Pullman Cologne

Customer review rating (ALL Rating) 4.5/5 3,073 reviews

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Pullman Cologne - Image 1
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Helenenstrasse 14, 50667 KOELN, Germany

Description

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Bar LAB12 with a view over the skyline of Cologne

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • Space for events up to 1000 people

Our accommodation(s)

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Hotel location

Pullman Cologne

Helenenstrasse 14
50667 KOELN
Germany

GPS:50.93987, 6.945437

Telephone
Fax +49 221 2751301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,073 reviews

TripAdvisor Rating  4.5/5  2,359 reviews

A tropical swamp in the middle of Cologne

TripAdvisor rating 2.0/5

Jason C TripAdvisor review

We stayed in the hotel for six nights, as a couple on a romantic break. Even if that isn't the demographic focus of the Pullman, I can't imagine it being a lot better for anybody else. The room itself was spacious enough, albeit with a lack of any drawers for storage and average soundproofing. The bathroom was where we had the real problems. Peeling wallpaper, stains above the shower-head, loose shower flagstones with water trapped beneath, leaking tap (and not from where you'd think)... The biggest problem, though, was the heating. There appeared to be underfloor heating that raged out of control throughout our stay, and reception said they couldn't change it. This was not what we needed when we arrived in 25ºC heat. What's more, the bathroom door didn't close properly (being more a folding screen sort of deal), so we couldn't keep the heat in. We were too warm every night, even when the temperature outside dropped. Coupled with a foul smell that came and went, it's fair to say that the bathroom wasn't liveable at all. We signed up for half-board, meaning we aimed to dine at the hotel's restaurant (Brasserie E.L.F.) almost every night. We abandoned this plan: the menu was restrictive in some areas (e.g. one dessert choice), and outside the seasonal menu what we had felt like decent but overpriced pub food. The menu did mysteriously double in size halfway through our stay, but by then we'd made other plans. Breakfast was much better, with a broad spread of options - we particularly liked the waffles. The hotel makes a big deal of its rooftop bar. It's fine. To its credit the Pullman is very well-placed, with almost everything you could want to do in Cologne (and the main station) in walking distance. The staff were very helpful whenever we needed them, and the cleaning staff come at almost any time of the day when signed for. Maybe we just had an unfortunate experience here. Or maybe the other reviews using the word 'tired' were being kind. Or maybe business travellers have a better time. As it is, I'm very wary about trying a Pullman hotel again, in any capacity.

Good Hotel in center of Köln

Customer review rating 4.5/5

Igor Business - Confirmed reviews ALL

Good Breakfast, nice rooms. With a desk you can work on. Also I like the possibility to get sunlight in bathroom. Unlike last year, I had this time opportunity to walk to the city and its really close. Staff members were all super friendly

Good location and very nice hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The hotel staff are very friendly and helpful. Have free drinks in room and refill every day. Good service.

Dear Mr. Q., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back with us in the future. Best regards from Cologne Sonja Pohl Human Resources & Training Manager

Old but nice 5 star vibe in the heart of Cologne

TripAdvisor rating 4.0/5

LebaneseCreole Couples - TripAdvisor review

Great location in the center of Cologne with a trendy bar. Room service was great we thoroughly enjoyed the breakfast option! Only qualm was that the rooms felt and looked somewhat outdated but it doesn't change from the 5 star service. Definitely recommend

Dear LebaneseCreole, thank you so much for your stay with us and for taking the time to leave a positive rating on Tripadvisor. We appreciate your compliments regarding the bar, the roomservice and the breakfast very much and look forward to welcoming you back. Best regards, your Pullman Cologne team

tired room that was visibly dirty and smelled bad

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I stayed in room 818. The room had a strong musty "old" smell, and the bathroom was visibly dirty (grime around the sink plug hole that was clearly the effect of superficial only cleaning over extended periods of time). The toilet was blocked and the fridge didn't cool the drinks. Overall the room just looked, smelled and felt really tired. Nice view though.

Dear Ms B., thank you for taking the time to give us a feedback regarding your visit at the Pullman Cologne. We are very sorry that your stay with us did not meet your expectations at all and so we want to apologize for the inconvenience you have experienced due to condition of your room 818. Please be assured that we take your feedback seriously and that the housekeeping department will take care to offer a better service in the future. We hope to welcome you back with us and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

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Other web-users rate our hotel

  • 1,053 reviews 8.9/10 Location
  • 1,786 reviews 7.8/10 Room
  • 1,440 reviews 8.4/10 Service
  • 25 reviews 7.5/10 WiFi
  • 941 reviews 8/10 Breakfast
  • 765 reviews 7.7/10 Comfort
  • 573 reviews 6.9/10 Cleanliness
  • 394 reviews 6.4/10 Vibe

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