Hotel Mercure Wien Westbahnhof 4 estrelas

Checked in late to our “Superior Room” during our visit to Vienna. The room was clean and cozy just as you would expect at a Mercure hotel. But that’s where the good things ended. The next morning at about 9.30am we heard knocking on the door and it started opening. We panicked and I quickly held it preventing it from opening any further. After a couple of mins, we opened the door ourselves to check who on earth it was. Turned out it was the cleaning lady from the housekeeping staff. She even had the gall to ask us at what time were we leaving, that too at 9.30!! We informed the lady at the reception and she was apologetic but would not take any “concrete” action. That is not all, there was no dental kit in the room. We called up the reception and the lady let us know that they were out of dental kits! How do you claim to be a 4* hotel with such a lacklustre service and poor hospitality? Either way, I know that I am not going back to this hotel and would caution others too. 4/10 for me.

Very good location. Only just 2'-3' from the public transportations. Good and safety area. Very clean rooms. Nice view. Excellent service. Very polite and helpful staff. Beautiful reception and restaurant- bar. I definitely recommend it !

Everything was perfect ! I just didnt give 5 stars because in cleaning service they didn't change the soap and body gel but the cleaning was great ! And the air conditioner was block in cold mode I couldn't change to heat mode. But great choice for couples, I really enjoyed !

Hotel have excellent location. Metro and tram are literally across thr street as a shoping center Westbanhof. Breakfast is rich, staff is very friendly, rooms are clean, Lobby is big where you can chat with friends and internet is excellent in every corner of the hotel.

I visited here in late September 2019 on a 6 week holiday to Europe. A The staff were very professional and friendly and welcoming. My room was very clean and fresh. The views from my room were very nice. I stayed here for 4 nights. A short 5 minute walk from the Wein Westbahnhof (Train station) and shops all along around where the hotel is. Very easy to navigate around the city being so close to the train station.