Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 3.9/5 3,879 reviews

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Grosvenor Hotel Adelaide - Image 1
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125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade, 5000 ADELAIDE, Australia

Description

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

Our accommodation(s)

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Telephone
Fax +61 8 8407 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy danishes, cereal, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,879 reviews

TripAdvisor Rating  3.0/5  3,065 reviews

Customer review rating 2.0/5

Susan B. Business - Confirmed reviews ALL

Parking was limited, dirty carpet, no restaurant

Dear Susan, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We are sorry to hear about the issues you encountered with parking and the cleanliness of the carpet. Your feedback is important to us, and we will address these concerns with our team to ensure improvements are made. Regarding the lack of a restaurant, we understand this may have been disappointing. While we do not have an on-site restaurant, there are dining options available in the surrounding area that we can recommend to our guests. We apologize for any noise disturbances you experienced. We strive to provide a comfortable environment for all our guests and will look into ways to address noise levels in the future. We appreciate your feedback as it helps us to improve our services. We hope to have the opportunity to welcome you back to Grosvenor in the future and provide you with a more enjoyable stay. Sincerely, Sam Front Office Team Leader

Very convenient hotel, friendly staff

Customer review rating 5.0/5

Lorraine S. Couples - Confirmed reviews ALL

We stayed for three nights and found the hotel to be convenient. Staff were very friendly and helpful. The room was clean and tidy. Car parking was somewhat confusing and rather. However, we managed to find a disabled carpark for which we have a sticker as my husband cannot walk without assistance either by cane or appliances.

Dear Lorraine S., Thank you for sharing your experience with us. We are glad to hear that you found our hotel to be convenient and that our staff were friendly and helpful during your stay. We apologize for any confusion you experienced with the car parking and are pleased to hear that you were able to find a suitable disabled car park. We will review our parking signage to ensure it is clear for all guests. We are sorry to hear about the issue with the aging carpet in your room and the empty soap container. Your feedback is valuable to us, and we will address these concerns with our housekeeping team to ensure that we maintain our high standards of cleanliness and guest satisfaction. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Sincerely, Sam Front Office Team Leader

We located

Customer review rating 3.0/5

Richard Business - Confirmed reviews ALL

The room was nice but the TV looked like it should be in a caravan and was so outdated and disappointing.

Dear Richard, Thank you for sharing your feedback with us. We are pleased to hear that you found the room nice. We apologize that the TV did not meet your expectations. We are continuously looking for ways to improve our facilities and will take your comments into consideration as we assess our guest room amenities. Regarding the movie prices, we understand your concern and will review our pricing to ensure it aligns with our guests' expectations. We appreciate your feedback as it helps us to improve our services. We hope to have the opportunity to welcome you back to Grosvenor in the future. Sincerely, Sam Front Office Team Leader

Well Located..

Customer review rating 2.5/5

Miguel Z. Business - Confirmed reviews ALL

All good except the rooms are tiny town stuff for dwarfs..🤣 A must fix are those showers where the water escapes underneath and you only need a strip of flexible pvc to fix. In fact its perilous for an elderly Australian like me at 77. The entire floor is covered with water 😲 Also put in a shelf or 2 next to the wash basin and in the shower. The step into the bathroom again perilious and cant believe you have evaded authorities for so long not fixing it.. Staff very polite though room service a big question mark..🤪

Dear Miguel, Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel's location to be convenient. We apologize for any inconvenience caused by the size of our rooms and the issues you experienced with the showers. Your suggestions for improvements, including the addition of shelves and addressing the bathroom step, are duly noted. We are committed to ensuring the safety and comfort of all our guests, and we will take your feedback into consideration as we strive to make improvements. We are glad to hear that you found our staff to be very polite. However, we do apologise that no room service is available in the the hotel currently. We appreciate your feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Sincerely, Sam Front Office Team Leader

Well located but stay somewhere else

Customer review rating 2.5/5

Snowman Business - Confirmed reviews ALL

Qantas flight cancelled, so Qantas organised it. Check in easy. Hotel room layout horrible. Bed under dirty air vent, step into bathroom not highlighted to code regulations, tv to the side.

Dear Sharon, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent stay did not meet your expectations. We apologize for any inconvenience caused by the issues you experienced with the hotel room layout. Your feedback is important to us, and we will review these aspects of our rooms to ensure a more comfortable experience for our guests in the future. We appreciate your understanding regarding the circumstances of your stay and are glad to hear that the check-in process was easy. We hope to have the opportunity to welcome you back to Grosvenor in the future and provide you with a more enjoyable stay. Sincerely, Sam Front Office Team Leader

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Other web-users rate our hotel

  • 2,160 reviews 9.1/10 Location
  • 3,396 reviews 5.2/10 Room
  • 2,354 reviews 9/10 Service
  • 48 reviews 6.4/10 WiFi
  • 1,782 reviews 4.5/10 Comfort
  • 1,484 reviews 4.6/10 Cleanliness
  • 1,262 reviews 2/10 Amenities
  • 761 reviews 3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.