ママシェルタールクセンブルク 3 つ星

The reservation was made 5 months before for a big group. Although a good discount was promised, only a small discount applied (for free cancellation, 30 euro vs 300 euros paid for 2 nights). The hotel is quite nice, but not for the price. My room was quite small, not enough light (weird windows). 3 days before arrival I wrote an email with an important for me question. Unfortunately, I’ve never got an answer (although I used an email-address from the booking confirmation). As I needed an iron I got it in 1 hour 20 minutes after 3 calls . And there was absolutely terrible washing soap (defined for both, hair and body) and no conditioner at all. It was first time when I hadn’t brought my own. As a result, during the official part of our meeting I had real straw instead of hair. Had to buy after all the stuff for the hair just for 2 days.

Positive: 1) The hotel supplies towels, 2) all staff wear buttons with funny "mama says..." texts, 3) there is a coherent corporate perfume smell across the hotel including your room Less positive: 1) check-in takes 15 min once it's your turn 2) noisy room including regular sounds from malfunctioning tech in the walls, 3) pseudo loft design with 10+ counts of "mama" branding in your room, 4) no paper towels, 5) no shampoo, 6) no liquid soap, 7) empty mini bar, 8) no Ironing board / Iron, 9) no chair Overall: Great place if feel trendy in a "mama says...." branded environment. Not a good place if you need a hotel to sleep and / or do some work.

部屋にティッシュがあればもっと良かったです

Never been there but paid for it! I booked one night in September. By incorrect date of arrival done by the hotel (in my opinion) I was charged for it as I took an option with no cancellation. This kind of things happen. Nobody is perfect. But it’s up to us how we want to handle it. The hotel representatives are not customer oriented, unfriendly, not seeking solutions and so on….. So, I resigned from my visit in Luxembourg and will see Belgium and Netherlands….

Very clean and comfortable hotel with excellent boulangerie and work space. Ideally there would have been a comfortable chair in the room, but the room was otherwise well-furnished. However the restaurant staff need a few lessons in customer care. They let the hotel down badly.