ソフィテルルクセンブルクルグランデュカル 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 1,393 件のレビュー

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40 boulevard d´Avranches, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches, 1160 ルクセンブルク, ルクセンブルク

説明

ホテルのその他の情報

  • ルクセンブルクの旧市街の素晴らしい景色

  • Top floor world cuisine Restaurant and innovative cocktail Bar

  • 屋内駐車場

  • Indoor parking possibilities

  • 会議やイベントに合わせたオファー

当ホテルの客室

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ホテル所在地

ソフィテルルクセンブルクルグランデュカル

40 boulevard d´Avranches, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches
1160 ルクセンブルク
ルクセンブルク

GPS:49.606109, 6.137766

電話番号
ファックス +352 26 48 02 23

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MU LUXEMBOURG

ソフィテルルクセンブルクルグランデュカルホテル(Sofitel Luxembourg Le Grand Ducal hotel)の最上階に位置する新しいレストラン「ムールクセンブルク」では、ルクセンブルク市街のパノラマビューに加えて、シェア、ビーフ、チョコレート、シンプルさを融合した新しいコンセプトの料理をお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  1,393 件のレビュー

トリップアドバイザーの評価  4.5/5  2,096 件のレビュー

2024エクセレンス認証

A few minor issues, but in all an enjoyable stay in a very nice Sofitel.

トリップアドバイザーの評価 4.0/5

nick164 Solo travel - トリップアドバイザー認証口コミ

The hotel location is great. It’s right next to a stop for the free bus to/from the airport and a short stroll into town. The welcome was friendly but not informative - eg no orientation on hotel and facilities and little in terms of Accor Gold recognition. That said, on enquiring I had kindly been upgraded from a Classic to a Superior room. The rooms are lovely - modern and spacious layout and maintained to a high level of cleanliness. The usual Balmain Sofitel toiletries. The rain shower was excellent and the complementary soft drinks in the mini bar were a nice touch. I found the wifi unreliable (drop outs) so just opted for my mobile data. Sleep quality was good however the bed was a little creeky. Sound proofing was inadequate (they need slow closing hinges on the doors as banging doors shook the room). No turndown service on the second night. The bar is located on the top floor. During the day it no doubt will have a lovely view, however lighting choices prevent you enjoying it in the evening (too bright causing reflections on the glass). Service was inattentive even though it was quiet. A request for a late check out resulted in a 1hour extension as they “were fully booked”. A check on their availability clearly showed multiple rooms of my category available. I also received a telephone call at the original check out time, the person oblivious to the previous discussion. In all, an enjoyable stay and I would recommend the hotel. Hopefully management can take on board the minor feedback.

Dear Nick, Thank you for taking the time to share your feedback about your recent stay at our Sofitel hotel. We are delighted to hear that you enjoyed your overall experience and found our location convenient for your travels into town and to the airport. We appreciate your kind words about our staff's friendly welcome and your room upgrade. It's great to know that you enjoyed the modern and spacious layout of your room, along with the high cleanliness standards and amenities. We truly value your feedback regarding the orientation upon arrival and Accor Gold recognition. This is certainly an area we can improve upon, and your comments will be shared with our team to ensure a more informative welcome for our guests in the future. We’re sorry to hear that you experienced some issues with the WiFi and noise disturbances during your stay. Your input regarding the door hinges and soundproofing is important, and we will look into it as we aim to provide a more peaceful environment for our guests. Additionally, we apologize for the oversight regarding the turndown service and appreciate your understanding. Regarding your experience at the bar, we appreciate your comments about the lighting and service. We'll discuss this with our team to enhance the atmosphere and attentiveness, ensuring that our guests can fully enjoy the views and have a memorable experience. I apologize for the confusion surrounding your late check-out request and any inconvenience it may have caused. We will ensure more effective communication among our staff members going forward. Thank you once again for your feedback and for recommending our hotel. We hope to welcome you back in the future, where we can provide you with an even more enjoyable stay.

Excellent breakfast!

トリップアドバイザーの評価 5.0/5

Kristof_M ビジネス - トリップアドバイザー認証口コミ

The breakfast is excellent, especially when you manage to get a seat at the window! The restaurant is nice and the bar definitely worth a visit. Great location. Would stay again and can definitely recommend for both business as well as leisure.

Dear Kristof, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our breakfast and found a seat by the window to take in the view. Our team works hard to provide a pleasant atmosphere, and it’s great to know you appreciated both the restaurant and bar. We're glad you found our location convenient and that you would consider staying with us again. Your recommendation means a lot, and we look forward to welcoming you back for another memorable stay, whether for business or leisure!

Memorable Stay

トリップアドバイザーの評価 5.0/5

sstaley Couples - トリップアドバイザー認証口コミ

We loved our stay at the Sofitel Luxembourg Le Grand Ducal during a long weekend in September. The staff was attentive and went out of their way to accommodate us. The beds were comfortable and spacious, offering a beautiful view. I had a memorable birthday celebration, even though British Airways cancelled our flight, which resulted in us staying an extra night. The reception team was very helpful and accommodating to our requests. The entire staff delivered excellent service, and the hotel has a great location with a panoramic view from the bar and restaurant. We enjoyed breakfast, which offered a variety of selections and a wonderful buffet with fresh food. The dinner at the MU restaurant on September 13 was spot on as well. I will definitely recommend this hotel to my family when they visit Luxembourg.

Dear sstaley, Thank you so much for taking the time to share your wonderful experience at Sofitel Luxembourg Le Grand Ducal! We are thrilled to hear that you had a memorable stay, especially during your birthday celebration, despite the unforeseen circumstances with your flight. It's delightful to know that our attentive staff made a positive impact on your visit, and we’re glad you enjoyed the comfort of our spacious beds and the beautiful views. Our team takes great pride in providing excellent service, and your kind words will surely motivate them further. We're pleased that you enjoyed our breakfast selection and had a fantastic dining experience in our MU restaurant. It’s always our goal to deliver top-quality meals to our guests. Thank you for recommending us to your family. We can’t wait to welcome them when they visit Luxembourg. If your travels bring you back our way, we’d love to have you stay with us again! Kindest regards,

Excellent experience

トリップアドバイザーの評価 5.0/5

Tobias Otnes B Solo travel - トリップアドバイザー認証口コミ

This was probably the best Sofitel experience in Europe for me. It was more warm feel to the personnel and a bit more down-to-earth, while still maintaining the "poshiness" expected from a Sofitel. At least I appreciated this balance very much. Good breakfast, albeit a bit stressed personnel (especially on the Saturday). Dinner was excellent and staff friendly and knowledgeable! Their bar had fantastic view and personnel was pleasant! Was upgraded because of my Status and received a tasty gift and greeting from the staff. Room was really good, sizeable and the bed was really comfortable. So really appreciated the acknowledgement. Distance from the city was a little bit, but it was a beautiful walk across the bridge getting to the "Old Luxembourg". And transport in Luxembourg is free inside the country, so you could also jump on the buses. Overall I would love to go back in the future.

Dear Tobias, We greatly appreciate you taking the time to share your experience at Sofitel Luxembourg with us. It warms our hearts to read that you found your room spacious and well-designed, offering a comfortable retreat during your stay. We endeavor to create an environment where our guests can relax and unwind, and we are delighted that we succeeded in this aspect. we hope to welcome you back so you can indulge in our culinary offerings. We are pleased to hear that the paid parking facilities were convenient for you and that the hotel's location served as an excellent starting point for your explorations of Luxembourg. Being situated just a short walk from the city center while also providing easy access to other parts of the country is one of the features we take pride in. Your mention of our team's excellent service is much appreciated and we will make sure to let everyone know that you have acknowledged their efforts. Thank you once again for sharing your thoughts with us. We sincerely hope to have the pleasure of welcoming you back to Sofitel Luxembourg and providing you with another memorable stay that exceeds your expectations. Kindest regards, Fernando López Lens General Manager

Recent Stay

トリップアドバイザーの評価 3.0/5

porschecup36 トリップアドバイザー認証口コミ

Just spent 2 nights here while visiting Luxembourg City. Overall experience was good and I’ll break out Pro’s and Con’s. Pro’s Great location, excellent beds, pillows, linens and very generous room size. Really liked our room. Some staff were truly engaged and seeking to help. One of the concierge staff went above and beyond helping to decide what sites we should visit. Con’s Most staff were pleasant but zero welcome entering or exiting the property. Upon checkout, didn’t ask how was your stay, where are you heading next? Could not have cared less. To many staff looked away when you make eye contact and say hello. Fitness center is dated and what I’d describe as pathetic. Woke up to hammering and what I believe was drilling on our 2nd day. Luckily we were up early. No English speaking news stations. I know I’m in Europe, but was told satellite has been out for a while and no remedy in sight. Overall decor and condition of the property is well past its prime.

Dear Porchecup, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We’re pleased to hear that you enjoyed our great location, comfortable accommodations, and that some of our team members provided exceptional service. Your compliments about the room size and quality of bedding are much appreciated! We also value your insights on the areas where we can improve. We apologize for the lack of a warm welcome upon your arrival and departure, this is certainly not the standard we strive for. Your comments will be shared with our team as we continuously work on enhancing our guest experience. We are also sorry to hear about the noise disturbance you encountered and the condition of our fitness center. Please rest assured that we are currently evaluating our facilities to better meet the expectations of our guests. Regarding the news stations, we are aware of the current satellite issues and are actively seeking a resolution to provide a better range of viewing options. Thank you once again for your constructive feedback. We hope to have another opportunity to welcome you back in the future and provide you with an even better experience.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 392 件のレビュー 9.2/10 ロケーション
  • 741 件のレビュー 8.9/10 客室
  • 742 件のレビュー 9.5/10 サービス
  • 34 件のレビュー 2.9/10 インターネット
  • 281 件のレビュー 8.8/10 朝食
  • 279 件のレビュー 8.1/10 快適さ
  • 244 件のレビュー 8.7/10 料理
  • 150 件のレビュー 9.4/10 バー＆飲料

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ルクセンブルクのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。