Dear Mr. M. R., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are truly delighted to know that you found Mercure Convention Center Ancol comfortable and suitable for a family stay, especially with our convenient location near the beach. We are especially grateful for your kind recognition of Mrs. Ade and Ms. Raini for providing excellent service and creating a positive experience during your stay. Your appreciation will certainly be shared with them as encouragement to continue delivering warm and attentive hospitality to our guests. Thank you as well for your kind wishes for Mercure Convention Center Ancol. We truly appreciate your support and will continue striving to improve our facilities and services for the comfort and satisfaction of our guests. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Sutiyono Duty Manager

Dear Mr. D., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your feedback. We are delighted to know that you had a comfortable and pleasant stay with us. We truly appreciate your positive rating of 9.0 and are pleased to hear that you found your accommodation comfortable and were satisfied with our breakfast, cleanliness, WiFi, and overall service. Your kind comment regarding our maximum service is a wonderful encouragement for our entire team to continue providing warm hospitality and attentive service to our guests. Thank you once again for your trust and appreciation. We look forward to welcoming you back to Mercure Convention Center Ancol for another comfortable and enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. I., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share such detailed and valuable feedback about your family stay. We are delighted to know that you and your family enjoyed your stay with us and appreciated our strategic location within the Ancol area, family-friendly atmosphere, spacious rooms, swimming pool, play areas, and friendly service. We are especially pleased that your children were able to enjoy the hotel facilities and that you found our resort-like atmosphere suitable for a family staycation. We are also grateful for your kind recognition of our Room Attendant and room service team. We are happy to hear that their helpfulness and friendly service made a positive impression during your stay. Your appreciation will certainly be shared with the team as motivation to continue providing excellent service. At the same time, we sincerely appreciate your constructive feedback regarding the limited space around the swimming pool during peak season and, particularly, the WiFi connection. We understand how inconvenient it can be when the connection frequently requires a restart. Your comments have been noted and will be shared with our relevant teams for further evaluation and improvement. Thank you once again for your 9/10 recommendation and for recommending Mercure Convention Center Ancol for family staycations. We look forward to welcoming you and your family back and providing an even more comfortable and enjoyable experience on your next visit. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. J. S., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your valuable feedback. We are pleased to know that your overall stay was comfortable and that you were satisfied with the service provided by our team. We also appreciate your kind recognition of our staff, including Aca or Uci, for their helpfulness and good service. At the same time, we sincerely appreciate your constructive feedback regarding the air-conditioning controls, availability of drinking water, and WiFi connection. We understand that clear AC controls and reliable internet access are important for a comfortable stay, while easier access to drinking water would also be a helpful convenience for our guests. Your suggestions have been noted and will be shared with the relevant departments for further evaluation and improvement. Thank you once again for your valuable feedback and 8/10 recommendation. We look forward to welcoming you back to Mercure Convention Center Ancol and providing an improved experience on your next stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. P. N., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are delighted to know that you found our location strategic and your stay comfortable. It is also rewarding to hear that you appreciated the cleanliness and comfort of your room, as well as the excellent responsiveness of our team and cleaning service. We are especially grateful for your kind recognition of our Cleaning Service Team. Your appreciation will certainly be shared with them as motivation to continue providing attentive, responsive, and high-quality service to our guests. Thank you once again for your perfect rating and 10/10 recommendation. We truly appreciate your trust and support, and we look forward to welcoming you back to Mercure Convention Center Ancol for another comfortable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. A. E., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your thoughtful feedback. We are delighted to know that you and your family enjoyed a comfortable stay and appreciated our child-friendly facilities. It is especially rewarding to hear that our team was helpful from the moment you arrived and could prepare your room quickly for your family. We are also grateful for your kind recognition of Kak Chrysant and Kak Novria. We are pleased that their friendly assistance made a positive impression, and we will be delighted to share your compliments with them, especially your appreciation of Chrysant's communication. At the same time, we sincerely appreciate your feedback regarding the Wi-Fi speed. We understand how important a reliable connection is, and your comments have been shared with our Engineering team for further improvement. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. S. A., Thank you for your perfect rating and for choosing us for your romantic getaway! We are thrilled that you loved our convenient location near Dufan and enjoyed the special honeymoon cake we prepared for you. We have also noted your rating regarding the WiFi and will look into improving our connection to ensure a smoother experience for your next visit. We look forward to welcoming you back for another memorable stay in the near future! Warm regards, Fatkhul Lizam Front Office Manager Mercure Convention Center Ancol

Dear Mr. N. N., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your valuable feedback. We are delighted to know that you had a comfortable stay with us and appreciated the spacious room, attractive design, cleanliness, friendly reception service, and our breakfast service. Your positive feedback and 9/10 recommendation are greatly appreciated. At the same time, we sincerely appreciate your constructive comments regarding the variety of our breakfast selection and the WiFi connection. We understand that a wider range of breakfast choices and a stronger internet connection would further enhance our guests' overall comfort and experience. Please rest assured that your feedback has been noted and will be shared with the relevant departments for further evaluation and improvement. Thank you once again for your kind feedback and valuable suggestions. We look forward to welcoming you and your family back to Mercure Convention Center Ancol and providing you with an even more enjoyable experience on your next stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. M. L., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are delighted to know that you and your family enjoyed a comfortable and memorable stay with us. It is especially rewarding to hear that you appreciated our family-friendly facilities and that your children enjoyed the various activities, the dedicated kids' breakfast options, and the fun foam party at the swimming pool. We are also pleased to know that you found your room comfortable and enjoyed the variety of breakfast selections. Creating enjoyable and memorable experiences for families is one of our top priorities, and we are happy that our facilities contributed to your family's holiday. Thank you once again for your kind feedback and for recommending Mercure Convention Center Ancol. We truly appreciate your support and look forward to welcoming you and your family back for another fun-filled and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. N., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your valuable feedback. We are pleased to know that you appreciated our strategic location near various recreational attractions, as well as our complete facilities, including the swimming pool, cafés, and other dining options. We are also glad that you enjoyed the spaciousness of your room and the beautiful sea view. At the same time, we sincerely appreciate your constructive feedback regarding the room lighting. We understand that adequate lighting is important for comfort, especially during a business stay. Your comments regarding accessibility, WiFi connection speed, and other aspects of your experience have also been noted and will be shared with the relevant departments for further evaluation and improvement. Your feedback is valuable to us as we continuously strive to enhance the comfort and convenience of our guests. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back to Mercure Convention Center Ancol and provide you with a more comfortable and improved stay in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. A. S., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are truly delighted to know that you and your family had such a satisfying and enjoyable stay with us. It is especially rewarding to hear that you enjoyed our family-friendly swimming pool and that our facilities helped create a memorable experience for your children. We would also like to extend our sincere appreciation for recognizing Mba Dwi from our Front Office team. We are pleased to know that her responsive, attentive, and excellent service contributed positively to your stay. Your kind recognition will certainly be shared with her as motivation to continue delivering exceptional hospitality. We also sincerely appreciate your continued trust as an ALL Accor Platinum member and your perfect 10/10 recommendation. Your perfect rating across all aspects of your stay is a wonderful encouragement for our entire team. Thank you once again for your valuable feedback and support. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. S. R., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback regarding your recent family stay with us. We are truly delighted to know that you had such a happy and memorable experience. It is especially rewarding to hear that you appreciated our strategic location, the friendliness of our team, and that we could be part of your birthday celebration through your special birthday request. Creating memorable moments for our guests is always our greatest pleasure. We are also grateful for your excellent ratings across your stay, including your arrival and check-in experience, accommodation, cleanliness, breakfast, our team's service, check-out process, WiFi, swimming pool, dining experiences, and our sustainability initiatives. Your recognition and recommendation mean a great deal to us. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your continued trust and loyalty. Your kind feedback motivates our team to continue providing exceptional hospitality and memorable experiences for every guest. Thank you once again for your wonderful review. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. Kaylla A., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share such a wonderful and detailed review of your recent family stay with us. We are truly delighted to know that you and your family had such a comfortable and memorable experience. It is especially rewarding to hear that you appreciated our friendly hospitality, clean and fragrant rooms, delicious food, and the wide range of facilities we provide. Knowing that Mercure Convention Center Ancol has become your family's first choice for a stay is the highest compliment we could receive. We are also grateful for your positive comments regarding your booking experience, accommodation, cleanliness, breakfast, room service, fitness center, swimming pool, and our sustainability initiatives. It is a pleasure to know that these aspects contributed to making your stay enjoyable. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your continued trust and loyalty. Your recommendation and perfect ratings inspire our entire team to continue delivering exceptional hospitality and memorable experiences for every guest. Thank you once again for your wonderful feedback. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. A. S., Thank you for taking the time to share your wonderful feedback following your family stay at Mercure Convention Center Ancol. We are delighted to know that you and your family had a pleasant experience, and that your children had so much fun enjoying our play areas. Creating memorable moments for families is one of our main priorities, so your kind words truly mean a lot to us. We also appreciate your valuable suggestion regarding the operating hours of our playground and swimming pool. Feedback like yours is very important, and we will certainly share it with our management team for consideration as we continuously look for ways to enhance our guest experience. In addition, thank you for your comments regarding breakfast. We will continue working to improve the variety and overall dining experience for our guests. We sincerely appreciate your support as an ALL Accor Classic member and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. N. F., Thank you for choosing Mercure Convention Center Ancol for your family vacation and for taking the time to share your wonderful feedback. We are truly delighted to know that you had a memorable stay with us and that our service and complete children's playground facilities helped make your family holiday enjoyable. It is especially rewarding to receive your perfect ratings across every aspect of your stay, including your booking experience, accommodation, cleanliness, breakfast, lunch and dinner, swimming pool, concierge service, WiFi, and our commitment to sustainability. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your continued trust and loyalty. It is a pleasure to know that you felt well recognized during your stay, and we are grateful for your recommendation of both our hotel and the ALL loyalty programme. Your kind words are a wonderful source of motivation for our entire team to continue providing exceptional hospitality and creating memorable experiences for every guest. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another wonderful stay in the near future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear E. P., Thank you for taking the time to share your feedback with us during your stay at Mercure Convention Center Ancol. While we are glad that you enjoyed the ocean view and clean accommodations, we sincerely apologize for the noise disturbance you experienced and for the inconvenience regarding the breakfast service. We completely understand how important a quiet, comfortable environment is for your family's rest. Since you are currently still staying with us, our team would love the opportunity to make things right immediately. Please allow us to assist you—whether by checking soundproofing, relocating your room to a quieter area, or assisting with your breakfast experience. I will personally reach out to you, or please feel free to contact the Duty Manager / Front Desk at any time during your stay. We are committed to ensuring the remainder of your visit is peaceful and enjoyable. Warm regards, Fatkhul Lizam Front Office Manager Mercure Convention Center Ancol

Dear Ms. v. y., Warm greetings from Mercure Convention Center Ancol. Thank you very much for your perfect score and for sharing your wonderful feedback with us. We are truly delighted to know that you had such an enjoyable family holiday and that Mercure Convention Center Ancol has become your preferred destination for future vacations. It is especially rewarding to hear that you appreciated the comfort of our hotel, our facilities, and the opportunity to celebrate special occasions such as anniversaries and birthdays with us. Your excellent ratings for our accommodation, cleanliness, breakfast, team, swimming pool, Wi-Fi, and sustainability initiatives are sincerely appreciated. Your kind recognition is a great motivation for all of us to continue delivering memorable experiences and heartfelt hospitality to every guest. Thank you once again for your trust and for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back to celebrate many more special moments with us. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. A. W., Thank you very much for sharing your wonderful feedback and for giving us a perfect score. We are truly delighted to know that you and your family had such an enjoyable stay at Mercure Convention Center Ancol. It is our pleasure to hear that you enjoyed our kids-friendly facilities, clean rooms, and the variety of activities we provide for children. We are also grateful for your kind words about our friendly team, as creating a warm and welcoming experience for every family is one of our priorities. We are excited to welcome you and your family back for another staycation with us. We hope that during your next visit, you will have the chance to explore our playground and enjoy even more fun activities together. Thank you once again for choosing Mercure Convention Center Ancol and for recommending us as a family-friendly destination. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. N. M., Thank you very much for sharing your wonderful experience and for giving us a perfect score of 100/100. We are delighted to know that you and your family had such an enjoyable stay at Mercure Convention Center Ancol. We are especially happy to hear that you enjoyed our hotel as a Kids Friendly destination, where families can create memorable moments without having to leave the hotel. It is our pleasure to provide various activities and facilities that bring happiness and comfort for children and parents alike. Your appreciation for our cleanliness, breakfast, team service, WiFi, and our sustainability efforts truly means a lot to us. We will continue to maintain and improve our services to ensure every family enjoys a memorable experience with us. Thank you once again for recommending Mercure Convention Center Ancol to your family and friends. We look forward to welcoming you and your family back for another wonderful stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol