Dear infoT2517PC, We're sorry for any inconvenience this might have caused. It’s not in our habit leave same bedding during a long time. Our cleaning process require change bedding ich 2 day at minimum. We meet Housekeeping Manager imediatly when we took cognisance your comment for reminded our cleaning porcess to new housekeeping recruits. Be assured that we do everything we can to prevent it from happening again. I know that you had already recieved a mail from Alice, executive assistant, for the inconvenience. Hope to restore our confidence on your next stay in Novotel Suites Paris CDG Airport Villepinte Yours sincerely Christophe General manager

Hi Tracie B Thank you for this great review. I'm glad to see that to that staff was helpful and that you appreciated the room, cleanliness ... The breakfast it's 15€ but for the next time I recommend you take the offer with breakfast included, it will become more interesting! Hope to see you again soon! Christophe

Dear DH969, Curepipe, Thank you for taking the time to tell us about your experience at the Novotel Suites I am sorry that your experience did not meet your expectations about the welcoming that you received; please allow me to express my sincerest apologies. Also I apologise for shower gel, It’s not our habit to forgot refilled it, please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe

Greetings from the Novotel Suites, Thank you for taking the time to write to us. It's important to us to get a feedback of our customer's stay. As far the towels are concerned, we actually follow a sustainable procedure which consists to put the specific sign if we want to change towel. There probably was a misunderstanding with the cleaners about it and we are sorry for the desagrements occasionned. Unfortunately we can't identify your reservation and it is difficult to us to trace what occured in the room. Please come back to us for more details. Waiting for your answer, Best regards,

Dear Flyer21939368874, Thank you very much for your review of our hotel, I'm glad you enjoyed a vegetarian breakfast, and for your next stay please note that we can serve you hot rice also. For the bath tub, we understand, but in this case you can use directly the shower since all of our rooms have both shower and bath tub. Thank you again for choosing our hotel as well as leaving constructive feedback and it will be with great enthusiasm to welcome you back. Kind regards, Christophe General manager