Dear Mrs. S., Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect rating and wonderful review. We are delighted to know that you enjoyed your family holiday with us and found our hotel comfortable. We are also happy to hear that you loved the mirror art activity and the special birthday cake surprise arranged by Citra and Raini. Your appreciation will certainly be shared with them as encouragement to continue creating special and memorable moments for our guests. Thank you for recommending Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another enjoyable stay filled with wonderful memories! Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. R. A. W., Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your detailed feedback and for choosing to stay with us. We are pleased to know that you appreciated our strategic location, spacious and clean room, friendly service, and the convenience of booking directly through ALL.com. However, please accept our sincere apologies for the aspects of your stay that caused inconvenience. We regret that internal discussions among our team members during check-in made you feel uncomfortable. Our team should always maintain professionalism and ensure that operational matters are handled discreetly, away from our guests. We also apologize that the drinking water bottles were not available upon your arrival and had to be delivered later. Furthermore, we understand that the long breakfast queue affected your experience. Your comments will be shared with the relevant departments so we can improve our room preparation, service standards, and breakfast arrangements, particularly during busy periods. Thank you for your valuable feedback and continued trust in Mercure Ancol. We hope to have another opportunity to provide you with a smoother and more enjoyable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. R. A., Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect rating and wonderful feedback. We are delighted to know that you enjoyed the variety of activities for both children and adults, our friendly team, and the special in-room decorations, including mirror art, towel art, and a slice of cake. It is especially rewarding to hear that our Reception, Arcade Game, and room decoration teams contributed to making your stay memorable. We will share your kind appreciation with the relevant teams as encouragement to continue creating delightful experiences for our guests. We also appreciate your positive comments regarding our sustainability initiatives, such as wooden toothbrushes and water-saving reminders. Thank you for your trust in Mercure Convention Center Ancol. We look forward to welcoming you back for another enjoyable and memorable stay! Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. A. M., Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your feedback and for rating your overall experience with us. We are pleased to know that you enjoyed the comfort of our accommodation, strategic location, breakfast, swimming pool, and the service provided by our team. However, we understand your concern regarding the additional entrance fee when entering or exiting the Ancol area. We apologize for any inconvenience this may have caused. Please note that the entrance fee is managed separately by Taman Impian Jaya Ancol and is not included in the hotel room rate. Nevertheless, we understand that this may affect the convenience of your stay, and we appreciate your suggestion to improve accessibility. We will share your feedback with the relevant team for further consideration. Thank you for choosing Mercure Convention Center Ancol. We hope to have the opportunity to welcome you and your family back for another comfortable and enjoyable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. N. R. H., Warm greetings from Mercure Convention Center Ancol! Thank you for your excellent rating and kind feedback. We are delighted to know that you enjoyed the cleanliness of our rooms and the friendliness of our team. We are also pleased to hear that you found booking through the ALL Accor app convenient and were satisfied with the recognition you received as an ALL Classic member. We sincerely appreciate your encouragement for us to remain consistent in delivering the best service. Your feedback motivates our entire team to maintain our standards and continuously enhance the guest experience. Thank you for your continued trust in Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another comfortable and enjoyable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. T. H., Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your positive feedback and for giving us a perfect overall rating. We are delighted to know that you enjoyed your stay, especially the comfortable location and beautiful sea view. Your appreciation of our overall services and facilities is truly encouraging to our team. We look forward to welcoming you back to Mercure Convention Center Ancol for another pleasant and memorable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. E. I. J., Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect score and for sharing your wonderful experience with us. We are delighted to know that you enjoyed our strategic location near the beach, comfortable and clean surroundings, diverse breakfast selection, and excellent facilities, especially the playground that made your family stay even more enjoyable. It is always our pleasure to provide a welcoming environment where families can relax, have fun, and create memorable moments together. Your appreciation motivates our team to continue delivering excellent service and maintaining our facilities to the highest standards. Thank you for recommending Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another delightful stay! Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. r. s., Warm greetings from Mercure Convention Center Ancol! Thank you very much for your wonderful review and perfect rating. We are delighted to know that you were very satisfied with our service and enjoyed the complimentary upgrade from a Luxury Room to a Grand Luxury Room. It is also great to hear that you appreciated our strategic location, generous breakfast selection, comfortable room, and beautiful sea view. We are pleased that these aspects contributed to an enjoyable stay. Your kind feedback is truly encouraging for our entire team. We look forward to welcoming you back to Mercure Convention Center Ancol for another memorable experience. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Mr. N. H., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are delighted to know that you had a pleasant stay with us and appreciated the friendliness of our team. We are also pleased to hear that you found your room spacious and comfortable, and that you appreciated the prayer room provided for Friday prayers at the hotel. Your kind recognition of our coffee break provider is greatly appreciated. We will certainly share your compliments with the team as encouragement to continue providing attentive and welcoming service. We are also pleased that you noticed and appreciated our sustainability efforts, particularly the use of refillable glass water bottles to help reduce single-use plastic. Your appreciation means a great deal to us. Thank you once again for your kind feedback and excellent rating. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. I., Warm greetings from Mercure Convention Center Ancol! Thank you for taking the time to share such detailed feedback regarding your stay with us. We sincerely apologize that your experience did not meet your expectations, especially as you were staying with your child. We are particularly concerned about the incident involving our Housekeeping staff entering your room while you were still inside. We fully understand your concern regarding privacy and your family's rest time. Please accept our sincere apologies for the discomfort and surprise this caused. Your feedback regarding the proper procedure for contacting guests and accessing occupied rooms is being taken seriously and will be reviewed with our Housekeeping team to reinforce the applicable SOP and ensure that guest privacy is properly respected. We also sincerely apologize for the issues you encountered with the bathroom water temperature, as well as the condition of the bed linen and towels. We understand that cleanliness, room maintenance, and properly functioning facilities are essential to a comfortable stay. Your comments will be shared with our Housekeeping and Engineering teams for further evaluation and follow-up. We appreciate your feedback regarding the overall condition of the hotel as well. While our property offers spacious facilities, we recognize the importance of continuous maintenance and upkeep to ensure a comfortable experience for our guests. Thank you again for bringing these matters to our attention. Your feedback is valuable in helping us improve our service standards and operational procedures. We sincerely hope we may have the opportunity to restore your confidence in Mercure Convention Center Ancol in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Mr. a. s., Warm greetings from Mercure Convention Center Ancol! Thank you very much for your wonderful feedback and perfect 100 rating. We are delighted to know that you had a comfortable family stay and enjoyed our clean accommodation, delicious and varied food selection, as well as our complete children’s facilities. We are especially pleased that you enjoyed the beautiful gondola view and were satisfied with the service provided by our entire team. Your kind appreciation means a great deal to us and will certainly be shared with everyone as encouragement to continue delivering memorable experiences. Thank you also for your positive feedback on our sustainability initiatives. We truly appreciate your support and look forward to welcoming you and your family back to Mercure Convention Center Ancol. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. D., Warm greetings from Mercure Convention Center Ancol! Thank you very much for your rating and for sharing your positive experience with us. We are delighted to know that you found our service excellent and that the check-in process with Mbak Dwi was easy and enjoyable. It is wonderful to hear that you had a pleasant stay with your family. We truly appreciate your kind words and will be happy to share your compliments with Mbak Dwi. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Mrs. y. s., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your valuable feedback. We are delighted to know that you enjoyed our strategic location within the Ancol area, spacious and comfortable rooms, complete facilities, and friendly and informative service. It is also wonderful to hear that you appreciated our family-friendly facilities, including the swimming pool and playground. At the same time, we sincerely apologize for the inconvenience caused by the issue with the larger shower in your room. We understand that having a shower facility that cannot be used properly can affect your overall comfort. Your feedback has been noted and will be shared with our Engineering team for further inspection and necessary action. Thank you once again for your rating and constructive feedback. We look forward to welcoming you and your family back to Mercure Convention Center Ancol and providing you with an even more comfortable experience on your next stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Mr. R., Thank you for sharing your feedback and for rating your stay 80. We are delighted to know that you enjoyed our strategic location and complete children’s facilities, and that Mercure Convention Center Ancol has become one of your family’s favorite destinations for a holiday. It is always wonderful to know that our family-friendly environment creates enjoyable moments for our guests. We truly appreciate your continued trust and look forward to welcoming you and your family back for another memorable holiday. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Mr. A., Thank you very much for your excellent 90 rating and for sharing such a detailed review of your stay. We are delighted to know that you enjoyed the comfort of our Grand Deluxe Balcony room, the beach view, complete amenities, and our delicious and varied breakfast. We are also pleased that you had a great time enjoying our swimming pools and activities, including the bubble experience. We appreciate your positive comments about our spacious parking area and convenient surroundings. At the same time, we acknowledge your concern regarding parking availability during wedding or other large events, and we will continue to manage this as effectively as possible to ensure a comfortable experience for our guests. Thank you once again for your valuable feedback. We are happy to know that you were overall satisfied and look forward to welcoming you back for another enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Mr. M., Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your feedback and for giving us a score of 80. We are pleased to know that you were satisfied with our location and service. Your feedback is greatly appreciated and serves as an encouragement for our team to continuously improve and provide an even better experience for our guests. We look forward to welcoming you back to Mercure Convention Center Ancol for an even more enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Ms. a. k., Warm greetings from Mercure Convention Center Ancol. Thank you very much for your perfect 100/100 rating and for choosing Mercure Convention Center Ancol for your second stay. We are truly delighted to know that you once again enjoyed your stay with us and loved the beautiful ocean view. It is especially heartwarming to hear that we could make your child’s birthday celebration more memorable through the mirror art, complimentary cake, and room upgrade. We are so happy to know that these thoughtful touches brought happiness to your family. We sincerely appreciate your special recognition of Mbak Isa Lusiana, Mbak Amel, Mbak Raini, and Mbak Shintia. Your kind words will certainly be shared with them as a wonderful motivation to continue providing warm and attentive hospitality. We also appreciate your feedback regarding the breakfast selection and will share it with our Food & Beverage team for further evaluation and improvement. Thank you once again for your continued trust and support. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another memorable celebration and enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. M. R., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are truly delighted to know that you found Mercure Convention Center Ancol comfortable and suitable for a family stay, especially with our convenient location near the beach. We are especially grateful for your kind recognition of Mrs. Ade and Ms. Raini for providing excellent service and creating a positive experience during your stay. Your appreciation will certainly be shared with them as encouragement to continue delivering warm and attentive hospitality to our guests. Thank you as well for your kind wishes for Mercure Convention Center Ancol. We truly appreciate your support and will continue striving to improve our facilities and services for the comfort and satisfaction of our guests. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Sutiyono Duty Manager

Dear Mr. D., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your feedback. We are delighted to know that you had a comfortable and pleasant stay with us. We truly appreciate your positive rating of 9.0 and are pleased to hear that you found your accommodation comfortable and were satisfied with our breakfast, cleanliness, WiFi, and overall service. Your kind comment regarding our maximum service is a wonderful encouragement for our entire team to continue providing warm hospitality and attentive service to our guests. Thank you once again for your trust and appreciation. We look forward to welcoming you back to Mercure Convention Center Ancol for another comfortable and enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol