Novotel Sydney Manly Pacific Hotel 4 stars

Pleasant hotel in great area needs some TLC

We stayed Novotel Manly for four night and it was exceptional. Super friendly staff. Great breakfast. Perfect.

As usual very good ,with staff always happy to help and with a smile.

Overall experince was okay, however i experienced a big safety failure from your Hotel's end. on Monday 21/6/2021 night, around 9:45 pm to 10:00 pm there was a fire alarm. I was in room number 705. i heard the alarm. i called the reception and got advice that wait as duty manager was investigating the issue and will advice next step. however after some time i heard a recorded message to evacuate the building. i came down and there some other guests in the lobby. However there was no one from Hotel side to advice the teh guests what to do, to guide towards the assemble point etc. The restuarent was working and it seems they have not heard the alarm. the fire brigae came and went in. later on it was fire brigade staff that tols some of us standing outside that it is safe to go, again Hotel staff were missing as they should be there to manage the incident. later on I came to know that alarm was not heard in some parts of the HOtel. in case of real fire, with the above practise there will be chaos and causes seriosu injuries. i would strongly recommend that you work on fire evacuation plan.

From check-in to check-out the staff were always very pleasant, and the location is great.

We purchased the "escape" through Luxury Escapes, which I have booked through before. However, this accommodation was far from luxury. Sure the view was lovely, but there wasn't even a couch to sit on to look at it, just a desk chair and a small chair with an ottoman. The room was bare and void of any personality or warm touches. The TV was just that, a TV with no in-house movies to watch, which would be fine if you could be outside on the beach but not fine when it's raining (our weekend). The bathroom was not completely clean with dustballs and hair on the floor. Not even a mini bar or snacks to perhaps purchase during the in-room stay due to the weather. No, this was not a luxury escape and we feel it was too expensive for what was provided. Although, the breakfast was good.

Great location, rooms are getting tired. Had little interaction with staff so cant really comment there. Don't understand why there is no minibar in the rooms as some other hotels still have this facility.

I was told the itemized bill (i.e., receipt) for my stay will be emailed to me. I am yet to get that after one week post stay. Stay details: 15-17 Jun 2021 (Sathyake Haren S.)

We were initially allocated to a room on level 2 with a large uncovered balcony, but very restricted ocean views due to high walls down each side of the balcony & no privacy from rooms above. This was quickly rectified by Zali on the front desk, who re allocated us to a very nice room on level 4, with great views. The main reason we booked an ocean view suite at this hotel, was to experience the ocean view. Room was clean, very comfortable and well equipped. Excellent onsite restaurant, Bistro Manly. Served an excellent buffet breakfast and we had 2 delicious dinners dinners here, with a $50.00 discount on each occasion, as part of our package. Very friendly staff and high quality meals & beverages. We were able to park on site, in secure parking below the hotel, also part of our package ....ie. no extra cost. Like most Novotel Hotels, premises are a little tired looking, but the location and service provided is excellent. We'll be back

I booked here as I had always wanted to stay here, but found the room dated especially the bathroom, compared to the many others I have stayed at. The view is second to none, and a very pleasant experience dealing with the friendly staff who go out of their way to make your stay welcome.

Stayed over long weekend in June. Staff very good, room clean (with great views), & super location.

Great location Staff were great as well

I booked this 3 night stay using my ALL points. Being a Diamond member I expected a whole lot more. It wasn't worth using my points on this hotel at all! I found the hotel dressed up well on the ground floor, but is in dire need of a makeover. Great asset and location, but disappointed state of repair. Tired and Old. The staff were incredibly friendly which makes up for it somewhat. Special call out for Tim G at reception who went above and beyond. I expect a whole lot more from Accor.

I was presently met by reception and after booking in was told the valet service was unavailable.due to COVID. It seems everything is blamed on COVID these days even when no masks were required indoors. In fact there was no one there to help with luggage. The gifts in the room were a nice gesture. The rooms are tired and dated although the bed is very comfortable. The last day I was sraying there I arrived back at my room at 6 pm only to find the beds completely stripped with the linen on the bench. I went down to reception to explain that the room was a mess and fortunately the young lady immediately gave me a new room. Overall an average experience. A good 3 star.

We recently spent a weekend at the Manly Pacific (we like this place), this time we had a Suite on the second floor - great setup. The only negative was the sun lounges were really hard - I enquired at the reception if there were cushions available (like the pool) but unfortunately not (you should consider them guys) That said the food this visit was exceptional in the Bistro and the staff as always were brilliant. The bottle of bubbly for Valentines day was a nice touch - we will definitely be back.