Hotel Mercure Wien Westbahnhof 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 917 comentários

Extras do hotel

  • Localizado a 5 minutos de caminhada da prefeitura

  • Ônibus do aeroporto (linha do aeroporto de Viena) e parada FlixBus nas proximidades

  • Mariahilferstraße, a rua comercial mais longa de Viena, também nas proximidades

  • A 10 minutos a pé do Teatro Raimund

  • Estacionamento

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Hotel ALLSAFE. Aprovado

Localização do hotel

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Áustria

GPS:48.198155, 16.337507

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

WESTSIDE

O Westside é um local onde a vida urbana da estação encontra paredes com muito bom toque, um estilo industrial e gastronomia moderna. O conceito especial reúne uma variedade de culinárias sob um único teto. Você pode iniciar

Nossas acomodações

Escolha entre os quartos Standard com camas individuais ou duplas, quartos Superior com ar-condicionado ou os quartos Privilege luxuosamente mobilados.

Take advantage of our Flight + Hotel offers

Discover

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  917 comentários

Classificação no TripAdvisor  3.5/5  1.366 comentários

Pathetic and a shocking experience

Classificação TripAdvisor 2.0/5

ninadb93 Couples - Avaliação certificada TripAdvisor

Checked in late to our “Superior Room” during our visit to Vienna. The room was clean and cozy just as you would expect at a Mercure hotel. But that’s where the good things ended. The next morning at about 9.30am we heard knocking on the door and it started opening. We panicked and I quickly held it preventing it from opening any further. After a couple of mins, we opened the door ourselves to check who on earth it was. Turned out it was the cleaning lady from the housekeeping staff. She even had the gall to ask us at what time were we leaving, that too at 9.30!! We informed the lady at the reception and she was apologetic but would not take any “concrete” action. That is not all, there was no dental kit in the room. We called up the reception and the lady let us know that they were out of dental kits! How do you claim to be a 4* hotel with such a lacklustre service and poor hospitality? Either way, I know that I am not going back to this hotel and would caution others too. 4/10 for me.

Dear ninadb93, We would like to offer our sincere apologies for the problems regarding our service and the behaviour of the employee. That is unacceptable. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Excellent choice 👌!

Classificação TripAdvisor 5.0/5

Peggy A Família - Avaliação certificada TripAdvisor

Very good location. Only just 2'-3' from the public transportations. Good and safety area. Very clean rooms. Nice view. Excellent service. Very polite and helpful staff. Beautiful reception and restaurant- bar. I definitely recommend it !

Close to the train, good staff and nice rooms

Classificação TripAdvisor 4.0/5

martynpt Couples - Avaliação certificada TripAdvisor

Everything was perfect ! I just didnt give 5 stars because in cleaning service they didn't change the soap and body gel but the cleaning was great ! And the air conditioner was block in cold mode I couldn't change to heat mode. But great choice for couples, I really enjoyed !

Excellent hotel

Classificação TripAdvisor 5.0/5

Aleksandra T Avaliação certificada TripAdvisor

Hotel have excellent location. Metro and tram are literally across thr street as a shoping center Westbanhof. Breakfast is rich, staff is very friendly, rooms are clean, Lobby is big where you can chat with friends and internet is excellent in every corner of the hotel.

Small but cosey room, lovely staff and nice area. Close to the train station.

Classificação TripAdvisor 5.0/5

CarstenBauer Solo travel - Avaliação certificada TripAdvisor

I visited here in late September 2019 on a 6 week holiday to Europe. A The staff were very professional and friendly and welcoming. My room was very clean and fresh. The views from my room were very nice. I stayed here for 4 nights. A short 5 minute walk from the Wein Westbahnhof (Train station) and shops all along around where the hotel is. Very easy to navigate around the city being so close to the train station.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 581 comentários 9.3/10 Localização
  • 718 comentários 5.1/10 Quarto
  • 583 comentários 8.2/10 Serviço
  • 14 comentários 8/10 Wifi
  • 350 comentários 8.3/10 Café da manhã
  • 344 comentários 3.9/10 Conforto
  • 276 comentários 7.3/10 Limpeza
  • 209 comentários 3/10 Atmosfera

Com a tecnologia Trustyou

Todos os nossos hotéis em Vienna