ソフィテルルクセンブルクルグランデュカル 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 1,494 件のレビュー

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説明

ホテルのその他の情報

  • ルクセンブルクの旧市街の素晴らしい景色

  • Top floor world cuisine Restaurant and innovative cocktail Bar

  • 屋内駐車場

  • Indoor parking possibilities

  • 会議やイベントに合わせたオファー

当ホテルの客室

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ホテル所在地

ソフィテルルクセンブルクルグランデュカル

40 boulevard d´Avranches, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches
1160 ルクセンブルク
ルクセンブルク

GPS:49.606109, 6.137766

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MU LUXEMBOURG

ソフィテルルクセンブルクルグランデュカルホテル(Sofitel Luxembourg Le Grand Ducal hotel)の最上階に位置する新しいレストラン「ムールクセンブルク」では、ルクセンブルク市街のパノラマビューに加えて、シェア、ビーフ、チョコレート、シンプルさを融合した新しいコンセプトの料理をお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  1,494 件のレビュー

トリップアドバイザーの評価  4.5/5  2,101 件のレビュー

2024エクセレンス認証

Good but lack of food options nearby

トリップアドバイザーの評価 4.0/5

Keithlhk Couples - トリップアドバイザー認証口コミ

A good hotel. The room is spacious and clean. Unfortunately the 5th to 8th floors are going through renovation, so only the lower floors are avail. It’s near to the touristy places. And you can even walk to the train station. But it’s extremely quiet in the surrounding. No real food or cafe options. Thankfully they have a fantastic restaurant. Otherwise finding food round really be a problem without having to walk far. Other than that, a good hotel.

Dear Keithlhk, We greatly appreciate you taking the time to share your experience at Sofitel Luxembourg with us. Your feedback is instrumental in helping us improve and providing the best possible service to our valued guests. It warms our hearts to read that you found your room spacious and clean offering a comfortable retreat during your stay. We endeavor to create an environment where our guests can relax and unwind, and we are delighted that we succeeded in this aspect. We regret that you did not have the opportunity to experience our upper floor rooms, we promise that you will love the renovations results though. We are delighted to know that you have enjoyed our restaurant MU Luxembourg. We sincerely hope to have the pleasure of welcoming you back to Sofitel Luxembourg and providing you with another memorable stay that exceeds your expectations. Kindest regards, Fernando López Lens General Manager

A luxury friendly hotel

トリップアドバイザーの評価 5.0/5

kikitan99 Couples - トリップアドバイザー認証口コミ

The moment we stepped in to this hotel, everyone is so friendly and helpful! Room is spacious, bed is the most comfortable and fluffy, good shower too! Breakfast is not the best but enough to fill you. However, the breakfast restaurant's staffs were all very professional and not forgetting to mention they always, always put on a smile no matter how busy they are which is very impressive! A 15 mins walk over the bridge to the the old city which is ok but in winter is a little too cold for us. Nearest restaurants are also at least 10 mins walk away. Nothing down the street so it is not the most convenient place to stay. Overall, a good luxury 5* with excellent service and quality!

Dear kikitan99, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal! We are thrilled to read that everything met all of your expectations, especially regarding the quality of service of our breakfast team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Luxury in Luxembourg

トリップアドバイザーの評価 5.0/5

Kilt_Wanderer ビジネス - トリップアドバイザー認証口コミ

It’s not the cheapest option available in Luxembourg - and I’d say it lacks a bit of soul - but you can’t fault the quality you get for your money. I stayed here for a night as my usual business hotel in Luxembourg was full and I would recommend it.

Dear Kilt_Wanderer, Thank you for taking the time to give us such a warm feedback following your stay at Sofitel Luxembourg Le Grand Ducal. We are thrilled to receive such review and to know that everything has met all of your expectations. We look forward to welcoming you again for another great experience with us, Best regards, Fernando López Lens General Manager

Charming Sofitel Luxemburg Le Grand Ducal

トリップアドバイザーの評価 5.0/5

Alex21P トリップアドバイザー認証口コミ

Because I am Marriott Bonvoy Platinum member, I typically stay at the Marriott properties thus this was my 1st stay at the Sofitel. I love this hotel! It's real 5* end to end: property, service and value. Everyone from the staff at the Le Grand Ducal were very nice and helpful. My room was upgraded to a better one and had a nice view. The room is modern, well designed with upscale shower amenities and toiletries. The minibar in the room is complementary and re-stocked twice a day- still and sparkling water, 2 types of juice, coca-cola. Very comfortable bed, turn down service that hardly exist anymore in other even high end hotels was perfect in the Sofitel Luxemburg Le Grand Ducal. The hotel location is perfect- easy 10 min walk to the historic center, Christmas markets, shopping. Central train station is also nearby. Plenty of good restaurants close by. The restaurant and bar on the 8th floor of the hotel have great view - I could see Christmas market and historic part of the Luxemburg from there. We had dinner one night at the restaurant and used their bar as well and liked them both- good menu and fresh delicious food. I would definitely stay there again the next time I will be in Luxemburg.

Dear Alex, Thank you so much for this wonderful review, you really warmed our hearts. We are thrilled to hear that you enjoyed our modern and well-designed rooms, as well as the upscale amenities and toiletries we provide. It’s great to know that the complimentary minibar and our turn-down service added to your comfort during your stay—these are indeed little luxuries we take pride in. We appreciate your compliments regarding our convenient location. We do our best everyday to offer our guests easy access to the vibrant historic center, Christmas markets, and a variety of excellent dining options, all within a short walking distance. We're glad to hear you took advantage of this! It was such a pleasure to welcome you and we cannot wait to see you again (we have chocolate for you). Kindest regards,

A few minor issues, but in all an enjoyable stay in a very nice Sofitel.

トリップアドバイザーの評価 4.0/5

nick164 Solo travel - トリップアドバイザー認証口コミ

The hotel location is great. It’s right next to a stop for the free bus to/from the airport and a short stroll into town. The welcome was friendly but not informative - eg no orientation on hotel and facilities and little in terms of Accor Gold recognition. That said, on enquiring I had kindly been upgraded from a Classic to a Superior room. The rooms are lovely - modern and spacious layout and maintained to a high level of cleanliness. The usual Balmain Sofitel toiletries. The rain shower was excellent and the complementary soft drinks in the mini bar were a nice touch. I found the wifi unreliable (drop outs) so just opted for my mobile data. Sleep quality was good however the bed was a little creeky. Sound proofing was inadequate (they need slow closing hinges on the doors as banging doors shook the room). No turndown service on the second night. The bar is located on the top floor. During the day it no doubt will have a lovely view, however lighting choices prevent you enjoying it in the evening (too bright causing reflections on the glass). Service was inattentive even though it was quiet. A request for a late check out resulted in a 1hour extension as they “were fully booked”. A check on their availability clearly showed multiple rooms of my category available. I also received a telephone call at the original check out time, the person oblivious to the previous discussion. In all, an enjoyable stay and I would recommend the hotel. Hopefully management can take on board the minor feedback.

Dear Nick, Thank you for taking the time to share your feedback about your recent stay at our Sofitel hotel. We are delighted to hear that you enjoyed your overall experience and found our location convenient for your travels into town and to the airport. We appreciate your kind words about our staff's friendly welcome and your room upgrade. It's great to know that you enjoyed the modern and spacious layout of your room, along with the high cleanliness standards and amenities. We truly value your feedback regarding the orientation upon arrival and Accor Gold recognition. This is certainly an area we can improve upon, and your comments will be shared with our team to ensure a more informative welcome for our guests in the future. We’re sorry to hear that you experienced some issues with the WiFi and noise disturbances during your stay. Your input regarding the door hinges and soundproofing is important, and we will look into it as we aim to provide a more peaceful environment for our guests. Additionally, we apologize for the oversight regarding the turndown service and appreciate your understanding. Regarding your experience at the bar, we appreciate your comments about the lighting and service. We'll discuss this with our team to enhance the atmosphere and attentiveness, ensuring that our guests can fully enjoy the views and have a memorable experience. I apologize for the confusion surrounding your late check-out request and any inconvenience it may have caused. We will ensure more effective communication among our staff members going forward. Thank you once again for your feedback and for recommending our hotel. We hope to welcome you back in the future, where we can provide you with an even more enjoyable stay.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 413 件のレビュー 9.2/10 ロケーション
  • 787 件のレビュー 8.7/10 客室
  • 800 件のレビュー 9.5/10 サービス
  • 34 件のレビュー 2.9/10 インターネット
  • 304 件のレビュー 8.8/10 朝食
  • 301 件のレビュー 7.8/10 快適さ
  • 266 件のレビュー 8.3/10 料理
  • 160 件のレビュー 9.3/10 バー&飲料

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