ノボテルルクセンブルクキルヒベルク 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,628 件のレビュー

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説明

ホテルのその他の情報

  • 無料のWi-Fi、人間工学に基づいたワークスペース、液晶TV

  • モダンで気軽な雰囲気のダイニング、テラス2面

  • 多目的イベントスペース10室

  • ルクセンブルク市の中心部から徒歩20分、トラムで10分

当ホテルの客室

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ホテル所在地

ノボテルルクセンブルクキルヒベルク

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 ルクセンブルク
ルクセンブルク

GPS:49.620998, 6.146072

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

Dans le noir ? Luxembourg

レストラン「ダン・ル・ノワール」をご利用ください。ルクセンブルクは、真っ暗闇の中で食事をするというユニークなコンセプトの店です。視覚に障碍のあるガイドウェイターが案内する、非日常的でオリジナルな体験を。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,628 件のレビュー

トリップアドバイザーの評価  4.0/5  1,313 件のレビュー

2023エクセレンス認証

Disappointed. Not a family friendly hotel. Beaten rooms

トリップアドバイザーの評価 2.0/5

DrEitan ファミリー - トリップアドバイザー認証口コミ

It's a hotel fit for a night or two, no more. I would irritated that room shower overflowed with water, asked 3 separate times to front desk to address it. They never fixed it. Room was beaten and outdated. Saving grace was breakfast but staff need to be more service oriented especially the female staff. They inspect you as if you did not pay so it left a bad taste in one's mouth. Lastly, I ask for conditioner and get a smart excuse that the shampoo in room is mixed with conditioner. Left disappointed. Unfortunately, would not come back again.

Dear Eitan, Thank you for taking the time to share your feedback regarding your stay. I am sorry to hear that your experience with the condition of the room and the shower in particular was not up to your expectations. We take great pride in our commitment to providing comfortable, well-maintained rooms to our guests, and it appears that we did not deliver on this promise in your case. Please be assured that every effort has been made to ensure that this does not happen again and that this experience does not reflect our quality standards. Furthermore, we apologize for any inconvenience caused by the service you received. Customer satisfaction is extremely important to us, and we regret that we did not live up to it during your visit. Un poin However, we are pleased to hear that you found breakfast to be a saving grace of your stay. We continually strive to provide a welcoming and friendly environment for all our guests, including families, and it is concerning that we failed to do so during your stay. We would like to apologize once again. We look forward to welcoming you back for a more enjoyable stay in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Novotel Luxembourg Kirchberg

トリップアドバイザーの評価 4.0/5

Malini1Srivastava トリップアドバイザー認証口コミ

The rooms are big and tidy.We traveled with 2 kids.Sofa bed was spacious and comfortable even for 2 children.Cleanliness was upto the mark and near your rooms there is a small drinking water fountain to refill your bottles.Good buffet breakfast.

Dear Malini, I would like to thank you for taking the time to rate your stay. It is delightful to learn that the comfort and spaciousness of our rooms met your family's needs. The emphasis we place on cleanliness is part of our commitment to our guests, and your recognition of this effort is greatly appreciated. Your mention of the convenient water fountain and the quality of our buffet breakfast further highlights the standards we strive for at Novotel Luxembourg Kirchberg. Our team takes pride in ensuring that such amenities contribute positively to the experience of our valued guests. Thank you for choosing to stay with us and for highlighting the aspects of your visit that stood out. Your feedback is invaluable as it encourages our team to continue delivering exceptional service. We do hope to have the opportunity to welcome you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Great experience in Lux

トリップアドバイザーの評価 5.0/5

Burcu G ビジネス - トリップアドバイザー認証口コミ

Ths staff was very friendly, accommodating and positive. The room was very specious with all necessary amenities. Very clean, very well designed. I was on the executive floor, so had nespresso machine and a full fridge. The food was very delicious, good number of choices and high quality. Thank you Andy and all the team for making this a comfortable trip!

Dear Burcu, Thank you for sharing this positive review. The team at Novotel Luxembourg Kirchberg is delighted to hear that you found our staff to be friendly and accommodating, contributing positively to your comfortable experience. Your kind words affirm our commitment to guest satisfaction. We are thrilled to know that the spaciousness and design of our rooms met your expectations and that the additional amenities, including the Nespresso machine and well-stocked fridge, enhanced your stay on the executive floor. Cleanliness and attention to detail are aspects we take great pride in, and your recognition of these efforts is greatly appreciated. Your commendations regarding the delicious food and the variety of high-quality choices offered are especially heartening. We continually strive to deliver a memorable culinary experience, and it's rewarding to know we succeeded during your visit. Thank you, Andy and the rest of our team are appreciative of your mention and are motivated to continue making our guests' trips as comfortable as yours. The Novotel Luxembourg Kirchberg is pleased to have been a part of your positive experience in Luxembourg. We look forward to welcoming you again. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Excellent hotel alternative in the Kirchberg area.

トリップアドバイザーの評価 4.0/5

ilmok2013 ファミリー - トリップアドバイザー認証口コミ

Excellent location near the business district. Newly renovated, spacy room and rew furniture add to the feeling of luxury. Very goob beds with no noise pollution guaranteed a good sleep. Attentive, prompt and friendly staff make you feel welcome. Price level is reasonable, especially seen to the high quality.

Dear Guest, I would like to thank you for taking the time to share your opinion with us regarding your stay. Our strategic location is indeed designed to cater to both business and leisure travelers, and I am glad it met your expectations. We also take pride in our recent renovations, and it is a pleasure to know that the spaciousness and new furnishings of our rooms contributed positively to your sense of luxury and comfort. My team is dedicated to ensuring our guests' well-being, so your remarks on the quality of our beds and the absence of noise are particularly gratifying. Furthermore, your kind words regarding the attentiveness, and friendliness of my team are immensely appreciated. They strive to provide a welcoming atmosphere that makes every guest feel valued. We hope to have the opportunity of welcoming you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Great ..

トリップアドバイザーの評価 4.0/5

Hrjolls Couples - トリップアドバイザー認証口コミ

Upon arrival we were greeted by the most service minded young woman. Many hotels could learn a lot of her. Room is large and with two big beds, and rooms are clean and comfortable. Breakfast is super and nothing is missing. I only give 4 stars, instead of 5, because of the bistro. First time I ordered room service they didn’t have the dish I ordered (Lasagna) and the second day they delivered a pork burger despite I ordered a pulled beef burger. I really asked myself why I didn’t ordered a pizza from a local restaurant.

Dear Guest, Thank you for sharing your experience with us at Novotel Luxembourg Kirchberg. It's heartening to hear that my team's warm welcome made a great first impression and that our spacious, comfortable rooms, as well as the cleanliness, contributed positively to your stay. However, I deeply regret the inconvenience faced during your dining experiences with us. I apologize for the unavailability of the lasagna and the mix-up with your burger order. This is certainly not reflective of our usual standards, and I am reviewing our room service procedures to ensure such discrepancies are avoided in the future. Nevertheless, our breakfast offerings are designed to provide a delightful start to the day, and I’m thrilled you found the breakfast to be comprehensive and satisfying. I appreciate your constructive feedback and look forward to the opportunity to welcome you again and to provide a dining experience that meets your expectations. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

との提携 TripAdvisor

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