Novotel Erlangen

Note Avis clients (Note ALL) 4.5/5 1 607 avis

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Description

Les plus de l'hôtel

  • Chambres climatisées

  • WIFI gratuit disponible dans toutes les chambres

  • Chambres Famille, aire de jeux pour enfants et offres destinées aux familles

  • Beau jardin avec terrasse ensoleillée

  • Centre de remise en forme moderne

Nos hébergements

Localisation de l'hôtel

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
Allemagne

GPS:49.592866, 11.013377

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux acceptés
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

NOVO²

Un décor simple, fonctionnel et décontracté : voici le Novo2. Un concept novateur de bar, salon et restaurant. Un lieu dynamique et stimulant où vous pourrez travailler, bavarder et vous restaurer.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.5/5  1 607 avis

Note TripAdvisor  4.0/5  660 avis

Bonne adresse

Note TripAdvisor 4.0/5

Palindrome69 Avis TripAdvisor

Hôtel à quelques minutes à pied de l'hypercentre et chambre digne d'un bon standard 3-étoiles. Le prix de la nuitée est très raisonnable mais bémol, le petit-déjeuner est au prix exorbitant de 24 euros (nous n'y avons pas goûté) et la nuit au parking en sous-sol à 18 euros.

Dear Palindrome69, Thank you very much for your visit. We are very pleased that you rated us highly and are delighted that you enjoyed your stay with us. Regarding the cost for our breakfast buffet, we would like to explain that it is based on our high standards which include quality ingredients, fresh products, and a variety of food items. We would like to ask you for understanding. Regarding the fees for our parking garage, we would like to let you know that they reflect the average cost for parking spots here in Erlangen, a city that can get costly at times. Again, we hope you understand. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Novotel Erlangen

Confortable, propre et bien situé

Note Avis clients 4.0/5

Anonyme Professionnel - Avis confirmés ALL

Très bonne expérience. Les +: Bien situé Personnel aimable et serviable Bon petit déjeuner Bonne literie Calme Salle de sport 24/7 Les-: Machine espresso HS Restes de nourriture dans le frigo Certaines machines de la salle de sport sont HS et inutilisables

Dear Mr. B., We are very pleased that you took the time to review your visit with us at Novotel Erlangen. Thank you for your positive review, the nice remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Novotel Erlangen

Trop de dérangement.

Note Avis clients 2.5/5

Anonyme Professionnel - Avis confirmés ALL

Nous avons fait le paiement via booking.com et à la réception on m'a dit qu'ils avaient pas reçu le paiement malgré que j'ai montré les preuves de paiement j'ai dû payé chaque matin pendant 2jm jours car on me menaçait de m'expulser. Un jour j'étais couché sur mon lit et je vois ma chambre qui s'ouvre avec un client qui me présente ses excuses. Parfois c'est le personnel de l'hôtel qui vient ouvrir au minimum au minimum 3 fois par jours.. .

Dear Mr. Z., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel Erlangen. We regret that your experience with the room, the breakfast and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Novotel Erlangen

Calme et bien situé

Note Avis clients 4.5/5

Jlouis Professionnel - Avis confirmés ALL

Bonne étape sur le retour d’un déplacement

Dear Mr. B., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Novotel Erlangen

Hotel confortable

Note Avis clients 4.5/5

Nicomapie Professionnel - Avis confirmés ALL

Chambre spacieuse et petit déjeuner copieux, personnel agréable

Dear Mr. G., Thank you very much for your visit and for taking the time to review your stay at Novotel Erlangen. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Mesut Kesici General Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 406 avis 9.2/10 Site
  • 769 avis 6.6/10 Chambre
  • 686 avis 9.3/10 Service
  • 23 avis 5.9/10 Internet
  • 399 avis 8.8/10 Petit déjeuner
  • 301 avis 7.8/10 Propreté
  • 172 avis 5/10 Qualité/prix

Dispensé par Trustyou

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