Hotel Sofitel Xian On Renmin Square 5 estrelas

Friendly and k knowledgeable staff about 1 and a half miles from Muslim street and drum / bell towers and about 45.minute drive from Terracotta warriors Buffet restaurant was excellent with lots of choice and lots of space. Restaurent price includes unlimited soft drinks and Tin tao beer

My husband and I stayed two nights in the Sofitel as part of our honeymoon. We had a bad experience, mainly because the suite we stayed in smelled of cigarette smoke. The air con was blowing out a constant smoke smell that made us wake up at night and even get sick from it, nauseas and scratchy throat feeling. When we complained to staff they seemed to ignore us saying that “this is a non-smoking Hotel”. I have never experienced anything like it and i travel a lot. It was very bad for our health and effected the rest of our honeymoon in China. Also, we never received the honeymoon surprise the receptionist promised us at check in. Plus the same receptionist mislead us the whole upgrade to the suite room which was more expensive than she had explained.

ottimo hotel per un soggiorno di lavoro e concedersi qualche ora di relax in città. Peccato molto tempo perso per il check out nel fare la fattura e chiarire un punto. Intervenuto un secondo operatore che ha risolto tutto velocemente. Very good hotel, helpful staff . Grant room upgrading. Very nice. Only in the morning during the cheking out lost a lot of time to make the invoice and trying to clarify my online booking. The second operator solved easily everithing.

Very nice structure inserted in an historical context, level of services quite poor, personnel need heavy training. we tried the Chinese restaurant, they missed two dishes, practically my son did not have his dinner, they have not been able to solve the problem. I asked for a glass of wine that was on the menu, they did not understand my request untlil I showed them the picture on the menu. The swimming pool is a mess, water seems dirty, however it is matt; additionally it seems that the hotel offer a service of swimming teacher to kids, they scream like eagles not allowing a moment of relaxation to the guests.

The hotel is great. It is a little outdated and it needs some maintenance, but overall it’s a great value and a terrific hotel. The only drawback is that the hold swimming classes at the pool, so it is impossible to relax over there giving the amount of people they usually have.

The service was incredible. Great hotel. I'm spoiled now. The breakfast choice is excellent. Our suite was on the small side. Location is good but not walkable enough. The club level is fantastic. Loved our stay

during my recent trip to China i made arrangements to extend my stay and visit Xian. I've done search and Sofitel Xian on Renmin square was rated quite high and being member of Accor Hotel made my decision very easy. I can not comment really on the location, as I walked around the city, or was part of my Tour. Why I rated rooms as average - is because even if the rooms are spacious and have the Sofitel beds and linen, the hotel is OLD. its seems its stuck in mid-last century. Also there is a language issue - there will be 1 person that speaks English in the reception, or in the restaurant, or a bar. in the end of the day, the service was excellent, and this is very important! One needs to remember that maybe there are not many hotels catering for European tourists, as 90% of the tourists in China in all cultural/historical places are Chinese.

We stayed 2 nights in mid November and we unable to sleep as the hotel turns the air conditioning system off at the end of October. The outdoor temperature during the day was about +12c but our room must have been 26 to 28 degrees. The 2nd night of our stay they were very accommodating at moving us to the north side of the hotel so the sun wouldn’t shine directly through our window and we requested a fan and a sheet in place of the duvet. The windows opened somewhat but even with the fan it wasn’t possible to properly cool our room for a restful sleep. The hotel staff were excellent and very helpful for us. Most of the staff spoke English making it easy for us to request assistance and deal with our reservation etc. We had the breakfast buffet which was excellent! We paid directly to the front desk and were able to get a 100 Yuen discount per person discount for the dinner buffet which was also very good. The location was great, inside the city wall, close to a shopping mall and walkable to the bell & drum tower and the city wall (about 20 to 30 min) Overall I would recommend this hotel. In the winter if you prefer a cooler room for sleeping this hotel may not be for you.

I stay here quite often - and it is a great hotel; staff are fantastic, helpful, friendly and attentive. Rooms are very good; large enough but not too large which is frequently a problem at Chinese hotels. I would have rated the hotel as 5 stars but for the fact that the internet/wifi access is quite slow and frequently drops completely which for a business traveller (and others also I guess) is irritating - definitely needs an upgrade

Large hotel appeared was a quiet oasis for our briefe (terracotta inspired) trip to Xi'anInitially thought we were the only people staying there but the bussling breakfast room on day 2 showed there were others there.. at least for breakfast. Good facilities, restaurants and rooms.

Nice hotel with a great breakfast buffet. Air conditioning was a little weak and the beds were a little hard. Front desk and concierge were very helpful with directions and taxi to the train. Make sure and ask about bus to major attractions to save the walk. Otherwise a great value in a good location.

Our friends and we stayed at Sofitel Xian on Renmin Square for a night while transiting from Tibet back to Hong Kong. We are pampered by the very friendly, caring and efficient check in and out process, as well as all the facilities and services in the Lounge. Most enjoyable stay indeed. Absolutely 5 stars to those. The only comment I'd like to make is about the taxi calling service, which we think can be improved by having a flashing sign or someone at the gate to help calling taxis for guests, as the hotel is set inside a big compound.

This Hotel has got excellent location. It s centrally located and offers various things to enjoy Xian. I have had nice stay there and staff in the club lounge at the 11th floor are excellent: kind, friendly and helpful..

Hotel is located in the centre of the city but bit quite at night time. Thanks for upgrade to the suite room, and the room is ok, but I really do the finishing of the paint of the edge at ceiling, it looks so rough and not really a Sofitel standard. However, services are good. Especially, thanks to Fairy and Judy from the club floor and they did the good work.

The hotel is very nice in general. Room is great and breakfast superb. Check in and out is not good, takes far too long. Excluding waiting in line, we spent more than 1 hour for checking in and out! Staff at breakfast was nice and friendly and delivered good service.