Dear Guest, Thank you very much for your excellent rating and your positive feedback! We are delighted to hear that you enjoyed our central location and were able to have a quiet stay despite the lively surroundings. It is wonderful to know that you found everything in line with the ibis standard and appreciated our good value for money. We hope to have the pleasure of welcoming you back to ibis Nürnberg Altstadt on your next visit to Nuremberg! Kind regards, Nadine Emmert Assistant General Manager

Dear Guest, Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed our central location and the convenient proximity to the covered car park. It is especially nice to know that, despite being right in the heart of the city, you were able to enjoy a quiet and restful night. We hope you had a pleasant onward journey to Berlin and would be very happy to welcome you back to ibis Nürnberg Altstadt on your next visit to Nuremberg. Kind regards, Nadine Emmert Assistant General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sincerely sorry that your stay was such a disappointing experience. Our hotel is currently undergoing a step-by-step renovation. We fully understand that the associated noise and dust were unpleasant and we regret that the renovation works negatively affected your stay. Our aim is to modernize the hotel gradually and improve the comfort of our guests in the long term. Regarding the elevator, we sincerely apologize for the inconvenience and, in particular, for the lack of assistance you experienced when handling your luggage. This is certainly not the level of service we expect from our team. We also take your comments regarding the attitude of our receptionist very seriously. Regarding the air conditioning, we would like to clarify that the system was functioning. However, during the exceptionally high temperatures and heatwave we experienced at that time, the system unfortunately reached its performance limits. We fully understand how uncomfortable this must have been, especially over several days, and sincerely regret the inconvenience caused. We are also sorry for the inconvenience regarding breakfast. Due to the renovation work, our breakfast area was temporarily unavailable and an alternative solution had to be arranged nearby. Finally, regarding the goodwill gesture that was offered to you, we are sorry to hear that you have not received it yet. We will look into this matter to ensure that the situation is clarified. We understand your disappointment and sincerely regret that your stay left such a negative impression. Nevertheless, we hope that the improvements currently being carried out will allow us to offer our guests a significantly better experience in the future. Kind regards, Nadine Emmert Assistant General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found the room spacious and the bedding comfortable. However, we are very sorry that the temperature in the room made it difficult for you to sleep. During the exceptionally high temperatures we experienced at the time of your stay, our air-conditioning system unfortunately reached its performance limits. The system was functioning, but under these extreme conditions it was not able to cool the room sufficiently. We fully understand how uncomfortable this must have been, especially during the night. We also appreciate your suggestion regarding fans. Your feedback is valuable to us, and we will take this into consideration for future periods of extreme heat. Please accept our sincere apologies for the inconvenience. We hope to have the opportunity to welcome you again under more comfortable conditions. Kind regards, Nadine Emmert Assistant General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry that your booking experience and the room allocation upon arrival caused frustration. We understand that you had originally booked and paid for two separate rooms because a room for four people was shown as unavailable at the time of booking. We can appreciate your disappointment when, upon arrival, different room arrangements were available. Regarding the refund, we are sorry that we were unable to accommodate your request. We understand that this situation was confusing and frustrating, and we regret that we could not find a solution that met your expectations. We would appreciate the opportunity to review what happened in more detail, as we always aim to ensure that room allocations and payment arrangements are handled as clearly and transparently as possible. Thank you again for bringing this matter to our attention. We hope that you will give us another opportunity to provide you with a smoother experience in the future. Kind regards Nadine Emmert Assistant General Manager

Dear Guest, Thank you very much for your kind review and for sharing your experience with us. We are delighted to hear that you enjoyed our central location in the Old Town, just a short walk from the train station, as well as your comfortable room and our varied and generous breakfast. It is also wonderful to know that you appreciated the friendliness of our team. Your positive feedback means a lot to us and is a great motivation for the entire team. We hope to have the pleasure of welcoming you back to ibis Nürnberg Altstadt on your next visit to Nuremberg. Kind regards, Nadine Emmert- Stellvertretende Direktion

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you appreciated the friendliness and competence of our reception staff in the afternoon, as well as the information provided about the parking. At the same time, we regret that your initial contact did not meet your expectations and that the pedestrian zone was not clearly communicated in advance. We will review how to provide this information more effectively in the future. We look forward to welcoming you back on your next stay. Kind Regards Nadine Emmert- Stellvertretende Direktion

Dear Guest, thank you very much for your wonderful review. We are delighted to hear that you enjoyed our central location, the comfortable rooms, and the excellent value for money. We look forward to welcoming you back to ibis Nürnberg Altstadt on your next visit to Nuremberg. Best regards Nadine Emmert- Stellvertretende Direktion

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to hear that you appreciated our convenient location, the cleanliness of your room, and the breakfast. Your satisfaction is very important to us, and we look forward to welcoming you back soon for another enjoyable stay. Best regards, Ina Obermeier - Reception

Dear Mr. M., Thank you very much for taking the time to share your experience with us. We are truly sorry to hear that your stay at the ibis Nürnberg Altstadt did not meet your expectations – especially regarding the reception and the condition of your room. Please rest assured that we take your feedback very seriously. We would also like to inform you that our hotel is currently undergoing an extensive renovation. All rooms and public areas are being completely refurbished step by step to offer a more modern and comfortable experience in the near future. Your comments about the service at check-in are also very important to us. We sincerely apologize for the unprofessional impression you received – especially as a valued ALL Gold member, you should have experienced the warm and attentive service we are known for. We hope you will consider giving us another opportunity to welcome you back once the renovation is complete – and to offer you a stay that reflects the high standards we aim to provide to all our guests. Kind regards Nadine Emmert- Stellvertretende Direktion

Dear Anne, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our hotel's great location, so close to the train station and the heart of the Old Town, as well as the comfort of your room and the warm welcome from our team. It’s great to know that you had a pleasant stay with us. We hope to welcome you back again soon! Best regards, Nadine Emmert- Assistant General Manager

Dear O., Thank you for your positive feedback. We are glad to hear that you enjoyed our central location, the comfort of the beds, and the friendliness of our team. Since we are located directly in the pedestrian zone of Nuremberg's Old Town, it can occasionally get a bit lively, especially during busier times. We apologize if this caused any disturbance during your stay, and we will continue working to enhance our guests' comfort. We also appreciate your comments regarding the bathroom size and the storage space in the room, and we will look into how we can improve these areas. We hope to welcome you back soon! Best regards, Nadine Emmert- Assistant General Manager

Dear Mr. V., We very much appreciate your comments regarding your stay at the Ibis Hotel Nürnberg Altstadt. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your remarks we passed on to the management about the wifi and contacted the company about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine Schlotterbeck-Reservationmanager

Madame V., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Nuernberg Altstadt. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Sabine Schlotterbeck-Reservationmanager

Monsieur V., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Nuernberg Altstadt. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Sabine Schlotterbeck-Reservationmanager