Hotel Mercure Wien Westbahnhof

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Hotel Mercure Wien Westbahnhof 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 156 comentários

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Descrição

Extras do hotel

  • Localizado a 5 minutos de caminhada da prefeitura

  • Ônibus do aeroporto (linha do aeroporto de Viena) e parada FlixBus nas proximidades

  • Mariahilferstraße, a rua comercial mais longa de Viena, também nas proximidades

  • A 10 minutos a pé do Teatro Raimund

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Áustria

Telefone +43 1 981110

Fax +43 1 98111930

E-mail de contato

  • FROM WIEN MEIDLING:  U6 WESTBAHNHOF

  • U3, U6:  U3, U6 WESTBAHNHOF

  • De avião

    VIENNA AIRPORT A 19 km / 11 milhas - Transporte pagamento

  • De trem

    WESTBAHNHOF A 0 km / 0 milhas

GPS:48.198155, 16.337507

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Traslado
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

M FIFTEEN

O bar M fifteen é o ponto de encontro ideal após o trabalho, onde você pode terminar um dia bem-sucedido experimentando um de nossos "Grands Vins Mercure" um coquetel refrescante.

Nossas acomodações

Escolha entre os quartos Standard com camas individuais ou duplas, quartos Superior com ar-condicionado ou os quartos Privilege luxuosamente mobilados.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Hotel Mercure Wien Westbahnhof

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

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Classificação ALL  4.2/5  156 comentários

Classificação no TripAdvisor  3.5/5  1.317 comentários

Good location

Classificação TripAdvisor 5.0/5

Romaniaspider Avaliação certificada TripAdvisor

Nice location, very close to public transport, clean rooms and lobby, good value for money, excelent service, don't know about breakfast. Recommend it . Cons: no AC, no fridge, no net on window. Pro: good value for money, after all!

Great experience

Classificação TripAdvisor 4.0/5

monicavasile Família - Avaliação certificada TripAdvisor

The room was not big enough but clean and comfortable with all the necessary items. The staff was very nice and kind. Breakfast was very good and diverse. The hotel is very well placed, next to the railway station and means of transport.

Dear guest, thank you for your feedback. We are happy to read you had a pleasent stay with us and enjoyed our breakfast buffet as well as our central location. Your positive words for our team members are highly appreciated. We hope to see you again soon. Best regards, Judith Brix Rooms Division Manager

Late vacation

Classificação TripAdvisor 4.0/5

Michal S Solo travel - Avaliação certificada TripAdvisor

The stay at the hotel was without issues. My room had windows into the central yard, the vista was quite industrial with the emergency stairs, interresting. It was quiet. I think the building was not originally projected to be a hotel. The lobby, bar and breakfast-room are spatious, and well lit. I liked the breakfast, it would be possible to stay longer and not fall into stereotype. As I got a voucher for a welcome drink, one evening I visited the bar and tried a red wine from the Burgenland area, and it made me smile. Location is easily reachable, Westbahnhof is a nucleus of the public transport system. I wish I would not take my vacation in November, as two of my points of interrest were closed for maintenance/reconstruction.

Dear Michal, thank you for your detailed feedback. I will share your positive words for our breakfast buffet as well as our bar with my colleagues. Even if two of points of interrest were closed for maintenance, we hope you had a great time in Vienna. Best regards, Judith Brix Rooms Division Manager

Good value for money

Classificação TripAdvisor 3.0/5

Μιλτιάδης Χ Família - Avaliação certificada TripAdvisor

The hotel is just a few meters away from the train station and the metro station. From this point, a very good location. The staff are helpful. The rooms are moderate. I don't know about breakfast, because we didn't eat.

Dear guest, thank you for your feedback. We are glad you had a pleasent stay with us and used our central location for exploring Vienna. We would appreciate to welcome you back. Best regards, Judith Brix Rooms Division Manager

Definitely not 4 stars service

Classificação TripAdvisor 2.0/5

Hebrayah Friends getaway - Avaliação certificada TripAdvisor

What was good - generally some staff members were nice and helpful - at least for me. Breakfast was just ok - nothing exceptional - in Ibis (3 stars the same owner, 300 m distant) much better. Fungus in bathroom, Double bed not suitable to sleep 2 poersons together, because it was just 2 beds standing next to each other sliding on sides while trying to sleep together. I dont know why closed - or not available fridge. No air conditioning. Lift looks like technical elevator, not lift in 4 stars hotel.

Dear Hebrayah, thank you for your feedback. I am sorry we did not meet your expectations. For our guests who do not have a minibar in the room we offer a fridge at the reception for cooling items free of charge. We offer rooms with and without air condition. Please ask our reception for availabilty of a higher category if you would like to have an AC in the room. Best regards, Judith Brix Rooms Division Manager

Good location

Classificação TripAdvisor 4.0/5

Z9269PZ Negócios - Avaliação certificada TripAdvisor

Good location right next to Westbahnhof, good breakfast and quiet rooms. Only issue there are always tour busses with lots of people especially in the mornings making having breakfast a challenge when all are in the breakfast room at the same time.

Dear guest, thank you for your feedback. We are glad you had a pleasent stay with us and enjoyed our breakfast buffet. Indeed it could be sometimes a little bit croweded in the restaurant however, please ask our reception team for the best breakfast time. We hope to welcome you back. Best regards, Judith Brix Rooms Division Manager

Dated rooms, needs to be refurbished ASAP

Classificação TripAdvisor 2.0/5

Gabor N Couples - Avaliação certificada TripAdvisor

Dated rooms, big whole on the wall, tattered wallpaper, aged furnitures, missing carpet skirting, broken windowsill, I made some deterrent photos to prove. No black out curtains, you can't sleep from sunrise. Room change was not offered due to fully occupation. And this was a superior roomtype... No question at check-out about my stay, no compensation given. Never return here.

Dear Gabor, thank you for your feedback. I am sorry we did not meet your expectations. We always try our best to make every guest happy. Nevertheless sometimes it is not possible to offer a room move for the same day, due to the current booking situaiton. A room move on the next day is always possible. I also will forward your comments to our general management. Best regards, Judith Brix Rooms Division Manager

Long stay for business in Vienna

Classificação TripAdvisor 4.0/5

na2827 Negócios - Avaliação certificada TripAdvisor

Hotel is very close to the West Bahn station and U3/U6. Check in is quite quick, Room almost clean but in someday between stay seem to be quick cleaning. Room size is compact for couple traveller is fine, but we wonder they are not have a snack bar and bath room is only all in one shampoo and dryer only!! Air condition is great we stay in hot summer and sleep well with air conditioning in room. Breakfast have the same food for every day, with moderate quality of food.

Dear guest, thank you for your detailed feedback. We have also room categories with filled up minibars or the option to order it directly to your room. I am sorry our breakfast buffet did not meet your expectations to the fullest but please be assured, that I will adress your feedback directly to the responsible manager. We would appreciate to welcome you back. Best regards, Judtih Brix Rooms Division Manager

very good hotel ,

Classificação TripAdvisor 4.0/5

mohtah1 Couples - Avaliação certificada TripAdvisor

very good but the cleanning need to be more proper and the old men in the reception he should smile a littel bit , very good location , good breakfast ,The hotel is close to the metro, train and bus to and from the airport. It is also close to some services like restaurants, halal restaurants and some shops. * The hotel is very good and the reception by the staff is very good. * The room and bathroom are good * Net signal is good and fast * There is no adjustment but a fan. * Breakfast is very good and varied

Dear Mohtah, thank you very much for your great and detailed feedback. We are gald you had a pleasent stay with us and enjoyed Vienna. My team and I are looking forward to welcome you back. Best regards, Judith Brix Rooms Division Manager

great Vienna getaway!!

Classificação TripAdvisor 5.0/5

Pedro P Solo travel - Avaliação certificada TripAdvisor

very friendly helpful staff at reception, bar and restaurant. Was upgraded to a prestige-room as a Gold-member, thank you so much! Great breakfast with lots of choices; parking garage right underneath the hotel. see you again!

Dear Pedro, thank you very much for your feedback. It is always a pleasure to receive such positive feedback. I will share it with the whole team. We hope to welcome you back soon! Best regards, Judith Brix Rooms Division Manager

Over all reviewl.

Classificação TripAdvisor 3.0/5

Compass29749151815 Friends getaway - Avaliação certificada TripAdvisor

The hotel/rooms were old and dated however, it was neat and clean. The bar menu was weak. The front desk staff was friendly and helpful. The location was perfect. The amenities were nothing special The elevator was slow in service and old. The lobby was nothing special. .

Dear guest, thank you for taking the time to review your stay with us. I am sorry we did not meet your expectations to the fullest. But nevertheless I am glad to read your positive words for our team members. We hope to welcome you back one day. Best regards, Judith Brix Front Office Manager

Not 4 star worthy

Classificação TripAdvisor 3.0/5

Frank5H Friends getaway - Avaliação certificada TripAdvisor

Hotel situated at excellent spot, very easy to get into downtown by metro or tram. Front desk staff very helpfull and nice. Room (424) and roomfloor very outdated, in dire need of a renovation! No WiFi connection in my room, bathroom very very outdated, could not stand up straight under the shower (1.86), hot water varying in temperature all the time. Room was very hot, unable to switch on airco because it is shut off (?!) and heating is turned on (4* hotel remember?) Unable to control temperature directly at heater, so had to open window and 'enjoy' the street sounds all night. Breakfast ok, but again not 4* worthy. Off all the (Accor group) hotels I've stayed in, the was by far the least hotel. A 2/3 star rating would be much more suitable for this hotel.

Dear guest, thank you very much for sharing your experiences. I am very sorry we did not meet your expectations to the fullest. I am glad to read you have been satisified with our team members and our central location. As it is in our hotel not possible to run the air condition and the heating at the same time, it is not possible to use the air condition in winter. I hope I find your understanding. But please contact the next time our reception staff for a room move to a room facing the courtyard (subject to availabilty). I addressed your concerns about the water temperature to our technical departement and they will take care of it. Thank you again for sharing your experiences as it helps us improve our continuous efforts for the best service possible. Sincerely, Judith Brix Front Office Manager

Good location, narrow parking

Classificação TripAdvisor 4.0/5

Peter K Couples - Avaliação certificada TripAdvisor

The hotel is at a very good location if you arrive by train to Westbahnhof. It is close the Mariahilfer shopping street. The hotel offers an underground garage in the same building. The entrance of the garage is only a few step from the main entrance of the hotel. However, the entrance of the garage is extremely (!!!) narrow, so be cautious if you arrive with a big car. The room and and food are very good as all in Mercure hotels.

Dear Peter, thank you very much for your review. I am glad to read, that you enjoyed your stay with us. Great, that we could help you start your day with our breakfast buffet and that you used our location for exploring the city. Our entrance to the garage is not big, thats correct. Nevertheless we have the option to open the exit for you, which is a little bit wider or use the pubilc parking garage at the Westbahnhof which is only over the street. We hope to welcome you back one day. Best regards from Vienna, Judith Brix Front Office Manager

Easy location and helpful staff

Classificação TripAdvisor 4.0/5

Longlesstraveler Família - Avaliação certificada TripAdvisor

The hotel is 2 minutes walking from the Westbahnhof train station which makes it very easy to get around. The staff was helpful and we arranged to leave our luggage at the hotel before our room was ready so we could take a day trip to Bratislava. Breakfast buffet in the morning was always very good. The only problem we had was with the air conditioner in the junior suite we stayed in 1 night. It did not keep the room cool enough for us.

Dear Longlesstraveler, thank you very much for sharing your feedback about your stay with us. I am glad to read, that you enjoyed it and I will share your feedback with the whole team. Thank you also for your feedback regarding the air condition, my colleagues form the technical departement checked it already and were able to fix the issue. I hope to welcome you again one day. Best regards from Vienna, Judith Brix Front Office Manager

Ok

Classificação TripAdvisor 4.0/5

leoch Solo travel - Avaliação certificada TripAdvisor

The stay was ok. The first room I was given was awful - disgusting smoke smell and I specifically ordered a non-smoking room. I went back but the reseption employee assured me the room was non-smoking. At the and she replaced the room and the second was great. Breakfast was also great.

Dear leoch, I am very pleased that you took the time to review your visit with us at Mercure Wien Westbahnhof. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences upon your your assignement. I am glad to read that at the end you have received a nice room. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mark Huber Rooms Division Manager

a short holiday

Classificação TripAdvisor 5.0/5

Romica M Couples - Avaliação certificada TripAdvisor

Hotel has a very good location, easy to access from the airport. Breakfast was very good, very diversified. Rooms had to be updated, the furniture from the room and from the bathroom are a little bit old

Dear romica m, Thank you very much for your visit at Mercure Wien Westbahnhof and for taking the time to write a review. We very much appreciate the high ratings as well as the great feedback on our breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. We are very happy that you felt so comfortable with us and that you really enjoyed our stay. My Team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Mark Huber Rooms Division Manager

Hotel Mercure Vienna Westbahnhof

Classificação TripAdvisor 4.0/5

PeNor Negócios - Avaliação certificada TripAdvisor

Very convenient hotel for both business and pleasure. It is reachable by a direct non-stop bus from the airport (VAL1) and from the Westbahnhof, all parts of Vienna are within public transport reach. The room was comfortable and clean. The Internet easy and sufficient and the staff were all very friendly and accommodating.

Dear PeNor, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Mark Huber Rooms Division Manager

A hotel where every guest is special

Classificação TripAdvisor 5.0/5

brownpaper2003 Solo travel - Avaliação certificada TripAdvisor

I have stayed in this hotel a couple of times. As a gold member, I am pleased with the amenities and the special attention I am given. I had dinner at the restaurant and the foods served were impressive. The staff and crew are cordial to every guest. Cleanliness, location, and the hotel's commitment to environmental-friendly housekeeping are some assets to mention. My request for a wake-up call was flawless. A hotel to come back to.

Dear brownpaper2003, Thank you for taking the time and the effort to inform us about your experience concerning your recent stay at the Mercure Wien Westbahnhof. As a member of the Le Club Accor Hotels program and as a kind returning guest of ours, your feedback is very important to us. I was delighted to learn from your feedback that you were highly satisfied with our facilities and the services provided by our Team Members. Thank you very much for your excellent scores. Once again, we are more than grateful for your excellent evaluation and we look forward to the pleasure of being your host again with our best care and attention. Best regards, Mark Huber Rooms Division Manager

Great location to visit Vienna

Classificação TripAdvisor 4.0/5

Gordon W Couples - Avaliação certificada TripAdvisor

The hotel is located close to the Westbanhoff railway station which is easily reached by bus from the airport (45 minutes 6euro50). It is a comfortable 20~30 minute walk to most of Vienna's attractions. Local restaurants offer great value for money. Rooms are comfortable and the A/C actually works quite well.

Dear Gordon W, thank you very much for sharing your comment on your stay to our Mercure Wien Westbahnhof. We are delighted that you gave us the highest ratings in almost all categories. It is always a pleasure to receive complimets our guest's. My Team and I are looking forward to welcome you again soon on your next visit to Vienna. Best regards, Mark Huber Rooms Division Manager

Good basic comfort and value for money

Classificação TripAdvisor 3.0/5

TomCarnewal Negócios - Avaliação certificada TripAdvisor

This hotel gives you good basic comfort and value for money, without going through the roof. Rooms are ok but the elevator could'nt take more than 3 or 4 people at a time. Staff is very friendly and helpful but quality of the restaurant (incl breakfast buffet) is good but othing special.

Dear Tom C, thank you for sharing your comments. I am glad to hear that, all in all, you had a pleasant stay with us. Thank you as well for telling us about the things we could improve - especially the breakfast which is of course a key element to start a day - doesn't matter if business or pleasure. I hope to welcome you again soon. Sincerely yours, Mark Huber Rooms Division Manager

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