Hotel Sofitel Cairo Nile El Gezirah 5 estrelas

I strongly recommend this hotel for Cairo city tours. Especially we liked lounge on 16 floor managed by Mr.Muhhamed. Design is very stylish and oriental. Sometimes reception didn't react fast we wanted for some enquiries so we have to repeat 2-3 times.

This was my second stay in the hotel in three months, but the check in this time was messy. My first time to meet such situation in All Accor hotels which I have been staying in, specially in the Middle East and Egypt. The proper room allocation and upgrade took almost 3 hours. After check in in the room I have had to wait for almost half an hour to get my balcony opened. The Covid safety procedures were not meeting the Accor Covid safety requirements. The room was clean and the bed was okay. Bathroom and furniture require some maintenance. Amazing full Nile View from the balcony. Excellent breakfast and dinner services with reasonable variety. I hope in my coming stay The reception staff could have my room ready in advance to allow me enjoying my stay.

I had always wanted to stay at Sofitel Nile El Gezirah. I love the building design - so unique in Cairo! My daughter and I booked our 2-night stay, looking forward to relaxation. It was achieved to an extent. I was completely shocked by hotel guests not wearing masks, in general. It seems like hotel staff just gave up. From the elevators to the common areas, it was like: "What pandemic?" No one even attempted to put one on in the elevators. In fact, a maskless woman in the elevator asked my daughter and me, "What's it like to be on vacation in Egypt during a pandemic?" We responded that we didn't know, as we live in Egypt (Zamalek). In fact, we heard this sentiment throughout our stay. A guest at the pool from Gouna said (about a group of foreign visitors), "They closed Ibiza - they have nowhere else to go." I was really uncomfortable with this generalization of non-Egyptians. The pool area is lovely - gorgeous Nile views abound. Pool staff work hard. The food service department is interesting - we waited FOREVER for our food at the Moroccan restaurant. (It was good, though.) The breakfast was underwhelming. Our standard was the delightful food at Sofitel Luxor. The buffet aspect of breakfast was uninspired - not particularly appetizing. Some of the pastries were tasty but overall presentation was lacking. The omelets were so-so - one was undercooked, another burnt. Not the standard one comes to expect from the Sofitel brand. The fitness center was great, and the indoor jacuzzi was AMAZING! The limited booking times to reserve the jacuzzi was frustrating, however. Finally, the view from our room was truly remarkable - fantastic! We loved our balcony as well. The room comes equipped with a mini-fridge, comfortable beds, and a relaxing chair. This was a highlight of our stay. Thanks to Hamdy and Mohammed Salah in the breakfast area for caring and letting us know they wanted us to have a satisfying experience. Thanks, too, to front office manager Mohamed Mansour.

Very good location and view, hygiene remains a big concern. Rooms needs to be serviced properly especially thats its an old hotel. Hot water is to low and the room TV is terrible. The breakfast is very good

Lovely hotel. We stayed in a prestige suite on the 26th floor with a panoramic view of the Nile river and what a view that is. The staff are attentive and helpful. Rooms are tidy and clean. Food was good and fresh. Overall the whole stay was very nice.

Everything was great, starting from reservation process through ISLAM, check-in, during the stay & checkout, all departments were very responsive in timely manner, I would like personally thank the following persons: - Ahmed Shabaan "Front desk" - Islam "Reservation" - Iman "Housekeeping 12th floor"

Check in was ok except for the unavailability of working credit card machine which is something that shouldn’t happen at such hotel. All my request were met. They gave me a room from which you can see the pyramids & the view was really magnificent (best thing about the stay). Many items in the room were for 1 guest only while we were 2 guests. Check out went smoothly

We loved everything about this hotel! The rooms were clean and had a breathtaking view of the Nile River. The best thing were the friendly staff always trying to help you. Especially Tamer and Mahmoud at the Club Longe. They spoiled us for our entire stay. They were always making sure we had everything we needed and more. They worked with so much passion and I can say that they are excellent at their job. I highly recommend Sofitel Cairo. I would definitely return!

However, the hotel manager was not cooperative as I had to leave one day early due to an emergency and insisted to charge me additional night due to cancellation clause which is to my understanding before checking in this clause is applicable and not after checking in. Anyhow this was the only bad experience we met during our recent vist.

Our stay was wonderful! Personal was very helpful and loyal. Swimming pool... that view is so beautiful! The location is perfect! The spa rituals expensive but worthy! Breakfast is outside with the Nile view 😍😍😍

The security, reception staff, porters, housekeeping staff and restaurant staff were all 5 star. The room did have some maintenance issues. My wife attempted to adjust the sconce and it fell right off the wall. The medicine cabinet had built-in lights on either side that clearly weren't straight. The whole point of those lights is to evenly illuminate your face. The odd bathroom door design was just annoying. They probably ought to have done a pocket door. The biggest issue was people in nearby rooms were chain smoking and the smell was wafting in through the bathroom exhaust vent and the HVAC system. The onsite restaurants were decent. They had a french cafe that we did tea & desserts daily. Unfortunately, it didn't open until 10am b/c the hotel is trying to push a $16 breakfast. It's a shame because I did try the croissant and it was tasty. You either have to be a late breakfast person or plan ahead the night before. The other restaurant that we really like was the "oriental" which apparently means Egyptian food in Egypt. Despite the lack of egg rolls and kung pao chicken, we loved the food. We didn't end up using the pool. It was on the smaller side and seemed pretty full of lonely trust fund kids taking selfies for their vast array of Instagram followers. We did use the gym which was enjoyable despite the fact that there was an anti-masking, anti- deodorant, anti-wiping the machines down guy in their with me. The location was nice in that it wasn't overly crowded. Honestly, I prefer the north side of Gezirah Island because it's more walkable. Despite being centrally located, you almost have to take an taxi anywhere you go because of a variety of site factors. Would I stay there again? Probably yes unless I could find something equivalent or nicer on the north side of the island. Honestly, Cairo is an over congested polluted mess of a city. And this comment is coming from someone from NYC. I think the president is wise relocating the administrative capital. Hopefully, that'll draw some of the congestion out of the city so they can better preserve the historic buildings and perhaps demolish some of those post-apocalyptic slums. Don't get me wrong, the pyramids are amazing. However, next time I am in Cairo area, I will heavily consider staying out in the burbs. The Mall of Egypt has a nice indoor ski resort. Maybe there's a good hotel out there?

Excellent service, Captain Bilal at the main entrance was outstanding. He helped me to Maximum. All the staff at 16th floor was very warming and gave personal attention to your likes and dislikes. The reception was Very supportive.

From the first time reservation till we leave every thing was great ,reception staff are decent and helpful, room is very clean ,breakfast were amazing, but the pool in Friday stay was crowded although its the best view on Nile .

The sofitel Cairo is not at all at sofitel standards! The rooms we were first given smelled cigarettes, the carpet was not clean and were noisy. They changed the rooms to cleaner rooms but the noise was still there. Since I booked two different rooms and one of them was for three adults we were surprised to find out that the room for three was actually only for two with one bed when we claimed that it was impossible for three adults to sleep in one bed the only solution they provided was to provide an additional bed kids size! we had with my family to stay in that set up for the whole week of our stay ! I would not recommend the hotel to anyone you can find better at a lower price.

The hotel itself is very elegant, smells great, staff is efficient and quick to serve although cold, unfriendly like. The view overlooking the Nile river is incredible and not too far from center of Cairo by taxi. My room however was kind of disappointing. The green carpet looks old and takes away from the elegance, like an eye sore. Needs to be updated. The bathroom is beautiful but my shower always overflowed. Overall the hotel is very good, still a 5 star hotel but needs work to be top notch excellent.