Dear Mrs. I. F. U., Warm greetings from Mercure Convention Center Ancol! Thank you very much for your wonderful feedback and for choosing to stay with us for the third time. It is truly rewarding to know that Mercure Convention Center Ancol continues to be your preferred destination and never disappoints. We are delighted that you enjoyed the complimentary room upgrade from Superior to Grand Deluxe Ocean Balcony and appreciated the beautiful views from your room. It is also wonderful to know that our cleanliness, security, comfort, and friendly hospitality made your stay both relaxing and enjoyable, even during your business trip. Your continued trust and loyalty mean so much to us. We sincerely appreciate your kind words and perfect ratings, which motivate our entire team to keep delivering exceptional guest experiences. We look forward to welcoming you back for your fourth visit and creating even more memorable moments with us! Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. A. C., Warm greetings from Mercure Convention Center Ancol! Thank you very much for your wonderful review and perfect score. We are truly delighted to know that you and your family had such an enjoyable and memorable stay with us. It is wonderful to hear that you appreciated our strategic location, cleanliness, spacious rooms, and the warm hospitality of our team. We are especially happy that our Guest Relations Officer team, C., Dwi, and Nesya, could make your child's birthday celebration even more special with the birthday cake and creative mirror art surprise. We will certainly share your lovely compliments with them. They will be thrilled to know that their efforts helped create such a beautiful memory for your family. Your appreciation means a great deal to us and motivates our entire team to continue creating exceptional and personalized experiences for our guests. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for more wonderful moments! Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. H. H., Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your experience with us. We are delighted to know that you enjoyed our facilities, especially the game room, and that our team made your wife's birthday celebration even more special with a memorable surprise. It is always our pleasure to create meaningful moments for our guests. However, we sincerely apologize that some aspects of your stay did not fully meet your expectations, particularly regarding the Smart TV availability in your room and the Wi-Fi connection speed. Your feedback is valuable to us and has been shared with the relevant departments for further evaluation and improvement. We continuously strive to enhance our facilities and provide a more enjoyable experience for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you back and providing an even better experience on your next visit. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. S. A., Warm greetings from Mercure Convention Center Ancol! Thank you very much for taking the time to share your feedback and for giving us a wonderful rating. We are delighted to know that you had a comfortable and pleasant stay with us. It is truly rewarding to know that you were satisfied with our accommodation, cleanliness, breakfast selection, and the services provided by our team. Your positive feedback is a great encouragement for us to continuously maintain our service standards and deliver exceptional hospitality. Thank you for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. R. J., Warm greetings from Mercure Convention Center Ancol! Thank you for choosing to celebrate your wedding anniversary with us and for sharing your wonderful feedback. We are delighted to know that you enjoyed our strategic location, comfortable and well-equipped room, and the warm hospitality of our receptionist and entire team. It is truly rewarding to know that our facilities and services contributed to making your special occasion a pleasant and memorable experience. Your kind appreciation will be shared with our team as encouragement to continue delivering heartfelt service. We look forward to welcoming you and your family back for another memorable stay at Mercure Convention Center Ancol. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. D. S., Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your wonderful feedback and for choosing Mercure Convention Center Ancol for your family getaway. We are delighted to know that our Reception team made such a positive impression with their friendly, patient, and efficient assistance, especially in accommodating your last-minute check-in. Your appreciation of their teamwork and coordination means a great deal to us, and we will gladly share your compliments with the team. We are also happy to hear that you and your children enjoyed our clean rooms and kid-friendly facilities. However, we sincerely apologize that the service attitude you experienced from some of our Restaurant team members during breakfast did not meet your expectations. We understand that warm and welcoming service is important at every touchpoint, and your feedback will be shared with the relevant team for further evaluation and improvement. Thank you for your valuable feedback. We look forward to welcoming you and your family back for another enjoyable and memorable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. I. W., Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your feedback regarding your recent family stay with us. We appreciate your comments and are pleased to know that you found your stay reasonably comfortable. However, we sincerely apologize for the shortcomings you experienced, particularly regarding the breakfast selection and food replenishment during busy weekends. We understand how disappointing it can be when food items run out, and we will share your feedback with our Food & Beverage team to improve breakfast preparation, replenishment, and menu variety during peak periods. We also regret that the condition of our towels did not meet your expectations. Your comments will be shared with our Housekeeping team for further inspection and replacement of worn-out linen. In addition, we appreciate your feedback regarding accessibility and will take it into consideration as we continue improving our guest experience. Thank you for helping us identify areas for improvement. We hope to have the opportunity to welcome you and your family back and provide a more satisfying stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. U., Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect overall rating and for sharing your wonderful family experience with us. We are delighted to know that you enjoyed our strategic location, comfortable atmosphere, and child-friendly facilities that made your family stay memorable. We also appreciate your feedback regarding the Wi-Fi connection speed. Please accept our apologies for any inconvenience this may have caused. Your comments will be shared with the relevant team for further evaluation and improvement. Thank you for choosing Mercure Convention Center Ancol for your family getaway. We look forward to welcoming you and your family back for another comfortable and memorable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. E. K., Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect rating and wonderful feedback. We are delighted to know that you and your family enjoyed our strategic location, beautiful room views, and clean, comfortable accommodation. Your appreciation means a great deal to our team and motivates us to continue delivering excellent hospitality and memorable experiences. We also appreciate your feedback on our breakfast selection, which encourages us to keep improving our offerings. Thank you for your trust in Mercure Convention Center Ancol and for recommending us to others. We look forward to welcoming you and your family back for another enjoyable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. A. I., Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your feedback and for choosing Mercure Convention Center Ancol for your family getaway. We are delighted to know that you enjoyed our strategic location and the variety of fun activities that made your family experience more memorable. However, we noticed that your check-in experience and overall recommendation scores indicate there may still be room for improvement. We sincerely appreciate your feedback and will continue striving to make every part of our guests' stay as smooth and enjoyable as possible. Thank you for your trust as an ALL Accor member. We look forward to welcoming you and your family back for another wonderful stay filled with memorable moments. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. S. W. W., Warm greetings from Mercure Convention Center Ancol! Thank you for your positive review and for sharing your valuable suggestions. We are pleased to know that you enjoyed the cleanliness and comfort of your bedroom and bathroom, as well as our friendly and efficient check-in service, helpful recommendations, and smooth check-out process. We appreciate your suggestion to provide shower caps in the bathrooms and to improve the walking access along the parking area with a dedicated, covered pedestrian pathway. Your feedback will be shared with the relevant departments for further consideration. We also acknowledge your comments regarding Wi-Fi speed and will share them with our team for improvement. Thank you for helping us improve our guest experience. We look forward to welcoming you back to Mercure Convention Center Ancol for an even more comfortable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. S., Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect rating and wonderful review. We are delighted to know that you enjoyed your family holiday with us and found our hotel comfortable. We are also happy to hear that you loved the mirror art activity and the special birthday cake surprise arranged by Citra and Raini. Your appreciation will certainly be shared with them as encouragement to continue creating special and memorable moments for our guests. Thank you for recommending Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another enjoyable stay filled with wonderful memories! Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. R. A. W., Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your detailed feedback and for choosing to stay with us. We are pleased to know that you appreciated our strategic location, spacious and clean room, friendly service, and the convenience of booking directly through ALL.com. However, please accept our sincere apologies for the aspects of your stay that caused inconvenience. We regret that internal discussions among our team members during check-in made you feel uncomfortable. Our team should always maintain professionalism and ensure that operational matters are handled discreetly, away from our guests. We also apologize that the drinking water bottles were not available upon your arrival and had to be delivered later. Furthermore, we understand that the long breakfast queue affected your experience. Your comments will be shared with the relevant departments so we can improve our room preparation, service standards, and breakfast arrangements, particularly during busy periods. Thank you for your valuable feedback and continued trust in Mercure Ancol. We hope to have another opportunity to provide you with a smoother and more enjoyable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. R. A., Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect rating and wonderful feedback. We are delighted to know that you enjoyed the variety of activities for both children and adults, our friendly team, and the special in-room decorations, including mirror art, towel art, and a slice of cake. It is especially rewarding to hear that our Reception, Arcade Game, and room decoration teams contributed to making your stay memorable. We will share your kind appreciation with the relevant teams as encouragement to continue creating delightful experiences for our guests. We also appreciate your positive comments regarding our sustainability initiatives, such as wooden toothbrushes and water-saving reminders. Thank you for your trust in Mercure Convention Center Ancol. We look forward to welcoming you back for another enjoyable and memorable stay! Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. A. M., Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your feedback and for rating your overall experience with us. We are pleased to know that you enjoyed the comfort of our accommodation, strategic location, breakfast, swimming pool, and the service provided by our team. However, we understand your concern regarding the additional entrance fee when entering or exiting the Ancol area. We apologize for any inconvenience this may have caused. Please note that the entrance fee is managed separately by Taman Impian Jaya Ancol and is not included in the hotel room rate. Nevertheless, we understand that this may affect the convenience of your stay, and we appreciate your suggestion to improve accessibility. We will share your feedback with the relevant team for further consideration. Thank you for choosing Mercure Convention Center Ancol. We hope to have the opportunity to welcome you and your family back for another comfortable and enjoyable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. N. R. H., Warm greetings from Mercure Convention Center Ancol! Thank you for your excellent rating and kind feedback. We are delighted to know that you enjoyed the cleanliness of our rooms and the friendliness of our team. We are also pleased to hear that you found booking through the ALL Accor app convenient and were satisfied with the recognition you received as an ALL Classic member. We sincerely appreciate your encouragement for us to remain consistent in delivering the best service. Your feedback motivates our entire team to maintain our standards and continuously enhance the guest experience. Thank you for your continued trust in Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another comfortable and enjoyable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. T. H., Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your positive feedback and for giving us a perfect overall rating. We are delighted to know that you enjoyed your stay, especially the comfortable location and beautiful sea view. Your appreciation of our overall services and facilities is truly encouraging to our team. We look forward to welcoming you back to Mercure Convention Center Ancol for another pleasant and memorable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. E. I. J., Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect score and for sharing your wonderful experience with us. We are delighted to know that you enjoyed our strategic location near the beach, comfortable and clean surroundings, diverse breakfast selection, and excellent facilities, especially the playground that made your family stay even more enjoyable. It is always our pleasure to provide a welcoming environment where families can relax, have fun, and create memorable moments together. Your appreciation motivates our team to continue delivering excellent service and maintaining our facilities to the highest standards. Thank you for recommending Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another delightful stay! Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. r. s., Warm greetings from Mercure Convention Center Ancol! Thank you very much for your wonderful review and perfect rating. We are delighted to know that you were very satisfied with our service and enjoyed the complimentary upgrade from a Luxury Room to a Grand Luxury Room. It is also great to hear that you appreciated our strategic location, generous breakfast selection, comfortable room, and beautiful sea view. We are pleased that these aspects contributed to an enjoyable stay. Your kind feedback is truly encouraging for our entire team. We look forward to welcoming you back to Mercure Convention Center Ancol for another memorable experience. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol