Novotel Paris Roissy CDG Convention bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 1.002 ulasan

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Deskripsi

Keistimewaan hotel

  • 5 menit dari Bandara Charles de Gaulle (tersedia antar-jemput berbayar atas permintaan)

  • Hammam, sauna, dan kolam renang air panas dalam ruangan

  • Tersedia stasiun pengisian daya kendaraan listrik

  • 5 menit dari bandara Paris Charles de Gaulle

  • Kolam renang berpemanas dalam-ruang dan pusat kebugaran berperalatan lengkap

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Lokasi hotel

Novotel Paris Roissy CDG Convention

10 Allée du Verger
95700 ROISSY EN FRANCE
Prancis

GPS:48.998928, 2.517808

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat

GOURMET BAR ROISSY CDG

Kunjungi restoran kami yang menyajikan hidangan sederhana yang disesuaikan dengan kebutuhan Anda. Datanglah bersama keluarga maupun teman untuk bersantai sambil bersantap lezat. Tutup untuk makan siang di akhir pekan, hari libur umum, dan liburan sekolah

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Peringkat ALL  3.9/5  1.002 ulasan

Peringkat TripAdvisor  4.0/5  1.742 ulasan

Sertifikat keunggulan 2024

if you are flying from CDG don't go there, shuttle not free and very inconvenient (don't drop you off at airport)

Catatan Tripadvisor 1.0/5

Habibamine Ulasan TripAdvisor tersertifikasi

Their shuttle service is with a third party, can't reserve it though hotel and you need to pay, they don't drop you off/pick you up from airport but from a train ride away from airport called CDG Val (very inconvenient if you have luguage) so essentially you need to take both Shuttle and train to get in/off hotel. + there is NO SHUTTLE between 12-5 pm as if flights don't happen?? Rooms are old, bathrooms are old, carpet will give you allergies, food at hotel limited and very average (4-5 choices)...hotel so old you feel in a dormitory when in the corridors...lobby is well maintained and staff is nice

Dear guest, Thank you for sharing your feedback. We value all comments from our guests as they help us improve our services. We're sorry to hear that your experience at our hotel did not meet your expectations. Regarding the shuttle service, we apologize for any inconvenience caused. Our shuttle is indeed operated by a third party and we understand that the transfer process can be challenging, especially with luggage. Unfortunately, the shuttle schedule is beyond our direct control, but we are always striving to improve coordination and convenience for our guests. We appreciate your feedback about the rooms and dining options. Your comments have been noted and will be shared with our management team to address the issues raised. We are continually working on updating and maintaining our facilities to ensure a comfortable stay for all our guests. We take pride in our staff and are pleased to know that you found them nice and the lobby well-maintained. We hope to have another opportunity to provide you with a better experience in the future.

If you are careful while booking, this property is ok.

Catatan Tripadvisor 2.0/5

U_K_N_P_M Ulasan TripAdvisor tersertifikasi

It is a nice property. But the check in staff is quite rude. I paid full room charges and taxes. They insisted on 600 Euros. My room rent itself was only 158 Euros!! No idea why they wanted 600 Euros credit card deposit. They threatened not to give a room if I don’t deposit the money, even after paying full rent and taxes in advance.

Dear guest, We are sincerely sorry to learn about the inconvenience you experienced during your recent stay at our property. We deeply apologize for the confusion and frustration caused by the discrepancy in the pre-authorization amount on your credit card. Please be informed that the correct pre-authorization amount for the security deposit should have been 50 Euros, not 600 Euros. We understand the frustration this must have caused you after already paying the full room charges and taxes upfront. Rest assured, our team will be reviewing our procedures to ensure such errors do not occur in the future, and we will address the issue with the check-in staff to prevent a recurrence of such behavior. We value your feedback and your satisfaction is of utmost importance to us. Should you have any further concerns or require assistance, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back under more favorable circumstances. Warm regards,

No words to describe this horrible place

Catatan Tripadvisor 1.0/5

fsork Ulasan TripAdvisor tersertifikasi

The room was dirty and furnished with old inexpensive worn furniture. The rug had large holes and the curtains were torn. I would rate this hotel less than terrible due to lack of cleanliness, unfriendly/unprofessional staff, and unsatisfactory food/amenities.

Dear guest, We are so sorry to learn your feelings after your stay. Would you please share more details with us such as your booking number and an e-mail contact ? Best regards,

Ok but not great

Catatan Tripadvisor 3.0/5

Sarah S Ulasan TripAdvisor tersertifikasi

Slightly better than budget but pillows are hard, rooms are dated and old. Definitely needs a refresh. This hotel is quite noisy. We could hear the people upstairs stomping around, Who knows what they were doing at 11:30pm? Lots of kids in the hotel so keep this in mind if you looking for somewhere quiet. No English TV channels which is annoying when you want something to do on a long layover.

Dear guest, We thank you for sharing your feelings after your stay. We do apologize if the others guests disturbed you. Our front desk is all day and night long available in order to welcome all requests. Best regards,

Avoid, avoid, avoid

Catatan Tripadvisor 1.0/5

thivvyah2023 Ulasan TripAdvisor tersertifikasi

To start there's a £400 euro per room charge on a credit card so make sure you take one. This is not explained anywhere. It is far away from any transport so unless you are driving avoid. The reception team love to say No. Anything you ask will be met with a No. 5 euros for a bottle of water- make sure you take your own. Hot Breakfast is repetitive- noodles, soggy scrambled eggs, over cooked bacon and garlic potatoes. Toilet is in a tiny corner very difficult to use and seats are wobbly. Only go if you are over 5'10 and can reach the floor as toilets float in mid air. Our toilet also had a wobbly seat that was not fixed for 5 days. Shower has a 20 cm gap to get into. Glass is very hard to open so you have to squeeze through the tiny gap. Hotel is very stingy with towels and tea/coffee. If you book a room for 4 people you will get, 2 small bath towels, 2 tiny hand towels and 1 mat. No bath sheets. 1 sachet of earl grey tea, 1 fruit tea, 1 sachet of coffee. 1 sachet of sugar, and 1 pot of cream 1 stirrer if you ask for more it's a no. The water in the bathroom sink is not drinking water at least that's what we were told by the reception. And told to buy a bottle of water for 5 euros. Swimming pool has no steam room or sauna as advertised. If you do go swimming take your own, soap, towels as they are not provided. Also might need a pop up tent as there's no changing room either. Brunette receptionist with curly hair is very rude. She will only smile if you are a pilot, everyone else is looked at like dirt. The Mediterranean looking man with shoulder length hair is the only one who tries to help. Laurence in the dining team is friendly besides those two people everyone else looks like they hate their jobs and take that out on the guests. Tea and coffee at bar is served cold. Mint tea- is 7 mint leaves popped into semi warm water. Nothing else is added. Not really a tea just flavoured water.

Cher client, Nous vous présentons nos excuses si le service et la prestation n'ont pas été à la hauteur de vos attentes. Nous sommes très surpris par vos commentaires et aurions apprécié pouvoir échangé avec vous sur vos ressentis pendant votre séjour. Salutations distinguées, Jérôme SANCHEZ

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 424 ulasan 7.1/10 Lokasi
  • 815 ulasan 5.4/10 Kamar
  • 1.106 ulasan 7.2/10 Pelayanan
  • 10 ulasan 6.2/10 Internet
  • 369 ulasan 7/10 Sarapan
  • 301 ulasan 4.7/10 Kebersihan
  • 235 ulasan 3.4/10 Kesepadanan nilai
  • 56 ulasan 2.9/10 Kebugaran/olah raga

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