Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 4.0/5 2,870 reviews

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Description

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

Our accommodation(s)

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Access and transport

Hotel services

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On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

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Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy a danish, cereal, toast, yoghurt, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

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ALL Rating  4.0/5  2,870 reviews

Customer review rating 0.5/5

Lyndall A. Friends - Confirmed reviews ALL

Filthy floor, terrible breakfast, glitchy tv, unresponsive staff on requests

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Customer review rating 2.5/5

Catherine D. Solo - Confirmed reviews ALL

The room was a lower standard than what we believed we booked. I booked a superior room and the room was very much an I renovated standard room. The bathroom shower was not great and the floor very slippery.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Customer review rating 3.0/5

Phillip P. Families - Confirmed reviews ALL

The hotel was reasonably priced for a 3 star hotel, the staff were super friendly and helpful and it is really well located in Adelaide CBD. Rooms could use a bit of TLC, specifically the curtains should really be blinds for ease of cleaning and ease of opening, bathroom could use somewhere to store your toiletries as space was limited and website states there is a minibar and it is just an empty mini fridge (hardly a minibar). I stayed at an Ibis recently which had a fitness centre which is stock standard nowadays (even just a treadmill and cross-trainer), this hotel should invest in this, as well as considering either introducing a buffet breakfast or better continental breakfast as the pastries were a little sad.

Dear Phillip P., We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Customer review rating 5.0/5

Fiona K. Couples - Confirmed reviews ALL

Nice clean rooms. Great cleaning staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Customer review rating 4.0/5

Geoffrey H. Business - Confirmed reviews ALL

Work

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Other web-users rate our hotel

  • 1,830 reviews 9.2/10 Location
  • 2,576 reviews 5.4/10 Room
  • 1,860 reviews 9.2/10 Service
  • 24 reviews 8.5/10 WiFi
  • 1,370 reviews 5/10 Comfort
  • 1,108 reviews 5/10 Cleanliness
  • 799 reviews 2.4/10 Amenities
  • 593 reviews 3.1/10 Vibe

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