends to our needs personally. Thank you Louis. All in a very pleasant and enjoyable stay.

I stayed here for 2 nights when I was traveling alone to Xi'an. I didn't spend much time in my room, just to sleep. I felt safe and the staff was friendly and spoke a little bit of English. The room was very hot / couldn't control the thermostat, but was able to open windows to let in fresh air and cool the room off. Bathrooms are outdated but clean. One morning, I ordered room service in the morning and it was delivered on time. I ate at the buffet the 2nd morning and it had a lot of variety of food. The location was very convenient - walking distance to the Muslim District and the Bell/Drum Tower.

Location is outside the city centre . Can catch a bus of metro or 30 min walk to the city centre ( drum tower). Hotels were comfortable. Quiet. Can use spa and swimming pool at Sofitel. Not Garden, it snowed on my 2nd day, Turing the garden into a winter wonderland, small waterfall, Chinese rest area, All covered with snow...beautiful

Good location and the staff is always ready for help you. Superb breakfast and confortable room. There are several malls near to the hotel for having Lunch and dinner. You can easily arrange a taxi for Terracota Warriors.

As an international chain of hotels...the reception staff should be able to communicate with the guest with a simple and decent english language....as they didn't understand what is "extra bed" means.