ノボテルルクセンブルクサントル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,912 件のレビュー

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35 rue du Laboratoire, L-1911 ルクセンブルク, ルクセンブルク

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ホテル所在地

ノボテルルクセンブルクサントル

35 rue du Laboratoire
L-1911 ルクセンブルク
ルクセンブルク

GPS:49.604778, 6.137419

電話番号
ファックス +352 26 48 02 24

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Origine

レストラン「Origine」では、温かい雰囲気の中、地元の食材を活かしたヘルシーでグルメな料理をお楽しみいただけます。営業時間：月～金：12:00～23:00、土～日：18:00～23:00

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,912 件のレビュー

トリップアドバイザーの評価  4.0/5  1,505 件のレビュー

2024エクセレンス認証

Poor staff

トリップアドバイザーの評価 1.0/5

Dara E トリップアドバイザー認証口コミ

Hotel is lovely but the staff in the restaurant are so rude and not very accommodating as regards the menu and the barman with the beard was muttering away under his breath when I placed a drinks order I got up and walked out your staff are not even a one star pity because it brings the whole hotel down will never ever stay here again

Dear Guest, Thank you for taking the time to provide us with your review. We are delighted that you found the Novotel Luxembourg Centre to be a lovely hotel. Our commitment to providing a comfortable environment is underscored by our recent renovations. However, we are sorry that your interactions with our restaurant and bar staff did not meet the professional standard we strive to uphold. We understand how crucial hospitality is to the overall experience, and we sincerely regret any discomfort or inconvenience you felt. We value all feedback as it helps us to continuously improve our services and guest interactions. An interview and a training session with the employee you described will occur for sure. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Sonia AURIOL, General Manager

Nice stay.

トリップアドバイザーの評価 4.0/5

chrian トリップアドバイザー認証口コミ

We stayed for 3 nights to explore Luxembourg City and chose this hotel as had parking package with parking underneath hotel. It's a 20 minute walk to the centre of the city which is fine. It's not on the most pleasant looking street. The area is fine. Reception staff were excellent, very friendly and professional. Room was standard Novotel, decent size, very clean and comfortable. The air con worked well and was easy to use. Breakfast buffet very good, wide choice and good quality, also nicely laid out so not everyone crowing around one small area. One thing for improvement would be info supplied re parking when you book. Its not clear on website and would be useful if they told you which spaces and which end of long car park.

Dear Guest, Thank you for taking the time share your feedback of your stay at Novotel Luxembourg Centre. We are delighted that you found our reception staff to be friendly and professional, and that your room provided a clean and comfortable environment for your stay. It is also great to hear that the air conditioning in your room was effective and user-friendly. However, we have noted your concerns regarding the street's appearance and the clarity of parking information. We aim to provide accurate and helpful information for all our guests, and we will look into how we can improve the communication regarding parking options and accessibility. Nonetheless, we are pleased you enjoyed our breakfast buffet, which offers a wide selection and good quality. Our location, while a short walk from the city center, allows guests to easily explore the highlights of Luxembourg City. The whole team hope that we have the pleasure of welcoming you back in the future. Best wishes, Sonia AURIOL, General Manager

Best experience!

トリップアドバイザーの評価 5.0/5

Q2989KWjoyr トリップアドバイザー認証口コミ

I had a wonderful stay in this hotel. I stayed there recently with my parents and we were welcomed with the beautiful hotel lobby. We arrived to the city much earlier than expected, but we were still able to check in early without a problem. The rooms are clean and I loved the amenities it came with. The location of the hotel is walkable to the city’s spots. All of the staff were friendly, especially Sofiane who was extremely professional and kind enough to provide me recommendations of where to visit in the city. Even with my minimal knowledge of French, he and the rest of the staff were able to converse in English fluently with us and made our stay stress-free. I highly recommend travelers to stay here!

Dear Guest, Thank you for reviewing your recent stay at Novotel Luxembourg Centre. We are thrilled to hear that you had such an exceptional experience at our hotel. It's fantastic that you appreciated our beautiful lobby, which sets the tone for a welcoming stay. We're pleased that our team was able to accommodate your early check-in request, allowing you to start your visit smoothly. Our commitment to cleanliness and well-appointed rooms is a top priority, so we're delighted you found your accommodations to your liking. We take pride in our central location, which offers easy access to Luxembourg City's main attractions. Your kind words about our staff, particularly Sofiane, are greatly appreciated. We strive to provide professional, friendly service and useful local recommendations to enhance our guests' visits. It's wonderful to know that our multilingual team was able to communicate effectively in English, ensuring a stress-free stay for you and your parents. We sincerely hope to have the pleasure of welcoming you back to Novotel Luxembourg Centre in the future. Best wishes, Sonia AURIOL, General Manager

The perfect trip

トリップアドバイザーの評価 5.0/5

shannonbK4683BW トリップアドバイザー認証口コミ

First time ever visiting Luxembourg and had the best time! I always try to give a balanced view to hotels so pros and cons below: Pros: - Check in/Check out: the hotel allowed us to check in at 11am even though official check in isn’t until 3pm and they let us keep our room till 5pm for check out with no extra charge - they couldn’t have been more accommodating. - Location - it’s a 10-15 minute walk to the city centre where all the shops and restaurants are. I did this walk at least once a day and it was really easy to navigate. The staff at the hotel were fab at guiding us to where we needed to go and provided a free map. - Room: it was absolutely spotless, a really good size and had everything you needed. It was really quiet at night and we were not woken at all. The cleaners were all lovely and work so hard! One of the comfiest beds I’ve slept in! - Staff: probably the friendliest staff I’ve ever met in a hotel, honestly could not do enough for you - always greeted when we walked through the doors with huge smiles and they made a huge effort to make sure we had everything we needed. Cons: Breakfast: this is genuinely the only slight negative I have. The breakfast was €50 for two persons and I find that hard to justify. There was a lot of choice, although the hot buffet part was slightly cold. Most days we had breakfast at a small cafe 5 mins up the road for €15 for both of us which was lovely. Honestly did have the most amazing break, and would definitely return to this hotel!

Dear Shannon, Thank you for sharing a review of your time at Novotel Luxembourg Centre. We are delighted that you appreciated the flexibility of our check-in and check-out times, the cleanliness and spaciousness of your room, and the hospitable nature of our team. It always warms our hearts to know that our efforts to provide a welcoming atmosphere are recognized. However, we regret that our breakfast did not meet your expectations. We offer a hot buffet as well as an express continental breakfast as an alternative, and we constantly strive to ensure that all our offerings are of the highest quality and provide good value for our guests. Nevertheless, it's great that you loved our central location, allowing for an easy walk to Luxembourg City's main attractions. Our aim is to offer convenience paired with excellent service to make our guests' stays as enjoyable as possible. It would be a pleasure to welcome you again. Best regards, Sonia AURIOL, General Manager

Avoid this hotel!

トリップアドバイザーの評価 1.0/5

cm409 トリップアドバイザー認証口コミ

I checked in today. The room is not clean. The air conditioning is loud and I was told to switch it off, if I want a quiet room. The reception manager was not willing to give me a better room and said all the rooms are the same! Avoid this hotel if you can!

Dear Guest, Thank you for taking the time to provide us with your review. We apologize for your stay not meeting all your expectations. We understand how important a clean and comfortable environment is, and we are sorry to hear that your room did not meet these standards. Moreover, we regret that the air conditioning did not provide the comfort you anticipated. Our system is designed for efficiency, and we encourage guests to adjust the temperature and fan speed to their preference. We appreciate your understanding regarding this matter. Lastly, we are sorry that the assistance you received from our reception team did not align with your expectations. We are reviewing your comments with our team in order to improve our service. We hope to be able welcome you back on a future visit. Kind regards, Sonia AURIOL, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 36 件のレビュー 7/10 インターネット
  • 793 件のレビュー 8.2/10 朝食
  • 588 件のレビュー 8.6/10 清潔さ
  • 243 件のレビュー 9.3/10 雰囲気
  • 204 件のレビュー 8.1/10 設備

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