Hotel Sofitel Xian On Renmin Square 5 estrelas

Classificação clientes Avis 4.7/5 2.769 comentários

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Como funciona?
+ 21 Serviços

Extras do hotel

  • Descoberta com localização central

  • Faça um passeio em nossos extensos jardins

  • Desfrute de um show em nosso próprio teatro

  • 21 salas funcionais e um grande teatro com 1463 assentos

  • 600 available parking space

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Serviço de babá mediante solicitação Serviços pagos
  • Climatizado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Lavagem a seco / Ferro de passar
  • Lojas/compras
  • Mensageiro
  • Concierge
Lazer e atividades
  • Piscina
  • Centro de talassoterapia (perto de)
  • Academia
  • Bem-estar
  • Serviço de babá mediante solicitação Serviços pagos
  • Aluguel de bicicletas
Alimentação
  • Café da manhã Serviços pagos
  • 2 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Serviços de negócios
  • 13 Sala(s) de reuniões
  • Equipe de suporte para negócios

Localização do hotel

Sofitel Xian On Renmin Square

319 Dong Xin Street
Shaanxi
710004 xian
china

Tel: +862987928888

Fax: (+86)29/87928400

Check-in a partir das 14h00

Check out até as 12h00

  • Bus :  46,603,15,16 Ming Le Yuan

  • subway :  2 Xi Hua Men

  • De avião

    XIANYANG INTL A 40 km / 24,85 milhas

  • De trem

    XIAN STATION A 3 km / 1,86 milhas

GPS:34.26509, 108.9578

Nossas acomodações

178 quartos e suítes de luxo com mobília elegante e decoração sofisticada. Uma ducha de alta vazão, a exclusiva Sofitel MyBed, Internet WIFI banda larga e tecnologia 3G trazem para você a "arte de viver francesa" do Sofitel.

Nossos restaurantes e bares

AZUR

Tipo de culinária: Mediterrâneo

Um restaurante aberto o dia todo, com o melhor da cozinha mediterrânea e europeia. Dispõe de cozinha aberta.

LE CHINOIS

Tipo de culinária: Chinês

Le Chinois is the most prestigious restaurant in the city. We serve authentic Shaanxi cuisine and contemporary Cantonese cuisine. The Restaurants are located within Renmin Square complex.

BAR BAMBU

O aroma suave de café fresco, chás especiais além de coquetéis refrescantes e lanches suntuosos no ambiente tranquilo e sofisticado deste bar no lobby, com entretenimento ao vivo.

Menu (PDF)

Foto não contratual

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 13

  • Tamanho máximo: 6.500

  • Capacidade máxima: 1409 pessoas

  • Capacidade máxima para banquete: 550 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Sofitel Xian On Renmin Square

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.7/5

2.769 comentários

Classificação no TripAdvisor 4.5/5

2.400 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Xian Sofitel Stay

Classificação TripAdvisor 5.0/5

janetU5882EN Family - 07/01/2020 Avaliação certificada TripAdvisor

Our family group of 8 were extremely satisfied with our recent stay at the Sofitel in Xian. We had 3 junior suites booked and they did not disappoint. We came in the low season and it was fantastic value especially with daily Club access for evening cocktails and light supper during our stay. Would definitely return to stay at the Sofitel in Xian again.

One of my best hotel experience this year

Classificação TripAdvisor 5.0/5

123FL77 Business - 22/12/2019 Avaliação certificada TripAdvisor

The hotel location is really nice in the middle of the city. I've been really impressed by the quality and size of the room. Above all, it was the staffs that pleased me the most... really professional and friendly. Long time I did not experience such a standard in China. Trully recommend!

Pleasant stay; helpful staff

Classificação TripAdvisor 5.0/5

charlieliaus2018 Couples - 14/11/2019 Avaliação certificada TripAdvisor

We had a very pleasant 5 nights stay.Staff were very heplful responding to our needs. The only thing is it's a pretty old property so some facilities in the room need maintainance ( we couldn't switch off bathroom lights the last night)

Expectations met

Classificação TripAdvisor 5.0/5

macrosal Family - 07/11/2019 Avaliação certificada TripAdvisor

We were upgraded to a suite room upon check in for a reasonable amount which included breakfast and access to the club lounge. Room was clean and amenities excellent. Convenient location to the city center. Highly recommended

Excellent Sofitel

Classificação TripAdvisor 5.0/5

archae01 Couples - 01/11/2019 Avaliação certificada TripAdvisor

This is a real Sofitel that provides you with everything that you can expect from this brand. We were completely happy with every aspect of the hotel. We especially liked the Club Lounge and its wonderful staff.

Excellent hotel

Classificação TripAdvisor 5.0/5

Passenger47480743116 Couples - 29/09/2019 Avaliação certificada TripAdvisor

Friendly and k knowledgeable staff about 1 and a half miles from Muslim street and drum / bell towers and about 45.minute drive from Terracotta warriors Buffet restaurant was excellent with lots of choice and lots of space. Restaurent price includes unlimited soft drinks and Tin tao beer

Terrible smell of smoke in our suite

Classificação TripAdvisor 2.0/5

SW_Bow Couples - 25/09/2019 Avaliação certificada TripAdvisor

My husband and I stayed two nights in the Sofitel as part of our honeymoon. We had a bad experience, mainly because the suite we stayed in smelled of cigarette smoke. The air con was blowing out a constant smoke smell that made us wake up at night and even get sick from it, nauseas and scratchy throat feeling. When we complained to staff they seemed to ignore us saying that “this is a non-smoking Hotel”. I have never experienced anything like it and i travel a lot. It was very bad for our health and effected the rest of our honeymoon in China. Also, we never received the honeymoon surprise the receptionist promised us at check in. Plus the same receptionist mislead us the whole upgrade to the suite room which was more expensive than she had explained.

Dear SW_Bow, Thank you for taking the time to tell us about your experience at Sofitel Xian on Renmin Square. I am sorry that the stay did not meet your expectations; please allow me to express my sincerest apologies. We are committed to strive to provide a superior experience for every customer; therefore your feedback is very important to us. Please be rest assured that our efforts will never stop and we are taking the appropriate measures for utmost improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivy Wang Guest Experience Manager

nice place for a business trip and sightseeing the city

Classificação TripAdvisor 4.0/5

SimoDam Business - 08/08/2019 Avaliação certificada TripAdvisor

ottimo hotel per un soggiorno di lavoro e concedersi qualche ora di relax in città. Peccato molto tempo perso per il check out nel fare la fattura e chiarire un punto. Intervenuto un secondo operatore che ha risolto tutto velocemente. Very good hotel, helpful staff . Grant room upgrading. Very nice. Only in the morning during the cheking out lost a lot of time to make the invoice and trying to clarify my online booking. The second operator solved easily everithing.

English language, unfamiliar

Classificação TripAdvisor 3.0/5

bmtraveler2017 Family - 29/07/2019 Avaliação certificada TripAdvisor

Very nice structure inserted in an historical context, level of services quite poor, personnel need heavy training. we tried the Chinese restaurant, they missed two dishes, practically my son did not have his dinner, they have not been able to solve the problem. I asked for a glass of wine that was on the menu, they did not understand my request untlil I showed them the picture on the menu. The swimming pool is a mess, water seems dirty, however it is matt; additionally it seems that the hotel offer a service of swimming teacher to kids, they scream like eagles not allowing a moment of relaxation to the guests.

Dear bmtraveler2017, Thank you for staying at Sofitel Xi’an on Renmin Square and sharing your experience with us. I am very sorry to hear about the dining experience and pool experience during your recent stay. High level of service is the foundation of delivering excellent guest experience, we pay high attention to your comments and have taken immediate action to conduct refresher training to all of our restaurant colleagues. We pride to prioritize guests’ safety in our hotel, monitor pool water quality every two hours and increase the water treatment frequency during peak usage period. We will continue and enhance in this aspect. We have also talked with the pool management team regarding their swimming class in summer holiday, in order to ensure the comfort and relaxation of hotel guests. Please accept my sincere apology to you and your family, and thank you for allowing us to learn and grow stronger. We look forward to having the opportunity to welcome you again and your positive feedback in your next stay. Yours sincerely, Joseph Mak General Manager

Nice hotel, great service

Classificação TripAdvisor 5.0/5

Crzytrg Family - 16/07/2019 Avaliação certificada TripAdvisor

The hotel is great. It is a little outdated and it needs some maintenance, but overall it’s a great value and a terrific hotel. The only drawback is that the hold swimming classes at the pool, so it is impossible to relax over there giving the amount of people they usually have.

Dope

Classificação TripAdvisor 5.0/5

jimmydanol Family - 25/06/2019 Avaliação certificada TripAdvisor

The service was incredible. Great hotel. I'm spoiled now. The breakfast choice is excellent. Our suite was on the small side. Location is good but not walkable enough. The club level is fantastic. Loved our stay

Visit to Xian

Classificação TripAdvisor 4.0/5

Afrokalinka Solo travel - 26/05/2019 Avaliação certificada TripAdvisor

during my recent trip to China i made arrangements to extend my stay and visit Xian. I've done search and Sofitel Xian on Renmin square was rated quite high and being member of Accor Hotel made my decision very easy. I can not comment really on the location, as I walked around the city, or was part of my Tour. Why I rated rooms as average - is because even if the rooms are spacious and have the Sofitel beds and linen, the hotel is OLD. its seems its stuck in mid-last century. Also there is a language issue - there will be 1 person that speaks English in the reception, or in the restaurant, or a bar. in the end of the day, the service was excellent, and this is very important! One needs to remember that maybe there are not many hotels catering for European tourists, as 90% of the tourists in China in all cultural/historical places are Chinese.

Great location but no A/C in the winter

Classificação TripAdvisor 4.0/5

Journey399259 Couples - 22/11/2018 Avaliação certificada TripAdvisor

We stayed 2 nights in mid November and we unable to sleep as the hotel turns the air conditioning system off at the end of October. The outdoor temperature during the day was about +12c but our room must have been 26 to 28 degrees. The 2nd night of our stay they were very accommodating at moving us to the north side of the hotel so the sun wouldn’t shine directly through our window and we requested a fan and a sheet in place of the duvet. The windows opened somewhat but even with the fan it wasn’t possible to properly cool our room for a restful sleep. The hotel staff were excellent and very helpful for us. Most of the staff spoke English making it easy for us to request assistance and deal with our reservation etc. We had the breakfast buffet which was excellent! We paid directly to the front desk and were able to get a 100 Yuen discount per person discount for the dinner buffet which was also very good. The location was great, inside the city wall, close to a shopping mall and walkable to the bell & drum tower and the city wall (about 20 to 30 min) Overall I would recommend this hotel. In the winter if you prefer a cooler room for sleeping this hotel may not be for you.

Dear Journey399259, Thank you for choosing Sofitel Xian on Renmin Square and taking the time to share your experience with us. We are very sorry to know that the room temperature didn't meet your preference, and apologize for any discomfort. Your comment has been shared with hotel management, we treat it seriously and will strive for utmost improvement. On the other hand, your recognition to other aspects, especially service and food, motivates us greatly to do it even better, thank you. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

Great stay - but wifi/internet needs an upgrade

Classificação TripAdvisor 4.0/5

403ClaireH Business - 11/11/2018 Avaliação certificada TripAdvisor

I stay here quite often - and it is a great hotel; staff are fantastic, helpful, friendly and attentive. Rooms are very good; large enough but not too large which is frequently a problem at Chinese hotels. I would have rated the hotel as 5 stars but for the fact that the internet/wifi access is quite slow and frequently drops completely which for a business traveller (and others also I guess) is irritating - definitely needs an upgrade

Dear Claire H, Thank you for providing us with the gift of feedback. We are very sorry to know that the wifi didn't meet your expectation, and apologize should there is any inconvenience caused. We will look into it immediately. On the other hand, your recognition in other aspects motivate us greatly to do it even better, thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

Family get away

Classificação TripAdvisor 5.0/5

641moc Family - 21/10/2018 Avaliação certificada TripAdvisor

Large hotel appeared was a quiet oasis for our briefe (terracotta inspired) trip to Xi'anInitially thought we were the only people staying there but the bussling breakfast room on day 2 showed there were others there.. at least for breakfast. Good facilities, restaurants and rooms.

Stay at Sofitel

Classificação TripAdvisor 4.0/5

ken7672018 Family - 20/10/2018 Avaliação certificada TripAdvisor

Nice hotel with a great breakfast buffet. Air conditioning was a little weak and the beds were a little hard. Front desk and concierge were very helpful with directions and taxi to the train. Make sure and ask about bus to major attractions to save the walk. Otherwise a great value in a good location.

very caring staff and excellent lounge

Classificação TripAdvisor 5.0/5

Calvin L Friends getaway - 24/09/2018 Avaliação certificada TripAdvisor

Our friends and we stayed at Sofitel Xian on Renmin Square for a night while transiting from Tibet back to Hong Kong. We are pampered by the very friendly, caring and efficient check in and out process, as well as all the facilities and services in the Lounge. Most enjoyable stay indeed. Absolutely 5 stars to those. The only comment I'd like to make is about the taxi calling service, which we think can be improved by having a flashing sign or someone at the gate to help calling taxis for guests, as the hotel is set inside a big compound.

Excellent staff in the 11th floor club lounge

Classificação TripAdvisor 5.0/5

Vasubandhu Family - 09/08/2018 Avaliação certificada TripAdvisor

This Hotel has got excellent location. It s centrally located and offers various things to enjoy Xian. I have had nice stay there and staff in the club lounge at the 11th floor are excellent: kind, friendly and helpful..

Dear Vasubandhu, Thank you for choosing Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially on service, gives us great motivation to do it even better, thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

First time in Xian

Classificação TripAdvisor 3.0/5

d821yip Solo travel - 23/06/2018 Avaliação certificada TripAdvisor

Hotel is located in the centre of the city but bit quite at night time. Thanks for upgrade to the suite room, and the room is ok, but I really do the finishing of the paint of the edge at ceiling, it looks so rough and not really a Sofitel standard. However, services are good. Especially, thanks to Fairy and Judy from the club floor and they did the good work.

Dear d821yip, Thank you for choosing Sofitel Xian on Renmin Square and taking the time to share your experience with us. Thank you for your recognition to hotel service. I've shared your recogniton with the whole team, and in particular with Fairy and Judy. We are greatly encouraged to do it even better, thank you. We are sorry to know that te room status didn't meet your expectation. We apologize should there is any inconvenience caused, and please be rest assured that we pay high attention to your feedback. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Very nice hotel, staff needs training

Classificação TripAdvisor 4.0/5

596keesk Business - 21/06/2018 Avaliação certificada TripAdvisor

The hotel is very nice in general. Room is great and breakfast superb. Check in and out is not good, takes far too long. Excluding waiting in line, we spent more than 1 hour for checking in and out! Staff at breakfast was nice and friendly and delivered good service.

Dear Kees K, Thank you for choosing Sofitel Xian on Renmin Square and providing us with the gift of feedback. Thank you for your recognition on room, breakfast and breakfast service. We are greatly motivated to do it even better, thank you. I had a talk with our Front Office Manager regarding your comment on the check in and out process. We are sorry should there was any inconvenience caused. Since there were 11 rooms in your group and there were lots of information that needed to be confirmed, besides you also inquired on the Le Club points accummulation for your stay in Jan, thus the check-in was longer than usual. As for the check-out, since there were many pay-by and pay-for within your group, and early departure, so it took us some time to settle the bill accurately. Nevertheless, thank you for pointing out the area that we could improve continuously, we will continue and enhance our efforts in this aspect. Our efforts in striving for excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

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