ノボテルルクセンブルクキルヒベルク 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,735 件のレビュー

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6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg, L-2226 ルクセンブルク, ルクセンブルク

説明

ホテルのその他の情報

  • 無料のWi-Fi、人間工学に基づいたワークスペース、液晶TV

  • モダンで気軽な雰囲気のダイニング、テラス2面

  • 多目的イベントスペース10室

  • ルクセンブルク市の中心部から徒歩20分、トラムで10分

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ホテル所在地

ノボテルルクセンブルクキルヒベルク

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 ルクセンブルク
ルクセンブルク

GPS:49.620998, 6.146072

電話番号
ファックス +352 43 86 58

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,735 件のレビュー

トリップアドバイザーの評価  4.0/5  1,307 件のレビュー

2023エクセレンス認証

Excellent hotel alternative in the Kirchberg area.

トリップアドバイザーの評価 4.0/5

ilmok2013 ファミリー - トリップアドバイザー認証口コミ

Excellent location near the business district. Newly renovated, spacy room and rew furniture add to the feeling of luxury. Very goob beds with no noise pollution guaranteed a good sleep. Attentive, prompt and friendly staff make you feel welcome. Price level is reasonable, especially seen to the high quality.

Dear Guest, I would like to thank you for taking the time to share your opinion with us regarding your stay. Our strategic location is indeed designed to cater to both business and leisure travelers, and I am glad it met your expectations. We also take pride in our recent renovations, and it is a pleasure to know that the spaciousness and new furnishings of our rooms contributed positively to your sense of luxury and comfort. My team is dedicated to ensuring our guests' well-being, so your remarks on the quality of our beds and the absence of noise are particularly gratifying. Furthermore, your kind words regarding the attentiveness, and friendliness of my team are immensely appreciated. They strive to provide a welcoming atmosphere that makes every guest feel valued. We hope to have the opportunity of welcoming you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Great ..

トリップアドバイザーの評価 4.0/5

Hrjolls Couples - トリップアドバイザー認証口コミ

Upon arrival we were greeted by the most service minded young woman. Many hotels could learn a lot of her. Room is large and with two big beds, and rooms are clean and comfortable. Breakfast is super and nothing is missing. I only give 4 stars, instead of 5, because of the bistro. First time I ordered room service they didn’t have the dish I ordered (Lasagna) and the second day they delivered a pork burger despite I ordered a pulled beef burger. I really asked myself why I didn’t ordered a pizza from a local restaurant.

Dear Guest, Thank you for sharing your experience with us at Novotel Luxembourg Kirchberg. It's heartening to hear that my team's warm welcome made a great first impression and that our spacious, comfortable rooms, as well as the cleanliness, contributed positively to your stay. However, I deeply regret the inconvenience faced during your dining experiences with us. I apologize for the unavailability of the lasagna and the mix-up with your burger order. This is certainly not reflective of our usual standards, and I am reviewing our room service procedures to ensure such discrepancies are avoided in the future. Nevertheless, our breakfast offerings are designed to provide a delightful start to the day, and I’m thrilled you found the breakfast to be comprehensive and satisfying. I appreciate your constructive feedback and look forward to the opportunity to welcome you again and to provide a dining experience that meets your expectations. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

the newly painted room with big smell release to guest

トリップアドバイザーの評価 1.0/5

bmhlwang1 トリップアドバイザー認証口コミ

Our whole family (3 adults and one child) have booked your 14 days’ tour group departing at Paris on 14 oct 2023. The hotel in Luxembourg at the first day is Novotel luxembourg Kirchbreg. It has newly painted and has great smells in the arranged room for me. I have brought a 3 years old child, thus I asked the tour guider to exchange an hotel room without big smell. The tour manager told me the front desk told him the hotel is full, we should stay in the arranged room or else we will sleep in the lobby. Except that the tour manager had done nothing but showed a very bad attitude toward our whole family, this has been recorded. However, the second day after I checked again with the hotel manager, they confirmed the newly painting and confirmed there are 19 rooms available that night. So obviously, the tour manager and the front desk have cheated us. They saw we brought a child and senior, they try to avoid the bother but forced us to stay in the arranged room with big smells. I don't know why the newly painted room with big smell can release to guest? is it illegal? I asked them to provide the safety report about the room with big smells. They don't provide. It's a very unhappy experience. I have never never never choose or recommend any people to live in this hotel, which may has dangerous to your heath, the most important thing is, they know they have such problem but not try to help to resolve.

Dear Guest, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you encountered with the room's smell and the challenges you faced with room allocation. It's also concerning to learn about the miscommunication regarding room availability and apologise fro the misunderstanding with the Tour Operator. I want to assure you that our General Manager is actively addressing the situation and has already contacted you to discuss and resolve the matter. I also acknowledge the importance of a comfortable and safe environment, especially when travelling with young children and seniors. Please rest assured that I am looking into the matter to ensure that our guest service and room assignment processes are as seamless and accommodating as possible. Your comfort and satisfaction are of the utmost importance to us. I hope you will return for an improved experience in the future. Kind regards, Marine Petitprez Customer Relationship Manager Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Noisy stay this time

トリップアドバイザーの評価 2.0/5

Eward V トリップアドバイザー認証口コミ

Nice hotel and very good front desk. Had a fantastic stay before. This time it was not so good as that they started reconstruction in the room next door at 7am. I complained to reception who were very friendly and they said to ask the workers to stop. They however continued, but at a lower paste. Impossible to fall back asleep. At 8 they continued full speed. We pay 269 Euro per night and if construction is planned it should be either not disturb the guest or the adjacent rooms should not be rented out.

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you find our hotel nice and appreciate our friendly front desk staff. However, we apologize for the inconvenience caused by the construction noise during your stay. We understand how important a peaceful environment is for our guests, and we are currently working on a room renovation project to enhance our guest experience. The construction work shouldn't start so early, and we apologize that this was not the case during your stay. We hope that you will allow us the opportunity to welcome you back in future for a much more enjoyable stay. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

快適

お客さまの声 5.0/5

坂. ビジネス - 確認済みレビュー すべて

快適にすごせました

Dear Guest, Regrettably, I am not able to reply in your language but would like to respond to you and am therefore answering your review in English. Please accept my apologies for any inconvenience. We are delighted to hear that you had a comfortable stay at our hotel. Your satisfaction is important to us, and we appreciate your positive feedback. We hope to welcome you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

との提携 TripAdvisor

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