Mercure Biarritz Centre Plaza Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 1,022 reviews

Mercure Biarritz Centre Plaza Hotel - Image 1
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Description

Hotel extras

  • Renovated with modern touches enhancing its original Art Deco soul

  • Within 31-mile radius: sights of Biarritz, inland Basque region & Spain

  • Bar with terrace facing the ocean & a warm welcome for a relaxing moment

  • Catering influenced by Basque tradition, with an focus on quality produce.

Our accommodation(s)

Hotel location

Mercure Biarritz Centre Plaza Hotel

10 avenue Edouard VII
64200 BIARRITZ
France

GPS:43.482804, -1.558653

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR DU PLAZA

The Plaza Bar overlooking the Grand Beach is open all through your stay, with a new look featuring soft marine colors inspired by ocean light and Art Nouveau. From breakfast to a sunset aperitif,

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,022 reviews

TripAdvisor Rating  4.0/5  507 reviews

Certificate of excellence 2024

well run hotel

Customer review rating 4.5/5

Peter J. Couples - Confirmed reviews ALL

All good though the room refrigerator did not seem to work even after the technician had come

Good stay well located

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Good hotel, very central, upgrade to sea view and chocolates on arrival was excellent. Shame hotel bar was closed early.

Dear Mister P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Biarritz Centre Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Bar is open between 5pm and 9:30pm. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thuy Vu, General Manager

Centrally located with a great view

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Hotel staff and facilities were great

Dear M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thuy Vu, General Manager

Customer review rating 4.5/5

Eli Solo - Confirmed reviews ALL

Great location, nice breakfast, nice room, friendly staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thuy Vu, General Manager

Customer review rating 2.5/5

Jw Couples - Confirmed reviews ALL

Everything was pleasant and friendly and the room was very nice. My complaint is that the hotel charged me 25€ for a parking space when I did not request a space and arrived by foot, and the receptionists even discussed with me that it's quite a long walk from the airport to the hotel. I await the refund.

Mr W., Thank you for taking the time to write to us following your stay at Hotel Mercure Biarritz Centre Plaza. We are sorry that the service and facilities did not live up to your expectations and please accept our sincere apologies. Please do not hesitate to contact Thierry Lissalde, our Assistant Manager, on +33… to clarify the situation. We look forward to welcoming you soon. Please accept, Sir, the assurances of our highest consideration. Thuy Vu, General Manager

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Other web-users rate our hotel

  • 450 reviews 9.5/10 Location
  • 541 reviews 7.7/10 Room
  • 588 reviews 9.3/10 Service
  • 256 reviews 8.1/10 Breakfast
  • 135 reviews 8.6/10 Amenities
  • 134 reviews 7.5/10 Cleanliness
  • 62 reviews 4.8/10 Food

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