ママシェルタールクセンブルク 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 976 件のレビュー

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ママシェルタールクセンブルク - Image 1
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2 Rue Du Fort Niedergrunewald, 2 R. Fort Niedergrünewald, 2 R. Fort Niedergrünewald, L2226 ルクセンブルク, ルクセンブルク

説明

ホテルのその他の情報

  • 卓球台とペタンクエリアのある屋上。

  • スタイリッシュな客室と5つ星寝具

  • コワーキングスペースとカンファレンスルーム (ワークショップ)

  • ベーカリー

  • シェフであるジャン＝エデルヌ・ユルステル氏による地元の家庭料理

当ホテルの客室

ホテル所在地

ママシェルタールクセンブルク

2 Rue Du Fort Niedergrunewald, 2 R. Fort Niedergrünewald, 2 R. Fort Niedergrünewald
L2226 ルクセンブルク
ルクセンブルク

GPS:49.621698, 6.144585

電話番号
ファックス +35200000000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  976 件のレビュー

トリップアドバイザーの評価  3.7/5  174 件のレビュー

I love Mama too!

トリップアドバイザーの評価 5.0/5

djfmeijers トリップアドバイザー認証口コミ

Mama shelter has been my go-to place to catch up with friends, family and colleagues for quite some time now. Whether it’s a Tuesday night dinner with some clients, or a bustling Friday night at the bar. There’s always a relaxed atmosphere and a great crowd. Paired with super friendly service, lovely food and an urban-chique style, it’s without doubt the place to be most days of the week! PS. Mama Shelter’s door men deserve a special mention, as their respectful, correct manner surely elevates the entire experience. And I am not just saying this because even my 70-year old parents complimented their gallantry after they stayed at the hotel recently!

Hello, Wow, thank you so much for your amazing feedback! 😍 We’re beyond thrilled to hear that Mama Shelter has become your go-to spot for catching up with friends, family, and colleagues – that’s exactly the vibe we love to create! Whether it's a relaxing dinner or a lively night at the bar, it’s wonderful to know that we’ve been able to provide you with a great experience every time. A big thank you as well for your kind words about our service and the atmosphere – we’re so proud of our team, and we’ll be sure to pass along your compliments to the door men. It really warms our hearts to know your parents enjoyed their stay with us too! 😄 We can’t wait to welcome you back soon for another memorable moment at Mama Shelter Luxembourg! MAMA loves you 💕💕 Aida De La Puente, General Manager

Very good hotel for Lux visit

トリップアドバイザーの評価 4.0/5

njmetz ファミリー - トリップアドバイザー認証口コミ

It’s a fun decor with clean, funky, energetic spaces, comfortable and spacious rooms and a nice bar on the top level complete with a 8 person foosball table. The free and frequent shuttle near the hotel takes you to the city center and key sites in short time. I’d like to mark it a five, but the staff service level and attitude is aiming a little low, making it an uneven experience relative to the intended vibe, taking guests too much for granted. The decor goes so far, and at this hotel rate you also expect a satisfying service experience.

Nothing special

トリップアドバイザーの評価 2.0/5

delagioventu Friends getaway - トリップアドバイザー認証口コミ

This is really overrated. Ate here several times, but not satisfied. Very plain food and really nothing special at all. Bit of everything, brasserie style, from Italian to French salads. Waiting time is long as well, I was not impressed at all.

Great stay in Luxembourg

トリップアドバイザーの評価 5.0/5

Chip1701 トリップアドバイザー認証口コミ

We had a wonderful stay here for five nights with friends. Convenient, off-street parking (costs extra) under the hotel; then just followed the pink arrows to the elevators. Check-in went quickly. We found the staff to be friendly and helpful. In fact, the young lady who checked us in, remembered my name and room number when I went to ask a question a couple of days later. Our room was clean, comfortable, and had some funky, fun twists. Yes, this hotel is not in the heart of old Luxembourg, but, with free public tram service running every 5 minutes, it was a breeze to get to the heart of town, or to the train station. Althought there is a breakfast buffet (not included), we opted to eat at the Boulangerie downstairs for less money. Nearby, is a mall with restaurant choices, and a grocery store. Note- it is hard to find the hotel. When our GPS said we had "arrived" no sign was in sight. We had to continue down, around the corner to find the parking garage entrance next to the police station. We did eat at the hotel's restaurant one evening, and it was OK. We preferred to take the tram in the old city to eat there.

Very poor customer service

トリップアドバイザーの評価 1.0/5

N1418FWmarkb トリップアドバイザー認証口コミ

I dined here with 9 other business colleagues on April 25th 2024. The table was pre booked but there was no meet and greet service on arrival and one of the waitresses indicated we should find our own table. She said this with her back to us as she walked past us. Most of the seats were attached to the floor so we had difficulty finding a suitable table and ended up huddled and crowded for our meal. We waited to be served until a passing waiter said over his shoulder to look at the QR code. There was no courtesy when we were served - staff were officious and in some instances quite hostile. My starter and mains were served together and the table was not promptly cleared of plates/glasses making it even more cramped. It was a struggle to get table service for anything ie drinks, more napkins. A part of our order was not served yet added to the bill. It was worth 14 Euros on a 464 Euro bill. The staff and manager, flanked by imposing security, were highly argumentative before eventually amending the bill. We we not asked about our experience, wished a pleasant evening- they even declined our request for them to take a group photo of us (the meal was uniting colleagues from all over the world). Whilst the food was adequate, the dining experience was not as there was a complete absence of customer care. I will not dine here again

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。