The Phoenix Hotel Yogyakarta - Handwritten Collection 5 stars

Dear Mr. pierrer864, Thank you very much for taking the time to share your detailed feedback. We truly appreciate your loyalty to our brand and your passion to visit our heritage hotel. We are pleased to hear that you appreciated the charm of our hotel, the comfort of your suite, the warm and genuine services provided by our team and the restaurant services including the breakfast. Your kind words really mean a lot to us. However, we are genuinely sorry to learn that some aspects of your stay did not meet your expectations. Please accept our sincerest apologies for the disappointment you experienced regarding the swimming pool, bathroom design, and the coffee machine incident. We fully understand your displeasure about those happenings, and we regret that this situation left a negative impression to you. Your comments have been shared with the team for immediate review. We are already taking steps to evaluate the condition of the in-room coffee machines and to ensure that clear instructions are provided for guest use. We are also reviewing our handling of damage incidents to ensure fairness and openness for all our valued guests. We hope we still have another opportunity to restore your trust to our hotel on a future visit to Yogyakarta, to fix our flaws and to provide a stay that truly reflects the high standards of comfort and service that define our brand. Once again, thank you and we really appreciate for your constructive feedback. Sincerely Yours, Rulvastina Randy General Manager

Dear Mr. Jeroen V, Thank you so much for your heartfelt and generous review of us. We’re truly pleased to hear that you had a fantastic stay with us. It’s also lovely to know that the charm and tranquil atmosphere of our hotel make your visit so memorable. Your kind words about us truly mean a lot to our entire team, as we strive to create a delight space that beautifully capture the top quality and comfort. We’re especially grateful for your special mention of Dina, our professional waitress. It’s wonderful to know her genuine and exceptional service left such a lasting impression. We'll be sure to share your compliments with her. We believe that she’ll be happy to hear that she helped make your experience so memorable. Thank you once again for your recommendation. It was a pleasure having you with us, and we look forward to welcoming you back for another memorable moment in the future. Warm regards, Rulvastina Randy General Manager

Dear Ms. Helen, Thank you for sharing your feedback. We’re truly sorry to hear that your stay experience did not meet your expectations and we sincerely apologize for the inconvenient happened to you while visiting our hotel. The cleanliness and guest comfort are definitely priorities for us, and we take your comments very seriously. We have already reviewed the matter with our team to ensure this situation will not occur again in the future. We regret that we could not meet your needs and that we felt short in your case, however, we appreciate that you bring this to our attention. Your input helps us to improve. Once again we are sorry for the happening. We hope to still have another opportunity to fix our flaws and to serve a much better experience with us. Thank you once again for your valuable feedback and we wish you all the best in your future travels. Sincerely Yours, Rulvastina Randy General Manager

Dear Mr & Mrs. Terry K, Thank you so much for your wonderful review. We're truly delighted to hear that you enjoyed the unique charm and heritage style of our hotel, as well as the thoughtful touches in your room and the warm ambiance of our courtyard. While we understand your room may have felt a little compact, we're glad that the décor and the addition of a balcony made your stay more enjoyable. It’s a pleasure to know that you appreciated the variety at our breakfast, along with the traditional music and the peaceful setting by the fountain. We're also happy that your dinner experience at our restaurant definitely met your expectations. We hope to have the pleasure of welcoming you back again soon for another memorable experience with us, at The Phoenix Hotel Yogyakarta. Sincerely Yours, Rulvastina Randy General Manager

Dear Mr/Ms. XPasqa, Thank you so much for your wonderful feedback. We’re truly delighted to hear that you have such a memorable experience at The Phoenix Hotel Yogyakarta and that you appreciated both the historical charm of our hotel and the personalized service provided by our team. It’s also encouraging our team that our staff made a lasting impression to you and your family. Mr. Eko, Arin, Githa, and Ardan are very pleased that their effort to make your stay the most comfortable one was recognized. We will be sure to pass along your kind words to them. We’re also glad you enjoyed the private tour and that you felt a connection to the rich history of Indonesia through your stay. It’s our honor to be part of a place that holds such significance, and even more so to share it with guests like you. Thank you again for your heartfelt recommendation. We hope to welcome you and your family back again soon for another unforgettable visit to The Phoenix Hotel Yogyakarta. Sincerely Yours, Rulvastina Randy General Manager