Dear Brown-sama, Mark-sama, Sachiko-sama, thank you very much for staying at the Mercure Tokyo Ginza. We are happy to provide a little help for your stay and glad to hear from you! Your comments encourage us to work harder to improve our service in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. またのお越しをお待ち申し上げております。 Sincerely, Mercure Tokyo Ginza

Dear Melvin J.-sama, Thank you very much for your stay at the Mercure Tokyo Ginza. We very much appreciate your positive comments. We are glad to hear you enjoyed the room and the Breakfast. Additionally, if our team could have delivered a little friendly atmosphere for you, that is our pleasure. We hope to have the opportunity to see you in the near future. Until the time, we will strive for service excellence. Sincerely, Mercure Tokyo Ginza

Dear Mr. McCauley, Thank you very much for your stay at the Mercure Tokyo Ginza. We are glad to hear that you had a good time. However, I wish your booking experience could have been better. The Best Rate Guarantee is applicable when all conditions between your booking and the lower rate on another booking channel are exactly the same. Therefore, we were not able to offer you the same rate as you found on a different site this time. Our explanation may not have been clear enough to you. If so, we apologize to make you feel confused. We will make more effort to deliver a better service such as breakfast quality and a good welcoming atmosphere. Thank you very much again for your time to give us your feedback and praise to our staff. We hope to see you again soon. Sincerely, Mercure Tokyo Ginza

Dear Mr. Yoshihiro K., Thank you very much for your comments regarding your stay at the Mercure Tokyo Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that your comments will be our great motivation to keep improving the quality of our services. Additionally, it is meaningful to us to know your sentiments about the breakfast menu, membership benefits, and so on. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to seeing you soon. Sincerely, Mercure Tokyo Ginza

Dear AikoK92, Thank you very much for your feedback about the Mercure Tokyo Ginza! We are glad to hear you had a good time in Ginza and your stay was enjoyable. Your comments about our service made me very happy. We will keep striving for a good service for every guest. We hope your next visit will be as enjoyable as the previous one. Look forward to seeing you soon. Sincerely, Mercure Tokyo Ginza

Dear Rohan, Thank you very much for your stay at the Mercure Tokyo Ginza. We are pleased to hear you enjoyed the room, and communicating with our staff during your stay. However, we apologize for the inconvenience of the TV channels. We have BBC and TV5MONDE, the French channel. However, our TV information was not obvious enough. We will consider the different ways of informing it. Additionally, we strongly hope to provide a restaurant service and room service to you in the near future. We will do our best to make it come true. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Tokyo Ginza

Dear sbhatia2021, Thank you very much for staying at the Mercure Tokyo Ginza. We appreciate your positive feedback about the hotel and staff. In this restricted situation, we would like to deliver accessible service with friendliness for your comfortable stay. Therefore, we are so glad to hear what you felt. We have a little difficulty serving breakfast nowadays, but its quality and variety should be kept. We will look into it for improvement. We would like you to enjoy your morning time. Not only the breakfast but for all services, we will keep making effort for excellence. Again, thank you very much for your feedback. We look forward to welcoming you here again in the near future. Sincerely, Mercure Tokyo Ginza

Dear carlamilovanov, Thank you very much for sharing your experience at the Mercure Tokyo Ginza. We are glad to hear that you had a great time in Tokyo. We will make more effort to improve our service, and hope to have the opportunity to welcome you back here next year. Sincerely, Mercure Tokyo Ginza

Dear Anna777L, Thank you very much for your stay at the Mercure Tokyo Ginza. We appreciate your loyalty. We are glad to hear that you enjoyed the stay and had a good time in Tokyo. Hope you enjoyed Hakuba as well. We will keep striving for the excellent service, and hope to have the opportunity to welcome you back here in the near future. Sincerely, Mercure Tokyo Ginza

Dear parwatt2020, Thank you very much for staying at the Mercure Tokyo Ginza. We are pleased to hear that our staff delivered friendly service to you. I will share your comments with our breakfast team so that we will be able to improve our service in the future. We look forward to welcoming you again. Sincerely, Mercure Tokyo Ginza