Mercure Convention Center Ancol bintang 4

Catatan tamu Avis (Peringkat ALL) 4.7/5 1.637 ulasan

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Mercure Convention Center Ancol - Image 1
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Mercure Convention Center Ancol - Image 3
Mercure Convention Center Ancol - Image 4
Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, 14430 JAKARTA, Indonesia

Deskripsi

Keistimewaan hotel

  • Dekat ke pusat kota dan Bandara Internasional Soekarno Hatta

  • Kolam renang luar ruang, seluncuran air, dan klub anak

  • Di jantung Taman Ria Ancol, dekat ke Dunia Fantasi, Seaworld, dan Atlantis

  • Rapat yang diatur khusus dengan 23 tempat untuk acara dalam dan luar ruangan

  • Kamar luas dengan pemandangan taman dan laut

Akomodasi kami

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Lokasi hotel

Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta
14430 JAKARTA
Indonesia

GPS:-6.122196, 106.836323

Telepon
Fax +62 21 6406123

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

SUNDA KELAPA COFFEE SHOP

Puaskan selera Anda dengan menikmati beragam hidangan di Restoran Sunda Kelapa kami yang menyajikan masakan lokal khas dan juga Internasional. Tersedia area bersantap di dalam dan luar ruangan.

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Peringkat ALL  4.7/5  1.637 ulasan

Catatan tamu Avis 2.0/5

Ms. P. H. Bisnis - Ulasan terverifikasi ALL

Jujur saja ini bukan yg pertama kali saya meginap di Mercure Ancol. Saya kurang suka dengan manajer bernama LIZA, maaf saja bagi saya suka melebih lebihkan sesuatu. Tanggal 25 April saya berkunjung ke Mercure Ancol dan tiba sekitar pk 21.00. Saya kembali ke hotel ini karena mau ambil barang saya yg saya titip (check in 24 aprl, check out 25 april). Setelah ambil barang saya menunggu kerabat saya namun beliau tidak turun-turun , akhirnya gak terasa saya menunggu sampai jam 01:00 - 02:00 dan beliau mengatakan tunggu sebentar krn msh ada yg dipersiapkan. Karena saya bosan akhirnya saya keliling lantai-lantai yg ada saja, saya pun sudah cukup hafal dengan hotelnya, saya hanya duduk-duduk dan berkeliling supaya tidak bosan. Tiba-tiba saya melihat kamar yg pintunya TERBUKA LEBAR UTUH dan saya tau itu kamar yg sudah TERBAYAR NAMUN TIDAK DITEMPATI. Akhirnya saya cek pelan-pelan utk memastikan memang tidak terpakai dan terbukti tidak ada barang satupun dan bed covernya sedikit berantakan. Akhirnya karena saya lelah, saya bersantai-santai di kamar tersebut, kerabat saya pun karena terlalu lelah akhirnya cancel pertemuannya. Karena sudah jam subuh akhirnya saya tempati kamar yg tidak terpakai tersebut karena saya TAU MEMANG TIDAK DITEMPATI, TIDAK DI MAKE UP ROOM, DAN SUDAH DIBAYAR. Tidak ada bell boy MAKE UP dan PINTUNYA DIBUKA LEBAR PENUH setelah kamarnya rapi dan terjadi jam subuh. Akhirnya saya check out jam 11 siang, saya ditangkap oleh si LIZA. Saya kesal karena pada akhirnya SAYA BAYAR PENUH loh, TAPI DIA TANGKAP SAYA setelah saya BAYAR, bahkan taxi yg saya pesan sudah datang, dia berkomplot sama penjaga ruang CCTV yg badannya besar dan mengancam saya kalo tidak ikuti prosedur akan diproses ke Polisi. Singkat cerita saya dijegat utk pergi dan liza memaksa saya harus memberikan KRONOLOGI TERTULIS, lalu di TANDA TANGANI dan saya di foto dengan surat tersebut!! JUJUR ini pengalaman paling buruk saya di mercure! Kalo hanya di charge saja oke, ini udah di charged gak dikasih pergi!! Lagian kalau saya hitung-hitung jd double pembayaran untuk kamar tersebut karena SUDAH DIBAYAR LUNAS oleh penguni sebelumnya dan saya tempati kamar BEKAS YG tidak terpakai SERTA TIDAK DI MAKE UP ROOM namun di charged penuh!! Kemana itu uang larinya?!!

Dear Ibu P. H., Thank you for taking the time to share your feedback regarding your recent visit to Mercure Convention Center Ancol. We have carefully reviewed your comments and conducted a thorough internal investigation, including operational reports, CCTV recordings, and statements from the duty management and security team on 25–26 April 2026. Based on these findings, we would like to provide an official clarification to ensure accuracy and transparency. Clarification of the Incident Unauthorized Room Access Our investigation confirms that you entered and occupied a guest room without prior registration, authorization, or legal entitlement. A guest room being found unlocked or temporarily unoccupied does not grant permission for use under any circumstances, regardless of its payment or housekeeping status. Actions Taken by Hotel Management The actions taken by our management and security team were conducted strictly in accordance with hotel Standard Operating Procedures (SOP), including: Securing the situation Requesting a written incident statement for official records Documenting the case as an internal report These steps were taken solely for safety, security, and asset protection purposes, and not as intimidation or harassment. Room Charges Explanation The room charge applied was an administrative consequence of unauthorized room usage, not a punitive action. There was no double payment involved, and no misuse or misallocation of funds as implied in your review. We regret that certain statements published on public platforms: Do not accurately reflect the factual events Personally identify a staff member Contain serious allegations that are unsupported by evidence Please be advised that the dissemination of inaccurate or misleading information that may harm the reputation of individuals or the hotel could potentially have legal implications. Nevertheless, we continue to prioritize professional and amicable resolution. We value constructive feedback and continuously strive to improve our service. At the same time, we must uphold guest safety, operational integrity, and fairness toward our employees. Should you wish to discuss this matter further or provide clarification, we encourage you to contact us directly via this email so the matter can be handled professionally. Sincerely, Fatkhul Lizam Front Office Manager Mercure Convention Center Ancol

Catatan tamu Avis 4.5/5

Mr. B. R. Keluarga - Ulasan terverifikasi ALL

Smua fasilitas anak dapat dimainkan

Dear Mr. B. R., Warm greetings from Mercure Convention Center Ancol. Thank you very much for taking the time to share your experience with us following your recent family stay. We truly appreciate your positive comments regarding the children’s facilities and are pleased to know that your family found the stay enjoyable. Creating a comfortable and family-friendly environment is indeed one of our key priorities. At the same time, we sincerely acknowledge the areas where your ratings were below 8, particularly regarding the WiFi connection speed and several service touchpoints. Please accept our apologies that these aspects did not fully meet your expectations. Your feedback is very important to us, and we are currently reviewing and coordinating with the related departments to improve the internet connection stability and overall service efficiency. We are also grateful for your loyalty as an ALL – Accor Live Limitless Classic member, and we regret if the level of recognition during your stay was not yet optimal. This feedback will be shared with the team to ensure better acknowledgment and personalized service for our valued members in the future. Thank you once again for your constructive feedback and for recommending our hotel. We truly hope to have the opportunity to welcome you and your family back, and to deliver a more seamless and satisfying experience on your next visit. Warm regards, Fatkhul Lizam Front Office Manager Mercure Convention Center Ancol

Catatan tamu Avis 5.0/5

Mr, U. A. Keluarga - Ulasan terverifikasi ALL

Stafnya ramah ramah banget dan sangat membantu, dari receptionis sampai restoran, semua pelayanan oke.

Dear Mr. U. A., Warmest greetings from Mercure Convention Center Ancol Thank you very much for sharing your wonderful experience and for giving us a perfect score. We are delighted to know that you enjoyed the best ocean view and experienced excellent service from our team, from the reception staff to the restaurant team. Your kind words about our friendly and helpful staff truly mean a lot to us, as providing memorable hospitality is always our priority. We will be very happy to share your appreciation with the entire team as motivation to continue delivering the best service to all our guests. We sincerely look forward to welcoming you back again for another pleasant stay at Mercure Convention Center Ancol. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Catatan tamu Avis 5.0/5

Mr. H. R. Keluarga - Ulasan terverifikasi ALL

Kamar nya luas dan bagus. Fasilitas lengkap dan nyaman.

Dear Mr. H. R., Thank you for sharing your wonderful feedback and for giving Mercure Convention Center Ancol a perfect rating. We are delighted to know that you enjoyed your stay with us, especially our spacious room, complete facilities, and comfortable atmosphere. It is also very rewarding to hear that our reception staff were able to assist you well and contribute positively to your experience. Your kind words and your intention to return mean a lot to us. Feedback like yours motivates our team to continue providing excellent hospitality and memorable stays for every guest. We truly look forward to welcoming you and your family back again soon for another pleasant experience at Mercure Convention Center Ancol. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Catatan tamu Avis 4.5/5

Ms. Z. F. Keluarga - Ulasan terverifikasi ALL

Hotel yang nyaman , tentunya sangat kids friendly ya karena ada playground , kolam Berenang , fasilitas lengkap .

Dear Ms. Z. F., Thank you for sharing your wonderful feedback regarding your recent family stay at Mercure Convention Center Ancol. We are very happy to know that you found our hotel comfortable and especially kids friendly. It is truly rewarding to hear that you and your family enjoyed our playground, swimming pool, and complete facilities designed to create a pleasant family holiday experience. We also sincerely appreciate your positive ratings for our accommodation, cleanliness, breakfast selection, team hospitality, WiFi, and sustainability efforts. Your kind support motivates us to continuously provide excellent service and memorable experiences for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back again for another enjoyable stay in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 276 ulasan 8.4/10 Lokasi
  • 1.558 ulasan 9/10 Kamar
  • 1.616 ulasan 9.3/10 Pelayanan
  • 28 ulasan 4/10 Internet
  • 910 ulasan 8.8/10 Fasilitas
  • 805 ulasan 9/10 Kebersihan
  • 439 ulasan 8/10 Sarapan
  • 123 ulasan 5.8/10 Kesepadanan nilai

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