Property needs to refurbished. Door edges, carpet, bathroom needs to be looked at. Atmosphere is good and the staff is very helpful. Given that Sofitel is a French brand, the all day dining should work a bit more on the croissants! They taste nothing like proper croissants. Outside garden by the Nile is nice.

Rooms are old and not renovated. The A/C is turned on very cold in every corner of the hotel, I got sick on my last day. Because of the casino, the hotel visitors are so disrespectful, if you are a girl, you should not be traveling or walking around the hotel alone. I've been stopped by someone asking for my number to invite me in a very unproper say. The hotel obliges you (unlike all other hotels ive stayed in in cairo) to pay in EUR or USD if you are a foreigner. But on the invoice, they will show prices only in EGP :) First and last time in this hotel.

8 night as a real nightmare in this hotel! I have arrived late night finding the room without balcony even I have reserved the best club luxury Nile view room with balcony so they moved me the next day to another room with balcony, thus I have wasted one day for this inconvenience because I could not sleep, the heated air condition was not working waiting one hour until they have sent a separate heater and the isolation is bad in the hotel because it is too old needs refurbishment so whenever a door is closed outside or a housekeeping is cleaning the next room you hear everything. Before I made the reservation I phoned the reception and he confirmed that the swimming pool is heated but when I arrived they said they will start heating in November! The hotel entrance with red carpets is very dirty always. The security of the hotel are impolite, I had my samsonite and laptop bags in the morning going out of the hotel at level 02 the garage entrance they stopped me asking if I am checking out while I have my business bags and prevented me to step out until they make sure that I am not running away without paying the bill, they treat the clients like thieves! The same scenario was repeated the next day when I left the room in the morning going to the elevator, the mini bar man followed me asking if I am checking out when he saw my business bags I said why you are asking! he said I want to make sure what you had from minibar! while this question usually is treated at the front desk upon check out. Duty managers were nice to apologize every time with the operation manager, one of the duty managers left the hotel to Dubai during my stay also the operation manager left to another hotel. The duty and operation managers were aware about all these caused inconvenience and every time they said the General Manager would like to see you while I did see the GM until I was checking out he was nice and apologized but too late because I have moved to Westin Hotel in Cairo which was excellent and on a high level of service.

After Aswan and Luxor,our first visit to very busy Cairo.As Cairo is very big city and apart from Giza/Pyramids and Egiptian Museum,we did not expect much. But the Hotel has a great view of Nile,and with the very strong supports from 16th Floor Club Team (especially Mahmoud) and Concierge Tarek.Club Team supported all the arrangements,and seems that they are very keen/eager to make customers happy,which we could have felt in every aspect.Tarek arranged our Nile Dinner Cruise,and this was a fun.When we reached the Boat,we were guided to a very very nice Table,just in front of the Show Space,and this was clearly the best table on the Boat.We could see the power of Tarek/Sofitel on this arrangement.One more good thing was that Club Team arranged PCR Test on the spot.They have in-House Doctor,and the Doctor did perfect PCR/Covid Test with the result within 12 hours,with a perfect Format.This made our life very much easier.Thanks everyone!!!

I am a member of all Accor and visit Cairo continuously. Almost every two months or less. Many thanks for all stuff in Sofitel Cairo Nile El Gezirah.. And I hope to visit again. Thank you 🌹🌹🌹🌹🤍🤍

We were quite disappointed by the room - opera Suite - and the staff. We ordered a cab and the concierge told us it would be €8,00. to the driver he obviously said he may take€15,00. Very Bad behaviour- he should work for us. Room was out of time, AC loud and Dirty. The Millesime Club was nice and relaxing.

I was given the wrong room on arrival and after two days we were moved to another room of which the toilet door is Brocken the toilet doesn’t flash the shower difficult to control., I praise the human contact and the human services the staff are excellent and friendly

Specially one guy in reception called HASSAN he has a very bad behavior and dealing with guests… but i thank mister SAMMER reception manager for his helping and contain my problems in reception …………….

Amazing staff with amazing service especially hotel Front office manager Mr. Mohamed Mansour and his team Little bed issue with room sound proof And furniture is little bed old But els everything waz amazing.

Nice rooms, Nice view and great swimming pool EMPLOYEES NOT AT CUSTOMER SERVICE AT ALL WHICH IS A REALLY SHAME; We have been extremely disappointed by the lack of professionalism and lack of service at reception during check in and check out. Far away from Sofitel standards

This prison will not allow you to bring your bluetooth speakers and your hookah! - Old furniture - Small balcony - Poor sound insulation between rooms - No respect for Do Not Disturb sign. - You will pay for your car parking

not clean. old furniture. long time to check-in long time to check out not smaily front desk poor wifi parking not free pad food ever small and not clear swimming pool you will get nothing for what you pay

We traveled with family. Ussually Sofitel= high quality standarts, but not this time. We expected more than 1.5h to prepare the room check-in. I had ask for extra bed for a child 3 times - by phone, at the reception, via WhatsApp. As a result, the bed was delivered at night, when everyone was asleep. The concierge service does not work and does not provide any practical assistance, it sits behind closed doors. On the positive side - the service on the club floor is wonderful, pleasant lounge.

I strongly recommend this hotel for Cairo city tours. Especially we liked lounge on 16 floor managed by Mr.Muhhamed. Design is very stylish and oriental. Sometimes reception didn't react fast we wanted for some enquiries so we have to repeat 2-3 times.

This was my second stay in the hotel in three months, but the check in this time was messy. My first time to meet such situation in All Accor hotels which I have been staying in, specially in the Middle East and Egypt. The proper room allocation and upgrade took almost 3 hours. After check in in the room I have had to wait for almost half an hour to get my balcony opened. The Covid safety procedures were not meeting the Accor Covid safety requirements. The room was clean and the bed was okay. Bathroom and furniture require some maintenance. Amazing full Nile View from the balcony. Excellent breakfast and dinner services with reasonable variety. I hope in my coming stay The reception staff could have my room ready in advance to allow me enjoying my stay.