Dear Mr. D., Warm greetings from Mercure Convention Center Ancol! Thank you very much for your rating and for sharing your positive experience with us. We are delighted to know that you found our service excellent and that the check-in process with Mbak Dwi was easy and enjoyable. It is wonderful to hear that you had a pleasant stay with your family. We truly appreciate your kind words and will be happy to share your compliments with Mbak Dwi. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Mrs. y. s., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your valuable feedback. We are delighted to know that you enjoyed our strategic location within the Ancol area, spacious and comfortable rooms, complete facilities, and friendly and informative service. It is also wonderful to hear that you appreciated our family-friendly facilities, including the swimming pool and playground. At the same time, we sincerely apologize for the inconvenience caused by the issue with the larger shower in your room. We understand that having a shower facility that cannot be used properly can affect your overall comfort. Your feedback has been noted and will be shared with our Engineering team for further inspection and necessary action. Thank you once again for your rating and constructive feedback. We look forward to welcoming you and your family back to Mercure Convention Center Ancol and providing you with an even more comfortable experience on your next stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Mr. R., Thank you for sharing your feedback and for rating your stay 80. We are delighted to know that you enjoyed our strategic location and complete children’s facilities, and that Mercure Convention Center Ancol has become one of your family’s favorite destinations for a holiday. It is always wonderful to know that our family-friendly environment creates enjoyable moments for our guests. We truly appreciate your continued trust and look forward to welcoming you and your family back for another memorable holiday. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Mr. A., Thank you very much for your excellent 90 rating and for sharing such a detailed review of your stay. We are delighted to know that you enjoyed the comfort of our Grand Deluxe Balcony room, the beach view, complete amenities, and our delicious and varied breakfast. We are also pleased that you had a great time enjoying our swimming pools and activities, including the bubble experience. We appreciate your positive comments about our spacious parking area and convenient surroundings. At the same time, we acknowledge your concern regarding parking availability during wedding or other large events, and we will continue to manage this as effectively as possible to ensure a comfortable experience for our guests. Thank you once again for your valuable feedback. We are happy to know that you were overall satisfied and look forward to welcoming you back for another enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Mr. M., Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your feedback and for giving us a score of 80. We are pleased to know that you were satisfied with our location and service. Your feedback is greatly appreciated and serves as an encouragement for our team to continuously improve and provide an even better experience for our guests. We look forward to welcoming you back to Mercure Convention Center Ancol for an even more enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Ms. a. k., Warm greetings from Mercure Convention Center Ancol. Thank you very much for your perfect 100/100 rating and for choosing Mercure Convention Center Ancol for your second stay. We are truly delighted to know that you once again enjoyed your stay with us and loved the beautiful ocean view. It is especially heartwarming to hear that we could make your child’s birthday celebration more memorable through the mirror art, complimentary cake, and room upgrade. We are so happy to know that these thoughtful touches brought happiness to your family. We sincerely appreciate your special recognition of Mbak Isa Lusiana, Mbak Amel, Mbak Raini, and Mbak Shintia. Your kind words will certainly be shared with them as a wonderful motivation to continue providing warm and attentive hospitality. We also appreciate your feedback regarding the breakfast selection and will share it with our Food & Beverage team for further evaluation and improvement. Thank you once again for your continued trust and support. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another memorable celebration and enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. M. R., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are truly delighted to know that you found Mercure Convention Center Ancol comfortable and suitable for a family stay, especially with our convenient location near the beach. We are especially grateful for your kind recognition of Mrs. Ade and Ms. Raini for providing excellent service and creating a positive experience during your stay. Your appreciation will certainly be shared with them as encouragement to continue delivering warm and attentive hospitality to our guests. Thank you as well for your kind wishes for Mercure Convention Center Ancol. We truly appreciate your support and will continue striving to improve our facilities and services for the comfort and satisfaction of our guests. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Sutiyono Duty Manager

Dear Mr. D., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your feedback. We are delighted to know that you had a comfortable and pleasant stay with us. We truly appreciate your positive rating of 9.0 and are pleased to hear that you found your accommodation comfortable and were satisfied with our breakfast, cleanliness, WiFi, and overall service. Your kind comment regarding our maximum service is a wonderful encouragement for our entire team to continue providing warm hospitality and attentive service to our guests. Thank you once again for your trust and appreciation. We look forward to welcoming you back to Mercure Convention Center Ancol for another comfortable and enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. I., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share such detailed and valuable feedback about your family stay. We are delighted to know that you and your family enjoyed your stay with us and appreciated our strategic location within the Ancol area, family-friendly atmosphere, spacious rooms, swimming pool, play areas, and friendly service. We are especially pleased that your children were able to enjoy the hotel facilities and that you found our resort-like atmosphere suitable for a family staycation. We are also grateful for your kind recognition of our Room Attendant and room service team. We are happy to hear that their helpfulness and friendly service made a positive impression during your stay. Your appreciation will certainly be shared with the team as motivation to continue providing excellent service. At the same time, we sincerely appreciate your constructive feedback regarding the limited space around the swimming pool during peak season and, particularly, the WiFi connection. We understand how inconvenient it can be when the connection frequently requires a restart. Your comments have been noted and will be shared with our relevant teams for further evaluation and improvement. Thank you once again for your 9/10 recommendation and for recommending Mercure Convention Center Ancol for family staycations. We look forward to welcoming you and your family back and providing an even more comfortable and enjoyable experience on your next visit. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. J. S., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your valuable feedback. We are pleased to know that your overall stay was comfortable and that you were satisfied with the service provided by our team. We also appreciate your kind recognition of our staff, including Aca or Uci, for their helpfulness and good service. At the same time, we sincerely appreciate your constructive feedback regarding the air-conditioning controls, availability of drinking water, and WiFi connection. We understand that clear AC controls and reliable internet access are important for a comfortable stay, while easier access to drinking water would also be a helpful convenience for our guests. Your suggestions have been noted and will be shared with the relevant departments for further evaluation and improvement. Thank you once again for your valuable feedback and 8/10 recommendation. We look forward to welcoming you back to Mercure Convention Center Ancol and providing an improved experience on your next stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. P. N., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are delighted to know that you found our location strategic and your stay comfortable. It is also rewarding to hear that you appreciated the cleanliness and comfort of your room, as well as the excellent responsiveness of our team and cleaning service. We are especially grateful for your kind recognition of our Cleaning Service Team. Your appreciation will certainly be shared with them as motivation to continue providing attentive, responsive, and high-quality service to our guests. Thank you once again for your perfect rating and 10/10 recommendation. We truly appreciate your trust and support, and we look forward to welcoming you back to Mercure Convention Center Ancol for another comfortable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. A. E., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your thoughtful feedback. We are delighted to know that you and your family enjoyed a comfortable stay and appreciated our child-friendly facilities. It is especially rewarding to hear that our team was helpful from the moment you arrived and could prepare your room quickly for your family. We are also grateful for your kind recognition of Kak Chrysant and Kak Novria. We are pleased that their friendly assistance made a positive impression, and we will be delighted to share your compliments with them, especially your appreciation of Chrysant's communication. At the same time, we sincerely appreciate your feedback regarding the Wi-Fi speed. We understand how important a reliable connection is, and your comments have been shared with our Engineering team for further improvement. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. S. A., Thank you for your perfect rating and for choosing us for your romantic getaway! We are thrilled that you loved our convenient location near Dufan and enjoyed the special honeymoon cake we prepared for you. We have also noted your rating regarding the WiFi and will look into improving our connection to ensure a smoother experience for your next visit. We look forward to welcoming you back for another memorable stay in the near future! Warm regards, Fatkhul Lizam Front Office Manager Mercure Convention Center Ancol

Dear Mr. N. N., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your valuable feedback. We are delighted to know that you had a comfortable stay with us and appreciated the spacious room, attractive design, cleanliness, friendly reception service, and our breakfast service. Your positive feedback and 9/10 recommendation are greatly appreciated. At the same time, we sincerely appreciate your constructive comments regarding the variety of our breakfast selection and the WiFi connection. We understand that a wider range of breakfast choices and a stronger internet connection would further enhance our guests' overall comfort and experience. Please rest assured that your feedback has been noted and will be shared with the relevant departments for further evaluation and improvement. Thank you once again for your kind feedback and valuable suggestions. We look forward to welcoming you and your family back to Mercure Convention Center Ancol and providing you with an even more enjoyable experience on your next stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. M. L., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are delighted to know that you and your family enjoyed a comfortable and memorable stay with us. It is especially rewarding to hear that you appreciated our family-friendly facilities and that your children enjoyed the various activities, the dedicated kids' breakfast options, and the fun foam party at the swimming pool. We are also pleased to know that you found your room comfortable and enjoyed the variety of breakfast selections. Creating enjoyable and memorable experiences for families is one of our top priorities, and we are happy that our facilities contributed to your family's holiday. Thank you once again for your kind feedback and for recommending Mercure Convention Center Ancol. We truly appreciate your support and look forward to welcoming you and your family back for another fun-filled and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. N., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your valuable feedback. We are pleased to know that you appreciated our strategic location near various recreational attractions, as well as our complete facilities, including the swimming pool, cafés, and other dining options. We are also glad that you enjoyed the spaciousness of your room and the beautiful sea view. At the same time, we sincerely appreciate your constructive feedback regarding the room lighting. We understand that adequate lighting is important for comfort, especially during a business stay. Your comments regarding accessibility, WiFi connection speed, and other aspects of your experience have also been noted and will be shared with the relevant departments for further evaluation and improvement. Your feedback is valuable to us as we continuously strive to enhance the comfort and convenience of our guests. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back to Mercure Convention Center Ancol and provide you with a more comfortable and improved stay in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. A. S., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are truly delighted to know that you and your family had such a satisfying and enjoyable stay with us. It is especially rewarding to hear that you enjoyed our family-friendly swimming pool and that our facilities helped create a memorable experience for your children. We would also like to extend our sincere appreciation for recognizing Mba Dwi from our Front Office team. We are pleased to know that her responsive, attentive, and excellent service contributed positively to your stay. Your kind recognition will certainly be shared with her as motivation to continue delivering exceptional hospitality. We also sincerely appreciate your continued trust as an ALL Accor Platinum member and your perfect 10/10 recommendation. Your perfect rating across all aspects of your stay is a wonderful encouragement for our entire team. Thank you once again for your valuable feedback and support. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. S. R., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback regarding your recent family stay with us. We are truly delighted to know that you had such a happy and memorable experience. It is especially rewarding to hear that you appreciated our strategic location, the friendliness of our team, and that we could be part of your birthday celebration through your special birthday request. Creating memorable moments for our guests is always our greatest pleasure. We are also grateful for your excellent ratings across your stay, including your arrival and check-in experience, accommodation, cleanliness, breakfast, our team's service, check-out process, WiFi, swimming pool, dining experiences, and our sustainability initiatives. Your recognition and recommendation mean a great deal to us. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your continued trust and loyalty. Your kind feedback motivates our team to continue providing exceptional hospitality and memorable experiences for every guest. Thank you once again for your wonderful review. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. Kaylla A., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share such a wonderful and detailed review of your recent family stay with us. We are truly delighted to know that you and your family had such a comfortable and memorable experience. It is especially rewarding to hear that you appreciated our friendly hospitality, clean and fragrant rooms, delicious food, and the wide range of facilities we provide. Knowing that Mercure Convention Center Ancol has become your family's first choice for a stay is the highest compliment we could receive. We are also grateful for your positive comments regarding your booking experience, accommodation, cleanliness, breakfast, room service, fitness center, swimming pool, and our sustainability initiatives. It is a pleasure to know that these aspects contributed to making your stay enjoyable. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your continued trust and loyalty. Your recommendation and perfect ratings inspire our entire team to continue delivering exceptional hospitality and memorable experiences for every guest. Thank you once again for your wonderful feedback. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol