Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 3.8/5 3,830 reviews

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125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade, 5000 ADELAIDE, Australia

Description

ALLSAFE approved hotel

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Telephone
Fax +61 8 8407 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy danishes, cereal, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,830 reviews

TripAdvisor Rating  3.0/5  3,053 reviews

Hotel needs a facelift

Customer review rating 2.5/5

Sally G. Business - Confirmed reviews ALL

Staff really friendly and nice but the hotel now rather shabby. The front of the vanity unit in the bathroom fell off, there was a gap between the window sill and the window and some items fell in and the carpet was stained.

Dear Sally, Thank you for taking the time to share your feedback about your recent stay at the Grosvenor Hotel Adelaide. We appreciate your comments and sincerely apologize for the issues you encountered during your stay. We're glad to hear that our staff was responsive to your needs, providing a replacement for the items that fell. Regarding the noise issue, we apologise for the inconvenience. We're sorry to hear about the condition of the room, including the front of the vanity unit falling off, the gap between the window sill, and the stained carpet. We cannot deny the dated general condition of our rooms and their dated features, being 103 years old. This hotel is due for closure with the intention of redeveloping the property in early 2025. We appreciate your understanding and insights, and we hope to have the opportunity to welcome you back for a more positive experience in the future. Sincerely, Amelia Front Office Team Leader Grosvenor Hotel Adelaide

Customer review rating 1.5/5

William F. Couples - Confirmed reviews ALL

Water was cold in shower, fridge had previous guests left over food, hotel hallways stank, and that building is a serious fire risk. Receptionist were helpful.

Dear William and Margot, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. We sincerely apologise for any inconvenience and discomfort you experienced during your stay. Your feedback will be passed over to our management team for review and appropriate follow up. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gagan Nakarmi Front Office Team Leader

Well located, friendly staff

Customer review rating 3.0/5

Greg Couples - Confirmed reviews ALL

I was disappointed to learn there is no longer a restaurant nor a bar area so you can socialise. I feel these are a requirement of a good hotel and need to be re-established.

Dear Greg, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. We greatly appreciate your honest feedback. While I'm pleased to read you found our staff friendly and location great, it however saddened me to read that you had some inconveniences regarding our facilities. The hotel has undergone a name change and re-branding not a long ago. We have permanently closed our restaurant down indefinitely since Covid-19, this was not a decision made lightly. We really apologise for being unable to offer you such facilities this time. I am truly sorry if your stay did not meet full expectations, however it is our hope that we can have the opportunity to welcome you back in the near future. Sincerely, Ishwar Front Office Assistant Night Manager

Well located but run down hotel

Customer review rating 1.0/5

Pamela D. Couples - Confirmed reviews ALL

A bad impression from the time we stepped out of the lift to the dirty carpets that were not only worn but extremely filty. The room carpet was disgusting as I mentioned to the desk person on check out. If we had been staying longer would have moved to another hotel. You could have an amazing hotel if more care and cleanliness was done. Very disappointed was looking forward to staying but won't stay next time.

Run down

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is well located however it is very run down. The carpet smelt and was significantly stained.

Dear Narelle, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. While I'm pleased to read you found our staff friendly and location great, it however saddened me to read that was all you liked about your stay with us. We were saddened to read that your room and the hotel was not up to expectations as while we are unable to deny the general condition of the room and hotel given its age, the hotel conducted a de-branding exercise in 2021 by removing the Mercure brand and returning the hotel to its original name the Grosvenor Hotel Adelaide to enable us to reposition it as an economy hotel in the twilight of its existence as the intention is to completely redevelop the property in the not-too-distant future. Your remarks about the carpets have been referred to our management team for review and appropriate follow-up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gagan Nakarmi Front Office- Team Leader

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Other web-users rate our hotel

  • 2,180 reviews 9/10 Location
  • 3,469 reviews 5.2/10 Room
  • 2,402 reviews 9/10 Service
  • 43 reviews 6.1/10 WiFi
  • 1,831 reviews 4.7/10 Comfort
  • 1,537 reviews 4.8/10 Cleanliness
  • 1,290 reviews 1.9/10 Amenities
  • 803 reviews 3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.