ノボテルルクセンブルクキルヒベルク 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,441 件のレビュー

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6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg, L-2226 ルクセンブルク, ルクセンブルク

説明

ホテルのその他の情報

  • 無料のWi-Fi、人間工学に基づいたワークスペース、液晶TV

  • モダンで気軽な雰囲気のダイニング、テラス2面

  • 多目的イベントスペース10室

  • ルクセンブルク市の中心部から徒歩20分、トラムで10分

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ホテル所在地

ノボテルルクセンブルクキルヒベルク

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 ルクセンブルク
ルクセンブルク

GPS:49.620998, 6.146072

電話番号
ファックス +352 43 86 58

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,441 件のレビュー

トリップアドバイザーの評価  4.0/5  17 件のレビュー

2023エクセレンス認証

清潔で広い部屋

お客さまの声 4.0/5

Gabana ファミリー - 確認済みレビュー すべて

シャワーの水圧が低くて、そこだけが残念でしたが、その他は素晴らしかった！

Dear Gabana, Although I cannot communicate in your language, I would like to respond to you and am therefore answering you in English. Please accept my apologies for any inconvenience. We are delighted that you found our rooms to be spacious and immaculate. Our dedicated housekeeping team works diligently to maintain the highest standards of cleanliness for all our guests. It's wonderful to hear that you had an overall positive experience during your stay with us. We sincerely apologize for the low water pressure in the shower. Our maintenance team regularly checks and maintains our plumbing systems to ensure optimal performance. We appreciate you bringing this to our attention, as it helps us identify areas for improvement. Rest assured, we will look into this matter to enhance the comfort of future guests. I hope we will be able to welcome you back soon. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Very Good Hotel at Ideal Location.

トリップアドバイザーの評価 4.0/5

Prashant K トリップアドバイザー認証口コミ

I love the location, it's well connected with Tram stop, shopping mall. Staff was very helpful. The excellent part of hotel is environment friendly. They take environment very seriously, I will surly appreciate the Novtel Hotel for providing refillable water bottle & filling station on the floor which I have seen first time. Hotel also provide bathroom items like comb. razor, paste etc on demand rather than wasting the plastic item unnecessary. Room was quite spacious for family. I don't like the following 1.Fast Online Checkout Concept - I checked-out online for fast checkout & was expecting my key to be ready for collection but I had to again checked out at reception so this fast online checkout is waste of time. 2. Smoking zone is just in front of the Reception entrance so you will surly consume the cigarette smoke unwontedly.I would like to request hotel management to move the smoking zone in one of the corner in the open area.

Dear Prashantk, Thank you for taking the time to share your opinion with us regarding your recent stay. We are pleased that you enjoyed the helpfulness of our staff, the spaciousness of our rooms, and our commitment to environmental sustainability, including the provision of refillable water bottles and on-demand bathroom items to reduce plastic waste. However, we apologize for the inconvenience you experienced with the online checkout process and the location of our smoking zone. We understand the significance of a speedy and efficient checkout experience and appreciate your suggestion regarding the smoking area. We will certainly review these concerns with our team to enhance our guest experience. Nonetheless, it is great that you loved our hotel's well-connected location, close to the tram stop and shopping mall, making it ideal for our guests to explore the area. We look forward to welcoming you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Renovating

トリップアドバイザーの評価 4.0/5

bagelobagel トリップアドバイザー認証口コミ

The hotel is decent - the room was spacious with two large beds. The biggest gripe I had though was the lack of restaurant or bar. I know they are renovating, but they manage to operate a pretty decent breakfast so why not make the effort for the rest of the day too? Instead they recommended a restaurant a short walk away which was abysmal.

Dear bagelobagel, Thank you for taking the time to share your feedback regarding your stay. I'm delighted that you found your room spacious and the beds to your satisfaction. The comfort and satisfaction of my guests are our top priorities, and I'm glad these aspects met your expectations. I apologize for certain aspects of your stay falling short of your expectations. I understand the inconvenience caused by the temporary closure of my restaurant and bar due to renovation works. My aim is to enhance our facilities to provide an even better experience for our guests in the future. Nonetheless, I regret to hear that the dining option I recommended did not live up to your standards. I appreciate your feedback as it is crucial for us to evaluate and improve our recommendations and services. I will certainly address this internally to ensure our guests receive the best possible advice for alternative dining experiences. As I continue to enhance our hotel, I would like to remind you of our convenient location in the modern Kirchberg area, just a short distance from various European institutions and local attractions. When my renovations are complete, I look forward to inviting guests like yourself to enjoy my new restaurant and bar facilities, which I believe will greatly enhance the overall experience at my hotel. I look forward to welcoming you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Unforgettable

トリップアドバイザーの評価 5.0/5

Donna C トリップアドバイザー認証口コミ

We have just landed back into the Uk after Staying with Novotel in Kirchberg for 4 nights and we really couldn’t come away without sharing our amazing experience. We arrived later than we expected and was greeted by a very friendly gentleman who gave us our room card and informed us that they were having renovations done currently and apologised that the bar/restaurant wasn’t available but we could access the one just next door. After travelling all day opening the door to our very spacious and clean room was heaven. The bathroom I don’t think we have ever stayed in one so clean before and I’m so impressed with the shower door looking like new everyday! The bed was so big and extremely comfortable which we will actually miss. All the staff spoke amazing English and nothing seems a chore. We ordered a taxi and after walking out side we were unsure if we were supposed to turn left or right and a young lad pointed us in the right direction. He works for the hotel and over heard our conversation with the reception team. It’s little thing like this which makes your stay so much more enjoyable. For a small charge my husband arrange for our room to be decorated as this was our 10 year anniversary. The food was delicious. A huge shout out to Jamie from the Bar he really looked after us so thank you. Luxembourg is a beautiful city, very clean, very friendly and we felt extremely safe. This is never a place we would have ever picked to visit however the Grand Prix brought us to this area and we will be returning for sure and 💯 back to Novotel. Thank you to everyone for making our stay so special. We will see you in the future. Donna & Sam

Dear Donna & Sam, Thank you for positively reviewing your stay. It brings us great joy to know that your stay with us was a memorable one. We are delighted that you enjoyed the comfort of our spacious rooms, our high standards of cleanliness, and the convenience of our amenities. It is wonderful that our team's proficiency in English and dedication to service contributed positively to your experience. Your kind words regarding the assistance with taxi directions and the special touches for your anniversary celebration are much appreciated. Moreover, we are pleased to hear that the bar person made a lasting impression with his attentive service. Finally, your appreciation of Luxembourg's charm and your intentions to return to Novotel on your next visit are truly encouraging to us all. We look forward to the pleasure of welcoming you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Disappointed. Not a family friendly hotel. Beaten rooms

トリップアドバイザーの評価 2.0/5

DrEitan ファミリー - トリップアドバイザー認証口コミ

It's a hotel fit for a night or two, no more. I would irritated that room shower overflowed with water, asked 3 separate times to front desk to address it. They never fixed it. Room was beaten and outdated. Saving grace was breakfast but staff need to be more service oriented especially the female staff. They inspect you as if you did not pay so it left a bad taste in one's mouth. Lastly, I ask for conditioner and get a smart excuse that the shampoo in room is mixed with conditioner. Left disappointed. Unfortunately, would not come back again.

Dear Eitan, Thank you for taking the time to share your feedback regarding your stay. I am sorry to hear that your experience with the condition of the room and the shower in particular was not up to your expectations. We take great pride in our commitment to providing comfortable, well-maintained rooms to our guests, and it appears that we did not deliver on this promise in your case. Please be assured that every effort has been made to ensure that this does not happen again and that this experience does not reflect our quality standards. Furthermore, we apologize for any inconvenience caused by the service you received. Customer satisfaction is extremely important to us, and we regret that we did not live up to it during your visit. Un poin However, we are pleased to hear that you found breakfast to be a saving grace of your stay. We continually strive to provide a welcoming and friendly environment for all our guests, including families, and it is concerning that we failed to do so during your stay. We would like to apologize once again. We look forward to welcoming you back for a more enjoyable stay in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

との提携 TripAdvisor

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