ibis Luxembourg Sud 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 515 件のレビュー

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Rue de Turi, L 3378 LIVANGE, Luxembourg

説明

ホテルのその他の情報

  • Just 15 minutes from the city centre and airport

  • CONTINENTAL BREAKFAST

  • Free parking for guests

  • Drinks and snacks available 24/7

  • Air-conditioned rooms

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ホテル所在地

ibis Luxembourg Sud

Rue de Turi
L 3378 LIVANGE
Luxembourg

GPS:49.532061, 6.111746

電話番号
ファックス +352 26 52 29 29

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

IBIS KITCHEN

Generous portions, an authentic, warm ambiance... In a good place for getting together.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  515 件のレビュー

トリップアドバイザーの評価  3.5/5  472 件のレビュー

Looking quite tired

トリップアドバイザーの評価 3.0/5

emmbrook ファミリー - トリップアドバイザー認証口コミ

We stayed here having been moved from the Ibis Budget who had overbooked. Nicer lobby than the Budget but beyond that the only benefit is that this hotel has air conditioning. Rooms are tired and quite shabby, stained carpets and scuffed walls etc. Clean and comfortable bed. Location is great for a stop off if you're on a long drive. We've been staying at the adjacent Ibis Budget for 10 years or so off and on but like this hotel prices have risen and the hotels have started to look quite tired. So great location but in need of a refresh.

Dear Brook, Thank you for taking the time to share your review. We are pleased that you appreciated the modern design of our lobby and the availability of air conditioning in our rooms, designed to provide a comfortable respite from your travels. It is also gratifying to hear that you found the Sweet Bed by Ibis to your liking, ensuring a restful night's sleep. However, we regret that the condition of the room did not fully meet your expectations. Our hotel is dedicated to providing a clean and comfortable environment for all our guests, and we apologize if we fell short in this regard. We are currently reviewing our refurbishment plans, which have been delayed, to ensure our rooms meet the high standards our guests expect from us. Finally, we are delighted to know that our location was ideal for your journey, offering convenience for those on long drives. We hope that the proximity to major roadways and the city center of Luxembourg added value to your stay with us. We look forward to welcoming you back to our hotel in the future. Kind regards, Serge Rouelle, Hotel Manager

Could be better

トリップアドバイザーの評価 3.0/5

castigergirl トリップアドバイザー認証口コミ

Stayed here for 3 nights as part of a coach trip. Check in was quick ( mainly done by the coach driver). There are only 2 small lifts so waiting time can be long, no stairs to use! We asked where the stairs are as only on the 1st floor, was told we had to go outside and a member of staff would have to open a door! The room was cold on arrival but did warm up with the heater on. Twin room but beds pushed together and no room to separate them. No tea/coffee facilities, limited storage and space. Small but adequate bathroom. Shower was good, spacious and hot. Basic toiletries offered. and one towel per gest, no hand towel. Breakfast was OK, usual offerings, limited hot food but enough to have some choice, not laid out very well, with the que for coffee in the way of the cold selection. Evening meal was provided as part of our coach trip, no choice offered, salad to start, which was very nice, chicken and tinned potatoes as a main and artic roll for dessert, no water provided so had to buy drinks. Overall, disappointed as very basic, Ok for few nights, would not have wanted a longer stay.

Dear Guest, We appreciate you taking the time to share your experience with us. We're glad to hear that you found the check-in process efficient and that the shower in your room met your expectations with its spaciousness and hot water. We're also pleased that you enjoyed the salad served during your dinner. Regarding the waiting time for the lifts, we acknowledge that during peak times there may be a slight delay, but we assure you that this is to ensure the comfort and safety of all our guests. We apologize for any inconvenience caused by the room temperature upon arrival and the layout of the twin beds. While we do not offer tea/coffee facilities in the rooms, we provide a 24/7 bar service where light meals and snacks are available. Moreover, we regret to hear that the breakfast layout did not fully meet your satisfaction and appreciate your feedback on this matter. We hope to have the opportunity to welcome you again and provide a more comfortable and enjoyable stay. Warm regards. Serge Rouelle, Hotel Manager

Never again -dreadful!

トリップアドバイザーの評価 1.0/5

Paysatge トリップアドバイザー認証口コミ

The good thing is that this hotel is close to the motorway and easy to find. Except that when I got there I wish I hadn't bothered. The rececption staff were indifferent to the point of rudeness. The lift had security issues which the receptionist had to explain a million times a day - and it showed. The restaurant was closed on a Sunday night (even though there were people eating when I got back from McDo}. The reception staff seem to not be aware that there are no restaurants locally on a Sunday. The breakfast was poor quality (badly cooked patisserie etc) and the staff emerged occasionally from the kitchen like frightened rabbits. The breakfast staff had the appearance of street homeless. Conclusion - a very unhappy experience and I would not stay there again even if they paid me.

Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that you found our hotel's location close to the motorway convenient. However, we are sorry to hear about your dissatisfaction with our reception staff and breakfast quality. We strive to provide excellent service and will address these concerns with our team to ensure improvements. Regarding the restaurant being closed on Sunday evenings, we apologize for any confusion. Our restaurant is open from Monday to Thursday, but we do offer prepared dishes at the ibis budget 24/7, and there are three other restaurants in the area. We understand that finding dining options on a Sunday can be challenging and will make sure our staff is better informed to assist guests in the future. As for the lift security issues, we appreciate your feedback and will work on improving the communication and assistance provided by our team. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Serge Rouelle, Hotel Manager

The worst ibis hotel

トリップアドバイザーの評価 1.0/5

hakanc555 ファミリー - トリップアドバイザー認証口コミ

The worst ibis otel I ever seen. We arrived there at 20:00 and even that late time the room was not cleaned. We were a group and all of the rooms was same. After that they gave us different room, it seems it was cleaned but not. They make very quick and cursory !! There is no refrigarator in the room.

Dear Hakan, Thank you for taking the time to review your stay. We appreciate that you chose to stay with us but are sorry that we did not meet the high standards expected of us on this visit. While we always strive to have all rooms for our arriving guests ready, regrettably, due to high occupancy, this is not always possible. Nevertheless, we are sorry for any inconvenience and will review our procedures with the team. Moreover, we regret your room didn't meet all of your requirements and have noted your comment. We hope you will return for an improved experience in the future. Best regards, Serge Rouelle, Hotel Manager

Bad experience

トリップアドバイザーの評価 1.0/5

serkank999 ファミリー - トリップアドバイザー認証口コミ

We are family with two little kids. When we are arrive at the Hotel, we realized that the Hotel arranged two different rooms, one was at first floor and the other one was at fourth floor. We arrived at the the hotel at around 20:30. We were a group of visitors. We realized that all rooms arranged for our groups at first floor were not cleaned and prepared. It was the worst ibis hotel which I have ever stayed.

Dear Serkan, Thank you for this review about your recent stay. We regret that your stay with us fell short of your expectations; we do provide connecting rooms for families, upon request. Please let us know of any requirements for your next visit. We are also sorry that our usual high standards were not upheld. We always encourage all our guests to contact our reception team at any time with any concerns you may have and they will be glad to take immediate action. Nonetheless, we have passed this information to the head of housekeeping for review and action. We hope you will consider staying with us again in the future. Best regards, Serge Rouelle, Hotel Manager

との提携 TripAdvisor

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