Mercure Biarritz Centre Plaza Hotel

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Mercure Biarritz Centre Plaza Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,101 reviews

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Description

Hotel extras

  • For everyone's safety, all health protocols are respected.

  • Downtown, opposite the Grande Plage and Casino. Private parking (extra fee)

  • Walking distance to Biarritz's tourist spots-Phare, Musée de la Mer, ports

  • Bar + shady terrace with ocean view. Unwind with WiFi + digital newspapers

  • Locavore: In-room lunch + dinner, "Bocaux" mason jars from Bouchon Biarrot

Hotel location

Mercure Biarritz Centre Plaza Hotel

10 avenue Edouard VII
64200 BIARRITZ
France

Telephone +33 5 59 24 74 00

Fax +33 5 59 22 22 01

Contact email

  • By plane

    ANGLET BIARRITZ At 2km / 1.24 miles

  • By train

    BIARRITZ LA NEGRESS At 5km / 3.11 miles

GPS:43.482804, -1.558653

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

BAR DU PLAZA

The Plaza Bar overlooking the Grand Beach is open all through your stay, with a new look featuring soft marine colors inspired by ocean light and Art Nouveau. From breakfast to a sunset aperitif,

Our accommodation(s)

Choose from spacious rooms that blend style and comfort, with a decor inspired by 1930s Art Deco.

Our guest reviews

Our guest reviews for
Mercure Biarritz Centre Plaza Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,101 reviews

TripAdvisor Rating  4.0/5  453 reviews

Well located great staff good stay

Customer review rating 4.5/5

Yannick B. Couples - Confirmed reviews ALL

Everything was clean and functioning spacious bath room.

Dear YANNICK b., Thank you again for letting us know how you felt about your last stay at the Plaza Hotel in Biarritz. We are delighted and hope to welcome you back very soon. If we can abuse it, I thank you for sharing your experience on the Trip Advisor site in order to allow us to increase our notoriety, to continue to welcome you even better and to promote the teams! Thanking you once again and hoping to have the pleasure of welcoming you again, Please receive, dear Madam / Sir b., our sincere thanks, Armel DE LAAGE, General manager

Great stay, great location… great hospitality.

Customer review rating 5.0/5

Jon C. Families - Confirmed reviews ALL

Great stay, great location… great hospitality. Can’t wait to visit again

Dear JONATHAN T., Thank you again for letting us know how you felt about your last stay at the Plaza Hotel in Biarritz. We are delighted and hope to welcome you back very soon. If we can abuse it, I thank you for sharing your experience on the Trip Advisor site in order to allow us to increase our notoriety, to continue to welcome you even better and to promote the teams! Thanking you once again and hoping to have the pleasure of welcoming you again, Please receive, dear Madam / Sir T., our sincere thanks, Armel DE LAAGE, General manager

Very good stay

Customer review rating 4.5/5

Metin M. Couples - Confirmed reviews ALL

Our second time this year in the hotel and we were very pleased.

Dear METIN M., Thank you again for letting us know how you felt about your last stay at the Plaza Hotel in Biarritz. We are delighted and hope to welcome you back very soon. If we can abuse it, I thank you for sharing your experience on the TripAdvisor site in order to allow us to increase our notoriety, to continue to welcome you even better and to promote the teams! Thanking you once again and hoping to have the pleasure of welcoming you again, Please receive, dear Madam / Sir METIN M., our sincere thanks, Armel DE LAAGE, General manager

Well located, friendly staff, beautiful town

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We visited Biarritz for a wedding and stayed her based upon a recommendation of the wedding party. Very centrally located, great rooms and friendly staff.

Good location and helpful staff, especially Laurence.

Customer review rating 4.5/5

Michael W. Couples - Confirmed reviews ALL

First time in Biarritz. Delighted to find the hotel was located at the centre, and with good views.

Dear MICHAEL W., Thank you again for letting us know how you felt about your last stay at the President Hotel in Biarritz. We are delighted and hope to welcome you back very soon. If we can abuse it, I thank you for sharing your experience on the Trip Advisor site in order to allow us to increase our notoriety, to continue to welcome you even better and to promote the teams! Thanking you once again and hoping to have the pleasure of welcoming you again Please receive, dear Madam / Sir W., our sincere thanks, Armel DE LAAGE, General manager

Great stay

Customer review rating 4.5/5

Clare F. Couples - Confirmed reviews ALL

Helpful staff, lovely room with a great view.

Dear Marc F., Thank you again for letting us know how you felt about your last stay at the President Hotel in Biarritz. We are delighted and hope to welcome you back very soon. If we can abuse it, I thank you for sharing your experience on the Trip Advisor site in order to allow us to increase our notoriety, to continue to welcome you even better and to promote the teams! Thanking you once again and hoping to have the pleasure of welcoming you again, Please receive, dear Madam and Sir F., our sincere thanks, Armel DE LAAGE, General manager

Best located hotel!

Customer review rating 4.0/5

Mauricio S. Couples - Confirmed reviews ALL

The hotel is located in the Grand Plage of Biarritz. You can walk to any place in the city. It has an amazing view. Staff is very nice and attentive. Rooms are comfortable although are very hot. I think the hotel hasn’t realized that the temperature has risen in the city because AC was disabled; the second night we asked for a fan and things improved. Has parking within a block; they charge 20 € a night which is standard in Europe. Would stay here again without a doubt.

Dear MAURICIO S., Thank you again for letting us know how you felt about your last stay at the President Hotel in Biarritz. We are delighted and hope to welcome you back very soon. If we can abuse it, I thank you for sharing your experience on the TripAdvisor site in order to allow us to increase our notoriety, to continue to welcome you even better and to promote the teams! Thanking you once again and hoping to have the pleasure of welcoming you again, Please receive, dear Madam / Sir S., our sincere thanks, Armel DE LAAGE, General manager

Wonderful stay at a great location

Customer review rating 5.0/5

Christian Couples - Confirmed reviews ALL

Friendly staff, excellent location and highly recommend

Well located, friendly staff, lovely hotel, beautiful room

Customer review rating 5.0/5

Nellie Families - Confirmed reviews ALL

Wonderful experience, exceeded our expectations!

Dear TERRI J., Thank you again for letting us know how you felt about your last stay at the President Hotel in Biarritz. We are delighted and hope to welcome you back very soon. If we can abuse it, I thank you for sharing your experience on the TripAdvisor site in order to allow us to increase our notoriety, to continue to welcome you even better and to promote the teams! Thanking you once again and hoping to have the pleasure of welcoming you again, Please receive, dear Madam / Sir J., our sincere thanks, Armel DE LAAGE, General manager

Excellent

Customer review rating 5.0/5

S. Couples - Confirmed reviews ALL

Parfait

Madame/Monsieur S., Encore merci de nous faire part de votre ressenti suite à votre dernier séjour au sein de l’Hôtel Plaza à Biarritz tout récemment rénové. Nous sommes ravis que vous ayez passé un excellent séjour et que notre établissement a répondu à vos attentes. Si nous pouvons abuser, je vous remercie de partager votre expérience sur le site TripAdvisor afin de nous permettre d’accroître notre notoriété, de continuer à encore mieux vous accueillir et de valoriser les équipes ! En vous remerciant une nouvelle fois et en espérant avoir le plaisir de vous accueillir de nouveau, Veuillez recevoir, Madame / Monsieur S., nos sincères remerciements. Armel DE LAAGE, Directeur général

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

A very nice view on the waves breaking over rocks

An extremely well managed hotel.

Customer review rating 4.5/5

Dr. M. M. Couples - Confirmed reviews ALL

A very pleasant stay.

Dear METIN M., Thank you again for letting us know how you felt about your last stay at the Plaza Hotel in Biarritz. We are delighted and hope to welcome you back very soon. If we can abuse it, I thank you for sharing your experience on the Trip Advisor site in order to allow us to increase our notoriety, to continue to welcome you even better and to promote the teams! Thanking you once again and hoping to have the pleasure of welcoming you again, Please receive, dear Madam / Sir M., our sincere thanks, Armel DE LAAGE, General manager

Super

Customer review rating 5.0/5

Af… Business - Confirmed reviews ALL

Genial

Madame/Monsieur A., Encore merci de nous faire part de votre ressenti suite à votre dernier séjour au sein de l’Hôtel Plaza à Biarritz tout récemment rénové. Nous sommes ravis que vous ayez passé un excellent séjour et que notre établissement a répondu à vos attentes. Si nous pouvons abuser, je vous remercie de partager votre expérience sur le site Trip Advisor afin de nous permettre d’accroître notre notoriété, de continuer à encore mieux vous accueillir et de valoriser les équipes ! En vous remerciant une nouvelle fois et en espérant avoir le plaisir de vous accueillir de nouveau, Veuillez recevoir, Madame / Monsieur A., nos sincères remerciements. Armel DE LAAGE, Directeur général

old fashioned glamour

TripAdvisor rating 5.0/5

lindawC5296QA Couples - TripAdvisor review

ideally situated for people watching and sight-seeing. the hotel is decorated in thirties style and was just wonderful. The staff were very helpful and provided maps and information of places to visit. An absolutely wonderful experience and can't wait to return.

Madame, Monsieur, It is a pleasure to read your testimony and my team and I, are delighted that your stay has gone well. Your satisfaction is important. Thank you for choosing the Mercure Plaza Biarritz for your stay in the Basque Country. We hope to welcome you again, Regards,

Wonderful quirky hotel love it!

TripAdvisor rating 5.0/5

heathera607 Couples - TripAdvisor review

Wow what a hotel, love the decor and fixtures fittings, the lift amused not only us the humans but our two jack Russell who couldn't believe they could see each level as the lift went up and down. Receptionist was great she recommended us a restaurant to cater for us with our dogs and even phoned to make our reservation.breakfast was good. Lovely clean room. Will definitely like to return 1 day.

Madame, Monsieur, Thank you for choosing the Plaza for your visit to Biarritz. Our greatest reward is your satisfaction and if in addition your two Jack Russel liked the glass side of the elevator we are delighted. I am very sensitive to your comment on the welcome and service you received from my team as well to have enjoyed the breakfast. It is with great pleasure that we will welcome you for your next stay at the Plaza. See you soon, Regards,

A little disappointing

TripAdvisor rating 3.0/5

LondonBritannia Couples - TripAdvisor review

Our overall feeling was that the hotel merited perhaps 3 1/2 stars. The reception was consistently helpful if not well up on some tourist information. Service in general was good. The breakfast was adequate but could have had more variety in bread, fruit & jam supplies. The main bedroom window opening was awkward & needs refurbishing, the bathroom window dressing was rather crude as was the furniture

Madame, Monsieur, Thank you for your testimony on tripadvisor and regret that the whole of our service did not live up to your expectations. However, I am delighted that you appreciated the professionalism of my teams and the overall quality of service. I took note of your remark about the breakfast. Hopefully we will have the pleasure of welcoming you back to the Hotel Plaza de Biarritz. See you soon, Regards,

Location

TripAdvisor rating 5.0/5

Neil C Couples - TripAdvisor review

What a fantastic place! Huge bedroom with sea view - lots of art deco features - parking too. Chantal on reception was very helpful and courteous. Had drink in very atmospheric bar - great bar man - and watched world go by!

Madame, Monsieur, Thank you for this beautiful comment and the attention you pay to everyone, especially Chantal and our barman. Once again thank you for choosing the Plaza for your last stay in Biarritz. I am delighted that the atmosphere of the hotel has been enjoyed as well as the friendliness of our bar. We hope to see you at the Plaza hotel for your next stay in Biarritz Regards,

Good stay at Plaza Biarritz.

TripAdvisor rating 5.0/5

Bruno90 Couples - TripAdvisor review

Lovely hotel in centre of Biarritz. Hotel is well located 2 mins from shops, beach and promenade. Staff in hotel are very helpful and pleasant. Only downside is traffic noise from the seafacing rooms, caused by the traffic lights.Soundproof windows would be beneficial. Apart from that we would book again but with a rear facing room.

Madame, Monsieur, I thank you for your testimony on tripadvisor, We are delighted you had a pleasant stay with us! I am very happy to read that you mentioned that the staff are helpfull and pleasant as well you had enjoy the situation of the hotel in the center of Biarritz. We look forward to welcoming you back on your next trip to Biarritz, Regards,

Very comfortable and best location

TripAdvisor rating 5.0/5

barryrgibbs Couples - TripAdvisor review

We could not fault the room and the welcome. The parking was very close and secure. Our only detrimental comment is that on 2 or 3 days (we think it was Thur and Fri) the breakfast service was well below the standard expected in a Mercure hotel. There were no plates and other items such as coffee spoons on the buffet were missing. The staff appeared to be disinterested and lacking supervision. When they did get going cleaning tables it was done next to us, so that we caught some of the spray cleaner. Other days the breakfast service was excellent.

Madame, Monsieur, Thank you for choosing the Plaza Biarritz for your last stay and for your testimony. I will share your review with my breakfast team so that the service must be the same every day. I'm sorry for the quality drop you felt of the second or third day. I hope we will have the pleasure of welcoming you for your next stay in Biarritz. See you soon Best regards,

Super location

TripAdvisor rating 4.0/5

893beriang Couples - TripAdvisor review

Great location and car park make the Plaza a good choice for visiting Biarritz. Public areas are well furnished in Art Deco style but the soft furnishings ang decoration our Sea View room was looking a bit tired - the sofa bed could have done with replacing. Breakfast was super and the staff were very helpful.

Madame, Monsieur, Thank you for choosing the Mercure Biarritz Plaza for your stay. I am glad you had a good time with us and you enjoyed especially the parking. It is a real satisfaction to read that you found the team helpful and that our breakfast was up to your expectations. We started a renovation program over the next 6 months of our rooms, I hope that we will have the opportunity to regain your confidence during your next stay. Best regards,

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